Service advisor doesn t listen. Explained the prob...

Service advisor doesn t listen. Explained the problem several times. They did not relay to the mechanic or ask questions. After three hours they tried to send me on my way without fixing anything. I asked to speak with the mechanic /tech and he diagnosed in less than a minute, checked that the part was in stock. Instead of being done same day, the 90 minute repair wasn t completed until late the following morning.