My wife had called to the service manager to leave...

My wife had called to the service manager to leave a message and a complaint two weeks ago and still have not heard back from them.

This is a Porsche warrantied certified Porsche preowned vehicle by the way.

Was traveling and serpentine belt broke. Had car towed here and the first person I spoke with on the telephone seemed to be inconvenienced by our break down. We did not buy the vehicle from Wood. Initially told us our first opening for repair would be about two weeks away. A few days later a different service rep was pleasant and told us the vehicle was ready. They had fixed the broken idler pulley and replaced the belt under CPO.

We drove the vehicle home a few hours away and the next morning noticed the oil leak that Tom Wood Porsche had missed because they didn t take the time to inspect for the belt fragments that had apparently lodged in the main seal. We took it to a different Porsche dealer and it is being serviced and they note while not common this type of seal damage/problem can happen with our model and belt break.

So, because of the initial telephone interaction seeming as though our breakdown was an inconvenience to Tom Wood Porsche I do not know if the service team just did not pay attention and miss the oil leak (poor service), or was the seal just not leaking for them.

If we re traveling and have a breakdown and they are the only choice , then we need to go there. Otherwise, we don t have plans to return there for routine service