The Westin Dallas Fort Worth Airport Hotel, Dallas, Texas, Unied States

The Westin Dallas Fort Worth Airport Hotel, Dallas, Texas, Unied States Review

Reviews 1387
4.2
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S
3 years ago

I highly recommend this hotel as the staff are bey...

I highly recommend this hotel as the staff are beyond amazing and facility is well maintained. I enjoyed 3 nights at this location, and I really enjoyed the stay. The room service was excellent, nice rooftop pool and gym. Very quick drive over to DFW Intl Airport, and if you like airplanes then you will definitely get a great view on the west side of the hotel. Thank you for the awesome service.

M
3 years ago

The location was easy to find, parking was free. T...

The location was easy to find, parking was free. The staff was helpful in directing me to the conference room for my seminar. Restrooms were kept clean. At the Breakfast buffet, the selections were great! My only suggestion was to place single guest at a table that is not flushed up against a pole and a divider. It was uncomfortable to eat next to a divider with no arm space. Had I known a friend was going to join me, I would have asked to be placed at a different location that is more roomy, granted that there was not that many guests there at the time.

J
3 years ago

It was a rough night. Air conditioning didn't wor...

It was a rough night. Air conditioning didn't work in the building. Shower was broke. Killed two spiders in the room. Usually I am pretty positive guy, but sleeping in 81 degree room is rough.

D
3 years ago

BED BUGS!! I stayed at The Westin DFW for a 6 week...

BED BUGS!! I stayed at The Westin DFW for a 6 weeks training. Two weeks after I arrived I found a bed bug in my bed. I took a video and showed the hotel staff. The following day after my training class they told me that they sent a professional and that there weren t any bedbugs in my room even after seeing the bug on my phone. A week later we found more and this time we had to catch it so they couldn t refuse to treat the room or our things. Finally they acknowledged the fact that we indeed had them. They moved our rooms and it took a week and a half for us to get our clothes and items back from the cleaners. During this time my roommate and I had to purchase clothing for training and we have yet to receive a refund on the clothes we had to purchase. The hotel staff and management has showed so much negligence in this matter. The worst experience ever!

B
3 years ago

This place was very nice. The hosted our companies...

This place was very nice. The hosted our companies hackathon. We had a good time there. Minus one star for the unstable not free internet. Hopefully they will take the initiative to modernize their wifi setup.

J
3 years ago

It is a typical business oriented hotel, wifi is a...

It is a typical business oriented hotel, wifi is an included only if you leave a credit card on file or a spg member, not much around the area, Denny's is right across the street. It's not bad, but then again it's not exceptional either.

M
3 years ago

Fairly nice hotel near DFW and they have a shuttle...

Fairly nice hotel near DFW and they have a shuttle that takes you from the airport that is included in the cost. You have to call for the shuttle when you get to DFW and it takes about 25-30 minutes for them to get to you so would plan appropriately. Nice shuttle also. The hotel is nice and they have good conference rooms. Nothing particularly special though. However, the planes flying overhead are fairly close and very loud which I was surprised about. The furnishings and bathrooms in the rooms seem a little out of date and a bit run down so probably time for a refresh.

E
3 years ago

Good

M
3 years ago

Stayed here for a work conference. The rooms were ...

Stayed here for a work conference. The rooms were always clean and the staff was super friendly. The location is great if you need quick access to the airport but there are not a lot of options for food with in walking distance.

C
3 years ago

Hotel van took 25 minutes to arrive. Then when the...

Hotel van took 25 minutes to arrive. Then when they did they drove right past us at DFW airport. Too taxi to hotel. Then elevators not working for 30 minutes due to fire alarm test. Communication from hotel staff very poor and unapologetic.

J
3 years ago

Nice hotel and great location as well (being close...

Nice hotel and great location as well (being close to Airport means airplane noise, so not going to fault the hotel for that). Room was nice, but bathroom lighting should be brighter (very full). Great water pressure and soft linens and towels. Starbucks coffee in the room and downstairs in the lobby. Great continental breakfast, with a build your own omelet bar.

j
3 years ago

I absolutely am thrilled to stay and recommend thi...

I absolutely am thrilled to stay and recommend this hotel. Upon checking in, we were acknowledged and treated well at SPG Gold. We were given our standard bonus points and we're even given an upgrade. Elis who worked at the front desk was very professional yet personable. Thankful there are front desk agents who are attentive and treat guests like they are coming "home."

D
3 years ago

Older hotel that probably needs renovated but it's...

Older hotel that probably needs renovated but it's nice for what it is..seems like it should be nicer given the close proximity of DFW AIRPORT and the business travelers it brings. Definitely needs improvement considering the other hotels like Aloft and Omni are not too far.

F
3 years ago

Property in steep decline. Broken fixtures, curt...

Property in steep decline. Broken fixtures, curtains not hung properly, no hot water, shuttle van past it's prime, broken fixtures in the room. Not the hotel it used to be. Management nor spending any money on upkeep.

J
3 years ago

Ok

C
3 years ago

Didn't stay at the hotel. Came for a 2 day work co...

Didn't stay at the hotel. Came for a 2 day work conference. They served us breakfast and lunch. Breakfast was great good eggs and amazing bacon. Lunch was even better. Some good cooks there. The staff is so friendly. They kept everything very clean.

a
3 years ago

It was so so so bad experience, I putted my car in...

It was so so so bad experience, I putted my car in parking service, when try to come to hotel for pick up my car who work in front disk hang up the phone several times. Finally I got taxi to pick up my car.

So don't make my mistake again

C
4 years ago

The lightning and rain canceled the the cotton bow...

The lightning and rain canceled the the cotton bowl. Shelley took us in with a warm smile and took care of us! Great service with a beer and some other football games. Great people and the bartender Star was great too!

The Westin Dallas Fort Worth Airport Hotel, Dallas, Texas, Unied States

The Westin Dallas Fort Worth Airport Hotel, Dallas, Texas, Unied States

4.2