The Waldorf special Christmas' present to us was a...

The Waldorf special Christmas' present to us was a pair of dirty knickers in one of the bathrobe pocket! The reception supervisor apologised and offered 30% discount on the cost for the night we had spent in a not very clean bedroom /bathroom and were moved to another bedroom. Christmas lunch was disappointing. The lady at the table next to ours was in tears and stormed out of the restaurant with her husband half way through their meal and another one sent the turkey back to the kitchen 3 times! Such a shame as we stayed in that hotel previously and were so impressed by the room and service that we decided to spend our Christmas there.