The location is great and staff is attentive, but ...

The location is great and staff is attentive, but they need to pay attention to the details, especially in food service. Delivering soup for room service without a spoon, listing beverages on the menu they don't stock, asking if you want coffee at breakfast and then not bringing it. Two stays ago, the room service staff ate the complimentary biscuits and left the wrappers. Small issues, but it makes a difference at this caliber hotel.