The Royal Hawaiian Hotel Resort, known as the "Pink Palace of the Pacific." Reviews

This hotel's payment system and service is very poor, complex, and lengthy. They charge whenever they want, saying it is pre-authorization. The staff at the front desk is not capable of explaining their charging process in customer friendly way (making our check different every single time then charge valet parking fee which I don't have any car). They charge and cancel continuously even when we completed checkout. It takes too long to sort out the check and payment. The hotel charges valet service which we haven't used any car there. Anyone who stays in this hotel, please make sure they charge only what you use. I am too stressed out... It really is NOT a pleasant experience.

This is like a dream! It's the best hotel I have ever been! The food is really good and the beach is beautiful. The pool is si cool! The temperature is also confortable.

An interesting piece of history and a perfectly fine hotel. With the development around it it's become a weird location, and as an old hotel it is very low on pools and other amenities you'd expect of a property that has a "resort fee". But it's a fine enough place to stay once.

Workers showed a lot of aloha and me and my friends had a great time while we were there

Had dinner at the on site restaurant, Azure, and it was fantastic. The tasting menu was top notch.

Great historical hotel. I just think it is overpriced and outdated. But still a nice place

I did not stay, but I booked a show on Monday. Almost no Asians. Show off the history of Hawaii. I think it is a very nice show. If there is something you want to eat, you have to replace it early.

It felt like we were being treated extra special but the staff are just really awesome at the bar

gorgeous classic feeling, staff so good they act relaxed as they completely indulge you, beautiful beach with excellent access, spacious rooms, memorable cocktails.

Very nice and classic hotel, on the beach, but over priced for what if delivers.

The location of this hotel is superb. A private beachline, in-house restaurants and shops, shopping mall door to door with the hotel and an abundance of restaurants and shopping oppertunities within 2-3 minutes of walking. The atmosphere at the hotel is breathtaking. More outdoors than indoors, the hotel is connected to the hawaiian nature with hallways and rooms open to the elements. Super friendly and helpful staff. Now to the four out of five stars. We ordered pickup by the hotel at the airport, but were left there by the driver, as our flight had a 30 minute delay. Uber solved that one, but still kind of unexpected by a 5 star hotel. After upgrading our room upon arrival we had to complain as the room was really dirty. Our new room was much cleaner, but throughout our stay, general cleaning was sub par. Nevertheless, the hotels atmosphere and location is superb. I will probably go there again for my next hawaiian adventure. Maybe bring my own mop though.

Hotel reception is polite and nice.
The room was clean and it was a nice space.

Oh my gosh! This was the most beautiful hotel. Located right on Waikai beach. Lots of beautiful paths lined with beautiful plants . I did not want to leave.

From the moment you arrive, you know this place is really special. The grounds and the historical hotel are breathtaking. The service is top notch. I would come back here every month if I could.

Stopped at the Mai Tai Bar for a drink. Place was hard to find using Google Maps but we'll worth it! Great ambience and awesome service! Had the Royal Mai Tai and it was excellent. Would definitely come again.

Beautiful beach. Historic but updated rooms. Bar food was tasty.

The location is great. The service is also good. I gave it 4 stars because the rooms or the building as such does not reflect luxury. It's an old building and definitely has the royalty attached to it. But there were no luxury elements.

Only went to the bar, but the service was great, so were the drinks.

Beautiful luxury hotel great place to spend the day and grab a meal

Location Great. The remaining facilities and services are all just normal
Strangely, the kindness of the hotel attached to Waikiki Beach is a little off.

Beautiful rooms with great views. Excellent location in Waikiki.

It has a distinctive pink appearance and is used for the fireworks season in March.

Excellent stay...third day of an eight day stay. Premium resort. Great guess services.

In doing some business with a guest of The Royal Hawaiian, it was necessary to use the services of a few of the employees as laison. They were extremely courteous and far more helpful than one might expect, and careful of the smiles...they are contagious! My warmest appreciation and gratitude to the staff of The Royal Hawiian

I never actually stayed at the royal hawaiian,but what I did was end up there vertu ally every night at the bar on the front of the beach and drank the best maitai in waikiki.the staff where great.

Amazing views over the beach and ocean, reasonable size rooms, beautiful hotel - would definitely recommend!

Love this hotel. one of the few favorite hotels i stay at when i am in Honolulu. It like having a resort where you can for get about everything on your mind and just relax

The Royal Hawaiian is a classic landmark in Waikiki. It does a great job of marrying business with traditional Hawaiian culture and history.

The hotel's location is excellent, top shopping, dining, and the beach is within easy reach. The hotel has a long history and a nice view.

Attended a wedding at hotel. Kind of dated but okay. Food was good!

Great location and nice service but rooms are old and smaller than other hotels.

This is a beautiful hotel. The location is perfect, the service is great, the Mai Tai is flawless. You must come here if you are in Waikiki if only to walk through the beautiful halls and imagine you are in a different time.

Went here for a holiday party, great view, great food, nice rooms, helpful staff

I realized that there was no way to say that it was expensive. The location is good, but ... it is not a clean feeling. It is recommended if you want to feel the atmosphere and atmosphere of old hotel.

Three words -- Mai Tai Bar! Come here to sip a Royal Pineapple of choice and enjoy the people watching. Also, nice staff at Tori Richards store and we bought an awesome shirt.

Stunningly beautiful hotel and grounds. This historic hotel is definitely a standout for its uniqueness and location. The Mai Tai Bar right on the beachfront was very enjoyable too, with excellent food options. My reason for the 3 star rating is because housekeeping was inconsistently provided and we had to call to request a maid one two occasions.This is wholly unacceptable for a not-cheap, luxury resort facility. To their credit, the management did reach out to me to inquire about and apologize for these concerns, but in the end, they did not offer us anything in return. We also did not like that although we had prepaid an all-inclusive stay, the front desk tried unsuccessfully to tack on resort fees. I wish we could have had the 5-star experience, but all in all, it's a gorgeous facility that I am glad I experienced.

I stayed at The Royal Hawaiian hotel for two days, it's an older but beautiful hotel located right at the beach. The room itself was nice and had a nice view, and the front desk and room service were also very good. No issues during my stay.

It has a great location! Beds are comfy, the shower and toiletries are great, and the internet is really good too.

We got an upgrade to a room in the mailani tower with a corner balcony... OMG!
It made the trip much more memorable. Amazing service staff, too.

Beautiful Hotel, grounds, and location with rich history.

Very welcoming. A beautiful woman greeted us upon our arrival with a smile. Made my day.

We love the historical hotel the gardens,the people service.Thanks Costco for the great service provided to us.

We have been very happy with our stay. The staff are friendly and helpful. The location is fantastic, just off Waikiki beach and an easy walk to tons of shopping g and restaurants.

Love it . When in Oahu it's the only place we stay at. The staff is so friendly and will go above and beyond to make your stay the best. Aloha Pat , hope your still running the outtriger. Mahalo

I stayed at in a junior suite and the service and atmosphere was every bit as luxurious and elegant as I hoped.

It's really good that this room's service is really complicated

There is no novelty in the facilities, but you can spend an elegant and sober time like Hawaii.

Stopped at the Mai Tai Bar for drinks. Excellent cocktails + atmosphere, and great bartenders. A bit pricey (~$15 per) but well worth it in my opinion.

Only the tone is high, and the contents can not be particularly evaluated.
Many Japanese people say that they would like to stay, but they will be disappointed if they go only in history and appearance

So beautiful and so expensive. Excellent food service and attentive wait staff.

This is the most elegant hotel. The service is first rate. Great food in the restaurants. The rooms on both the historic side, and the newer tower are all richly appointed, elegant, and comfortable. The service staff are all absolutely outstanding! Each member of the staff goes out of their way to accommodate guests, and all returning guests are treated like "ohana". We will continue to stay at The Royal, because it's that GREAT! Best mai tais in the world!

Fabulous location right on the beach. The beach bar is lovely with friendly efficient staff

The hotel lobby and grounds are really beautiful... we were especially struck by the huge old tree filled with hanging lanterns. We came to try the Mai Tai Bar that's right off the beach... it was lovely late at night with a tiny kerosene lamp at our table, the beach in the moonlight, the trees rustling in the breeze, the Tiki torches burning... the Scratch Mai Tai was delicious and so was the mango sorbet and coconut cake. Not cheap, but really nice.

Awesome location , the hotel had a very nice feel. Staff were helpful and very responsive. If i returned i would definitely stay here or sheritin.

It is a little confusing where everything is at first, but the staff is amazing and the rooms are nice and well kept.

I was really excited to stay at this hotel but after coming from Maui I just found it to be crowded, dated, and overall just not as nice in almost every way.

Smoking areas, parking and quality of service.

There are four smoking areas.
Two places are on site, but are available only from 6:00 to 19:00.

The other two are smoking areas of the Sheraton, which are connected by the same line and are available 24 hours a bit, far away.

The property is located on the eastern edge of the backyard and on the southwest corner of the property.

Sheraton is located by the seafront path and in front of the parking exit.

Parking is $ 40 per night. You can choose to park yourself at the valet parking or the Sheraton parking.
Valet parking is recommended, as the prices are the same for both.
If you call from the room, a car will be prepared in about 10 minutes.

The quality of service may be a bit lower compared to recent luxury hotels of the same level.

This time I stayed in a historic suite room, but only had a welcome champagne.

In addition, there are only two people even when there are many front desks, and a line is made around 15:00 when Japanese check-in floods.

There is a cause for Japanese guests who do not make any effort to speak English, but they are clearly understaffed for a hotel of this size.

However, Pink Palace has a special feeling so that you do not mind such a thing, it will be a picture no matter where you cut out in the hotel.

If you like Hawaii, it's worth staying at least once.

Drinks at Mai Tai are great and a great location von Waikiki Beach.

We stayed 5 nights in eight rooms total at the Royal Hawaiian for our son's wedding, which I must say couldn't have gone better, just outstanding, and 5 nights in three rooms at the Sheraton Maui for some golf with friends. On the 4th day of our stay just after our son's wedding at the Royal Hawaiian, the union went on strike! Wow, did we dodge a bullet! It was a shock because there was a definite lack of services, but management came to the rescue going the extra mile to accommodate our basic needs. I must say they did an outstanding job under the circumstances. Hats off to Brandy and Jullian at the Royal Hawaiian for their dedicated professionalism, and Ashley and Jeff at the Sheraton Maui for their assistance making my stay with friends memorable. Can't say enough, we hope this strike gets resolved as soon as possible, and everybody is happy with the outcome. Unfortunately we didn't get our complementary banana bread at the Royal, so we'll be back, LOL! Cheers to management!

Had drinks at the Mai tai bar. Service was on the slow side, but tasted good.

Yeah it's pink, but it's luscious and the first ever hotel built on Waikiki beach.
So much class!!! Stay in the VIP tower for a luxury experience you won't forget!

Great staff. Very hospitable. Easy access to the beach. Pretty pricey but a wonderful experience.

This place os amazing the staff were so helpful and always had smiles. Hotel is historic and right in the middle of all the action

Pink color is very beautiful plant and flowers also Zane section pink where you want to go many times my power spot

The mai Tai's at the mai Tai bar are delicious but pricey

The Royal Hawaiian is the best hotel I have ever had the pleasure to stay at for a vacation. It is historic with monderized conveniences. Additionally, it is conveniently located directly next to a shopping mall, Waikiki beach, and the most important tourist attractions in Honolulu.