Neat's customer service was excellent....My old version had crashed and this support person worked tirelessly for 4 hours to recover and reinstall and set up my new program. I am well pleased!!!!
I was dubious of moving to the cloud based version and had had troubles doing so. Christian in tech-support made it all work smoothly and now I'm very very pleased. Neat company... promote this guy! Answered all my questions as well. Thank you!!
I have been a user for several years. The tutorial was great. But a few questions still linger. I am a beta user.When I scan it takes a while till it processes. Then I still have to (as it is an after thought) go back and put in in essential info. Titl and so on. I am sure this is a training issue on my part.
Alma the customer representative at Neat have been a great help and walk us to resolve our sync issues.
Jolyn was very patient and very helpful. Thank you.
My only complaint is that it took me several tries on your website to actually get a live person to respond. And...when I called your phone line and clicked on #3 for technical support the machine merely repeated the options, never connected me to tech support. I finally was able to get the live chat to respond after several tries and after I actually logged in to my very basic account, which I had forgotten I actually had.
However, after the catastrophe caused by upgrading to MacOS Catalina I have been able to retrieve all my hundreds of prior documents and now will "merely" have to resort them into manageable reference categories.
Great customer service. My technician, Alvi, helped me find my account after adding Onedrive and upgrade my account which now offers more ways to efficiently use it
Absolutely GREAT JOB on Tia's part. I have used NEAT since 2013 ... I am sure when I have the time ... I will catch on to the new Cloud version. Tia was very patient, knowledgeable, and worked me through the steps needed. She made upgrading to VIP convincing.
Alma was amazing to work with. However, that is the only nice thing to say about the company right now. It took us just shy of a full month to sync our legacy software for our small business. You pulled the legacy software support before the new version is even fully functional. It does not have features on it that I use daily. I cannot see all of my heading columns as I could in legacy, and was told the development team was working on this. The manual adjustment feature is gone, so I'm unable to manually adjust lighter receipts that do not show up correctly, even though they scan fine in other software. The new software is rubbish and is not ready for use. I was even told that the expense reports I create should be 200 receipts or less or there might be errors. As stated, Alma was persistent and constantly checked on the issue. She spent hours helping the program when it stalled syncing as we were switching to the new software. I will be looking for a different software, as yours does not have the features I need. I have been a neat customer for over 10 years, and I am disappointed at the lack of preparation and specific capabilities the software is missing. I will not be recommending this software to anyone, and I will be looking for an alternative software and cloud service.
Rep was comprehensive and professional. Really knew what she was doing-was really lucky to get her and her expertise.
Thank you Tia for helping me. I was having issues downloading the new software and you were able to fix the problem quick. You were pleasant and easy to work with.
Neatco's Mr. Alvi A. assisted me with an issue I had with Legacy software. He was courteous, kind and patient. More so, Alvi took control of my desktop computer and swooped in. He unlocked my stuck software which had 5 files locked in the processing queue. My database was saved. Due to Alvi's kind instructions, I'm now transitioning into the 'Cloud' based Neat software and moving ahead. Thank you so much Alvi and Neatco. I'm so relieved. Paperless office all the way!
Leslie assisted me in my request to troubleshoot my e-mail. She showed me the correct procedure. She was very informative and patient with me. She is to be commended for a job well done. Thank you!
Mr. V. Slater
Clair did a great job. Very professional,nice and very helpful!!
The Neat Company did a great job integrating old files once utilized with old software to their new software... I so appreciated their assistance! What a time saver!! Dolly provided the transfer & sync assistance and was very respectful in our communications. Thank you again!
Leslie was an outstanding technician. She was thorough and polite. She was also very professional and maintained the best standards and protocols you have. Additionally I was impressed by her dogged professionslism and persistent to help me migrate to the cloud. She is a keeper - I recommend her for higher responsibility. As a senior Program Manager for Capstone Corporation I would hire her based on how she handled my issue.
I wish I could give her a tip!!
Thanks from Mark Crayton
Absolutely amazing!!! My tech DOLLY was more than amazing. I was having many issues getting my scanner to work with the new software. She helped me continuously for over two weeks. I would schedule a time with her to call when I was available and she was always there never let me down or hanging EVER!! Words can not explain how much I appreciate her work and dedication. THANK YOU DOLLY!!!!
TECH SUPPORT WAS EXCEPTIONAL, FIX ORIENTED. RAMON IS A SUPER TECHIE AND POSSESSES GREAT CUSTOMER SERVICE SKILLS. HE KNOWS THE NEAT PRODUCT. WE QUICKLY FIXED MY ISSUE AS SOON AS HE WAS ABLE TO CRUISE AROUND MY APP TWINKING SOME OF THE BASICS. GREAT STUFF. A TRUE FIXER. SPOT ON!
Since NEAT has moved away from the stand alone legacy base, I have been very frustrated. While trying to work with it, suddenly I couldn't open my existing files to move them to the new platform - and I was trying to move from Windows to Apple - double problem. I finally went to the tech team. Alvi was very helpful. He listened to me go on about my frustrations and then went to work. It took a long time, but he was able to get my existing files moved to my new computer (still in the Windows side of my Apple) and fix the program so I can now see all my images. I am very very grateful to him for his patience, perseverance, and effectiveness. I'm still not happy with NEAT and their new platform and the problems it has caused me. (Hence no fifth star.)
Marylou in tech support was fantastic and my experience with billing in Cust Service was equally as helpful. Very pleasant and very patient. Looking forward to using the Neat product. Thank you, thank you!
My session with the NEAT representative was very thorough. This company provides a first rate training session that is modified to accommodate individual needs as necessary. They are friendly and do not rush the client in receiving the training. I highly recommend their NEAT products, software and training. You can't go wrong !
Probably the most frustrating experience I have ever had trying to get a piece of hardware to work. Seems if you don't setup an account or purchase a pricing monthly subscription it is nearly impossible to use their scanners. I would advise avoiding this company and using a snap-scan scanner, which actually allows you to get documents from your scanner to your computer.
Thank you so much for the great assistance Meryl provided on my concern and questions. She was very helpful and patient with me. Great assistance.
I don't recommend this company or their products! AVOID! I've been paying for cloud service for over a year. Now I have a problem and I can't get ahold of anyone. Not even in sales. THe software doesn't work. The online support says 23 minutes to wait, then it went to 34 minutes. I've been waiting online over 1.5 hours.
Cyrus was terrific!! My Neat Connect Scanner died on me and my company purchased the ScanSnap iX500. I installed it but couldn't figure out how to use the new software with the old, so Cyrus did a remote setting to help me figure it out! He was the best! He was very caring of my needs and patient with me on the process. Thank you Cyrus!
After using the proprietary version of Neat for years, I was hesitant to change to the subscription-based service. Since the older version was no longer supported, I finally made the switch. I had an instance where a lot of my receipts did not transfer and Cyrus A. from tech support worked with me for FOUR DAYS consistently to make sure that all of my files transferred properly. I am beyond happy with the level of support I received!
my support person was very helpful, friendly and helpful. her name is Dolly.
Spoke to Angelina at Neat Business Support team to help me learn the system and how to use it and she was great. Very friendly and knowledgable about the software and I'm excited to use it and see how it can help.
Thanks Angelina!
I was having a difficult time signing into Neat on my desktop. I contacted the help center and reached Dolly. She was so helpful and worked remotely over a 2 day period of time to resolve my computer issues in order to install the necessary updates. I cannot thank her enough for her kindness and dedication to her customers!
This Company and its support service personnel are the best on line service I have ever worked with. I will give them 10 stars!
ANGELINA WAS VERY PATIENT, KIND AND KNOWLEDGEABLE ABOUT THE SYSTEM, I APPRECIATE ALL THE WORK AND TIME SHE TOOK WITH ME
Customer Service was a HUGE help! Stayed on the line with me till i tried everything i needed to to make sure it all worked properly and i didnt have to call back if another issue came up. Boogie was my tech support rep he was extremely helpful.
May D. was AWSOME! Taking the time to understand my needs and resolved everything making sure I was happy BEFORE ending the call! EXCEPTIONAL CUSTOMER SERVICE!
Was having troubles upgrading my system and the neat customer service guy was great. Took control of my computer and got everything straightened out. Took 5 hours to get everything done, but now it seems to work great.
I have had two contacts with Neat about issues I needed help with. I have had such a great experience. The agent was kind and caring and solved my problem right away. Thanks for the great support. We are in a special era of technology that extra support means so much to us.
Dealt with Tech Support on a number of issues in the past. They are very helpful and able to not only answer the questions but resolve them rapidly. Pleasure to work with.
This representative was extremely knowledgeable and patient and caring ...Thank you!
I called Neat support and the lady I spoke with was able to get Neat Desktop for Windows 10 installed by taking control of my computer. She knew how to help me but as usual Neat does not work well as advertised. I can use it on Windows but have never been able to make it work on my Mac. They continue to promise software that will work on Mac and sell their scanners to the MAC but the software fails in every way on the MAC. Poor Poor support. Do not recommend for Mac users.
Very patient and helpful, I appreciated his patience and my lack of understanding of what I was doing. Awesome!!
Not only did Cyrus A. assist me in uploading Neat Smart to my computer, he captured all the files in my Neat v5.7 and put them in the upgraded software. He then deleted the old application. He also showed me how to access the tutorials! I was very impressed with this gentleman and how well spoken and polite he was. Thanks again, Cyrus!
I will like to appreciate the help I have received from Cyrus to guide me on this new Neat program, He was helpful I didn't know that much about
a new technology but I have learn a lot, there was 3 days but a really appreciate his help. Thank you.
Support fixed a major issue I had with the program itself and then corrected some items that came up during a re-install of a newer version. Took them 5 days of work but they stuck with it and got us up and running again!
I am being forced to move my personal files to their new 2.0 system which is cloud based. Personally, I do not want my personal information in the cloud it can be hacked and then I loose. Look at how many data breaches that has happen to companies around the United States in the past year. They will not even migrate my old backup s in to my new filing cabinet unless I use cloud services also I do not want pdf s I want the actual document the system was designed for in the first place now I must find a company that will be willing to help me. I feel this company can no longer be trusted with such personal, and business information. When you call you get someone offshore in the Philippines to easy to be hacked, I do not feel safe having my information on their servers. For the record I am running the most current windows operating system windows 10 Pro 64 bit and I have a 256-gig encryption software I designed and wrote myself, so my information stays safe on my own personal storage system
They can't get their own registration organized so it can work. Imagine depending on these people at tax time!
Sara was very patient and professional in assisting me with the new neat product. Her customer service is an example of great customer service.
Awful support. I've been using Neat for 7 years. Since the introduction of their mobile app, I've had to cancel twice due to synchronization issues with the desktop app. Now, it's happening again. Calling support leaves me with a voice menu that doesn't respond to key tones or voice commands, and would only open a case anyway. Email responds telling the address is not monitored. Live chat had me waiting an hour, then I was send a link to an article and told to email some information, then I was disconnected, in spite of asking not to. Gonna have to kick them again, this time for good.
The technical service staff is always helpful. Rizza B. did a great job sorting out my issues remotely, but the product itself leaves a bit to be desired. Not being able to import online documents into Neat without having to print and then scan them is quite a nuisance especially since that feature existed in the past. I have been using Neat for all my record keeping for several years now, so I am married to the product and will wait for upgrades to happen!
Angelina was very patient and professional as she walked me through the processes for this new Neat product. She answered all my questions, sometimes referring me to tech support when I access the laptop previously used with Neat.
I was on the chat room for 4hours thinking I was getting help. They told me it would take 30 minutes.. but the person helping me really had me on hold in between working on other customers. After 4.5 hours, I had to go to an appointment... I called and asked to speak to a manger but that never happened.. Just put in another call. My Neat machine is still not working.. I have been made a fool out of costomer services. It was a waste of a day..
Dolly and Neat worked as fast as they could to get our Legacy converted over. Very happy with the customer service.
Jansen was of great help in deciding which software to purchase. She is very friendly & knowledgeable about your product. She should get a huge raise.
great technical support. Ronn helped me out very well.
My Customer Care Specialist was Alvi, who was very pleasant, easy to communicate with, very courteous and helpful and who provided me with the answer to my question of can use my Neat scanner, which has a retired legacy software, without a service subscription. I was happy to learn from Alvi that it is possible to use my Neat scanner for saving PDF documents, and opting for a subscription service later. And Alvi further provided me with the links that I needed to download the drivers and the software to do so. Five Stars for Alvi!
I was very happy with tech support from Mark and Alvi, they were accommodating, courteous, knowledgeable, patient and professional.
Cyrus A. was incredibly patient and helpful and I am extremely appreciative!
The agent that was assigned to my case was very pleasant, knowledgeable and very helpful helping me migrating my files to the cloud keep up the good work
Ronn was very helpful and extremely patient with me today. Thanks for all you guys do!
I was very pleased with all the assistance that I received with my Neat subscription. I have been a Neat user for years. When I had to get a new computer, I changed over to the cloud based software. I needed quite a bit of assistance to import my old files to the cloud. Alma V. was a life saver. I could not believe the amount of patience and kindness that was shown in helping me get everything up and running. Tonight I am happily scanning away. I highly recommend this software and the support that has been provided to me.
RizzaB helped me with her online support to resolve a computer setup problem that I wasn't aware of. It stopped me from being able to load the current software needed. Thank you
Needed help and Alexa was right there and able to answer all my questions on the live chat. I love neat and the organization it provides to my business and would highly recommend it for anyone.
I was totally lost. Angelina was very helpful. I can't thank her enough...
I had an outstanding experience with the Neat technician, Mariel, during he last two days. She was able to solve an abundance of problems and update my Neat system.
Very helpful & knowledgable about the scanner utility, cloud account and helping me with my older Neat scanner. Also helpful with references to helpful links and other apps to use without being pushy.
Horrible customer service. Tech support did not speak good English. I asked to speak to a person who I could understand and they disconnected me. I bought the large scanner and am disappointed with the new software. I received a charge for $69.00 for a "renewal" Had to call customer service and see why I was charged, as I had paid this "renewal" when I purchased the scanner. Spent forever on the phone. They finally realized they had overcharged me. We'll see how long it takes to get my refund for THEIR error.
Dolly was my technician at neat. I had no ability to scan and email documents. She was extremely diligent and patient and courteous while correcting the errors (wifi problems) and updated my software. She also pointed out some tips to help me going forward and indicated how I could save some money on my subscription. I am extremely satisfied. She was extremely knowledgeable. Neat is a very helpful service. I use it day to day for scanning documents, receipts and business contacts and use it for my taxes as well.
Just had a session with May Ann G..VERY helpful..I was able to incorporate my older scanner to my MAC! So far so good!! Thanks..MAG went above and beyond!
My experience with the Neat company it's been one of the best one!! I am so happy that I met Angelina E. she gave me all the help I needed and more. Her patience was unbelievable, I'm not that kind of person that knows technology, still she never complained or got nervous with me, during the week we would set a time for her to call me to follow up with my improvement, answering all my questions. We need more people like her, I come from different generations, I still need to learn slowly and she understood my needs! I just want to thank her again for all the help she gave me! Angelina you rock!!!!
Awesome experience!! They did a wonderful job and made my life super easy!! Scanner and software is running smoothly now.
I was very please to deal with Claire Sunshine regarding a billing issue. Claire took the time to resolve my problem. She was great to deal with which required her getting back to me a number of times. Thanks Claire!!!
Jolyn was very helpful getting me up and going. Thanks
My migration was handled expertly by Ronn. He was very patient and thorough; following up as promised to make sure the download of my large data file went as it should. He called the following day to answer my questions. Wow! I wish this level of service was available everywhere! Thanks, Ronn. You saved me a LOT of aggravation! :)
The assistance I received from Jolyn was exceptional. She listened to my problem, took the time to explain how we would accomplish a solution, and proceeded to resolve my issue. A JOB WELL DONE
The technician was very helpful in getting my NEAT system working better. He stuck with me working through the details, and used remote access to check everything out.
Sara did a wonderful job helping me set up my scanner. She was
knowledgable, patient and personable.
I ve been using Neat for years... I think I have one of their original desktop scanners! I also have a traveling scanner from them.... I Needed to migrate old files into web based software... worked with Liza, she was awesome: professional, efficient, courteous and informative! I ve cleaned up and consolidated some files and I m VERY happy with Neat(still)!
Maria M.
-The Neat Company Technical Support
Kudos to the Try Neat Support team for assisting with technical problems associated with the install of software purchased in 2012, after my computer crashed and had to be reset. I had lost all of my programs and the Try Neat Scanner would have ended up being a very expensive paperweight without Maria's assistance! Proof that this company is interested in the CUSTOMER part of customer service!!!
Been using Neat Software for years. Works great to organize our receipts. Customer service is also very helpful and responsive.
I gave 1 star because there is no option for negative 5 star
spend all that money and there is no help for software hardware
got screwed by this deal
stay away do not spend even dime for this junk...
Great working with Rome (spells somewhat like that... im so sorry for the person that helped me I can't find your name). I think that was her name. I copied and paste her name and I got gibberish ugh!!! anyways. thank you because alone there is NO WAY I could of done it
I had troubles installing the software to use the neat scanner, but thankfully the neat support team was able to remote access my computer and install all the necessary programs and make sure that everything was running properly before we disconnected.
I would definitely recommend using neat, the program is easy to use, especially if you are scanning receipts. You can also use the scanner to scan regular documents. Either which way if you ever need neat support, they have great customer service! Thanks again.
Representative very Knowledgeable, Polite and Helpful.
My Customer Support Agent, Claire, was exceptional! She worked for an extended period of time until my issue was resolved
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!
My wife and I have been a customer for over 2yrs and have been totally happy with the products even through the several hiccups that Neat has had over the years with software and hardware not working simultaneously but this has gotten under my skin and I m highly upset with the horrible customer service I have been receiving this week. I had a card canceled and tried to change cards before the due date on a new card and updated the account online. After updating the card I then called a representative to confirm that the card was updated and she informed that it was and that we should have any problems with the previous account. Of course she was wrong, they charged the account a day later and my bank charged an overdraft on the account. I tried to talk to another representative and they have no recollection of the call I had with the previous representative and their was nothing they could do to help me with the situation and the call dropped. I called back got another representative and voiced my issue and this representative informed that they would reimbursing us for the overdraft in the form of a credit and reversing the charge then will be charging us double the next month in the form of the credit. The next thing that happens is someone calls me and informs me that they will not be reversing the charges or reimbursing the the bank over $8.73. I m done with this stupid company plus the fact that it takes so much to talk to a human being.
Worst customer support of any company! I purchased a couple of years ago and the product would not work with Gmail, so I stopped using it. Recently I tried to start using it but I tried to reset my password over the weekend. Online reset option does not work, calling customer service does not work on the weekend either. Called today and online support goes round and round with no resolution. But guess what you can buy a customer support package? Give me a break!!
I bought a new Neat wireless scanner and had an issue where I couldn't add destinations. Contacted Neat and they connected me with technical support who manually updated the firmware and fixed my issue. Thank you so much for the help!
AlmaV. Helped me out soo much!!!! Simply am so grateful for the help!!! Highly suggesting this to friends!
Alvi-Was very patient and knowledgeable. I am not sure how anyone would get the Neat product to scan without a tech assistant like Alvi. Very good experiance.
I called Neat for Tech Help. I was put in contact with Mark A who was very helpful and considerate. He solved my problem and helped me with new features on Neat.
Sarah did a great job working my issue today, but because the problem is in the Microsoft software, the problem could not be resolve and for that I am dissatisfied.
Ramon, the tech rep, resolved the issue at hand with patience and proficiency above and beyond my expectations! Thanks, Ramon! And Kudos to Neat!
Great experience. These people actually know how to fix a scanner!!!!
The people that work for NEAT are terrific. They couldn't be any better unless them came to my house to wash my windows. NEAT is a neat program, but over the years I have struggled with it now and then. Usually when they change their software. This is the way it is in tech of all things, but it frustrates me when all I want to do is get my work done. Fortunately, the people are fabulous.
Ferrolyn was very helpful and went out of her way to help support case # 255469. I have been using Neat for many years and the app is great but her app support was amazing. FIVE STARS FOR Ferrolyn.
Roman & Cesar both did outstanding work in resolving my subscription
problem. Quite a lot of work. I am more than satisfied with the Neat
Customer service and would recommend your company to colleagues.
The scheduling of the tech visit was easy and the rep was very helpful, answered all my questions and made sure everything was working before we signed off.
linkedin.com
