Judith Stanton

Review of The Neat Company

Jolyn was very patient and very helpful. Thank yo...

Jolyn was very patient and very helpful. Thank you.
My only complaint is that it took me several tries on your website to actually get a live person to respond. And...when I called your phone line and clicked on #3 for technical support the machine merely repeated the options, never connected me to tech support. I finally was able to get the live chat to respond after several tries and after I actually logged in to my very basic account, which I had forgotten I actually had.
However, after the catastrophe caused by upgrading to MacOS Catalina I have been able to retrieve all my hundreds of prior documents and now will "merely" have to resort them into manageable reference categories.