Too Nice 2 Touch Productions

Review of The Neat Company

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

My wife and I have been a customer for over 2yrs and have been totally happy with the products even through the several hiccups that Neat has had over the years with software and hardware not working simultaneously but this has gotten under my skin and I m highly upset with the horrible customer service I have been receiving this week. I had a card canceled and tried to change cards before the due date on a new card and updated the account online. After updating the card I then called a representative to confirm that the card was updated and she informed that it was and that we should have any problems with the previous account. Of course she was wrong, they charged the account a day later and my bank charged an overdraft on the account. I tried to talk to another representative and they have no recollection of the call I had with the previous representative and their was nothing they could do to help me with the situation and the call dropped. I called back got another representative and voiced my issue and this representative informed that they would reimbursing us for the overdraft in the form of a credit and reversing the charge then will be charging us double the next month in the form of the credit. The next thing that happens is someone calls me and informs me that they will not be reversing the charges or reimbursing the the bank over $8.73. I m done with this stupid company plus the fact that it takes so much to talk to a human being.