I ordered the Cubs ornaments and also the Cubs trophy. I got them as gifts and everyone loved them. They came in time before Christmas. The ornaments even light up with a pretty blue color. I think they looked better than even the ad. I have gone back and ordered a few more based on how much my family loved them.
Great company with a variety of unique products. We have been very happy with the products we've purchased and will continue to shop the Bradford Exchange.
My wife had gotten her 10kt Bradford exchange Britannia gold coin for like $699 us money it was well worth it trying to exchange it at another pawn shop here in my hometown had ripped me off for $71 us money at manteca gold pawn shop I see all there fine gold silver coins gold coins mints at reasonable prices to exchange for cash. A very reasonable British company who makes and sells some fine gold silver coins plus fine jewelry
Idk why with all these other peoples customers problems complaining about this company claiming that there a scam or putting miss spelling on there products or credit card fraud on your ATM sounds like some of these customers who had ordered and bought there packages from here like making up false stories obesivesly they don't know how to take care of there own packages upon there arrival and then they complain about it by posting bad reviews about it here on Google+ its the customers fault and not the companies fault that's the truth right there
I ordered a charm bracelet for my wife for mothers day this bracelet comes with 6 birthstone heart charms and 6 birthstone rondelles. I mistakenly only added 5 names and placed order. I call on 2 occassions to try and get the 6th charm and rondelle added to order and was told item is at vendor nothing they could do, I asked if they could contact vendor or give me the vendor info and they said they dont have vendor info.very dissatisfied have been a long time customer but think from now on I'll look somewhere else.
I bought the first collection bird baskets and they are trying to charge me for the one two times I have mailed they receipt two times and they stale send Me bills for the first one
I placed a gift for my daughter and it was perfect, thanks!
buying something simple will result in a month 14.95 credit card charge. You can't get a hold of anyone at the company. huge mistake every ordering from Bradford group.
They seem just too assuming & casual and cavalier in dealing with clients, especially in their promotional efforts
Sending for UsmC Hoodie jacked! RUSH out! One 33 2018 Rush to St louis EverettRoss 3845 Affirmed Dr Florissant missouri Rush OutHoodie 2019 Now! ON ITS way now.Thanks! 3 3. 2019 look for it!
Started this review over a month ago !!! But adding more as time goes by !! Make sure to read all of it !!!So disappointed!!!!!!!!!! Ordered Nightmare Before Christmas snow globe train set . Taking forever FOR EACH PIECE !!!! Have to call every month ask them where pieces are hear the same excuses!!!! Should have been delivered call them back up told lost in the mail will send another one out!! They're out of stock 4 to 6 weeks but they sure take the money out of your account !!! Little advice do not order from them or do not order thing that's supposed to send you every month a piece of it cuz it never comes when it's supposed to !! And they are the king of excuses and putting the blame on everybody else !!!!! I know I won't ever order from them again!!!!!!!!!!!!! If it wasn't for the other half wanting this set so bad I would have already gotten a refund !!! POOR customer service !!!!
Update !!!!!
Here it is May 1st 2019 and still nothing still haven't shipped my order !! This is so sad !!!!
Update !!!! 11.14 am just got off the phone . Now being told rest of collection is on back order NOT SURE WHEN PIECES WILL BE IN TO BE SHIPPED !! I STATERED THIS PURCHASE AROUND HALLOWEEN!!!
I WILL KEEP ADDING TO THIS AS TIME GOES BY !!!!
This is an updated review. I did receive my items December 22, 2017.
I am a former Marine and wanted to ask them a question about a
product they offered per an ad I got in the mail. I would like to buy it, but I have a question that I want answered before I make the purchase I've called
and called and pressed #2, as instructed, for customer service, but they never answer. I know more than a few former Marines and no one wants
to put up with such rude so called 'customer service'. Very poor business practices.
Be aware that I believe this company sends people products that they did not order with the hopes that the charge on their credit card will go unnoticed or that they will have used the product before realizing it wasn't free.
I received a watch in the mail and my credit card was charged...however I never ordered it, nor was my credit card ever out of my possession. I put it in a drawer and denied the charge on my credit card. I knew they would come back looking for payment. When I called to complain and ask how this happened, they just said it was ordered online. When I asked to see proof of the order, they said they couldn't provide that information. Then they wanted me to take the time to package up the watch, apply a return address label and send it back - REALLY, I have to waste my time packaging up something that I never ordered...So they volunteered to "take care of the charge since I must have been a victim of fraud."
I believe I was a victim and they are the company committing the fraud. Total SCAM
Customer service is a joke. They will tell you anything to get you off the phone. Called 5 times, was given 5 different answers. Still waiting on a supervisor to call me back 2 weeks later.
Love the "ALWAYS WITH YOU " Praying hands , love it so much. also want to compliment you and your companyfor the awesome customer service department to their knowledge and their friendliness and very helpful I will be ordering again from you thank you Linda Brown
Horrendous!! Missing crystals misspelled names! Now they have sent me one I didn't order!
I have ordered a Mother s Day Ring on the 26 of April and still not have received the Ring. I need to found out, where is the Ring. I am very upset about that. Please contact me and let me know something......
I hate all the spam. I have tried to get removed but they will not respect my decision.
As a customer, this has been the worst experience. I ordered a welcome sign plaque for a family member last year for his new home. I have sent back the season signs 4xs now with drawings and pictures showing them its wrong. The screw holes don't match up so you can't hang the signs up. I have been told since January it'll be fixed and we will call you back. Today is yet another call because the supervisors never call back with any information.
If your hope is to give this as a gift make sure you receive all the pieces before you give it to someone. I was told today by another supervisor after trying to speak to a manager they don't have managers who help upset customers.
I have to wait now because Bradford has my money for products I don't have still after a year.
UPDATE!!!!
This was the solution to Bradford Exchange....
They sent me these eye loops to attach. Well I don't have any other seasons, because they've been as you can tell defective. The bottom sign winter has eye loops to attach what??? The name plate and season had the stupid S-hooks to attach the seasons
Well it looks trashy for the money spent. I'm still waiting for this to be solved. Yes they sent a free gift to my nephew and I appreciate it
They gave me a 20.00 gift card too. I want this fixed I just came to Seattle to visit him and saw how they suggested to fix it. REALLY!!!!
8/13/2019
I've contacted your company yet again. I'm still waiting for the issue to be fixed. I've sent stephanie the email as requested below.
I can't believe how this is still not resolved from over a year ago.
I've recieved one email saying you fixed this issue with those hooks..
Come on this is what I've recieved and how it looks. This is what it looks like and that is nothing like your website.
Bradford's response and I'll say this once again I've recieved the same answer 4 times now and their doing the same thing to me for over a year now.
Thank you for providing this feedback. I am reaching out to our marketing division to find out if we have stock available of plaques that do not need these hooks, or if the imagery on our website needs to be updated. I expect that I should hear back from them within a day or so and I will let you know what information they provide me, as I want to make sure you have a collection that is as-offered. I m very sorry for any inconvenience this matter must have caused you.
I love my engagement and wedding rings from them. I called to speak with a representative to make sure they knew what I wanted. He was very patient and understanding. I still get compliments on my rings as if I just got married yesterday.
I have been with Bradford for 18 months. This is only my second job as I was with my prior company for 39 years. I was so fortunate to find this job. Bradford is a unique company with unique products. It has a very artsy atmosphere that makes being here five days a week such a great experience!
I ordered a item in Oct of 2017 and it was guaranteed by Christmas. I made several calls and texts days before Christmas because I had not received my order, they said no problem you made the order well before Christmas, it's guaranteed to be there. Never received my order, called after Christmas asked what happened to my order, they told me it's out of stock will get it when its available. I'd like to know what kind of guarantee this is, there definition of guarantee is a lot different then mine. Will never deal with this company again. This is no way to run a business, lying to people is unacceptable in any form.
I absolutely loved my Chicago Bears and Blackhawks shoes! They re the perfect addition to game day attire.
I was charged 80+ USD for 2 pieces of a Cat Nativity set. It is impossible to get a live person to answer you. I will dispute the payments and I sincerelly recomend you guys to STAY AWAY of this company. They do not follow up with the emails. Don't become another victim. I am still trying to get an answer to return the 2 pieces that I received. I WILL NEVER AGAIN get anything from you. And they will not allowed you to follow up on your reviews. So I am pretty sure everyone that has giving you one sigle star is because you deserve it.
Great atmosphere. Good place to work. Employee owned company.
Scam artists. They do their best to hide optional services and fees behind as many diversions as they can muster instead of informing you of your options and letting you make your own informed decision. Very shady business practice, and the way they do it shows they are trained that way and encouraged (demanded?) to do so. Very transparent, and insulting to deal with as a customer.
I just acquired a Bradford Exchange Budweiser Train Set with the Anheuser Busch Factory. If you like vastly overpriced, cute, but non-functional things this might be for you. As an operating train set, it sucks. The couplers don't stay together and the cars don't stay on the tracks. It does look nice, but there are better ways to spend $400+ . I bet all those folks who bought Thomas Kincaide items are loving the way their collectibles are depreciating.
I sent off the card received from Bradford, just to receive another card wanting payment.
I called ordered two items on December 11,
Paid in full at that time. Confirmed items would be received before Christmas.
They charged my cards. No shipping info has been received. Called, was informed my gifts for my children will be received after Christmas, because I didn t pay over 35. Dollars for 2 day shipping, and wasn t offered when paid for. The customer service is in Beliz,
And the connection is muffled. Very disappointed in this operation. Unfortunate, because, I have ordered from this company for years.
This is an updated review
Items received December 22, 2017
Will never buy from this company again. Returned everything. The customer service is the most unprofessional group of individuals I have ever encountered. They lie put you on hold and never return so you can't speak to a supervisor. Not one out of 9 different phone calls new what they were talking about or what you even ordered. I will let everyone know to never buy from this company. So sad how they let this company go downhill. I have tried getting in touch with their head quarters. No they are unreachable.
I sent back the Cukoo clock the same day I recieves it..I was VERY disapointed with the quality. Of the markmanship and lack of detail. I also feel you should put your number on the statements.. I had too ook up your NUMBER ON MY PHONE. Too me that should be ruteenly put on your letterhead. Your fax was there so why not you're contact number?
Unable to contact the company to cancel an order, website is next to useless
I had a great experience with The Bradford Group. The customer service is excellent, the employees were knowledgeable, courteous, and professional. I would highly recommend ordering from this company!
they were 3 days late on mother's day gift it was ordered 15 days early. they lied about shipping date they made my mother cry. they told me I should have paid for express shipping never order from them again!!!!
I have most of a Nightmare before Christmas calendar collection. I just need the calendar and two figures.
I contacted the Bradford Exchange to ask if it was possible to order the three items above- yes no problem.
I called the next day to place my order and was told that I have to buy four figures- I explained that I had already been called and told that I could order two- put on hold and told "computer says no" I asked to speak with a manager and was put on hold again. I was then told a manager would call me in 48 hours.
If you look at the way this collection is shown on the Bradford Exchange website it is very unclear and you would think that it all comes for the price shown this is not so and two figures are sent for additional payments on a contract. It s very unclear and is almost certainly written this way to confuse people into buying a VERY EXPENSIVE collection and with no way out- i.e. you can t send it back when you find out.
As a previous customer of this company its terrible to see them trying to rip off customers. Think very carefully if you want to do business with this company.
I ordered a mothers ring. Said it would be here june 3rd thru the 10th. Havent received it and cant get ahold of anyone to find out where it is or when it will be here. Ordered it at least two months ago very disappointing!!
Never, never, never do any business with this totally corrupt version of a store. go to your local stores, trust me. Bradford is bad news., does not deliver nor give customer service nor care if you are happy or not. never, never give them a credit card number, you will be screwed. They give the internet a bad name.
Placed and order and they only shipped partial while charging my account the full amount. When the other parts came in, they charged my account again for the full amount.
Tried to get ahold of someone to get the issue rectified, but no-one answers the phone. Tried multiple times on their 800 number.
lousy company. ordered a ring. sent wrong color and in 1 week one of the sets fell out. stay away from these crooks.
It sure would help if I could get a phone number & actually talk to someone but no can do Sucks but true anybody out there try it
Wonderful personalized gifts and I have enjoyed both Star Trek items for my home. Friendly people, employee owned, with good customer service.
Do not order from this company as they will forever send you trinkets and merchandise that you did NOT order then bill you for it. They take advantage of elderly people who do not use email or credit cards ( they write checks) then instruct them to email and fax in their complaints to their customer service.(They can t.) I am telling my 91 year old dad to refuse packages from them from the post office.
It is totally impossible to cancel "Rewards" membership that charges $15 monthly for nothing. Scammers.
Owner response here was "We can assist you" and " I apologize, we cannot" in the email.
Vague shopping experience. Charged my card multiple times trying to get me into a subscription for one gift. Dont shop here
Very bad experience with this company. They have totally ruined an anniversary gift. I ordered it almost a month ago and they haven't even started my oder. I will never use this company again!
@Matt Clark, Bradford Exchange sell should poor quality items with low prices. Each item they sell are expensive with poor quality jewelry, it not 18K ring and it's not authentic ring, they sell fake rings with fake diamonds. Consumer are 100 percent truth. Bradford Exchange does not know how to handle shipping items. They send catalogs to your address so they trying get you to buy their jewelry and collections with poor quality. Poor quality jewelry and their collections equals to garbage
The ONLY reason this gets two starts is because they were quick with the return, refund, and paid the shipping themselves to take it back. The police ring felt cheap, there was tarnish and what looked like smelting marks everywhere, the logo was poorly made which made it difficult to make out or read, and seemed to just be stapled onto the ring. I had just ordered a ring size 8 1/2 and it fit perfect. Ordered this ring size 8 1/2 and its WAY to big. It was one of the worst products I've bought offline, and I wont be doing business with The Bradford Exchange ever again. I only wish there was a way to post pictures so I could show you the problems with the ring.
I've worked with Bradford for over 13 years. A great place to work - people who care about you as well as the business.
Bradford Exchange is a conglomerate of companies NONE of which answers calls and which sends out merchandise and expects to be paid by the recipient even though the it was not ordered by the recipient.
To make matter worse, one cannot reach the right person to demand an explanation.
thebradfordgroup.com