TexasRenters.com Review

I am new to renting homes as an investor. Having Texas Renters makes this so much easier for me. Not sure I could do this without them given my random travel schedule. It's fully worth the fee both for the management and the accounting. Makes doing taxes easier as well. I have reccomended several people to them.

Promptly after this review, I will be taking my claim to the better business bureau. This company does not abide by the Texas Property Codes. It seems as though I will be having to hire a lawyer to get my deposit back. The home we rented was taken care of. They are trying to keep almost $2,000 for false claims of damage and steam cleaning which is normal wear and tear. Avoid this company at all costs. The five star reviews are incentives for lying about the service received from them. Do not use this crooked company to lease your home and do not lease a home through them if you're looking.

Had a good experience. Clarissa was very responsive and helpful through the process.

I have a few properties managed by Texas Renters. There was a problem with the AC at one of those properties. Texas Renters called me, and I contacted my favorite AC vendor, Cool Care, and they took care of the problem. When the work was done, Aria with Texas Renters called me again to let me know the work was done and the tenant was happy. Thank you Texas Renters.

Early Sunday morning (12:30am) I was awakened from a leak in the ceiling. I contacted the after hours number. Left information on what was going on and waited for a call back. Shortly thereafter I was contacted by text from Natalie. She asked me some more Shortly questions and then attempted to call some plumbers. She wasn't getting a call back and she was concerned that I would have to stay up all night watching it. She texted me some suggestions and told me she would start calling around 6 to find a plumber. As promised she contacted me at 6 to see how I was doing and to let me know she was contacting the plumbers. She finally got someone and told them to contact me to let me know they were on the way. In the end she got a great contractor. They fixed the leak and the hole so we were up and running within 5 hours. But I appreciated her constantly following up to see how I was; how the repairs were coming and whether I was pleased to the plumbers work. Thanks to Natalie!!

I live in a rented town home through Texas Renters. Around 8 pm My A/C went out so I hurried and called their emergency maintenance. I explained to them the issue and that I had 2 month old baby so the sooner the better. They reassured me that maintenance would be out to fix it. They kept in contact with me through out the evening and notified me when maintenance was on his way and checked in after it was fixed. By 10 pm my A/C was back on! Jessica was extremely polite and seemed just as concerned as I was! She even kept checking on my baby. Best customer service I've ever had hands down.

AWFUL! Can't ever get their crap together. Unorganized, charge for the craziest things. There are a couple of ladies in the office that are very helpful but overall horrible experience EVERY SINGLE MONTH since we've had to deal with them. Luckily the owner of our house was able to fix things but thankfully we're moving!

I had a problem with my master bath not having cold water. They sent a plumber the next day and had it fix within an hour. Great job. I recommend Texas renters

Texas Renters has been a pleasure to work with. We worked with Clarissa during the application process. She is attentive, responsive, and always follows through with commitment. Their processing and communication on behalf of the potential tenants is professional. We have had a wonderful experience through the application process and look forward to getting into our new place. Thank you, Clarissa and the Texas Renters team for a seamless and professional process.

The application process was great! They didn t take any longer than 2 days to get us approved.

I would like to thanks Mr.Mani, the maintenance man, for his professional job and his charming ..Thanks

Excellent service. They are very helpful and find a flexible way to solve my trouble so finally I can rent the house in Houston, Texas. All work are solved online smoothly even we are living far from Texas.

I give Every client 100% of all my efforts! I'm certainly not a Realtor that looks at compensation for me. I always put my client first. Pretty SAD to find out this company pays it's buyers Realtor almost half of what other brokers pay. I still work the same, not sure why they have the right to cut my paycheck. I will Pray from now on that my client chooses a different broker.
Otherwise, took a bit too long for my client to hear from the broker and I wasn't included in any correspondence prior to them being accepted. My client wasn't very impressed with that either.
Also thought it against the law to offer $$ for reviews....I will not be asking for my $25 Thank you anyway!

Great Professional Customer Service Support: I had a question and a concern, I called the office, Manuel Garcia answered my call, took all my information with great patience, said he will look into right away and follow up with me. He return my call in a short time with all information and explained whom he talk to and what was said. All my questions and concerns were answered. I really appreciate the rapid follow up from Manuel, enjoyed talking to him, he provided great customer service and great support.

Currently renting a townhouse through Texas Renters and have had issue with unwanted pest. Taj helped me working with the owner in getting a vendor out to take of the issue. Although she no longer needs to be in the loop of the work, she still told me to reach out to her no matter what if I need help. I really like that she is willing to help even if she no longer has to.

Texas Renters LLC is a company of evil crooks who don't even pretend to care about treating their tenants with respect. I'm not going to go into detail, as other reviews indicate this company will retaliate and try to intimidate you if you leave a bad review. But trust me, you don't want to get involved with this shady outfit. They'll screw you and cheat you out of money every chance they get. They hire crackerjack companies to do repairs, poorly and ineffectively, I guess because they don't want to pay a legitimate company to do proper work. The house I'm renting looked OK at first glance, but with every day it becomes more apparent that the house is falling apart with major problems.

All you have to do is look right here on Google Reviews at the company's curt, rude responses to tenant's reviews to see that they don't have the foggiest clue about good customer service. They even publish their rude, insulting review responses right here for the whole world to see! So just imagine what kind of abuse they pull behind closed doors.

Every time another repair has to be done, the owner Sam Upchurch sends you an auto-email saying if you have any issues, reply to the message and he'll deal with it. You can reply till the cows come home - he'll never answer like he said he would because he doesn't care a bit about you, just about the MONEY.

This company deserves to fail. Hopefully one day a big class action lawsuit about their many egregious abuses takes them down.

They have been so awesome with getting everything fixed within the first week of moving in. the home needed a stove and a hot water tank they had them both delivered and installed within a matter of days. I love my home and I love how easy the rental process was and not to mention the fast response time from everyone on the team my emails were always answered within a few hours. I will be a long time renter with this company.

Pay attention to the reviews people! I have called and emailed to schedule an appointment to view one of their homes listed that is vacant. I have cash on hand ready to get things moving. No one has gotten back to me!? I ve have never had to chase an agent to give them my business/money. This is crazy! I feel bad for the actual owner of the house who is losing money because these people never follow up. I called all of the numbers they have listed and the same girl answered asking me for my name, number then she tells me the agent is on another call or in a meeting and that someone will call me back. Which hasn t happened after 3 days of me calling. If this is a glimpse of how they manage tenants then this headache isn t worth my time

Response to the owner*
How am I supposed to reach out to you? I can t even get a call back or a reply from your agent.

I called, my legal name is Ileana Alvarez and I even told the girl that answered the phone that I was gonna write a review and to tell the agent that never got back to me to call me back. She supposedly took my information every single time I ve called and said the agent was going to get back to me. (Which never happened) I even told her is there any one else that can help me. She said no. Even after I voiced my mind about the lack of service and my feeling for writing a negative review about my experience, no one has gotten back to me.

The house listed is still there. I was only trying to get help viewing it to see the size of the master bedroom to apply immediately and pay deposit and first months rent.

You respond faster to your reviews than your employees answer the phone or emails. I would love to update my review if I can get the help I need. Anyway you can help me. I appreciate it.

Natalie at Texas Renters was more than helpful, even as I called her numerous times. Texas Renters
has shown me in the last 2 years that they really stick wirh a problem until it is resolved.

Texas Renters has been very professional and responsive which is important in the leasing industry. Every maintenance issue has been timely dealt with. As soon as I submit an issue Zhara responds in less than 24hrs and someone is scheduled to come out. My experience has been great and very stress free!

I had a great experience with TexasRenters.com. My clients rented a property through them and the transaction went very smoothly. The staff was very responsive to emails and phone communication. I worked specifically with Clarissa Paculan. She was great! Also, she made the application and lease signing process quick and smooth. I look forward to our next transaction together. Thanks!

I've been a tenant at one of Texas Renters rentals for a little over 3 years now. Recently, I had an urgent maintenance issue that I submitted a repair request late last Friday evening thinking they'd at least address it by Monday morning. But no! Erin, with Texas Renters, called me first thing Saturday morning! As shocked as I was to have someone call me during the weekend regarding a maintenance request, I was extremely grateful! And to make things even better, they sent someone out to repair the issue within a couple hours! The vendor they sent was extremely professional and quick! Then, Erin even called me afterwards to ensure that the issue had been resolved and that I was satisfied! Thank you Texas Renters!! And thank you Erin!!

Great customer service is a MUST! I have never called customer service and been treated disrespectfully or in a negative way. They are always nice and professional. If they don't have the answer at that moment, I can rest assured that they will call back with the answer for me. In 3 yrs I can honestly say that renting this property through TR was a great choice for us!

Corrently a tenant had a problem with the ac i contact texas renters and the very next day i had and appointment for the technician to take a look at the problem and fix it. Zhara was very professional and was able to accomodate to my schedule. Great service despite everything that is going on with the covid-19

So far my experience with this company has been great! Aria did an awesome job! Beatriz has been awesome with all my maintenance request!!! Thank you!!

Moving in wasn't too bad. Moving out on the other hand is terrible. They charge you for anything and everything they can if you do not comply strictly to their rules.

Easy and quick application process. They stayed in contact with us the whole time and answered all of our questions. Great service throughout the whole transaction.

Great experience overall working with the Houston team, their professional and punctual to respond to all matters from start to finish! Look forward to future Transactions!

Just finished the application and leasing process. Everything went smooth and the staff was very responsive to our questions. We have no complaints and would recommend TexasRenters to a friend.

I can not give this company not even a star. They are ungodly just right down crooks. I would not rent from these people if they where the last on earth. Please whoever starts a lawsuit against this company I will join any day. And for all of you home owners you better think twice about who you are really dealing with no matter if you are paying them for selling or paying them to manage your home Please DO NOT CHOOSE THIS ONE. MAY HAVE MERCY ON THEIR SOLES BECAUSE THEY ARE NOT RIGHT.

Toward Texas Renters you are lying the conditions of the house what really you spot painted the house. You made the walls have different colors. You stole our deposit money to repaint the house you spot painted. And not only that you never fixed anything without us paying you first. I have before and after pictures myself and will guarantee if God is my witness I will win in court. And one last thing the carpet was filthy. You called someone out to clean it but that did no good that is the reason for us not moving in on the day we where suppose to. You never fixed the gate at the back. YOU ARE A BUNCH OF LYING, STEALING, UNPROFESSIONAL PEOPLE. AND THE REASON WHY YOU FEEL THE NEED TO RESPONSE BECAUSE THERE IS A GUILTY CONSCIENCE. SO SAVE THE DRAMA MAY GOD HAVE MERCY ON YOU. I WILL PRAY FOR YOU.

***continuation from prior post****

They proceeded to attach an $8000 charge to my account on 6/8/2020 and sent another pay rent or quit property. I am not paying $8475, I did nothing wrong but ask that they allow showings to occur from 5pm on weekdays and 12 pm on weekends during a pandemic and with an immunocompromised child. They are harassing me and causing me undue stress.
I have asked Sam Upchurch for the owners name and either a PO Box or street address...He gave me the name and the address in which I reside(d). I advised him that I do not need public records, but an actual address that would enable communication via mail (this is the law, btw). He advised me that I signed the lease that states I cannot contact the owner, in doing so I would be fined $500. I then advised him that when the lease agreement is in contradiction with the law, the law supersedes said agreement. I requested this information on 6/9/2020.

On 6/10/2020 I requested close out information as well as a walkthrough time. No response from them.

Unbeknownst to me, they then filed an eviction against me on 6/12/2020...although my lease expires 6/23/2020 and I have paid the appropriate rent from 6/1-6/23. I found out about this while looking at public records, concerning my current divorce, on or around 6/16/2020. They claim that I refused to leave the home. Yes, I refused to leave when they sent that first pay rent or quit...I refused to leave because rent was paid for until 6/23. I did move out on 6/23, per our lease end date. In fact, when this entire thing started, I wanted to move out before June 1st. However, I felt maybe I was over reacting...even considering all they had already done...I felt if I were to leave they would come after me for breaking the lease. So I stayed, only to be sued as a form of retaliation...for speaking up, for posting my original review.

The eviction is based on arbitrary fees they have added to my account. I do need to add that they have found a new tenant as I have left the home for showings. With that being said, the home is in tip top form, if it were not, no one would agree to move in...

I am attaching this review because I feel it is the honest and truthful thing to do. If this company could do this to me after 3 years of no issue, treat me so callously during a life threatening pandemic, they could do anything to anyone. That is what I truly feel. Now, if they did not want me to stay past my lease agreement on a month to month basis, I understand, that is their right...I still have the ability to ask...the only thing they could do to me is say no. That is how I looked at it.

I have hired an attorney to deal with this matter, save yourself the hassle in having to deal with this entity. Also, if you're looking for the real reviews...they are on Yelp. Most of the reviews on google are those who have received a $25 gift card, I have even seen one from an employee...Manuel Garcia. Yelp reviewers are truthful about their experiences with this company.

Thank you for reading.

Working with Clarissa Paculan at Texas Renters was a true pleasure. She was very professional and explained everything clearly. I m super excited about moving into our home! Thank you for the promptness and the professionalism.

What is great about this management company is that they answer my calls, respond to my emails and make the job super smooth for the tenant that I was helping find a home. They made sure all the items were fixed for the tenant. I recommend working with this company.

A little bit of background and credit check, paperwork, details to iron out, deposits to be made. All in all a relatively painless process. I look forward to my next year of doing business with TexasRenter.com LLC.

On October 29th I put in a work order through the Texas Renters website. Not too long after I received a call from Zahra confirming the work order and informed me that everything will be taking care of the same day between 1pm and 3 and that she will give me a call 30 to 40 minutes before the technician arrived. She did exactly that. She was very professional and consistent from the very beginning. I've been at this residents for 2 1/2 years and never received efficient fast service like this when I put in a work order. Thank you so much Zhara

I recently called to submit a service request because for some reason I could not login to the portal. Well, I was actually glad I had to call because Natalie, the rep that assisted me was so nice. She was patient and made sure she got an understanding of the details. I placed the call on New Year s Eve and a contractor was at my house on the 2nd of January. I was very grateful for the swift response and follow up to make sure everything was done to my satisfaction. Thank you!!

Paola Flores was helpful in getting information on the property as soon as she could for us. After we moved in, there were some issues with the house and the company resolved them within 24 hours!

TexasRenters is a very professional company to deal with. They were prompt and helpful when we had questions.

Fast and efficient leasing property company . Natalie was great on proving follow up and prompt response at all my small questions and concerns. Great and friendly service is always a plus and definitely what I received with Natalie and other staff members.

I can speak as a renter and for the property owner when I say this is a terrible company. We paid on time every time and we were quite patient when it came to things being repaired. Nothing was ever repaired on time(dishwasher, washing machine, fridge over 3 years). We notified them three months ahead of time that we were moving to Seattle, we told them we would pay rent and keep the lights on for the duration of our lease even though we would be moving out a month early. We pay our debts fair and square. We asked for a walk through before we left but they refused to give us one saying we would need to return at the end of our lease if we wanted one. We thought this was ridiculous and wrote a bad review of them on yelp and google. The owner of Texas renters then called and threatened us with legal action(lies) if we didn't take it down. We took the reviews down because we just wanted to move with no problems. We weren't going to fly back across the country for the walk through, but we cleaned the house well and took pictures, no damage outside of normal wear and tear.

Two months later we get emails saying the wood floors were ruined, but they couldn't tell us how or why or when they were ruined. Not even the cause. They were absolutely fine when we left. Still have no clue what happened. Since they didn't do their due diligence in assuring we had renters insurance, we had none, they tried to come after us for the damaged floor. However we had a paper trail, pictures and videos showing how we left the home. They did keep our deposit.

We felt bad for the property owner. We had developed a relationship with him because he would be the one to come and repair things. He got stuck with fixing whatever happened to those floors. His and our troubles were a direct result of Texas Renters poor management, had they insured their renters had insurance, and granted a walk through these problems would not have occurred. And boy were they smug and and rude about it. People pay them to manage their properties and they don't do a good job at it at all. The property owner voiced his frustrations with them often, he felt like they were just middle men that did nothing but take his money and he got little value out of the service.

Worst company to deal with, they don t return phone calls. This is my second house with them but I m really regretting it. The first house we rented- we did exactly what was on the moving checklist. Still charged me almost $1500 and now anytime I try reaching out to the staff or leave a message they NEVER EVER return my call. I don t recommend this company to anyone. The front desk help Ali who was very nice and great at returning calls - they fired her.

I am utterly dissatisfied with the way Texas Renters treated us in a recent application process.

My family and I recently relocated to Houston due to a job change and found a property managed by Texas Renters to rent. We submitted our application for review, meeting all of the standard requirements of credit score, income and background check. In the initial application we were asked a series of question about our pets. We have Cocker Spaniel just over 20 lbs and a house cat. They asked us for breed, color, weight and a few other question. It was fully communicated the information about our pets.

We continued on through two more steps and received an email that stated, "I have received all the documents and everything looks great!". Later in the email they asked us for photos of our pets, which we sent. Up to this point we have every reason to believe that we are on par to get this rental, especially when we are told that "everything looks great". Mind you, this statement was made knowing our pet situation.

We get an email back the following day telling us that owner of the property has rejected our pets and rejected our application, then we find out about the same time they received another application in on the house. We were caught off guard, especially when the previous day "everything was fine", including our pets. The property is also listed as pet friendly. Now everything is not fine. In an attempt to still secure the house, we get a letter from our previous landlord and send a letter ourselves asking to be reconsidered. It took almost 3 days to hear back from them, and they didn't even attempt to contact us. Our realtor had to contact them to confirm that we were not getting the house.

This was such an underhanded move by Texas Renters. Either they didn't know what the owner of their property wanted in a renter and in doing so misrepresented their client or they knew their client did not want pets and intentionally allowed us to apply so they could take our NONREFUNDABLE application fees.

To make matters worse, we are moving 12 hours away from our previous home and after 4 days of looking at homes, we narrowed our search down to 2 homes. This home was one of them. We chose poorly. By the time we found out we could not have this home, the other home was rented. They could have told us from the beginning that we would not get the home due to our pets, but instead Texas Renters chose to waste our time and money and, in doing so, cause us to miss out on the other option for a rental.

Now we are starting from the beginning again, looking for a house having lost almost an entire week of searching because we submitted our initial application on 12/31/14 and received the new of our rejection on Jan 7. When you are looking for a home for your family a weeks delay is unacceptable.

We are so utterly disappointed by our experience with Texas Renters that will never work with them again.

TexasRenters helped me so much during my move. They finished my application process in two days and were very helpful while I was stressing out. I will definitely use them as a renter again!!

With all the rain, I had some water leaks In my home that I m renting through Texas renters. I called the maintenance line and the manager called me back right away. They were able to have someone out the next day. They helped me so much

My personal experience with Texas Renters was great! Everything went smoothly. Thank you so much again Texas renters renter!

Had a issue with a stove not working they dispatched someone and had it working within a few days very happy with the service

I have been working with Texas Renters and my realtor Andrea Marie's for only a short time but she is extremely professional and a pleasure to work with. I now have multiple properties with them and plan on adding several more. This is an excellent company to partner with and I highly suggest anyone considering renting a property consider them as the experts you need working with you.

These people took advantage of my friend and took her deposit. They had no right to take the deposit money. The home was left in better condition that when she moved in.

I had an issue with my AC couple days ago, and Texas Renters gave me all the support even late at night.

This company has been wonderful in managing my property. All questions receive a quick response. They are great.

We recently had some air conditioning unit issues and I reached out to Texas Renters for a solution and Aira on their team was fantastic in getting back to me and making sure the issue was resolved. Thank you Texas Renters.

We had a great experience working with Texasrenters.com securing our lease.

I took my client to see one of Texas Renters property on the weekend. I contacted them on Monday by Wednesday or Thursday we had an approval and process was completed. This was an awesome smooth transaction. For realtors this is important for us. Thanks to the processing team & everyone that played a part in it. I am very satisfied. Please check them out. Great team, great service, and excellent communication.. You guys Rock!!!!!!

We have been renting with Texas Renters for almost a year now. Ana has been great and has helped us with any service requests and needs that we have. She is always very friendly and gets our matters handled very timely.

Simply awesome, takes alot of the leg work and time to do simple and difficult things and their prices are very reasonable for fixes.

The application process was easy and can be done online. Communication was good. Being it was my first time renting a house, I had several questions as to what was my responsibility vs the landlord and things I needed to get done. It s different than being in an apartment but all my questions and emails were replied to in a timely manner. I was provided a copy of every verification form submitted to kept me in the know of what was good on. Very easy an efficient process.

Texas Renters made the process to leasing a home for my clients very streamlined. Electronic documents made the transaction very seamless along with including some forms in the lease packet that I needed copies of on the buyers side. A+ with details and updates. Thanks!

Great people here at Texas Renters. They make your renting experience very pleasant. All of your needs can be handled directly through the website. Maintenance requests are very simple, convenient and straight forward. I've only made a few minor requests and they were handled the very next day. Great experience so far!

The process was smooth moving in. They are very diligent with getting maintenance requests completed. It s normally done within the same day. Maintenance guys are quick and efficient and Texas renters are quick to respond and always reach out to make sure we heard back and are happy with the results.

Lorraine and Zahara were very diligent in helping to get our plumbing issue fixed. They were very understanding and sympathetic to our situation and communicated very well. They also provided excellent service contractors who were courteous and professional.

January 18, 2015
Texas Renters has provided great property management services. For the services they provide and the costs they charge it s a great deal. They rented our property, arranged everything, represent me during the process, and have all the documentation online in their portal. This has been a great relationship and allows my family to incorporate the rental property in our retirement portfolio. I really appreciate the owner, Sam Upchurch, personally being a part of the process and highly recommend Texas Renters.
Tony Bonaventure, MBA

My experience was great and easy.. I highly recommend them. Thank you for everything
.

We needed to change property management companies in a hurry. Julia made this process so easy. The owner/renter portal is a great benefit.
Even though Julia is in the marketing department she is willing to be a point of contact for me when I need updates and such. She has great follow through and is very pleasant to deal with.

Great staff! They have been extremely helpful and responsive.

If you are moving from out of state beware! I'm moving from out of state to Texas and needed some flexibility with picking up the keys to the house, but they will not help at all! They are open from 8:30 to 5:30 Monday through Friday. If you can't make those hours then you are SOL!

Charm at TX renters helped us out taking care of our A/C problem and getting a tech out within a few hours

There are A LOT of renting companies in Texas so don't go with this one!!!!!! I wish I could put no stars, this company has NO idea what they're doing. They will get you in a lease and right when it's up try to snag all of your money up and if you don't pay them for the stuff theyre charging (THATS NOT EVEN ON THE LEASE) they'll try to take your deposit
They tried charging us 100$ for each person we said couldn't view the house (even when were living there full time) it took them two weeks to get it sold, so we did not hurt them in the process of saying no to the request. We get emails from them every day still saying we owe them 1,200 dollars, which is harassment. I would never wish this upon anyone and apparently they do this a lot.
They also never fixed anything they came to fix (which we had to pay 75$ each time to get them to come out) this was a horrible renting experience and I hope no one else will have to go through this

Aria helped get our A.C. back up and running the next day and we really appreciate it especially on these hot summer days!

We applied for our rent home and the application process went smoothly. Clarissa was very responsive and made the process seamless. Thank you Clarissa!

Always responded quick! Very professional staff. I look forward to working with them again.

I am a home owner that has started building a rental business. I recently switched management of one of my homes to Texas Renters. Andrea was my leasing agent. She met me at the house prior to make ready immediately after the home became available. She suggested rental rates and she agreed that we should be able to lease quickly based on our agreed upon price. Andrea was professional, timely in her responses and was in general a nice person. The home was leased with a quality tenant 19 days after it went on the market. Note that the property went on the market on New Years day. I was very concerned about trying to rent a property at this time of the year. Thank you Texas Renters.

Great property management company! They did exactly what they said they would. Highly recommend these guys!

The air conditioner leaked in my rental house. This caused the ceiling in the den to collapse.
Zahara with Texas Renter's sent me contractors that repaired the ceiling. They completed the job quickly and did an excellent job

I recently had the need of using the Maintenance services of Texas Renters LLC. I couldn't be more pleased. Communication was clear and concise using the portal and once a technician was assigned he called me to schedule a convenient time for me. Alex was fantastic and did a great job repairing the plumbing issue and the ceiling drywall. I can't even tell there was a water leak. Great job all the way around!!

Easy application process and respond to your requests timely. Will work with them again if I get the chance.

From my personal experience with Texasrenters.com I can absolutely say that everyone was super kind, professional, and accommodating. Also it is a very easy website to use.

We worked with Clarissa and have been 100% satisfied thus far. She is very prompt and got us approved for the house in a very short time frame. Can't wait to move in and enjoy house living rather than apartment living. Thanks Texas renters.

Super easy, they stay in communication with you throughout the process.

I am currently leasing through Texas Renters. They are amazing people and very helpful when it comes to finding the house you want. Also, my a/c went out next day was fixed. Big thumbs up.

I've been with Texas Renters for 5 years now and 2 different properties, the staff is very nice and helpful. Whenever I submit a maintenance request, it is addressed immediately, and they continue to follow up with you through completion of the repairs. I have never had any complaint with the company and I highly recommend for your leasing or purchasing needs.
Zhara is absolutely awesome!!!!

They are our current property management and they have been very helpful. If you explain what s going on and what issues you re having, they ll do what s necessary to help you. We ve been renting through them for a little over a year and I can t say it s been a bad experience. No company is perfect but they ve done their part and helped me with everything I ve asked.

When we moved in Kimberly Ortiz provided detailed information and they were nice enough to gift us with a welcome basket full of little goodies that was such a sweet gesture. She has also assisted me when having trouble with my portal account and help reset it quickly.

Me and my client had a good experience. Texas Renters made it easier for the applicants to submit all required documents and processed them on a timely manner.

I'm a realtor and found a spot for my clients in one of their properties. When I mentioned I hadn't received my commission, they drove same day to hand deliver the check. I appreciated that much more than they know! They've got great customer service and are always willing to work with you. Highly recommend! Great communication is hard to find.

So far our interaction with the company has been good. We've applied for a rental house and signed a lease, I'll update the review based no the status of the house.

We have been dealing with them for 2 months. At first they were great and responded to all requests in a timely matter. However, recently we have been dealing with an issue and are constantly being sent to voicemail and not having a person respond to emergency service issues for over 24 hours. Would not recommend this company for any homeowner or rental agency

My boyfriend & I rented a home from this company from 2017-2018. We had many issues. We would receive an email telling us that an inspector was to come out to the house many times after he had already arrived. If you re fresh out of the shower & someone is walking into your house with a key.. you could see how this could become a problem. This also happened with a photographer coming out to photograph the house, they gave us a day (no time) & said they would call to confirm. Never did.
Photographer shows up unannounced.
Prior to this, after month of us living In the home. They decided to then change the locks. Charging us $54 inconvenience fee because we couldn t make it back to the house from work for the locks to be changed. Then stacked on a late fee of a total $335 even when there wasn t a due date. They did take care of the late fee though.
It s like being a stranger in your own home.
I feel like the office overwhelmed & unorganized. Seems like just a few people operate many homes.

Besides being miserable here, I give three stars & not zero because Jamie did give her cell phone number to me to try to help as much as possible & she nearly responded every time. Usually apologizing for whatever the miscommunication was.. super understanding.

I also received my full $1,250 deposit back which is awesome.

I also find it highly unprofessional & disrespectful how they respond back to the negative reviews, posting their tenants personal business on social media.

I just wish I d read these reviews prior to moving.

Loved working with TexasRenters on the process of helping my client lease a property. They provided a quick response time and great customer service.