eric armstrong

Review of TexasRenters.com

I can speak as a renter and for the property owner...

I can speak as a renter and for the property owner when I say this is a terrible company. We paid on time every time and we were quite patient when it came to things being repaired. Nothing was ever repaired on time(dishwasher, washing machine, fridge over 3 years). We notified them three months ahead of time that we were moving to Seattle, we told them we would pay rent and keep the lights on for the duration of our lease even though we would be moving out a month early. We pay our debts fair and square. We asked for a walk through before we left but they refused to give us one saying we would need to return at the end of our lease if we wanted one. We thought this was ridiculous and wrote a bad review of them on yelp and google. The owner of Texas renters then called and threatened us with legal action(lies) if we didn't take it down. We took the reviews down because we just wanted to move with no problems. We weren't going to fly back across the country for the walk through, but we cleaned the house well and took pictures, no damage outside of normal wear and tear.

Two months later we get emails saying the wood floors were ruined, but they couldn't tell us how or why or when they were ruined. Not even the cause. They were absolutely fine when we left. Still have no clue what happened. Since they didn't do their due diligence in assuring we had renters insurance, we had none, they tried to come after us for the damaged floor. However we had a paper trail, pictures and videos showing how we left the home. They did keep our deposit.

We felt bad for the property owner. We had developed a relationship with him because he would be the one to come and repair things. He got stuck with fixing whatever happened to those floors. His and our troubles were a direct result of Texas Renters poor management, had they insured their renters had insurance, and granted a walk through these problems would not have occurred. And boy were they smug and and rude about it. People pay them to manage their properties and they don't do a good job at it at all. The property owner voiced his frustrations with them often, he felt like they were just middle men that did nothing but take his money and he got little value out of the service.