Stokes Honda North Reviews

Recently purchased a new Civic. The night I picked it up, Lyndon went over my entire car with me and showed me all the features. Today I couldn't remember how to connect my Android phone to the system. I stopped by stokes and in about 10 seconds it was Lyndon to the rescue. I was connected up and on my wsy. Great job Lyndon, if you stop at stokSt ask to see Lyndon.

PJ is the realest, sold me a great car at the price range I needed. Give that man a raise. He was sweating a lot just to get things done for me so I could take my car home that day. MVP

Breanna Killoy was THE best salesperson I have ever dealt with. She was extremely informative, and very very personable. It was an easy decision after speaking with her. Breanna is definitely an asset to this dealership.

PJ, thanks for the easy purchase at Stokes Honda North! We will definitely come see you again. Thanks!

I've never had such a good experience buying a car.

Thanks Michelle Dial for all of your help!!!

I love this place. I just bought a new car and I love it!! The customer service was great. Tim the sales rep was awesome!! He took great care of me. 2 thumbs up!!

Go see Breanna if you want a customized buying experience!

Firstly, ask for Donte Barr hands down!! He knows his cars and he is patient. Never had a better car buying experience. Secondly, Honda s are simply amazing!!! I love my Pilot. Lastly, get the warranties! Mr. Barr made me realize how important it was.

Having had a bad experience here back in '08, I was hesitant to go here but I wanted to get out of my Toyota corolla and back into an suv. I saw a used one online with low mileage at an affordable price. I had no problems with the salesman Justin..him and my crv r the only positive things I will say about this dealership. Having previously dealt with Stokes Kia and Rick Hendrick Toyota north...I'd have to say Stokes Honda North wasn't as over the top. Amy the finance mgr. was nice enough but coerced me into buying gap ins. I tried to cancel a few days later and she was very rude and curt and made me wait and the paper she gave me to sign didn't even have the dealers name on it or any details on my car/mileage, etc. I knew this paper would get lost. She tried to tell me it would take 3 mos to get my load reduced for $800...the cost of this ins. The contract itself said to contact them if I hadn't heard anything in 3-4 weeks. When I tried to contact her all I got was a full mailbox and I contacted the general mgr. He had a Mandy call me, but she never would return my calls and left no answers in her voicemail to me. I called the Gap company and they had never received the paper to cancel this coverage, but said they would proceed if I faxed them a letter, mileage statement, copy of sales, etc. I had to take an afternoon off work and pay $11 for a place to fax this for me. It seems the dealer was just trying to get some money out of this deal if enough time went by. I didn't even owe that much over the vehicles worth and after research it seems car insurance companies offer gap coverage for as low as $25 over your regular insurance. I feel I was disrespected and inconvenienced, and at this point don't kow if I want to bring my crv here for servicing even though it is so close to my home. The buck doesn't stop with the actual sale, it's a total picture..before and after the sale?

Update 9/18: My issue has been resolved, thank you and I can now fully enjoy my Honda CRV...which is a great suv!

Service tends to be slow and unorganized. made an appointment and not sure it even mattered. Organization definitely needs some improvement.

Alex took the time to listen to me and explain all the features of my new CRV. I will recommend the dealership to my friends and will look there first for my next vehicle. I feel that I got a deal that was fair to both parties.

We returned to Stokes Honda because of Kathleen!! She not only is a true professional and passionate in her business, but she s considerate and caring to her clients. She s our pit bull because she strives to make her clients happy and won t let go until they are. We do recommend Kathleen in a heartbeat!!

Our family went to Stokes looking for our daughters first car, we needed something affordable and reliable and knew Honda would be the best place to achieve that goal. Within a few hours our sales rep had found the perfect fit, a used Pilot. After we gave the car to our daughter one of the service techs at Stokes Honda North was nice enough to spend a few minutes explaining all the features of the car to her, it was her 16th birthday. Since the purchase, I get reminder emails to me keep the car serviced which helps a lot when you have a busy schedule. The car runs great and she loves it. Her softball team mates call her "Honda Pilot." The entire process was fast, easy, and efficient. I will defiantly be back for my next car in the future!

Excellent service department, work was done professionally without undue delay. Service advisor Ms. McClellan was superb in explaining everything to me and keeping me abreast of progress. I was not surprised, my experience with their sales staff was excellent, and now their service staff has proven itself to be superior as well.

Had my oil change today and was pleased with the service. As soon as I drove up I was greeted with kindness everyone was so helpful, I would definitely recommend them!!!

I needed all new tires for a last minute trip. Heather was able to get me in and out. They really go above and beyond for their customers!!

I absolutely love my new Honda Civic! My favorite car ever! Kathleen took the time to learn what was important to me. She is very professional while also making me feel comfortable with her friendly personality. I would recommend Kathleen to everyone who is looking for a pleasant experience when buying their car. I would also like to take the opportunity to give a shout out to the Stokes service department. I am sure everybody there is great, but my experiences with Heather and Andy have been more than exceptional. Great team altogether here at Stokes Honda!!! Five STARS

Francis has always been amazing and in great spirits. He will make buying a vehicle fun!

Had an oil change scheduled at 8:15, 10:00 they tell me they are running behind, it would be another 20-30 before they started on it. I told them not to worry about it I just didn t have time anymore, they went to get it but it was being worked on, so it should be 10-15 min now. 10:25 service report from the multi point inspection, declined I don t have time. Ok we should have it pulled out front and ready for you in there next 5 min. 10:45 I finally get to leave.... 2 hours and 30 min for an oil change with an appointment. Staff was friendly but come on guys.

Didn t even reset the computer, still says I need an oil change... your better than this.

Terrible service after the sale. Buyer beware. I have been try for a month to get my new Honda serviced. When I go there they tell me they already booked for they day. Fine I get that so can I make an appointment?? No sorry you can't. So it's like groundhog day. Can't make an appointment and they to busy to see me. Last car I'll ever purchase from them. Horrible way to treat you after the sale. It's an oil change for God's sake.
Stokes Honda shame on you!!

I purchased my Honda Pilot from Stokes Honda in 2016 and have had all my service done with them. Gary Fuller went the extra mile to help us get a great deal and since that time, all my service experiences have been positive. Jack, Penny and David have provided exceptional service and I feel like they're welcoming a friend when I walk in.

Good morning. I wanted to take the time to share my experience with the Stokes Honda dealership. I was attempting to purchase a vehicle for daughter who recently started college and had the privilege of working with a sales associate by the name of Whitley Jenkins whom I just fell in love with because while I was not able to purchase the vehicle that I wanted because someone else beat me to the punch, thus young lady went above and beyond to help me find the right vehicle for my daughter. The dedication and commitment that she showed me will forever stay in my heart and as a result as long as she's selling cars I will make a point to work specifically with her because she puts her all into it. Its not just a job for her. She loves helping people. Thanks Stokes Honda for having her on board!!!

AJ is dedicated to finding the right car and went over many options and answered all my questions. Super knowledgeable! Great to do business with and also has a good sense of humor.

Mr. Andrew Sinsuat was very helpful in helping me purchase my 2018 Honda Civic. He is very well knowledgeable able about the vehicle, showed me cool features, and was also a Military Veteran who served the Armed Forces. I would recommend him to family, friends, Military, and retired Military Veterans.

We just bought a new Honda Civic from Stokes Honda North . The salesperson, Samuel., was very helpful and took care of us every step of the way. Lyndon was the technical expert who helped us connect our phones and show us all of the new Honda technology that makes this car such a pleasure to drive. Sean the sales manager was very quick to help us get to the price that was very attractive to us and Prince the Financial Manager helped us secure a loan to make paying for this new vehicle very comfortable. Thanks very much for the whole team at Stokes Honda North.

Francis was very friendly and helped me find the car of my dreams. He made it a fun car buying experience!

Joe Stephenson and the rest of the staff at Stokes Honda North were great! Will definitely be back when it's time for my husband and kids to get new cars.

Yesterday morning I had a appointment at Stokes Honda for a warning about an airbag. After an hour or so Heather walked up to explain my cv joints were leaking .Well this a shock.My Accord had over 50000 miles. The mechanic showed me the problem.Heather thankfully let me know this was under warranty and the mechanic would make the necessary repairs. I just won't to let Stokes Honda know if you have a problem or question about your Honda Heather will do her best to help. I can't remember the name of the mechanic who found the problem and made the repair but I won't to thank him.Heather and the mechanic are both consummate professionals in the Service Department. Heather goes out of way to take care of the customer. Heather and the mechanic are an asset to Stokes Honda.Thank you, Raymond Jackson

See Ruth Evans she is a dream to work with! She can help you find the perfect car to suit your needs. Just ask for Ruth

I have been calling the service department trying to set up an appointment for my 2017 Honda Accord. First call they put me on hold then they just hunged up. Second call they passed me to different departments and put me on hold for a long time. They never answered my call. Very disappointing. I dont think i can recommend this company to anyone. Horrible service

Kathleen was our Sales Representative & has gone above & beyond for us. It is our first time buying a brand new vehicle & she has made sure getting it detailed & a few items fixed have been as inconvenient as possible to our family. I will recommend her & Stokes to anyone.

We had a great experience one of the best since we moved to Charleston. They worked with my husband and I . A big shout out to Michelle for seeing this all the way to the finish line. We appreciate all you did for us!!!! Head to stokes Honda and see Michelle . Let her assist you !!!

Alex and yaya were great o helping me find the right car for me

Just bought a 2020 CRV from Tracy at Stokes Honda North and LOVE IT! Tracy was great to work with. She was very patient and even though I bought the car 2 weeks ago she is still patiently answering all my questions about all the bells & whistles this car has. Highly recommend Tracy if you want someone who will listen to what you are looking for and help you find it.

We came to Stokes Honda not looking to buy anything just browsing, came in contact with a salesman named Lonnell Banks. He took his time showing us a few vehicles and got us into a van. He was very personable and did not force us into anything. Ending up purchasing before we left.

Thank you so much Chealsea for today. I loved my experience with buying my car.

Frank Greene is an honest guy, he is a very hard worker. Sell some more cars buddy.

Kathleen has been nothing but helpful and completely amazing. I couldn t thank her enough for her help and clothe customer service experience she gave

First time buying during a pandemic but Garfield was very helpful and efficient! Great communication before we arrived at the dealership with him and Marina..made it easy thanks!

This place is the placer to buy a car!!!! Katheen the best sales person ever!! I would never buy another car from any other place or sales person accepted from Kathleen!!!!

AJ is a good reliable guy I've know for years. He truly wants the best for people. If you need a set of wheels, he can get you rolling.

Everyone at Stokes Honda was very friendly and helpful when I needed to search for my new car. Pj (Jibran) was the one who helped me find my perfect car. There was no pressure he simply asked what I needed and preferred. I tried out a few models and found my perfect Honda Fit! It s exactly what I needed. Thank you Jibran he was amazing!!!

Glad I took a referall to go see Justin Young! Love my new Ridgeline! Thanks to the managers as well!

Richard F is the best salesperson there. Go see him for a new or used Honda!

We asked for Donte because we were referred to him. I was so tired of shopping around and he made my decision easy. He was very informative. He was also very concerned about the needs of our family. Other places were focused so much on money that they couldn t help me choose properly. I am glad we made this choice and we will return. Ask for Donte Barr.

If you're in Charleston, go see Joe Stephens. He'll be happy to help you!

Excellent customer service! They take care of you from the moment you walk in the door.

I definitely recommend Stokes Honda North and also my sales representative
Lonnel Banks. I have lived in the Charleston area for 63 years and always shop Stokes based on years of first hand experience. Professional, friendly, knowledgeable, and hospitable describe the staff. Lonnel was all of the above and more. He made the transaction a pleasant experience. Ric, with financing, was also a pleasure to do business with and went out of his way to help me with the transaction. Yes, I definitely recommend Stokes Honda North! 5 stars all the way!

Very good service. Veronica is very professional and a great salesperson. Excellent experience and I'm thankful for the service I received!

went there to look at a 2001 Toyota Prius with 114K. i have never bought a car before but i am in sales and i knew exactly what i wanted. the car was great but WAY overpriced, nada value 5,700 (approx.) trying to sell it to me for 8600. talked them down to 7700. tried to give me a trade in value on my car of 300. then raised it to 900. (i have an older kia but it has 4 new wheel, all new belts, new battery, working AC, power locks, power windows, cruise control, etc)

i was lucky and got financing from my bank and a low interest rate. the financer guy at Stokes kept trying to get me to go with him. and sales guy treated me like i was a stupid little girl.

it was a terrible experience. i finally said i want the keys to my kia back and im leaving. took them thirty minutes to bring my car "around" front. wtf. had to go in twice and ask were it was. sales manager kept trying to talk to me even after i firmly, but nicely said i am NOT INTERESTED.

i finally left and went to Altman Suzuki on Remount Rd, what a difference! wonderful people there, nice, friendly, non-pushy, respected the fact that i was going with my bank for financing.

bought a nice used car with only 70K and still under warranty for $100 over NADA Value.

moral of the story:

Stokes=bad news and pushy people and over priced cars
Altman Suzuki= great service, friendly, non-pushy, and really good prices.

good luck! :-)

I recently purchased a Honda CRV at Stokes Honda.
I must tell you I have purchased several cars in the past, all of which were most stressful.
However, the day I arrived at Stokes , we were met by Garfield Bowman outside, as we parked the car.
Garfield walked up to us, gave us a warm greeting and asked how he could be of help. He set the tone for a perfectly seamless and easy experience o learn of the new 2020 Honda. With every question he was asked, he answered with extreme knowledge. He respected my knowledge of a Honda CRV, as I had been a current owner. He offered examples to our questions, gave us information we were pleased to receive. We took up a great deal of his time, asking several questions of importance.
Garfield was so very patient and again, did not pressure us at all.
I am most grateful to him for all of his help. I have since been in contact with him as to how to purchase seat covers and for financial payoff information. I have tried for weeks to get in touch with Honda Financial. Impossible to speak to a person. Garfield was aware of policy regarding my question.
I remain thankful and privileged to have met Garfield. He is a wonderful asset to Stokes Honda. I will continue to go to him first for any and all direction and/ or purchases in the future.
Thank you so very much, Garfield!

Best place to buy a car i have ever been to. 5 out of 5 star. For the first time ever I felt like family from the second i walked in the door. Definitely head over to them if your looking for a honda.

We had the best experience with our salesperson Samuel Middleton, he was absolutely fantastic to work with and we would highly recommend him.

I needed a headlight, rear wiper and air filter. All were installed without labor charges and were the same price as the auto parts stores. In and out in 20 minutes with friendly service too. I really appreciate the service department's later hours for these minor maintenance items.

Ask for Justin A! He s patient and not your pushy sales type. He s genuine and wants to make sure you re truly happy with your choice of vehicle.

I'm loving my new 2019 Honda HR-V that I purchased on today, May 3, 2019. Thanks to Mr. Frank Green and Mr. Yomi.

The best dealer in outdoor South Carolina Garfield very helpfully and the best sales men got me in new 2020 Honda Accord all 3 cars deals I have done Garfield is the best very honest straight forward I would recommend to anyone looking for new car thank you I appreciate my new car

Jerome was great and such a great place! I love stokes Honda north

Dude my girl Breanna was da bomb!!! She helped me find my ride and she even let me choose the music on my test drive!!! She was super cool though and very informative and helped me find the ride that was best for me and my needs. Thank you Bre I appreciate all your help and i had fun working with you and ill be back to see you when im in the market for a newer car!!!

Excellent sales people. Very friendly and an easy experience

Michelle Dial is great! She is fun and cares about your needs. She's treats people the way she would want to be treated. She also makes a great person to make late night Walmart trips with or partner for photo booth shenanigans! If you are looking for an amazing dinosaur birthday cake, don't ask her to make it. If you are looking for an ok looking, you can sorta tell it's a dinosaur birthday cake, Michelle is definitely your girl! Big personality and caring heart, that's what you get with her!

Couldn t be happier with my decision to choose Stokes Honda North. This was my first time buying a car and Yaya went above and beyond to make it a great experience!

Andrew was very helpful with getting me information about South Carolinas lemon law. I will recommend any friends or family that are looking for a car to go to stokes Honda

Service was fantastic! They really made sure I was happy and in love with my purchase!!

Andrew Plemmons
The go to guy! Told him what I wanted and that's exactly what I got. Worked out an AWESOME deal for me. Affordable and reliable. Great guy!

Aj of Stokes Honda was awesome!!! He answered all my questions and had me in a car in no time. He handled everything for me all I had to do was sign. He even found me a better insurance company and saved me about 200 a month. Thanks aj you did your thing today!!!

Lyndon was great! He was super knowledgeable about the odyssey I bought. The management team worked with me to beat the quote I had gotten from other dealerships. Would definitely do business here again.

This is the 5th car I've bought and it could not have been easier.

PJ Serrano made it easy and stress free, unlike other times I had to get a car.

If your looking to get a car you cannot go wrong with seeing him, all around nice guy and easy to talk to. He will help you out in anyway possible.

When you go in there ask for Tim! This guy is the man and will take great care of you like you re family! Great experience with him! He doesn t feel like a car salesman! Also, he s a veteran and I support all my vets!

I purchased my 2018 CR-V from Tim this November and could not have been happier with my experience with him and Stokes. Being a first time car buyer I had a lot of questions and Tim was so patient and made sure I got exactly what I was looking for. I highly recommend!

Michelle Grooms was an excellent saleswoman!!! Patient, attentive and pleasant throughout the entire process. Definitely looking forward to telling others looking for a vehicle to go see her!!!

Andrew Plemmons did a great job helping me through my buying process. He was very helpful and listened to me throughout, which created an overall great experience. I would recommend him to anyone! Come to Stokes Honda North and ask for Andrew.

David in service is awesome. Hes courteous and always helpful when someone needs something.

Eric is outstanding and really knows the product. Good value.

I went to Stokes Honda North service department to have a door problem fixed on my 2007 Honda Odyssey. The passenger side sliding door was stuck closed and would not open (due to either a broken latch or broken cable). I and my father-in-law had tried to get into the door ourselves in order to release the latch manually, but with the door closed, getting the interior trim panel off is nearly impossible (so we weren't able to get in and release the latch). We were pulling on the panel so hard in so many places that we thought we were going to break the panel, so I just broke down and took it to the dealer instead (I'd rather they break it than me). I called about three times before I took the van into them (to ask various questions, and finally setup my appointment), and everyone that answered the phone was super helpful, professional, and friendly. I scheduled an appointment for the same day at 4:30pm on a Monday (this was about 12:30pm when I called). When I got there, I was greeted by Nicholas. A lady walked up (Anslee) and she knew all about my appointment and trouble (Oh, you're the customer with the door that's stuck shut?). Nicholas was my case worker and is VERY profressional and friendly. It took them about 45 minutes to get to looking at my van (no worries, they might be the busiest service department I've ever seen). The service tech manager (??) - young guy, good attitude, very profressional, spoke honestly - called me and Nick over to explain what was wrong. Essentially they had also tried to get into the door and reach the same conclusion - without some herculean effort, that panel was not going to come off. I gave them the OK to do their best and try harder (even if it meant breaking the panel). The suspected defective part was not in stock, so they'd have to order it anyway. I said go ahead and do all of that and let me know when it's fixed. They gave me a worst case estimate of $450-$500 if they had to replace the panel, but only about $250 if they could fix it without breaking the panel. Oh, one of their finance officers approached me to ask me a question (he thoght I was the husband of one of their other customers). When he realized I wasn't who he thought I was, he chuckled about it and just had a good attitude in general. Everybody there seemed to be moving with intent (not rushing) but were very polite. We left and it was maybe 6:30pm (a quick visit if you ask me!). They called us back Tuesday before lunch and said they were able to get into the door without breaking the panel, and that only a cable needed to be replaced. The same estimate of $250-ish was given. They called us back Wednesday morning as the door had been fixed (it was now opening again!). Total cost was $260 and change for the part and 2 hours of labor. Wow, $260 for a dealership repair - that's cheap! We went and picked it up that night. Again, I was greeted by Nicholas. He explained everything that was done and reviewed the invoice with me. I also bumped into the tech manager again, and he explained everything they did to fix it (in pretty deep technical detail). All in all, there is literally NOTHING I can ding them for. I'd give them 10 stars if I could. Everybody we interfaced with was helpful, patient, polite and freindly, courteous, and above all else exemplary profressionals (especially Nick!). Service was faster than expected, they didn't BS me, and the price was right. I'll certainly be going back there in the future should I have other problems with my vehicle.

I purchased a new Honda CRV from Stokes Honda. I worked with Francis who was my favorite salesman I have EVER worked with in a car purchase. Everything went so smooth. No haggling or back and forth on pricing, when I arrived Francis had car filled with gas, detailed (even though new), went over everything in the car, set up my Apple car play...Honestly, I can't say enough about my car buying experience with Stokes Honda and with Francis.

Kathleen was fantastic to work with. We had a low budget and no down payment, but she got me into a brand new Honda Fit. I'm so excited about driving it around. I will definitely be recommending Kathleen and Stokes Honda to my friends.

Called and got an appointment very quickly. They had our party wagon jammin in no time at all!

We have the best staff to help you with your new vehicle, used vehicle or service and parts needs.
Thank you
Joe Dettrey
General Manager

Went in with my sister today to get her a new car, the first car salesman we dealt with was not able to get her into a car she wanted for a decent price. Yaya stepped in just before we left and was able to get my sister exactly what she wanted for the price she wanted. Great experience and great customer service and I highly recommend car salesman Yaya!

Thank you Francis Sinsuat for selling me my brand new Honda CR-V

Worst service ever. I would never buy anything from them.

Stokes Honda North is the best place! I won 100$ Visa in one of their giveaways! It s so easy and fun. Like their FB page Stokes Honda North and stay tuned with it!!! Thank you Stokes Honda!!

I had received an ad for additional credit for my trade-in vehicle. Stokes Honda North (SHN) honored that ad and gave me the promised value. They kept their word and my buying experience was low key and low pressure. I would heartily recommend their dealership if you are looking for a fair deal on a new Honda.

Tim was amazing...great experience there and service was awesome...would highly recommend shopping for a car there and have Tim help you get what you need

Ruthie is great with customers and shows an actual care in the way they are treated. She truly deserves a 5 star rating!!!

Kathleen was awesome! She is super knowledgeable and helped me pick a potential future vehicle.

Very disappointed!!!!!!! They are shady and do not keep their word on vehicle prices! The sales manager was very rude and was very pushy! Needless to say we took our business elsewhere!!