Stokes Honda North Reviews

My husband and I went to the jeep dealership and was upset with how much we had to pay for service, gas, insurance and just overall price of the maintenance. So we called up Yaya at Stokes Honda and asked what kind of deal can he get us. We bought a Honda civic from him when we first arrived to SC. He really help us get into our second Honda. Thank you Stokes Honda for employing a outstandingly honest salesman.

What a great group of people along with amazing service.

Stokes Honda tried to rob me blind of a little over $2900.00 recently. They gave me an estimate of work that needed to get done and were going to charge astronomical prices to fix them. Took to an honest mechanic friend of mine who has worked in the business a long time and he said the only thing I really needed was brake pads and maybe a left rear strut by the end of the yr. Honda quoted me total of $2919.07 for a bunch of stuff that wasnt even wrong with my car. BUYER BEWARE.

I'm a single woman who is 60. Shame on you Honda! You've lost my business for good!

Your mechanics outright lied. My mechanic showed me.

I have had the privilege to know Kathleen Fechter for several years. She has been a great friend helping me purchase several vehicles for myself and other family members from Stokes Honda North. Kathleen helps people get the right vehicle at the right price and a fair transaction for Stokes Honda. From the moment she greets the customer to the moment they leave in their purchase Kathleen has one objective, to deliver the car. She stands out from the crowd with her pleasant personality, knowledge of her products and loyalty to Honda, Stokes, her clients and her family. I will continue to purchase vehicles from Kathleen because I trust her to always do the right thing for me and my family. Kathleen is a Super Star on the Stokes Honda North winning team.

Andrew plemmons was extremely professional and helpful. He was personable, knowledgeable, and helped me make the best purchase that best fit the function of my family.

Excellent customer service. Was surprised that it wasn t the hassle I exepected. Justin Young is the man!

The sales team is great. Never any issues. The service department could use some help. Arrived early Saturday morning and was the second car in line, left the car for an oil change and tire rotation. Returned over an hour later and was told my car was 5th in line and was going to be another 2 hours. I decided to leave and return another day after work. Once returned I asked for an oil change and tire rotation, paid for the services and discovered the next day my tires were not rotated. I will say once I informed the service department they were very apologetic and attended to the car right away.

Miss Sharon MCcoy was a very good sales lady! She showed us everything in the car with excitement. Didn't pressure us into buying. She was very sweet. I will recommend her to all my friends and family!

Mrs. Sharon helped me pick out my new 2020 civic. She was fantastic and very professional! Super friendly and made sure we got things done in a timely manner! 10/10 would recommend to anyone!!

Andy was very helpful and professional. Much better service this time.

Review for the service department. My service rep Jack was very kind and helpful but the rest of the experience was much less than satisfactory. Took my car in for a recall work and was told it would take about 2 hours. So at the 2 hour mark I called to get a status report and was told my car was completed and it would take about 10 minutes or so to get it out. So I headed over which took me about 10 minutes. When I got there the car wasn't ready and proceeded to wait an hour after being told to wait a minute. If it wasn't for jack no telling how long I would have been there. Plus when I got my key back the tech had totally destroyed it. I'll try to tape and glue it back together

Excellent customer service from beginning to end! The service department is PHENOMENAL! Thanks Phillip and my service guy for all of your help!

Definitely the best dealership around the area!
Highly recommended. Veronica is an awesome sales person, goes above and beyond for your experience to be the best

I loved Michelle Leigh! She was a great help! This place rocks!

Thanks to Perry Cuda I know what Honda has to offer. I can leave my BMW behind and have so much more! My daughter loves her Pilot. Now to decide what to get...... Thanks Stokes Honda!!

I really enjoyed Mr. Donte Barr. He got me a great deal and I got warranties!!! Thank you very much.

A lot of lies. Very greedy. Dishonest salespeople. Would not recommend.

Michelle Dial is knowledgeable, honest, and works hard to ensure you are satisfied. She goes above and beyond and I cannot recommend her enough.

I recently had a great experience working with Justin A. Very knowledgeable and I could tell he had my best interest at heart. Thanks Justin A!

Bria was fantastic. She is polite, knowledgable and worked for me. My third car from stokes. Wheather this deal goes through or not I would come back

Our Family was in search of a dependable car at a great price and we found just what we needed. Stokes Honda North was a great experience from our Salesman James Goodman to our test drive and what a great job he did for us. He found The right SUV that fit our budget and family size. Can not say enough about our fabulous experience at your dealership . Thank you again for a great Salesman to help us and a terrific ride for our family. Will be telling others of our great deal.

My Stokes Honda experience was great thanks to PJ!! He was very informative and was able to answer all of my questions. He was able to help me find the right car without being to overwhelming. Thank you PJ!!

Andrew Sinsuat was really helpful in my search for a new Honda

Always take good care of me. Service department is always busy but prices are very competitive.

Tracy was a fantastic sales person. She listened to what we wanted and was attentive to our needs without being aggressive. We will be return customers!

I purchased my new Honda Fit Saturday and am thrilled with my new car. The salesman, Maurice Washington, is relatively new to car sales, but he made the process easy and relaxed. Also, Lindsay Peckham made the financing easy to understand and relatively painless. They both stayed late to make sure I drove my new car home that night.

I am so glad I went to Stones Honda to buy my CRV! Kathleen was the most helpful sales person I have ever had. She made things effortless

Parts department was very friendly and helpful. Excellent service.

I absolutely can t express enough how great mr Garfield is he always has a answer for my questions and is highly professional just wow one of the best salesperson I have had the pleasure of meeting I highly recommend him for any of your needs thank mr Garfield for all you do sir much appreciated

Number one place too get service done in Charleston, friendly, fast and hard working staff. Parents own two brand new Honda s and i personally take their Honda s in for service every time they need it done. I would pick any other dealership or shop too go too!!! Thank you stokes Honda for great service please keep up the great work and making it a family friendly environment!

The reality of the situation ....... is that I will never buy a car from this dealership. The salesman was nice enough but the sales manager was a piece of work. I went in to look at a 2018 Honda Pilot EX which they had listed on their website. The MSRP for this vehicle is around $34,305 and they had a special e-price or best price of $31,565. However, when the salesman brought back the deal sheet the sales price of the Pilot was $37,000. I scratched my head head and asked the salesman I thought this was listed for $31,565 . Also, the value of my trade was extremely low. The salesman scurries away and a few minutes later the sales manager comes over. He explains the numbers to me and how they managed to reach a final sale price of $45,000. Before I even asked the sales manager says I could possibly come down off the sales price $500 or $1000 bucks but if I did I d really be doing you a favor . I pulled out my phone and placed it on the table between us and said you are publicly listing this vehicle for $31,565 presenting them their own listing how is it exactly are you doing me any favors ? The question went unanswered and the subject changed immediately in true politician style.
The constant theme through my entire interaction is the reality of the situation . This is the phrase they kept repeating right before they explained the funny math. However, I over heard them say this to other people as well as I sat and waited. It sounds like it is a rehearsed script they use attempt to confuse people before they try to present a horrible deal, but I could be wrong lol. Possibly some sort of subconscious psychological mind trick maybe. Either way, I was getting ripped off, so I bailed. THIS IS WHY PEOPLE HATE BUYING CARS!!!!

Jibran didn't just find me a car I wanted, he made sure to help me every step of the way. When time came for me to sign I was ready and willing. He is laid back and truly let's you make the decision. I will be buying all my vehicles from him from now on. You should too!

David and Dashira were very helpful and patient with a miscommunication from the dealership that I bought my civic from back home. They had stated a complimentary oil change would be allowed below 100k mi or within a year of purchase. They cleared it up and explained how it actually worked rather than the others trying to make a quick commission. Would come back again while in I'm SC.

Kathleen was awesome and made my purchase quick and easy. When I arrived, the store was supper busy but I never felt like they were too busy for me. Kathleen did not hesitate to listen to all of my needs and initially was disappointed when the numbers were not quite what I needed. I was blown away after Steve came back with my counter offer and I immediately accepted. I usually have a lot of haggling but he left me speechless. Then Justin stepped in because the vehicle had to be transferred from the Newberry store. The truck arrived the very next day and I was very pleased with the condition. After taking delivery I noticed the engine oil cap was missing and there was only one key fob. The team worked quickly in resolving these issues. Finally Lindsey worked hard to find me the best possible interest rate and was thorough in explaining all the terms and conditions of the loan and the extended warranty. What a fantastic team. This was my third vehicle purchased at a Stokes dealership. The previous was Stokes Toyota in Bluffton with a 2007 Saturn Outlook purchased in 2011 which I still own and the second at Stokes Honda in Beaufort. Definitely a repeat customer with the Stokes Family of dealerships. Thanks for your professionalism.

Late is better than never. My wife and I bought a new Honda Pilot and a new Civic Type R back in late October 2019. Francis was our salesperson for both vehicles. He is the best!!! He was extremely hospitable and very patient with us. He also went above and beyond to make sure we got everything we needed to purchase our vehicles. He never rushed us into buying and even let me test drive the Type R before signing the final documents! Gary was also there and we wouldn't have the best deal if it wasn't for him. Thank you Francis and Gary!

We took our brand new car in for a flat tire. The service was outstanding and they even got in same day and had the tire and routine service done in less than two hours. Our service adviser, Jack Nathans, walk us and the car through the process, kept us updated and overall did an outstanding job.

Just wanted to come on here and give a shout out to stokes Honda north for being an exceptional car dealership and having the BEST sales consultant out there. Francis Sinsuat not only made me feel comfortable and welcomed, but he was more than helpful and patient with the entire process. I loved the entire experience of purchasing my vehicle from them and I look forward to many more great things with them! Ric (without a K) was my finance guy and he was amazing as well. The team they have there makes doing business easy! Reliable service, reliable vehicles!!!

They can be finished working on your and still have waiting... not considering a person time.

We love stokes Honda North and Kathleen is the Bomb !!!

Great experience getting my car service for recall of airbag device. I received fast, effective service and all my questions were answered. I was satisfied with the service Stokes Honda North provided.

Andrew made our car shopping easy and made us feel like family. He is very knowledgeable and answered all my questions. I will be recommending Andrew to my friends and family.

Very nice place!! The best customer service experience!!

Went in for some tire problems. We got them sorted out very quickly. Ms. Lillie Jenkins came to check and make sure I was alright 3 times, what a nice lady!

The sales staff were very knowledgeable and very friendly. I was able to test drive two cars and by driving them totally changed my perception about the Accord and the clarity. I was very surprised that I enjoyed driving clarity more. They did not pressure me to buy a car and we're genuinely interested in meeting my needs as a customer. I highly recommend Stokes Honda North for anyone considering buying a Honda. Sean, Jerome, and Francis we're very accommodating and helpful during my visit.

I recently bought a Honda Accord from Stokes Honda North! My salesman was Alex Stevens. He was very knowledgeable and professional and made the whole buying process a positive experience. I have since been able to recommend him to family and friends and they also have purchased a car from Alex and have been very satisfied. I have had nothing but a positive experience from Alex and the Stokes Honda Dealership!!! I love my Honda and look forward to a long relationship with Alex and Stokes Honda .

Great staff ! Have bought all my cars from them for the past 20 yrs ! Michelle Dial was an awesome sales person ! Everyone was very friendly!

Got there much earlier than my appointment obviously. My emailed appt time was set at 7:30 but was told by a service tech that the Technicians who works on vehicles with the issues I am having, doesn't come in or start until 8AM. So why give a 7:30 appt time? Needless to say, I was there from a bit after 7AM until 10AM. Stokes is a bit expensive but I like having my vehicle repaired at reputable places that will get it done right. I trust their work. They also offer free sodas, coffee and water. They explain what they are going to do and the cost beforehand. Other than the long wait times recently, they have a good service department.

Donte, You have no idea the impact you made on my life and my children's life. I walked into Honda thinking that I was not walking out of there with a vehicle but you made it happen. I thank you so much for that. From the start you made a great impression. You and I both know that I am not so much a people person but you made me feel like a person. You have excellent customer service skills and you knew exactly all the right things to say and do to make myself and my husband feel like we mattered. You told me "You liked me, that I was a real person" That statement sticks out to me so much. For the first time in a long time I felt like I was a person and that in this big ole' world I had a meaning. Thank you so much! We didn't really get to have a special goodbye but that is okay. I couldn't have wanted any other sales Representative by our side You listened to all of our needs and you did not once try to sell us a car. You let us pick out the car we wanted. You did a excellent job presenting the vehicle that we wanted. I am so proud of this car and I seen the thrill on your face when you showed us every feature of it. I can't express enough how much you, DONTE, ARE THE BEST CAR SALESMAN I have ever encountered. You made car buying the best experience for us. Thank you, Thank you, Thank you. I still don't promote the 19 acres of trees you are going to cut down and all the people you guys are going to draw in. but I will promote you and all that you stand for. YOU DESERVE SO MUCH CREDIT!!!!!! To the rest of Stokes Honda, I thank you all for your kind and heart warming smiles, laughter, and love you give to your customers. You all are great!
PS, to whom this may concern Donte deserves a big fat raise or at least a huge bonus

Just bought a Honda Odyssey from Stokes Honda and love it! Worked with Kathleen and she is FANTASTIC! I wouldn t want to work with anyone but her; she took so much time with us and showed us everything we needed to know about our new vehicle. Five star service all the way! Thank you Kathleen!

Easy to locate and access. It has an excellent selection of vehicles. Lots of new vehicles for each Honda model and high quality used vehicles. Best prices I found. Low pressure from sales staff...I viewed what I wanted and my questions were promptly. Alex S. was thorough, friendly, and patient.

I had an awesome experience here! Very helpful and friendly staff! Chad Hadden was definitely a big help! Highly recommend this dealership!

The Team at Stokes Honda is incredible! They helped my wife and I find the exact car that we were looking for. Tom Dixon was our salesman, he is very knowledgeable and made every step of the car buying process go as smoothly as possible. I highly recommend buying a car from Stokes!

I always use Stokes and been pretty happy. But I am shocked to see service personnel smoking and vaping, no masks, no gloves going in and out of customers cars. I'll need to disinfect my steering wheel to drive out of here.

Michelle Dial at Stokes Honda North is a great person. I have known her for years. She has good values, she is honest, respectful, responsible, and caring.

To whom it may concern: I recently purchased a 2017 Honda Ridgeline from Stokes Honda North. I went to the dealership to look at trucks. It was my good fortune to meet Kathleen. Not only was she a lovely young lady,she was very knowledgeable about all the features that the new Ridgeline had to offer. Kathy made this buying experience one of the easiest ones I have had in my life. Kathy made me feel like I was talking to a friend and not just a salesperson. I ordered extras for the truck, and Kathy made sure that I knew when the parts arrived and set up an appointment to have them installed.Then she took it on herself to inspect the vehicle to make sure everything was done right. I have rarely seen this level of professionalism in any other salesperson. As long as Kathy is on the Salesforce at Stokes Honda North, I will highly recommend the dealership and Kathy in particular. Any future vehicles I purchase will be purchased at Stokes Honda North with Kathy as my salesperson.

Great overall experience. Knowledgeable staff, large selection, & great pricing. Shout out to Alex for making my experience effortless!

I would recommend my friends and family to Stokes Honda North. Justin Young, is very helpful and professional.

As a first time female car buyer, I had an extremely long and painful car buying process with Honda Stokes, specifically but not limited to the financial department. I came in on a Saturday as 5-7 sales people sat outside waiting for a customer and I knew exactly what I wanted. So why did it take 2 hours to look at and test drive what I wanted? I was very specific with what I wanted. Then I was seated in a cubicle for over an hour where my car to be traded in was never discussed with me besides me rating what I thought it was worth, they came back with a number with no negotiations. In the future, I will sell my car or trade it elsewhere before doing business here.
In the financial department, I was in the office for 30 minutes or less and every addition they could slip in was added. Thankfully, I talked to people who are knowledgeable about buying cars and they told me to cancel everything they added to my loan, including the Gap insurance I did not want, the maintenance warranty and whatever else they threw in.

I love my car but Honda Stokes made my experience memorable, in a bad way. They also asked me to give a 5 star review for a pair of windshield wipers.

TL;DR don t go here if you want a good deal or to have honest and transparent communication

Good service and Great people at Stokes Honda North...Excellent service thanks to Lyndon Wright. Great Experience!!!

YaYa (salesman) was very accommodating, helpful, and very professional . A great overall experience at Stoke Honda. You all Rock !!!!

Nice clean dealershio everyone was very nice and generous. Good price for hondas

I come here to get my Honda serviced when needed I always request Christian to work on my delsol he always finds my problems and Stokes are fair In price will always bring my car there as long as Christian works there

Donte sold me my second Honda and it was by far the best sales experience I've ever had. I love my new Honda Insight Touring and Donte really took the time to go over all of the features with me. I recommend if you're buying a Honda ask for Donte for excellent service.

My wife and I took our Jeep Compass to get its oil change today. Then we had to replace a tire, the wait was extremely long. I started thinking to myself and then turned to my wife. I asked her why do we keep putting yourself through this to have a Jeep. The Jeep's insurance, maintenance, labor, gas and parts are all extremely expensive to keep up with. I then called up Yaya from Stokes Honda and told him I need to trade in this car. I asked him "what can you do for me?" he replied "I got you man" just like the civic he was able to put us into a 2019 HRV. My wife and I appreciate Stokes Honda for employing an outstanding individual such as Yaya to assist us through this process.

This morning I was in stokes Honda just looking around. I m not quite ready to upgrade my vehicle so I was just browsing when all the salespeople got called away. Not a big problem, then this gentleman (I suppose a manager) began speaking to his staff in a way that I ve never heard anyone spoken to in a professional setting, calling them lazy upon many other things. I know I wasn t the only person there that heard this as a few other people turned their heads as well. Needless to say I will not be purchasing from here anytime in the future.

Made a deal on a car and was told what the monthly payment would be, ran my own numbers and discovered that they had added an extended warranty to the deal to pad their number adding 50 dollars a month to my payment, I was then told they wouldn't finance the deal without a warranty added in.

I never like buying cars but I have to say Donte made the process painless. Thank you. I will recommend him to everyone I know.

Go see Tim Uecker. He is so honest and easy to work with. He s very knowledgeable about Honda vehicles. I may have found my new sales person.

PJ has a great approach to sales! Laid back and not pushy at all. Very friendly, patient, and knowledgeable. Would defiantly do business with him again.

Andrew Plemmons was great to work with. He knew the cars and helped work with us on the price. I would recommend asking for him when you come in to buy a car.

If your coming to buy a car and Honda Stokes ask for Yaya! He helped put me in a brand new 2018 Honda Accord! Great personality and very friendly. I apperciate the great customer service ! Keep up the good work Yaya!

Bought a car from here and was extremely impressed with how fast they were able to correct an issue i was having. I will be back

Kathleen was great we got a brand new 2019 honda crv. Love it and love ya.

The place was very professional and welcoming to me and my friend. Mr. Daniel was very attentive and interested in my friends situation with car buying and always sought to get an answer to his every question.

I bought a 5.0 from Stokes Honda North. If your looking for someone who genuinely cares about the car you buy, Tracy Trapani is the lady to ask for. Over the course of a month and a half, Tracy kept in touch and always notified me of the price drop. I must say that was really impressive. She wasn't pushy with it, she just really wanted to make sure I was comfortable with the car and the price. I held out until I received the price I was comfortable with. ( She worked some wonders behind the scene!!!) I also want to give a shout out to Prince in the business dept. He was the business manager who helped me and I must say he crunched numbers until I was ok with the price and perks. I highly recommend Tracy and Prince. They were both professional, courteous, and very hospitable. Tracy and Prince didn't have a rude/negative bone in their body :) And I appreciate that, kindness is hard to come by these days.

I was very impressed with the service at Stokes Honda pulled up Morgan open the car door for me walked me inside so I could sit down while she got some information on my car.she told me whatever I need to come to her that the car would take 45 minutes to an hour and yeah I think it was only 45 minutes I comfortably watching TV and having t any kind of beverage you want I had a very pleasant experience at the dealership .I m happy to own my HondaAny one you talked to could not have been nicer.I was very fortunate to have Morgan Ann Clayton as my service advisor. She was great !! Thank you Morgan !

I actually hate the car buying process. However, I recently had the occasion to visit Stokes Honda in North Charleston, SC. Prior to visiting the dealership I have been told to ask for Kathleen Reece. Upon meeting Kathleen my wife and I immediately felt 100% comfortable with talking with her. After questioning us to determine the type of vehicle we were interested in purchasing she went to work showing us the vehicle we wanted. After driving the vehicle (CRV) and learning it's good points of the car we returned to the dealership to discuss the price. We drove a 2018 model but purchased a 2019 simply based on her explanation of differences between the two models. When purchasing a car I can be a royal pain the butt. With Kathleen no statement I made or question I asked went unanswered. She is a gem. Kathleen's knowledge, skills and abilities were obvious when discussing our new car and the purchase process. When we left the dealership we were scheduled to return the next morning to pick up our new CRV. Kathleen called that night to again discuss delivery and confirm that we would be there at 10AM the next morning. She is a true professional who is a pleasure to work with and a total asset to Stokes Honda. I can easily and comfortably recommend Kathleen for your next purchase.

I had a 5 star experience when I took my 2013 Civic to Stokes for scheduled maintenance work. I was greeted quickly and courteously at the service shop vehicle drop bay. I had scheduled an oil change and tire rotation for the visit.The work was done in a timely and efficient manner. Additionally, when I asked a question regarding the vehicle's hands-free cell phone feature, I received a complete answer and personal assistance with the syncing process by a knowledgeable salesman. Overall, as always, the experience was superior. I recommend Stokes.

Had the best car buying experience ever! YaYa Shurafa certainly knows how to take care of his customers! He s genuine, sincere and really takes the time to listen. Stokes Honda got our business because of customer service! We traded a 2015 Audi Q7 for a 2019 Pilot Elite because we needed more space in the third row seats. He worked really hard to make this happen for us. Thank you YaYa for everything you did for us! You truly are an asset to Stokes Honda and I will be sending people your way. You represent what buying a car should be like! #stokeshonda #yayashurafaisthebest #buyacarfromyaya #customerservicealwayswins

My experience was very pleasant. I had service to replace the air bag hardware due to the recall notice. Upon my receipt of the notice, I contacted your dealership because it was there my wife and I purchased our 2006 Elementl My appointment was 7:30 a.m. and where I was expecting a 2 hour visit, I was back on the road at 8:45 a.m. Thank you for the fast changeout of the air bag. By the way, my wife thoroughly enjoys telling the story that she chose the Element and paid for it. I humbly admit Yes and you did good! Excellent vehicle! Love the Honda line of vehicles.

After totaling my vehicle I went to stokes and had the opportunity to work with Breanna. She was able to answer just about every question I had and even when she didn t know the answer 100% she d find out. If you want a fun car buying experience I definitely recommend stopping by and seeing Bre!

I've been coming to Stokes for years to see Heather. She is by far the best Service Manager they've ever had and I HIGHLY recommend her. She's quick, efficient, and will do everything in her power to take care of the customer. I absolutely love her! So long as she stays the manager, I'll definitely keep coming.

Yahia was great sales person would definitely recommend him it was a great experience.

I always go to my Honda dealership for my car repairs and feel appreciated,I know that the service is guaranteed.Making appts, are always easy to make, the service reps keep you informed on the status of the work progress if waiting on your car and how long you should have to wait.

Typical car dealership. Wheeling and dealing. Nothing special

I was in Charleston, SC on business on July 15th when I noticed my passenger rear tire was low on air. I checked it out and noticed something was stuck in my tire. I pulled into the dealership (Stokes Honda on Rivers Ave) early that morning and told the service representative that I was from out of town and needed a patch on the tire. He came back to me after a little while and stated I had a long nail in my tire on the outer tread and that it could not be patched. He was eager to tell me they had a real good price on a tire. I told him no thank you that I would have it looked at back in Columbia at the place I get my car serviced. On July 17th I took my car to my facility in Columbia SC to get my tire fixed and they came to me and told me it had a small tack like nail in the tire and that they patched it......... at no charge for that matter. I find it quite interesting that the Stokes Honda in Charleston SC told me I had a long nail in the tire and that it wasn't able to be patched. They were trying to sell me a tire thinking I would just go ahead and get it fixed at their dealership since I was out of town. This is the second and last time I go to Stokes Honda on Rivers avenue.......I had a previous bad experience about a year ago with this facility. Unbelievable what they tried to do to me!!!!!!!!!