Having had a bad experience here back in '08, I wa...

Having had a bad experience here back in '08, I was hesitant to go here but I wanted to get out of my Toyota corolla and back into an suv. I saw a used one online with low mileage at an affordable price. I had no problems with the salesman Justin..him and my crv r the only positive things I will say about this dealership. Having previously dealt with Stokes Kia and Rick Hendrick Toyota north...I'd have to say Stokes Honda North wasn't as over the top. Amy the finance mgr. was nice enough but coerced me into buying gap ins. I tried to cancel a few days later and she was very rude and curt and made me wait and the paper she gave me to sign didn't even have the dealers name on it or any details on my car/mileage, etc. I knew this paper would get lost. She tried to tell me it would take 3 mos to get my load reduced for $800...the cost of this ins. The contract itself said to contact them if I hadn't heard anything in 3-4 weeks. When I tried to contact her all I got was a full mailbox and I contacted the general mgr. He had a Mandy call me, but she never would return my calls and left no answers in her voicemail to me. I called the Gap company and they had never received the paper to cancel this coverage, but said they would proceed if I faxed them a letter, mileage statement, copy of sales, etc. I had to take an afternoon off work and pay $11 for a place to fax this for me. It seems the dealer was just trying to get some money out of this deal if enough time went by. I didn't even owe that much over the vehicles worth and after research it seems car insurance companies offer gap coverage for as low as $25 over your regular insurance. I feel I was disrespected and inconvenienced, and at this point don't kow if I want to bring my crv here for servicing even though it is so close to my home. The buck doesn't stop with the actual sale, it's a total picture..before and after the sale?

Update 9/18: My issue has been resolved, thank you and I can now fully enjoy my Honda CRV...which is a great suv!