I went to Stokes Honda North service department to...

I went to Stokes Honda North service department to have a door problem fixed on my 2007 Honda Odyssey. The passenger side sliding door was stuck closed and would not open (due to either a broken latch or broken cable). I and my father-in-law had tried to get into the door ourselves in order to release the latch manually, but with the door closed, getting the interior trim panel off is nearly impossible (so we weren't able to get in and release the latch). We were pulling on the panel so hard in so many places that we thought we were going to break the panel, so I just broke down and took it to the dealer instead (I'd rather they break it than me). I called about three times before I took the van into them (to ask various questions, and finally setup my appointment), and everyone that answered the phone was super helpful, professional, and friendly. I scheduled an appointment for the same day at 4:30pm on a Monday (this was about 12:30pm when I called). When I got there, I was greeted by Nicholas. A lady walked up (Anslee) and she knew all about my appointment and trouble (Oh, you're the customer with the door that's stuck shut?). Nicholas was my case worker and is VERY profressional and friendly. It took them about 45 minutes to get to looking at my van (no worries, they might be the busiest service department I've ever seen). The service tech manager (??) - young guy, good attitude, very profressional, spoke honestly - called me and Nick over to explain what was wrong. Essentially they had also tried to get into the door and reach the same conclusion - without some herculean effort, that panel was not going to come off. I gave them the OK to do their best and try harder (even if it meant breaking the panel). The suspected defective part was not in stock, so they'd have to order it anyway. I said go ahead and do all of that and let me know when it's fixed. They gave me a worst case estimate of $450-$500 if they had to replace the panel, but only about $250 if they could fix it without breaking the panel. Oh, one of their finance officers approached me to ask me a question (he thoght I was the husband of one of their other customers). When he realized I wasn't who he thought I was, he chuckled about it and just had a good attitude in general. Everybody there seemed to be moving with intent (not rushing) but were very polite. We left and it was maybe 6:30pm (a quick visit if you ask me!). They called us back Tuesday before lunch and said they were able to get into the door without breaking the panel, and that only a cable needed to be replaced. The same estimate of $250-ish was given. They called us back Wednesday morning as the door had been fixed (it was now opening again!). Total cost was $260 and change for the part and 2 hours of labor. Wow, $260 for a dealership repair - that's cheap! We went and picked it up that night. Again, I was greeted by Nicholas. He explained everything that was done and reviewed the invoice with me. I also bumped into the tech manager again, and he explained everything they did to fix it (in pretty deep technical detail). All in all, there is literally NOTHING I can ding them for. I'd give them 10 stars if I could. Everybody we interfaced with was helpful, patient, polite and freindly, courteous, and above all else exemplary profressionals (especially Nick!). Service was faster than expected, they didn't BS me, and the price was right. I'll certainly be going back there in the future should I have other problems with my vehicle.