Stew Hansen Dodge Ram Chrysler Jeep Reviews

Staff was extremely knowledgeable. Steve Treptow and Oscar Salamanca did an outstanding job making this purches as smooth an seamless as posssible. Highly recommended

Just bought a Ram truck from Stew Hansen. Pricing was competitive, sales team was friendly and helpful, great selection too. Couldn t be happier will definitely be back!

Stew Hansen is a great dealership! I have purchased several vehicles from them and have also had them service those vehicles. Always a good experience!

Had my rebel less than 3 months. Its in tge shop again for the second time . Point being 3 months of payments about 14 days in the shop. They shouldnt sell me somebodys headache.we will see what goes on. Im going to get ahold of thr previous owner to see why they traded a 1 yr old truck so quick .

All around good people. I never felt an ounce of high pressure and the sale was easy. I bought a used 2015 Ram 1500 that the previous owner had removed all of the truck emblems and to replace them would have cost me hundreds but when I asked my salesman what my options were he had them replaced at no cost to me. Everyone I spoke to was friendly and helpful. Highly recommended dealership.

Excellent experience with Rick Belluchi, Drew Taylor and Scott Downard!

No pressure to buy and very helpful. Very busy place so times you are waiting.

Really unimpressed with the service I received. We made an appointment with a salesperson to show us some cars. We arrived early for our appointment, but he was with someone. No big deal, we will wait. When he did finally come over to us he was obviously not engaged with us and kept leaving "I'll be right back". He did this several times through the appointment. I gave him the idea of what we were looking for and the colors I was interested in. He kept pushing the colors I specifically said I was not interested in. Did not seem to actually care about what we were looking for. I had heard good things, but we left and spend our money elsewhere.

My car was experiencing issues in January, when I took it into Stew Hansen Dodge and they claimed to have fixed the issue. I paid $700 in computer updates and for some new sensors. Today (3/5/2020) I went to start my Jeep Renegade and it started to experience the SAME issues as I was seeing in January. I called up Stew Hansen, they made it seem like I didn't give them the all the details about the vehicle when it was in the shop in January. Which is absurd, because I literally showed them a video of what was happening and they only listened to one problem and blocked out the rest of the symptoms. They obviously only listen to what THEY want to hear and don't fully listen to ALL of the car problems the customer is experiencing. This is a huge inconvenience which is occurring on a busy weekend. I wanted to bring it in on Friday at 7am but due to my traveling plans (traveling across state in a faulty vehicle) I have to wait until Monday. I expressed this concern to them over the phone and they never once tried to offer me a rental car (which I believe I should NOT have to pay $40 a day, because my initial car problem was not fixed.). They only talked about their shuttle to get you to and from work. I am a 27 year old women trying to make it on her own and I feel very disrespected and not heard or listened to. I put my trust into them and they stomped on it. They honestly deserve no stars.

Excellent service and Bob McKeenhan was more than willing to help and answer any questions I might've had. If he didn't know the direct answer he found out for me. He showed me how to do everything that was included with the dashboard and 4x4. Excellent employee and service.

Had a great experience buying my new Jeep Grand Cherokee. They always treat me with respect and communicate very well about the whole process. I highly recommend Stew Hansen.

Friendly sales staff eager to help you with your auto purchase

Great to deal with. Everyone got the paperwork ready so I didn't have to spend much time filling it out. Did the trade & went over the controls on the truck. I was on my way in less than 1-hour.

I was great experience and happy bought from stew hansen. Gave me a good discount and affordable price. The finance department is also help to get finance your vehicle.

My husband and I just bought our 2015 Jeep Patriot and just LOVE it!

My sales man did a fantastic job. I have only one complaint and it's not their fault. I think it's horrible that they charge you the customer $395 of at the end of your lease, you decide to lease a vehicle from another company. I think that's illegal and I'm going to seek leagal advise. I like Dodge and may have leased or purchased from them again. After my lease is up, not sure that will happen. You can't force someone to buy or lease from you even if some "lawyer" wrote it into a contract. Anyone out there challenge this yet? Other than that everything was great. That was a spoiler!

We have purchased our last 3 vehicles at Stew Hansens. The service is top notch and Orlando is our go-to salesman! We recommend them to everyone we know who is considering purchasing!

Working the whole process with Steve T was seamless. Finding the right vehicle and getting it to the dealer in these trying times, Steve kept me in the loop the whole way. Great experience.

Very easy buying experience. Didn t pressure me into anything. Would very much recommend buying from this dealership.

If I was able to I'd actually give no stars!!! I used to love the service department at stew hansens, this is no longer the case. I took my truck in to have my brakes looked at as there was something horribly wrong with them. After 8 hours they called me to tell me that basically I was crazy and nothing was wrong. Mind you my truck was still under warranty at this time. I just today took it in to a local tire shop with the same problems, after 45 minutes they called to inform me the rear brakes were completely shot. Leaking wheel cylinders, bad drums, bad shoes. This tells me stew hansens did nothing but drive my truck around there lot, charge me 120 dollars for a "diagnostic fee" and send me on my way. No one even looked at the actual brakes. I will NEVER take my vehicle here again and trust I will be spreading the word.

These guys were also very helpful when the car ended up with a flat tire and then come to find out the tires were so bad on the rental all four tires had to be changed out and Stew Hansen Dodge made it happen in a very short period Of time.

I've purchased more vehicles from Stew's than I care to admit, and I have purchased a few from other local dealerships. But I always go back to Stew's. In their commercials when they say they listen, they really do. And they work so hard to get you into what you want while staying within your budget. Everyone I've encountered at Stew's has treated me like a friend, not just a customer. And, I've actually made some lifelong friends at Stew's. I have no doubt that my most recent purchase with them won't be my last.

Everyone was fantastic to work with! Very informational without pressuring me to buy. I would highly recommend! Mike

Purchased 2016 Chevy Siverado. Orlando, in sales, was awsome to do bussiness with and Drew in financing was also a joy to work with. Would recommend Stew Hansen to anybody looking for a good deal with no nicnans. Thanks again everybody.

Salesman Jason Hachmeister was wonderful. He listened to what we were looking for and was very helpful. We were looking for a used car and ended up buying a new Jeep!

Great service from front to back. Excellent workmanship. Done when promised.

I had collision repairs done to a 2013Town and Country. My van was rear-ended on a cold December day with some $1100 damage to the rear bumper and related areas in front of bumper. A tail light was cracked. I had a couple scratches removed from the right doors which were not related to the accident and I asked to pay for those. Unfortunately when I paid for the scratches, I also paid $241 for the cracked rear light. I notified insurance company for the driver of the car which hit my van and asked for reiimbursement. The ins co. called Stew Hansen and was told by by service provider that it was their opinion that crack in the light was most likely not a result of the rear ending,when I am quite certain it was. In my opinion, Stew Hansen staff spoke un-wisely, particularly when speaking about a five vehicle purchaser who has always praised their service. However. I know several businesses who will appreciate selling a vehicle every couple years.

They have quite a bit to choose from on the used car side. They are friendly and welcoming, helpful as well, and try to make you leave satisfied. There is limited customer parking, which isn t very convenient, the place is very nice inside. They do their best to try and get you a decent interest rate. Sometimes it s hard to reach staff on the phone, that you are working with. I do recommend this dealership.

I was frustrated initially when I was sent on after my car had been serviced already and my engine light was still on. I had to bring it back and it was a Friday, so I thought I wasn't going to have a vehicle. Doug was amazing to work with. He ensured that I had a loaner car until the issue was fixed free of charge. He worked with his team to also make sure that they did a detailed inspection the 2nd time around and the quote at the end was a lot less than expected and my vehicle runs great now without the jolting in the transmission. Doug was professional and had great customer service the entire time. I never got to actually meet him in person, but Thanks Doug!!

I got decent value for my trade, treated with respect. They have a great selection of vehicles with knowledgeable and courteous staff. Would definitely buy from here again.

What a great group of people! James Reynolds, Jim Hansen, Drew Taylor, and the rest of the crew at Stews did a great job helping my wife and I with the purchase of our new Rubicon! Thanks guys!

AVOID!! Terrible service and the absolute worst finance area. Purchased a used car cash and all they wanted to do is push up-charge items like theft insurance and other totally worthless items. Had to get forceful before they would just honor the price we agreed on so I could write the check. Now, after a month, I'm still waiting for the title, registration and plates. Found out the finance area sat on the information for 20 days before sending to the county for processing. In the meantime, my temporary registration is expiring, so it will no longer be legal to drive the car. I talked to Matthew in finance - very rude and defensive saying they are just too big to worry about processing in a timely manner. REALLY?? He kept asking personal questions about my business and travel schedule when I asked if they could extend the registration. Refused to help. I'm over 50 and have bought many vehicles from many dealers. Stew Hansen Dodge is easily at the bottom of my list.

Disappointed. I bought a car from this dealership this week. I really liked the car. The salesman wasn't pushy or aggressive which was nice. I was a little frustrated with the price of the car. I thought it was overpriced even after we talked them down several hundred dollars. They carry way too much overhead. Anyways, I brought the vehicle home and the next day I found that the rear view mirror buttons that are meant for controlling the garage door and compass were broken. The mirror wouldn't turn on at all. I drove the vehicle to work that day and saw the check engine light turn on. We gave it to the service center to look at and they had to order parts for it and will be taking the vehicle next week to fix it. As of now I have had the vehicle for a week and only driven it 3 times. I'm dissapointed that the car wasn't looked at better. Advice to those shopping at this dealership, choose your vehicle wisely. I guess you can't trust the dealership to provide a reliable car that has been looked over for mechanical errors. Thanks

Great place, to get you autobody need taken care of.

Exceptional customer service. The whole process was made much easier with the very competent and professional service providers. They knew their job, did it well and answered any questions I had. The sales personnel worked with me to find a car I could afford and explained finance options clearly. The serendipitous story is that I arrived at the dealership by mistake and asked directions. I believe it was not a coincidence but what I like to call a God-incidence. Several days later I had a new car at a price I could afford,

With my lease with another dealer coming to an end, 8 months pregnant, and husband just getting home from military training it was SO refreshing to walk into stew Hanson and be taken care of. My husband and I cannot express how amazing the staff was, they got everything together, worked hard to help us get the numbers we were needing, and just overall made the experience fast, easy, and pain free. We have had bad experiences at different dealerships before but hands down Stew Hanson blew it out of the water! (In a good way) I could go on and on about or experience but I ll let the stars do the talking. will definitely be back when our next vehicle is due!

Very good people, environment friendly! If you have any questions ask for Todd Giblin or TJ very knowledgeable people and helpful, difficult to find those perks at most dealerships now days.

Monte Carlson is hands down one of your best sales people, goes way above and deyond to make the car buying journey the best experience. thats why we came back , he took our jeep for our oil change and i called him to see if we could make a deal, he had all of the prices on paper when we arrived just had to pick a color, very satisfied. thank you

Absolute great experience doing business here. Everything was done over the phone so when I arrived at the dealership it was quick and painless and they kept their word to everything. They actually make buying a vehicle fun again!

Bought a brand new Dodge Grand Caravan here. Oscar was very nice & efficient when helping us to find what we wanted. Would definitely go back &buy from them again in the future.

Steve treptow was great he understood what we were looking for and was able to help us get the right deal strongly recommended him as your next sales men

I have been working with Stew Hanson Dodge on my 2006 Ram 2500 since my wife and I moved to Iowa and the service has very good. We decided to trade our 2006 Ram in for a new 2014 model and our experience could not of been better. Our sales person was Edgar Ortiz and he fit our personality perfect. We had a lot of fun looking at different vehicles outside and online with Edgar and he listened to what we were looking for. We are very happy owners of a 2014 Ram 1500 with all the options we were looking for, Thank you Edgar

The guys in parts don't know anything. Service lies to you. If you run into a guy named Izzy you will be lied to unless you stand there and make him do what he says. Now I have to find someone that can fix my 2017 ram. Go anywhere but Stew Hanson's. They say they hear you. What a joke.

I had a great experience at Stew s! Rob H. was fantastic and the perfect salesmen for me, super laid-back, relatable and not pushy in the slightest. He listened to what I wanted and got me in the perfect vehicle. They worked with me and made me feel like they really wanted my business and that was something other dealerships lacked. Also, thanks to Jeff in the finance department for getting me a great rate. At first it wasn t a rate I was comfortable with and they waited until they could check with more banks as opposed to forcing a high rate on me.
I will be a return customer for sure and will refer everyone I can to Stew s!
Thanks again Rob...you re the best!

They are all very friendly and professional, and Monte Carlson is so great to do business with. I have now bought 3 vehicles from him.

Everyone treated us very well. They ordered us exactly what we wanted and it went flawlessly from start to finish.

We just bought our 3rd vehicle from Stew Hansen. We called, filed out the application online and got a text when it was time to come test drive and sign.
In all likelihood we'll buy our 4th car from Stew Hansen's as well.

I will change this review once the work is done. The temputure of my part dropOff was mixed. I think they have a chance to shine.

Wonderful peoples me to deal with! Great experience!

A little confusing on where the used cars were and you can't drive through to look at vehicles

Very professional. Excellent repair service as they repaired my car back as good as new. They kept me informed along the way. Outstanding customer service as they worked with me when picking up my car. I couldn t make it to their shop on July 3 when it was completed, so they made the vehicle available to me on July 4th. Extremely happy with both the repair services and customer service.

The employees are exciting to talk to, very friendly, very helpful and patient overall 5 star rating and the employee I worked with his name is Orlando, very funny, nice, easy going and does his best to find you what you want to meet your needs. Highly recommend.

Great experience as usual. They always make it happen!

Its ok..But workers like to visit eachother instead of helping customers

Bought a Ram 2500 from Javan at Stew Hansen in Des Moines which is over 450 miles away because it was just what I was looking for. Javan and the rest of the people made it all quick and easy. Felt comfortable the whole time.

Great experience buying my Jeep Cherokee! Eric was fantastic to work with. He and Mark took the time to search and find the perfect vehicle for me. I can honestly say this was the best car buying experience I have ever had! Thank you so much.

Really enjoyed our salesman! He was knowledgeable and really nice to talk to!
Josh was very interested in what we wanted in a car. He looked for what we wanted and did not try to up sale or get us into some other vehicle.

Had a pretty bad experience and will not be using this dealer anymore. Dewey Ford owned by the same company has much better service and truly value their customers.

Long story short if the service guy tells you your car needs something you better get a second opinion.

Excellent sales service and easy finance experience! James and Drew get an A+. The receptionist was just the nicest ever!

Horrible techs they love to make fun of other people s cars that were bought at the dealership will never buy a car from them again!

Oscar Salamanca made my car buying experience stress free and easy!

I had the pleasure of working with Matthew Hansman and Josh Wilson. They were an amazing team and offered an equally amazing experience with getting me in the car I wanted! They patiently answered all my questions about the new Wrangler I was getting. Definitely seek them out when you come in to buy your next vehicle!

wife loves the new Santa Fe sport. Everyone at Stew Hansen Hyundai went above and beyond to make it a great buying experience. Thanks for everything!

Wonderful young men who helped me. Can't say enough good about them.

Great experience. El Haji helped me and answered all my questions. Very fast and smooth process.

Very poor experience and dealt with some rude people. I went out looking for a Jeep but because of the poor experience I had encountered I went to Karl Chevrolet and found a 2020 Equinox that had everything I wanted and worked with some awesome people.

This is the 9th Jeep I have purchased from Stew Hansens! I work with Bob McKeehan in sales, and Drew in finance. They are the absolute best, and most knowledgeable!
The best dealership for all the models they sell, new and used!

Great service. Friendly and fast. Love the veterans discounts and lunch on Saturday

Great customer service and easy to work with. El Hadji made us feel so comfortable and worked with us on the sale. So happy with our new Jeep!

I have bought 2 vehicles from Stew's and had wonderful experiences. Unfortunately Rhonda is no longer with Stew's, I have trouble finding anything good. The last 2 times I've been there, we had issues. My Jeep got egged and the snake in collision named Geno fixed the wrong side of the car and tried to blame it on me and my insurance company. My insurance company ended up paying Stew's and then another body shop to fix what Stew's couldn't. Then last week I was in there looking for a car. The lady at the front counter paged a sales person for me and we waited. After 20 minutes I asked her again and she sent another page. 5 minutes later I told her never mind and just walked out. Congrats on losing out on the $60,000 Grand Cherokee sale.

Jake in the service department call me a liar what I told him my car was repaired there this year. When you found the paperwork for the repair he did not even bother to call back and apologize.

A total pleasure to work with this dealership! Friendly and professional staff doing their jobs to the fullest. Good selection of inventory also.

Would not shop for a new or used vehicle anywhere else in the DM metro. Great service..great vehicles...great people

Couldn't be happier with the attention Rick B have my wife and I today. He is truly the best salesman I could have asked for. Thanks for the wonderful service by all the staff.

The first half of the vehicle appointment was solid for me.

Best buying experience I've ever had. I'd highly recommend them.

I brought my truck in for an airbag recall service and a new pair of tires. Tyler, the advisor who helped me was very helpful and did his job well, however when I picked up my vehicle it was pulling side to side and I had to take it back immediately. They tested it and verified my concerns saying that it was not safe to drive and wanted to charge me $1800 for repair. Why was this not noted on the first test drive when they sent me off with an unsafe vehicle, and how am I to be responsible for repair, when it was handling just fine before? I talked to the service manager, Mike, I believe. He, of course, accepted no responsibility and told me "it's a good thing you didn't crash" and eventually hung up while I was mid sentence. I am baffled by the service and unprofessional treatment I received. I tried to reach the general manager, Jerry Bill, three times to hopefully figure this out, because I consider reviews like this to be a last resort, but at this point I feel like I am out of options. I cannot recommend this place in the slightest, due to my experience.

UPDATE: Took it to another mechanic and he inspected. The problems they listed were not actually problems and he fixed the work that was not done properly. After confronting Stew Hansen about it, they admitted that they didn't actually look at what they quoted me for. I am not made of money, so spending $1800 on a guess is not something I am willing to do. Especially when the issue is the work they had done initially. I take my vehicle to places like this because they are professionals and it is important work to keep everyone safe on the road. Based on this experience I cannot say they are professionals and they also endanger customers in an attempt to make a quick buck. They offered no resolution or apology and instead are trying to sweep this under the rug. I wholeheartedly recommend staying away from this place at all costs.

Fast, efficient, friendly, and very easy to work with.

Can't recommend getting your car serviced here. I did not buy my car from them but decided to go through them for service. Took my car in within days of purchasing at a different dealership for a check and the 30k service check and an oil change. First time there and no advisor came and talked to me.. the front desk yelled my name and went out to my car and had a sheet lying on my seat saying it was fine. I decided not to go back but Angel called me after I rated them like a 3 out of 5 on some emailed survey and I decided to give them another shot. The next couple times I went in the service improved greatly.

Went in for my 2nd oil change today and they recommended all sorts of things that are just not necessary. Maybe because I'm a woman and not a man I don't need to know why my brakes need to be flushed at 40k miles or why I need my tires aligned.. no explanation of anything just an estimate of $400 that they hoped I wouldn't question. And then they told me I needed the 30k service.. when I'm now at 40k. Thanks guys... that's what my first appt was scheduled for. What really gets me is they told me a filter I had literally changed weeks earlier myself was dirty and needed to be replaced.. they didn't check.

Follow the manufacturer maintenance schedule/print that and took it to a shop you can trust but avoid this service dept at all costs.

I have purchased several cars from here but after my last 2 experiences I'll never be back. There are many other dealerships in Iowa. Go to one of them.

Bought a turbo and the box was so cheap that it blew apart on the way home. Then I tried to return the old turbo to get my core fee of 500 which they already charged me and they said they can't because it's not in the box that the new one was in. What a bunch of crooks.

Two weeks in and my car is still sitting at this car lot waiting for my warranty to be honored. I have been told to call the warranty company by the car lot and the warranty company has told me to call the car lot. I now have TWO WEEKS worth of rental payments because this place could not get my car in and fixed in a timely manner. This should NOT be my responsibility. I have gotten the run around by both the car lot and the warranty company. I have called non stop to try to get this sorted out. I am now out a large chunk of money because of this.

I purchased from Stew Hansen over the phone from nearly 700 miles away. Not only was the salesman able to provide all of the information that I needed, but he was willing and able to help me beyond the needs I had. The experience was very hassle free and all promises were met upon arrival at the dealership. Garrett (salesman) guaranteed the pricing and mileage on the vehicle and he delivered. The vehicle was fueled, clean and ready to go when I arrived.