Fater S.p.A. Review

There are already 2 deliveries that this new company has made to my aunt who unfortunately has had an important disease for years that does not make her independent.
Both deliveries have been received by me who takes their place and I must say that I found myself very well because I am notified a few days before and on the established day the diapers are brought to the door which is located on the 4th floor of a building. I think it is right to underline the proper functioning of this health service.

Super reliable service. Young and always available staff. Deliveries are always on time and operators are very ready to meet users' needs.

Home deliveries always take place before the due date! Excellent service

In Rome the service is really efficient! My grandmother is super satisfied !!

Impeccable service that boosts the reputation of Italian healthcare

I live in the province of La Spezia and one of my relatives punctually receives the supply granted by the ASL 5. The products have always been valid and although over the years there have been changes, the quality has remained the same. I thank you for the work you do.

A company that puts human relationships first.
A model company for many

I found the Lines Maternity pant to be comfortable, easy to wear (having had a cesarean, not something to be underestimated) and very absorbent.
I felt very protected and could move easily.
The highly recommend it, especially to moms who have to face such action.

For years I assisted a gentleman who used Fater products thanks to the Pescara Local Health Authority.
The products were of quality and deliveries were always on time.
Excellent service

A great service. I am from Milan and after kindly contacting me in advance Mr. Fakar also helped me to put away the numerous cartons inside the Box.

I'm from Varese and I received Fater products in early October. During the first delivery there was an error, but the next day the carrier immediately returned with a second supplementary delivery. I don't expect it so quickly. Thank you

I have had more than one experience with this company and I have always been satisfied because every time I have to receive the diapers I call the toll-free number and together with the young lady who answers I can fix the delivery appointment based on my commitments.

Quick and effective service!
In particular, my compliments go to operator number 14 as a very professional person.

Quarterly delivery always arrives 1 or 2 days in advance of the due date. This is very useful to me because otherwise I would risk having to buy the products for my grandfather. Thank you

Since Fater took over the diapers service, there have been great improvements

I wish I could remove even that one star, bad experience: I have been using Lines products for at least 40 years.
Today, I, 100% disabled, have purchased on line directly from Lines Specialist, as many as 18 packs of Lines Specialist Mini Plus, which cannot be found in many stores. Get paid in advance, of course.
I only got 2 packages of what I ordered and 16 packages of a different and useless product for my needs.
I have written several emails to customer service, with no sign of taking charge of the problem. To see if anyone was reading I continued to write even very offensive emails, but nothing, like talking on the wall! I phoned the number that provides the site, a record answers - needless to say - inviting me to leave my phone number, I did it but nobody showed up.
It sucks, the money is pocketed and disappeared, like the worst offenders and to think that I had turned directly to the official site because it gave me more confidence !!!!

The toll-free number is a useful tool.
I believe that if you could do everything over the phone and send the documentation via email without going to the district it would be a very effective solution.

Unfortunately since the beginning of the year the diapers that I use for my son are not like the old ones I used before, practically the new diapers have little absorbency and are also smaller than the previous ones, I understand that you want to save money but not in this product which unfortunately are indispensable x unfortunate people who cannot be self-sufficient to go to the bathroom, however I will inform the local health authority of this problem.

I always use the Lines products and I am very satisfied with the quality of the latter. Top performance!

Appointment made at the toll-free number 800 753 660 at the end of June. Agreed delivery for Wednesday 11 July. Not provided delivery time. Waiting all day at home but no delivery. Whole day of vacation gone up in More

Punctual deliveries thanks to Mr. Ovidiu who preallered us also via telephone

Excellent company, in the Varese area, the home delivery service is always on time. The products are very good and of quality and there is an exceptional assistance service that answers every request of us users.

Great service. Always timely delivery and always very kind staff.

Satisfied with both the service offered and the products. I was notified of the delivery by a kind call center operator. MAYBE ALL THE SERVICES TO WHICH WE HAVE FUNCTIONING IN THIS WAY! You surprised me! The driver also even agreed to place the cartons inside my garage because I was alone and could not.

Company in step with the times that makes deliveries via smartphone

A friend recommended Fater products when I started studying in Italy 3 years ago. I've been very happy with their line of products in fabric and home care - great quality which also fits in a student's budget.

Ideal workplace, industry leader,
excellent products, you work in a team involving everyone

Finally a decent call center for home service in Lombardy

I tried different brands for my baby but since I bought Pampers I haven't changed anymore: sensitive diapers and wipes have a higher quality than all other products

Excellent service; competent staff both in call and on delivery.
punctual and professional, so with Amazon, delivery times are usually a lottery and elderly parents suffer.
: -)

indecent. embarassing. the toll-free number never works. I hope in the closing of these clowns

The company is a leader in the production and distribution of absorbent products, both for adults and for children. It helps both individually and other companies to grow and expand.

missed appointments and the toll-free number DOES NOT work

Mi faccio portavoce del disagio di alcuni miei clienti che aspettano da oltre 16 giorni le consegne dei loro pannolini e dopo aver sollecitato almeno per due volte la loro consegna, si sono sentiti dire che complice le ferie, il ferragosto di mezzo e la carenza degli autisti, devono essere comprensivi per non aver ancora ricevuto i loro presidi per l'incontinenza. Peccato che l'incontinenza di questi clienti non va certo in ferie, mi sono chiesta, come mai una tale disorganizzazione a distanza di anni dall'apertura del servizio fater persiste ancora oggi, considerando il fatto che i pannoloni si possono ordinare solo pochi giorni prima della scadenza, per cui lasciano sprovvisti tali utenti e la consegna avviene oltre due settimane dopo e oltre. Qualcuno mi ha anche detto che pensera' seriamente di addebitare alla fater il costo di tutti i pannoloni che si e' dovuto comprare nell'attesa... Mi auguro che possiate prendere provvedimenti seri, anche perche' non tutti i vostri clienti hanno disponibilita' economiche che permettano di supportare tali enormi attese. cordiali saluti Farmacia Belforte

For several months I have to do with the company because unfortunately Fater family arose the need to periodically receive a supply of absorbent material. Obviously we never wanted to have this need, in any case, however, I must admit that inside this company from the beginning has shown humanity in dealing with people who have the disease. I was confronted personally by telephone with the service reps and couriers, and all have shown me a certain level of sensitivity that surprised me. He was surprised especially because having worked for many years in different companies in contexts very different from them, I always suffered the cynicism that lies within corporate contexts solely aimed at achieving operating profits. Not rispecchiandomi in this logic, I'm leaving you today positively surprised by those companies, dust off certain values

Quick and effective service!
Punctual deliveries and personnel always available and competent

I found myself very well with the products of the pampers progress line for my son!

Since 2015, my grandmother has acquired the right to receive the supply every 3 months. Deliveries have always been regular and the call center service always efficient. I have been talking for years now with the toll-free number that informs me about when deliveries will take place and also reminds me when the prescription is about to expire. Lately the packaging has changed but the products are always the same and in all these years they have always done their duty!

5 stars deserved for the care and delicacy of the toll-free number. Even the courier who went home was very kind and reserved.

Splendida azienda!! Possiede un polo sportivo invidiabile gestito da personale capace e competente

The delivery service is shameful. On December 18, the courier reports that he passed by without finding anyone at home.
There were 2 people in the house.
After innumerable reminder calls, they inform us that they will be past January 17th today.
After 1 month !!!!!!
Today no one has passed !!!!!!!!!!!!
The disabled lady has been unescorted for a month.

On Monday I will file a complaint.

I read the reviews ... instead I like Fater products!
From Lines for me to Pampers for my son ... I've never had problems and I've always had a great time!

Impeccable service. Punctual and personal deliveries always available.

I am a big consumer of ACE products. Until recently I used only bleach but lately I've discovered other products like detergent and degreaser. I have recently learned that Fater produces these products, which for me are the best for the hygiene and protection of my home

We are waiting for the delivery you say you have made us from January 15th! But we haven't received anything! Are we joking?

Delivery receipt on time and precisely. Fortunately, the delivery note also contains the expiry date of the prescription. They were right to do it because thanks to this info I was able to renew the prescription in advance otherwise I would have waited in vain for the next delivery. This operation was explained to me by the girl on the switchboard. Overall it can be said that this multi-service (delivery-assistance-information) works very well and is not set up as those services that are impossible to understand and that are within everyone's reach only theoretically

Since receiving the Fater products from Mr. Massimiliano, I am very happy.

Perfect delivery. Thanks also for the telephone assistance. The notice took place a few days before delivery, and half an hour before the driver passage.
An efficient service in Lombardy since this new company took over

I made the request in ASL and after only 3 days I had a 3 month supply at home. Extremely fast

excellent company,
punctual and precise!

As Mum of two children I know Fater for Pampers diapers, I have never had a problem a good combination of quality and price. A tip for mothers after childbirth use Lines specialist maternity you will be fine.

if you bring diapers it would be a nice thing since they pay you for this aspect since 15 days diapers arrival I hope in many complaints x lack of service x Gilli Dina

Pampers products have accompanied my children since the cradle in which they were laid just born. The diapers with side rips for my youngest child, those with panties for the older girl to get used to being autonomous, wet wipes to keep them always clean and sleepers always ready when needed. Pampers products are the best ever

delivery times not respected. awkward call center. why don't you disappear?

Very positive experience! The delivery note is not only a reminder of the delivered goods, but also a summary of the main service information: toll-free number, validity of the authorization for the next delivery date, delivery frequency, etc. ...

Leading company in Italy, both nationally and internationally, pride of our region.

Hi, I was on the site to shop online and I take this opportunity to thank the driver Costantino from Rome who has always been supplying my poor mother for over 2 years, always advising me and going up to the floor even with the broken elevator. This time I was on vacation in Maremma and I received them even if I don't know if it's thanks to her again this time! anyway thanks!

Bad first approach with this company. The delivery was scheduled for Thursday, November 21st, I waited all day without moving, the courier reported that I was absent. I called today to learn something, delivery is scheduled for tomorrow 27/11 and no one warned me

Always punctual and precise deliveries with a prompt and efficient customer care. I thank the call center operators for the info they provide.

The company is a leader in the production and distribution of absorbent products, both for adults and for children. It helps both individually and other companies to grow and expand.

Training course for beginning activities in Lombardy. I found great availability and hospitality as well as a very structured management system. Great impression

Deliveries are made on time and the products are of excellent quality

The home care service is very good! Products also have the right performance.

A few days ago, Fater is a supplier of ASL 7 lakes in Lombardy. We received the first delivery from this supplier up to 3 days before the due date. The products are valid and the call center was very precise in advising us of the delivery, it also warned us about the time the carrier would arrive.
Congratulations!

A large company from Pescara that during the covid emergency period also ventured into the production of masks. Deliveries are always accurate.

deliveries do not take place on the days established for the need of the person who uses it come only calls recorded without talking to any operator and say to confirm their delivery date that does not allow us to receive because they are not the days established and confirmed at the time of the signing of the request to the ASL. LINIDOR diapers are of poor quality, do not absorb dust, crush and cause allergies. After so many years of having to supply the diapers ever like now we found ourselves so bad

I didn't know that this company also produced pampers and lines. I thought they only made the incontinence products that a relative of mine regularly receives thanks to the Abruzzo Local Health Authority. Excellent products.

The ASL recognizes my grandmother every 3 months a supply of 270 rectangular on prescription that must be renewed each year and that certifies that urinary incontinence irreversible. For years we have been sent the Linidor rectangular with which we have always found good. For several months we have been receiving rectangular lines with which my grandmother is even better. I wanted to emphasize this because when you decide to change a product which is fine sometimes you end up mischief and yet in this case was made a quantum leap towards excellence

I would like to thank Alessandro that despite the deluge on Tuesday here in Milan he regularly delivered the products of this new supplier.

On 6 August we received delivery of aids (diapers and sleepers). This is the second delivery. Both deliveries took place a few days in advance and I perceive this as a sign of readiness for the patient who is in need. Nowadays it doesn't happen every day to take advantage of a functioning health service for which I believe this service is noteworthy.

Excellent staff, always precise and attentive to customer needs.

The telephone service is made efficient by the operators who in addition to being prepared on the info to be provided respond quickly and therefore the wait on the phone is practically non-existent.

Salve. Abbiamo ricevuto le vostre mascherine consegnate a mia figlia a scuola. E sono davvero pietose!! E vi consiglio di continuare a produrre le assorbenti e i pampers che vi vengono meglio!!! Cordiali saluti.

I was able to touch the customer service for deliveries of incontinence products. I must say that I was amazed at the efficiency of the service offered.