As a long-time customer of BMC, I can attest to their commitment to the building industry. BMC, while offering just about every product out there, does more for home builders than any other supplier out there.
Unless you don't cate about time at all avoid thos place, slowest service.
Wow I have never seen such poor quality workmanship in my life the custom French doors I purchased dimensions were all(as in almost every spec) off hardware didn't line up properly we had to basically waste time on site trying to fab the door to the correct measurements that was on paper would definitely not be going back to bmc and would highly recommend anyone to use this place as a dead last resort.
The customer service has improved dramatically , the wait wouldn't be so long if there customers had a little more knowledge on what they are buying.
The Internet page is very nice to me, you don't try to look for a moldings and it takes you out the same part over and over again.
It s like 8 out of ten times they take 45min or longer just to load you up. This place is me last resort
I hate it. In one week on 2 different occasions they gave me the wrong rails for some doors and then today I come order one piece of baseboard and it literally took them one hour and a half I had to complain to 3 different people l. I seen lumber yards with 3 workers doing a way better job. Dissapointed
Extremely awful service from the guys that bring the product out to your car. They have zero customer service and expect for you to serve them. Will not come back ever. The quality is very bad, baseboards are made up of small pieces and damage very easily
We ordered a steel door about 4 to 5 weeks ago and went to pick it up today. They gave us a document with a phone to call. We called that number and gave them our information about our order. They brought an order that didn't belong to us. The clerk went back inside and we waited for over an hour, until we decided to call the number again and asked them what happened to our order. They said, oh here it is and they brought it out in 10 minutes but we had to wait for over an hour to get one door from you. I think that your people are not paying attention and it's like they don't care about the customer.
It seems like your company is so big and your people don't care about their jobs. In a time where thousands of people are losing their job, you would think that your team would be more concerned about their jobs. No consequences!
Great customer service this morning from phone sales associate Adriana S. My contractor needed several items to complete my job. I called and talked to Adriana who was efficent, helpful and super friendly. Large order was ready for pick up in less than an hour. Very happy with my experience.
Placed an order for two doors via phone Twice and they never processed the orders. I went in person and ordered, they act like they wish you weren't there bothering them. No follow up from them when doors were ready. Now I'm told it will take over an hour of waiting to pick up two doors that are supposedly ready.
Zero customer service the two ladies that i spoke with apparently hate the mornings as well their jobs and it clearly shows. I spoke to the woman about possibly putting a vending machine to serve their clients and she refused, i guess When you have a Spanish surname they want to shut you down without any reason. When asked for a reason she hung up on me. Great way to treat people that work in your building.
Am a customer since 2005.
1.Slow Service.
2.Bad deliver Time.
3.Disrespectful actitud.
4.You pay for something and they said uppps we running out from this material.........
Honestly is more easy to see the Texans getting the Superbowl championship to see this company delivering decent Service......
Andres Silva.
They had what I needed but it took ages to actually get it brought out. Seems to be a very inefficient process. 1 hour wait for 3 8ft door casings. Good price on the materials but expensive to wait this long.
biggest liar you ever want to deal with also they wanted to rip me off
for 750 bucks very rude people
Bad Service, the place seems like its running by a bunch idiot's. I ordered some doors and was promised to have the casing installed but never did. One of the doors was damaged and it took three tries and 2 weeks to get it replaced.
My daughters' contractor recommended Bison Doors. We were skeptical after reading several reviews. However, we had prompt, excellent, professional customer service. The show room had exactly what I was looking for even though they are special order. We purchased six interior doors. I don't know how pick up goes, I am just happy I found my eight foot doors.,
You can find a lot of materials for you business, excellent prices and great service
Security guard is very aggressive. He wanted me to park my trailer in a designated spot, which was fine. But when I attempted to turn around with my trailer he aggressively drove the golf cart in front of my truck blocking my way. I had to gesture twice that I'm making a turn.
He needs to be watched before he ends up shooting someone for parking their vehicles with a trailer.
September 4th around 10:55
Waste of time here.. 20 percent stocking fee . Bs. Takes forever to get material. Get your sales trained on material
Was sent to the Bison off West Sam Houston Pkwy and Hammerly by customer service person at the Bison store in Conroe because they didn't carry the extended nose door-strike plates I was looking for. He and the lady working the counter assured me that that store carried the item. When I arrived, I was laughed out of the store by a very rude employee working the counter. "Dude we don't carry that. You don't walk in here and buy just one of those". I needed 10. I have spent thousands of dollars at the Bison in Conroe, but after this rude treatment, my family and I will take our business somewhere else.
The employees are not helpful. My contractor sent me here to check out a product he recommends. Didn t get my questions answered at all. Wouldn t recommend at all. Employee and company culture sucks.
Too slow workers don t care about customers. One hour waiting for materials is crazy i hope they can fix it. Home Depot charge you little more but at least you don t have to wait for so long.
BMC double pane doors are manufactured poorly. The glass panels are dirty from the inside and are covered in hand and finger prints from the manufacturing facility. There is no way to clean them without replacing the glass. We have tried repeatedly to contact them for a solution with no response.
It takes too damn of a long time to get your materials when you're waiting took me an hour and a half to get get 8 pieces of wood they don't have enough people
There is no return policy. As soon as you step out of their site you can not return anything. It is a waste of time and money to buy from them. I will never ever go there again. Zero costumer service
Attention Truck Drivers their are 2 gates for receiving ,shipping . Make sure which gate you need.
Really tight at the 2nd gate but these folks will spot you maybe if you ask. Because really nice professional folks work here. Lunch from 12:00 to 1:00 pm Grumpy Trucker was here
I could not be more pleased with BMC. I was a little concerned having seen the google reviews but got first class customer service from Yasmin Morales. I needed replacement baseboards and wanted to match them to what we already had in our home. The original builder had sourced from BMC and unfortunately the part was no longer available online. Yasmin managed to source it for me quickly and arranged delivery at very short notice - all at reasonable price. I had already tried Lowes and Home Depot and they had nothing like the product BMC had.
Takes too long just to resive a small order. Just for a threashold and a jamb leg its been over an hour
Customer service was mediocre. Did not seem interested at all in helping me. More like I was bothering them. They wanted me to wait 2 hours to cut my wood and would not do it unless I was sitting in the parking lot waiting. They would not cut it even if I prepaid the entire order. Pathetic!
Great selection at good pricing if you are looking to match trim for your remodel.
Poor customer service. Waiting for more than an hour already in my truck (hot and sweat) for them to bring out the doors. Lunch time maybe? I want my lunch too.
Worthless. Incompetent. Apathetic. Unreasonable. Clueless. Can I give them 0 stars? I'm out of adjectives to describe an outfit that is completely unaware of how bad they are. Mediocrity is a high bar for this crew.
The absolute worst customer experience of my life - personally or professionally. Paid for door in full on 12 October for delivery on 24 October. Was told on the 30th that order had not been input in system, so they had to start from the beginning. New delivery date of 8 November. Then they changed their delivery policy and said we'd have to pick it up. Wasn't ready on the 8th, so I drove there on the 9th and they said they had just finished it. When my contractor arrived on the 13th to pick it up it was the wrong size. The supervisor told me they'd fix it ASAP and get it to us right away - delivery was back on for the 14th. Then they said they'd ship it on the 16th. I assumed we'd get it in the morning. Nope. Sometime between 1 and 6. Didn't even schedule a morning delivery for a door that is 3 weeks late. Unbelievable. At no point did they ever provide a deadline or promise upon which they delivered. Late. Incorrect. Unapologetic. Every word you can think of to describe product delivery failure. Will never spend another penny here. I'd rather have a house full of holes then fill them with doors and windows from BMC Bison.
They have NO costumer service whatsoever. Poor quality work and communication. Would not recommend.
This store took 20% out for "restocking fee" of an item mi sister returned even though it was because they gave her the wrong item and she just wanted to get the right one and not just return it, that is not an ethical business procedure!
I buy here when I can not get in other place. The service is rud and slow. You need to take the whole day off to go there. is slowwwww
This store is horrible 45 minutes waiting for materials .
Very helpful with info on phone. Thanks we'll see how they are with other services
Rude girl answering the phone. I'm on hold for 8 minutes just for them to hang up on me.
Be prepared to wait at least an hour to get anything. Good prices if you have a day to waste
DON t BUY ANYTHING HERE! worst customer service ever! They don t care that they are just sitting around doing nothing and make you wait. Please do yourself a favor and go somewhere else.
The wait at the Westbelt location is excessive. I will only go there if no one else has what I need. I also agree with another reviewer that the security guys are a little aggressive. I've had the exact experience of having to relocate my truck. And it is not like there is anywhere else to turn around. I hope the BMC corporate folks take notice and correct this issue.
Do not buy your windows from here. Very poor quality and workmanship!! My wood windows and french doors were made from Bison and after just 2 years, the seals inside the double paned glass started lifting and the wood started leaking from the outside. When I spoke to someone at their company, they said they only warranty their windows for 1 year!! Shouldn't windows last more than 1 year!! I tried to contact their manager and got the run-around. DO NOT USE THEIR PRODUCTS!!!
Bad service, was told trim was in stock. Drove 2 hours with a 16 foot trailer just to be told the trim was not in stock. Several people behind the counter were more interested in BS with each other then trying to find out when my trim will be available. Was told I will get a phone telling me about a pick up date but no one called. Don't waste your time at this place
Worst place to go buy material!! The sales people are the worst and act as if they re giving you free material or if you have to beg for service, they should have stayed as bison and not giving bmc a bad reputation. The worst place to go
Takes hours to get your material after paying for it. Horrible will call customer service. Tri-supply is better to their customers.
8 year have been buying here . They hang me up 3 times and waited an hour ! No good
Great selection but very poor customer service, very slow, no returns.
Unloading here. Some of the lazyiest people as well as roud. The manager here ain't any better. Stay away from BMC bad business and bad people
The worse place to buy material you can spend a thousand dollar and can't cut a piece of wood plus that they charge for cut don't matter if is only one piece
