Valentino helped me with this service visit. He was very helpful and knowledgeable about my vehicles and services needed. My steering wheel was covered and wiped down as well as gear shift and door handles. Well done.
Fast, courteous and efficient! That!s why I drive the extra miles to this dealership.
Honest dealer, good prices and fast services. Excellent salespeople.
The salesperson listened diligently to understand exactly what I was looking for. Sales Manager worked with me to make me happy.
I brought in a video of my car engine making a very loud sound. The sound was coming from the passengers side area of the engine, but the Sterling McCall service representative reported to me that they could not duplicate nor figure out what the noise was. They identified the area the noise was coming from, but could not figure out the appropriate repair. The service representative was not particularly polite nor did he seem interested in trying to figure out what was wrong with my vehicle. I told him that the very loud noise has happened on 2 occasions already, and is clearly not something that is going to go away, but the representative again stated there was nothing Sterling McCall could do. I purchased this vehicle from Sterling McCall, along with a 7 year warranty, and expect better service than this.
I have been a customer of Sterling McCalls for over twenty years. Just took in my 2013 Corrolla for service. Any other place would have told me I needed other work done at 65,000 miles. They gave me a service package and got me out in a couple of hours. My daughter is still driving the 2009 Corrolla I handed down to her, after driving the Corrolla I handed down to her when she was in college!
Sterling McCall took such good care of me when my Camry was flooded by Harvey. After all the stress of the storm I was nervous about the stress of buying a new vehicle. Sterling McCall and Mike Wolf treated us like family and made the process enjoyable. I love my new Toyota, and I'm so grateful for the kindness and personal attention we received.
It s a great place to buy a car. Everyone is very friendly and professional. They will sit with you and explain every little detail. I highly recommend them. Mohammed is a great sales men and Bryan did a good job fixing up my car.
Been here for maintenance of my three Toyotas for 15 years. Well trusted place. Had great experience with Will, Charles and Edwin recently
I really like how quick , professional and detailed was the service Because actual circumstances.
Thanks
Quite busy but all Toyota dealerships are like that.
Thanks to sterling Toyota company and especially to Meehrab Ahmed for excellent service. For his great communication skills and his patience and smile made the purchase experience even better than I expected.
Everything was very excellent and quickly they treated me very well and with a lot of respect thanks good job.
They were nice and helpful from the moment I called to schedule my appointment until the moment I got my car back. They took care of me and they were professional and friendly the whole time. Rick and all of the guys in service work very hard. Thanks, guys!
Excellent service and Nice friendly people. Alex assist me great with car function, test ride and Aamir help in financial aspect. Both are great people. Overall nice experience.
Must take car back tomorrow. Something is happening that wasn't when I took car in Monday. Picked up Tuesday and not happy this time. Oh well, another day.
Excellent customer service from beginning to end! So excited with my recent purchase of my new Camry! My salesman Soroush was very helpful in helping me to find the car that I needed, including answering all my questions and concerns with empathy :) James Lee in the finance department was also very welcoming and comforting to assist me in finalizing my purchase. My family will be purchasing their next vehicle at Sterling McCall Toyota, based on my wonderful experience at their dealership! :)
I recently bought a 2020 Toyota Camry SE at Sterling McCall Toyota from Apo and Yancy the manager. Apo gave me a good deal upfront including Toyota rebates and turns out to be a better deal compared to getting a used car. I hate dealing with car dealership and salespeople but Apo is awesome to deal with, no haggle pricing nor negotiation back and forth, instead he gave me the best deal upfront to which I cannot refuse. I was able to finance the car 100% through my credit union with almost 7k negative equity on my trade. When I told him I needed the homelink features added to the vehicle, he was able to add it in a few days for a fair dealer installed pricing. I will definitely refer him to friends and family. If I m in the market for another vehicle in the future, I will surely come back to this dealership and look for Apo.
Best place to bring your Toyota for service. Great people and fast service. Thanks to George, the service advisor for being so helpful and professional.
It was great experience working with Mr. Parvez kapadia! I dread car shopping and he made it so easy to tell him exactly what I wanted and what I was getting! I would definitely recommend him to everyone I know!
Michael Wolf was easy to work with. We were in and out with the vehicle we wanted.
Went in for oil change. The service rep was friendly and professional. Oil change took little over and hr. I needed estimate to fix my door lock and need to wait 4 more hours. The waiting area was clean and comfortable.
A huge Shout Out to Michael Wolf for the awesome stress free 5 star car buying experience!
I really appreciate your professionalism and expertise in helping me choose my Camry! I love it!
This was my first visit to Sterling McCall Toyota/SW Freeway and the overall experience was very favorable. The assigned customer intake rep was Rick and from start-to-finish he was courteous, responsive, and informative. The techs worked quickly to reprogram my car/electronic key fob and I was able to pick up the car and drive home that night.
I had a good experiences with my salesperson at Sterling McCall Toyota on the Southwest Fwy, Houston. Unfortunately, the radio in my 2015 Toyota Camry had to be replaced. I thought it would be replaced with a new part, since I purchased the car less than a month ago but, I was informed by the service department that it was a refurbished radio with a very limited warranty. The service department manager stated that he had nothing to do with ordering the part, only the installation of it. He was nice and professional. It wasn't his fault. My experience would have been better if they had used a genuine Toyota part.
Great buying experience. Friendly and helpful personnel in both Sales and Financing. No pressure. They worked for us to get exactly what we wanted--no more, no less.
Really, Walter Artiga treated me very well! Excellent seller! I never thought to go out with a new car !! Thank you very much to all!
There was an issue with the request of my service but they took care it pretty fast and understood it was their mistake
Chris was very helpful with our first time there. We got a oil change. Took nearly 30 minutes but the waiting room was well condition and they give coffee to help time pass. Thanks
We absolutely loved working with John Scott to purchase our new 4Runner. He has a fantastic idea of what I was looking for with just one conversation and he found it! The process was seamless and he made it enjoyable versus the usual drudgery of a half day spent dealing and the acquisition. Great dealership!!!! Great team that makes it a great dealership!!!
Friendly staff at tire and lube
Always greet with a pleasant smile they are so professional
Called ahead and setup an appointment to look at only 2019 RAV4 s. Then got shown anything but what I was looking for. When I was finally shown the right vehicles they were extremely over priced and was told they could give me a $200 discount after 2 hours of back and forward closed door talks. Was treated as if I was wasting their time because I wouldn t just pay for the overpriced vehicles. Proceeded to show the salesman 2-3 other vehicles in the area with less mileage and more perks for $3,000 less then their best offer. Ended up walking out and catching an Uber. 4 hours wasted total.
Excellent customer service from Fred Davatgar. I will buy another car from there.
My sales guy is Ozzie. Ozzie was straight up, no bs and laid it all upfront. The finance manager , Robert, was awesome as well. I had a great experience buying my truck. I went to several other dealers and none of them were honest and upfront. Sterling McCall was great to deal with.
Bought my 2018 Camry SE here. Farhan Qureshi and Shahid Usmani are the best people there!
Pedro was absolutely a great service technician. He made the right call in regards to my car issue and was extremely helpful in having my issues resolved. He was very considerate and kind in addressing all of the concerns that I had. I would highly recommend Pedro as he gave me the best customer service experience at this dealership.
they have a good options. khalil helped me and he is a really good guy ! thanks khalil
They do a pretty good job of getting you in out I like that
Excellence in customer service Very happy to come back and recommend
Worst car buying experience we have ever had. Salesman and finance department would swear and argue with each other in front of us, finance advisor left before completing the paperwork and we were passed to someone that had no idea what he was doing (he was nice atleast), they gave us the wrong warranty with the car, after calling both my wife and I repeatedly (9 calls total by 2 people in 3 days) they still did not have the paperwork ready and we spent another hour there for 3 signatures. I will never buy a car from here again, nor will I ever encourage others to come here.
I ve serviced my car at Sterling McCall Toyota for 4 years now and my advisor is always Adi Diaz, he makes things simple and quick.
I had a very good experience purchasing my first car. Sarwar Khan spend a lot of time, showing me different options, going over my choices and help me to pick the right car. I m very happy and satisfied about my visit at Toyota dealership. People there are very nice and helpful!
I was really happy with my maintenance of my vehicle. The technician who helped me was really informative about the details that needs to be done to my car. I was in and out with 30 minutes. Great job overall!
I have been coming to this dealership for routine oil changes since 2008 when I bought my first car. Always on a Saturday and it usually takes an hour to hour and a half. I never mind the wait because they do a thorough inspection and the lobby has wifi. Today I have been here for 3 hours and counting. Appointment was at 10:20...they didn't start on my car until close to 1pm. Every time I asked for my keys so that I could leave they told me it was almost ready. I have always loved the quality of the service, but this might be my last time coming here.
Have to sit for four hours, have no snacks and expect you to pay 20 dollars for a car wash that's supposed to be complementary. Toyota care? Toyota only cares about your money. No good customer service what so ever. I come in for a recall that's the company's problem and I can't even get a damn car wash?
Awesome experience. My service provider was competent, engaging and very thoughtful! Will be coming back with my next car issue!
It's always appreciated when the reliability is exemplified through the constant communication between the employees and a mere customer; such as myself.
Details of the multipoint inspection, they help! Thanks!
Mr. Omar sattar was our salesman he worked hard to get us a great deal. He was patient and he followed thru. I will definitely be back to purchase another car. And I will be refering omar to all my frienda and family. Thanks Omar.
Before going to the dealer I chat online to make sure if the car is still available. Then, I drove 1 hour to see the car and the made me wait for 30 minutes. After all these they told me that car was going to auction without apologies. It is not professional.
Large collection, they give me credit without big credit score. After sales service is good.
Salim Adil was great! Very quick negotiation, closed quickly with a great deal and always very polite, pleasant, patient and straight to the point.
I recommend Salim anytime and would come back for when we purchase again new vehicles.
Thank you for your help!
Brought my Land Cruiser in for the g0c airbag recall. The tech assigned to my vehicle then deployed the airbags while performing the recall. Cue five weeks of missed deadlines and empty promises. Service doesn't seem to talk to parts or management, so depending on who you talk to you might get three different answers as to what is going on. To top it off the "repair" they performed on my headliner is a joke. It doesn't fit right in more places than it does. If there was a zero stars option I would be using it here. Management sucks, service sucks, don't waste your time on this snake pit.
Very good service, the staff is polite and friendly.
The service was great and the service representative, Luis was very professional and kept me informed on the status of my service.
Good arrangement for appointments. Good waiting rooms with adequate snacks and clean restrooms.
Sterling McCall Toyota staff have been very helpful and efficient. George Andreakos is very professional, efficient, and kind. I had left my glasses in my car, which had already been taken in, and George kindly brought me my glasses. I took my car to Sterling McCall to have the fuel pump replaced for a manufacturer recall, and George asked if I needed anything else. At first, I said no, but I came back out after 1 hour to tell him that I wanted an oil change after all. Again, George was very kind to accommodate. Thank you, George and Sterling McCall!
Pleasant experience with both the salesman and the finance person. Robert Savala was my salesman and was very responsive via email and texting to find the 4Runner I wanted at a good price, and I was in and out with the car in about two hours, and a lot of that was connecting my phone to the car and learning the features. Same experience with the finance person, Vanessa Rodriguez. Answered some questions, signed some documents and I was done. This is not your typical cheesy car buying experience. The people are normal, friendly, and transparent, and seem to like their jobs. No high pressure sales bs. No pressure to buy extended warranties or dealer add ons. I will definitely return. I haven t been to the service department yet but will supplement when I do.
Edit: the service department is awesome. You schedule online, and it is no nonsense, fast, and fairly priced. I went this morning for a regular maintenance check and was in and out in 45 mins.
After visiting other Toyota locations, I found the one place with the friendliest staff who really care about their customers.
This is the only place I will service my car.
This rating is earned by the part's department guys. They know their stuff and are very helpful and friendly. Now, only if the service guy could learn a few things from them.
Great service, super friendly and professional. (I would have given five stars, but the guys from the third-party windshield service can get a bit annoying.)
Love the customer service.....on our 5th vehicle from them!!!
Thank you Edwin Solorio and Sterling McCall Toyota for taking care of my family when they brought their Toyota Highlander in for service! They were not treated nicely at another dealership but Sterling McCall Toyota treated them great, I happened to accompany them on this visit. Thank you for the hospitality and we will be certain to have their Highlander serviced only at Sterling McCall Toyota.
Wonderful experience. The technician explained about the condition of break pad and recommended options.
Everyone was very nice and talked to me about every thing it just took long to get my van back and I wasn't gotten ahold of to ask for my ok to work on the van, and I've been there four times to get my Dash replaced because it being recalled and it's still not done and I was told it's going to take a month to get one I'm very upset about this. There is good people working there thank u for the good work. But do something about get my dash faster please. Thank you for Darla Wayman
Wonderful. Best car buying experience one could ask for
The process to purchase a new truck was quite pleasant.
The service representative was very kind and proficient in his service of my needs. Extremely professional. I am very pleased with my experience and look forward to future services. Thanks
David Lockett
Sterling McCall Toyota is the most accommodating and professional dealership I've ever dealt with and I highly recommend them. Mr. Bush, the GM runs a tight ship and my experience there be it buying or just a scheduled check up has always been 5 star!
sterlingmccalltoyota.com
