Sterling McCall Toyota Reviews

I am very satisfied with the attention given by Walter Artiga and Vanessa Rodriguez in my visit to Sterling McCall Toyota, both were very professional and corresponded in satisfying my needs according to my interest and financial scope in the purchase of a car. Thank you very much and continue with that kindness and professionalism.

Bought a 4runner from them A week ago, My salesman Ed Tsui was awesome. He was very professional, very nice person to deal with, customer service was great! The finance managerguillermo was also pleasant. Definitely will refer both of them to my friends and family!

I love coming here. I ve been in touch with kathie marsh since i bought my last car. She has always been welcoming, warm, kind, and open to my needs. I feel confident that she is doing the best job for us (my husband and I). We came today for our 18 month checks and we contacted her as well. I am not hard to sell on a new car-i m impulsive! But my husband is not! I brought up the idea of a new car and kathie was responsive and immediately started working to show me how to make that happen -without being pushy despite her enthusiasm! She did present pleasing and tempting options-making it easy to say yes . She even found a way to communicate with my husband and give him all the data he needed to make a decision to also say, Yes . I was also looking forward to seeing Duy who worked with us 2 years ago. He made a strong impression on me-he gave us such good attention with his calm and comfortable confidence and open and conversational manner. Duy was patient with my talkativeness and maintained a strong professional expertise. Today, he saw me waiting and spoke to me by name. Wow! He asked how i was doing and seemed genuinely interested.
I am also impressed and appreciative of the consultants(?) who initially signed me in for my appointment. Adi was friendly and efficient. I was a little late, yet there was no problem. He made eye contact and showed an interest in me. He seemed to like his job.
As i pulled up, i was envisioning the consultant i had seen the last time i was here. I didn t see him, but i think i would have recognized his name and face.i had the sense that he was my person though the encounter was brief. I can t quite explain it. I am a people person and i guess it seemed the people at sterling McCall were too.
At my age, i hope this isn t my last new car, but getting one kind of helps me feel alive. I can still drive! Yeah!
Part of me would like a sportier car, so i m glad this year s Camry is a little sportier. But, i can t give up the comfort and luxury i feel with a larger car. I do believe in smaller cars and will be glad to see the industry respond to climate change with smaller cars. Until then, maybe i m a hypocrit.
Thanks again to Kristen and kathie.

Today's clerks are more polite and have a good attitude. Immediately find a colleague who is available to help handle customer requests.

This is by far the easiest service department I have dealt with. The only thing that would make it easier is if y all had rental vehicles. The shuttle was ok. That would be the only thing that holds me back from giving y all an excellent score

Every time I go they give me very good attention and are in charge of solving my problems

The service advisor were very professional and polite and honest

Great experience. Eddie Tsui really takes care of you! I bought a pre-owned car, but it feels like a new one!

Professional, I love you guys for being really experts in what you are doing. I always feel happy when I done my service here, God bless you

Great dealership. Have purchased several vehicles there. It was jammed today but my service guy, Edwin, did a great job getting the service complete on my vehicle.

Well it sounds very nice that they treat customers well. I. I bought a truck once not in the toyota was at another dealer. They also treated me well while they got me hooked after that. The oil pump was ruined and the engine was ruined there, they were no longer friendly, I was almost repaired. I. I want to go to the toyota oh. Whether Nissan. Let's see how they treat me. I don't have a driver's license but I have the money to buy. Will they be able to sell me ??????? Mmmmmm well open what to see. I only give one star because I don't know how they will attend to me

Kevin was thorough. He explained what they did to the vehicle in detail today

Our car flooded in Hurricane Harvey and we had to buy a replacement vehicle quickly. We found a Toyota Tundra on Sterling McCall's website. We were promptly contacted by Tam Quach, Internet Sales Manager. He answered all of our questions via text. We made an appointment the next morning and had the vehicle purchased and out the door in two and half hours. Ms. Kristin Balli, was our finance manager, she diligently searched for the best interest rate for us. The whole process was quick, efficient, and pleasant. Thank you Sterling McCall for being there for victims of Harvey.

I brought my car to the dealer today to fix the break, leaking oil, and do an oil change. Mr. Antonio Novoa was very kind and he helped me out.

15,000 mile service was done well and quickly.
I had to buy a new tire, however, since one of my tires had a nail-like object in it and was losing air pressure. I was told that the tire could not be repaired since it already had a patch very near to the current puncture (only inches away). The problem is that this is a new car and I ve never taken it anywhere but Toyota for service. The Toyota service records don t show that a tire repair was ever done on this car.
I ve given 5-star ratings on services up to now, but have given a 3-star rating this time because I have not yet received a satisfactory explanation for the the discrepancy. The service rep assured me that he would look into this and get back to me.
I m waiting and will be happy to amend my rating following a satisfactory explanation.

Very quick and convenient even as a drop-in without an appointment.

As always, good service from Sterling McCall Toyota at the QuickLube center. Cedric is always helpful and super professional.

This dealership is very disorganized and does not care about customer satisfaction. Last time I went I asked for a tire rotation and oil change. I had marked my tires before going in and by no surprise they did not rotate my tires and I was charged for it. I was able to get a refund for the service since it was not completed only after talking to the manager. Today I went in for a scheduled oil change early in the morning and waited a total of 3 hours for this task to be completed. At the 2 hour mark I asked for an update, the mechanic said he was waiting to get the oil and filter quote so I could pay. I had to wait an additional hour just to pay and leave.

Guys !!!! Surprise to see the bill of property Tax from Toyota .Kindly take care before leasing any vehicle from this dealer they will send you bill
for property amount from $ 170 to 200 end of year. Paying property Tax is the dealer responsibility not customers because lease vehicle is not under name of customers. I will go make complaint to Harris / Fort bend counties office why Toyota is asking to pay this Tax from customer and while still I am not owner of this car

Everything went smoothly. Everybody was polite. Oil change and 15000 mile check up maintenance took about an hour. Overall very good experience.

Do not go to this dealer, you cannot trust their sales managers higher ups.
I wanted to buy a Highlander XLE, no special options other than the tow hitch and remote starter. The car was not in stock, so we negotiated for a while and agreed on a price based on the list of options selected. The vehicle characteristics were put in writing. We waited for 3 weeks. Once the car arrived they told me everything was in there, but I inspected the car and it had no tow hitch. Feeling disappointed, I asked for the hitch to be installed before I bought the car, and at first they told me that they did not have the capabilities to do it (?). I insisted at length that Toyota had to take care of it, they finally agreed, but a manager called "Senate" showed up and increased the price by $900 for this (on the Toyota website this option costs $600!) saying that the hitch was never mentioned in the deal. Extremely disappointed I showed him the paperwork with the hitch listed in the options next to the agreed upon price. Then Senate proposed to split the cost. I got even more offended by these sneaky techniques, but I played the game and suggested to then have a better deal on financing. Senate said that they do not run a bank but they sell cars, but I highlighted that Toyota Financial Services is in fact a bank, so Toyota has all capabilities to accommodate any request based on credit score. And again, all this conversation happened despite an agreement on the price was reached 3 weeks earlier and put in writing. He said it was impossible, so I said that we did not have a deal and walked away extremely disappointed.

I had an excellent experience today Brandon told me that they would only need 30 minutes and then I would be back on road. The service was completed in 30. For myself, time is limited and I usually get a rental car but making it a 30 minute event. I waited.
Thank you Brandon

I only go to Adi Diaz, he's so polite, takes care of my needs and makes sure I'm in and out quickly because of my kids. I always recommend him to all my friends as well. He ways goes above and beyond every single time

They are quick and it is a conscience to go there and have my car serviced

Hello, this group if it represents the great Toyota with dignity, respect, professionalism and full knowledge, they are examples, for me the best: today I had the best experience in the service department, I was More

Very nice and friendly. Rick took care of everything and was very helpful. Will definitely be back again and hope all Toyota owners decide to come here.

Great service, very professional, timely, helpful. This service call was for my 2003 Highlander, she needed some TLC since this is now hubby's work car. I purchased my 2015 Toyota here also. I think Sterling McCall is a very professional and ethical car dealership.
.July 2018 - went in for a service call and they were super busy. I got there earlier than my appt time but they saw me right away. My svs. person was Valentin Nava and he was awesome. Friendly, great sense of humor and very attentive. I LOVE this dealership

First and Worst experience. I selected a preowned Toyota Sienna from advertisement on Autotrader and called this dealership on the day I wanted to literally buy this vehicle. So I called them in the morning and the salesman (Phil Lockhart) said the vehicle is available so I can go and check it out. He also wanted me to call before I leave to the dealership. The same afternoon I call this salesman before I started from home. He says yeah come on over and ask for him when I arrived. So I go there I meet him and he says SORRY THE VEHICLE IS SOLD. Really !!!!! I drove 30 miles to this dealership and this salesman could not tell me that over the phone? This is just bad service. I understand that the sale is first come first service when it comes to preowned vehicles. However this could be communicated over phone when I called the delearship half hour before my visit. No wonder this dealership looked shady. SORRY STERLING MCCALL AUTO GROUP. I previously bought brand new Toyotas from other dealerships and never had to go through this kind ofservice. WORST SERVICE !!!!!
For prospective buyers, I suggest you go to AUTO NATION GROUP. They are very courteous and understand the customers very well.

I have had very positive experiences with Sterling McCall. The technicians give good information about what is needed, how long the work will take, and keep me well informed about what is happening with my car. My car is now 6 years old, but I get service as if it were new. Thank you

I called the Thursday after Harvey and I was greeted by Luis Hernandez not a recording. He told me to come in. I had a battery problem the Friday before and I askwd for an oil change. Despite dealing with flooded vehicles
they had me in and out in less than two hours. Luis Hernandez is a pleasure to work with. He listenes to my issues and advises accordingly.

Staffs at parts department are really friendly and helpful. But a man at service department is so rude, NEVER smiles and NEVER responds to thank you.

My favorite place! Bought my first car here! Staff is friendly and helpful. Especially Philip L.

Friendly but bad at letting you know when they are done with your car

Don't leave your belongings in your car. And if your belongings lost, nobody in the dealership will take responsibility for that. I lost my prescription glass during the oil change, I put it in my car's cup holder, after the oil change, it's gone. I let dealership checked everything in the car and my pockets before I left the dealership. Then I called and asked the service manager, he is not so rude but won't do anything about it. Not even just to check the surveillance camera. Very disappointed.Never have this kind of experience like this before in any dealership.

Love the dealership, such an amazing people! Thank you Apo for everything!

Thank you John Scott always gives the best customer service we are happy with our new tundra

Will Solano always do a great job, he explains the required service in detail.
He also takes time to listen to all my concerns. I always ask for him when setting up the appointment.

Very friendly and professional and on time as quoted to me...

Had a part that was starting to break down on my vehicle that is only a few months old. Went into this service shop and asked them about replacing, which is fully covered under my warranty plan. The gentleman said oh Yeha for sure that willnt even be a problem. Well it was. Told me to go back to the dealer I bought it from and it willnt be a problem for them to Replace . Hmm heard you say willnt be a problem the first time. They didn t even have the decency to call the dealership I bought it from to try help and resolve. Arent y all TOYOTA and represent TOYOTA?

2nd. Asked them to set up all my maintenxe charts in my vehicle menu map. There s roughly around 15 options.... they set up 3. Customer service hear is full of smiles and false promises. PATHETIC.

So note to someone buying a new car from this dealership, don t, because who you really deal after you purchase are the people in the back at the service center.

Going in and really not knowing what was wrong with my car, Rick helped me out with everything! Had a wonderful experience and will definitely be back again.

I had a friendly service specialist. He was easy extremely helpful and gave a smile through the whole process. Awesome job sterling mccall Toyota service department!

Just bought Toyota RAV4 2016 from here and can't forget to mention the sales person name "Salim Adil" for his wonderful sales services. First he would offer you the best price anyone can give you in Houston and second he advise you as if he is selling the car to his own family members. Best person to contact if you want a best price for your Toyota.

Highly recommend him for smooth and fantastic buy.

Based on all the great reviews we read, we decide to drive out to Sterling McCall to see & potentially purchase a car we were interested in. Not only was our salesman not well-educated with the different features of the car, he also was unable to answer multiple questions on how different features worked. Not a single part of the car was explained, which left us googling during our test drive how yo turn on the updated safety features. A really terrible experience, definitely would not come back nor recommend this dealership to anyone. Had a much more enjoyable & informative experience at Mike Calvert down the street.

The visit was good, the price too high for 2017 truck, with a thousand miles.

This is the second Tacoma I have purchased from Sterling McCall. Robert Savala made both deals, and did an incredible job. I won t go anywhere else to purchase my vehicles!

Easiest car purchase ever. Was in and out within a hour. Salesman Farhan Qureshi was knowledgeable and helpful and made me a lifelong customer. Thanks again.

I am very impressed with the very kind people there (Q Tam, Thai and James A), especially Tam and Thai. They spent a lot of their time to consult me the best solution for my case (a narrow budget, a dreamed car wanted)

Just got my RAV4 back from an oil change and battery check, they were very professional and very pleasant. I even got a ride to work on their shuttle service. All in all, it was a great experience and I would highly recommend friends to Sterling McCall Toyota.

Always found many facilities for their customers, they are satisfied.....

Thank you Carlos for taking care of me. Always friendly and professional. Great service!

I was very impressed by the service provided by shawn who was my online sales contact. He made sure I picked up the right car within my budget. He went above and beyond to get me the best quote and promised me good after sale service. He was extremely friendly and cheerful and left me with a feeling that I have known him for a long time. I am very happy with my car and thank you shawn for helping me with my first big purchase.

Attendants were prompt and courteous. Service was performed in a timely and acceptable manner.

Usually, it's a couple hour wait for an oil change, because I try to get it done in a Friday or Saturday. This time, I went after work and it was very quick.

I had an amazing experience in buying my 2020 Camry SE. My sales consultant Robert Savala was very attentive to my needs and my Finance Manager Annie made it very easy to choose the best option for me
Thank you for the great experience

What an amazing professional & friendly Service Staff! Kudos to you all. Keep up the great attitude & work.

Fast service, answered any questions I had, explained everything that was going on with my car what needed to be done soon or what could wait. I didn t feel like I was being taken advantage of unlike some other car shops I ve been to prior. I am happy to come back again for more services.

Hamza Kalender helped us thorough the sale process. Great sales man. Thank you.

I was scheduled for an oil change and on arrival met a very unprofessional person asking me leave the vehicle there. After thirty minutes received a call enquiring about my purpose of visit even though I told him the reason for my visit. Amazing! It took three and half hours to my vehicle back. I found your staff indifferent about completion of service even though I had sms message for the vehicle pickup.Sarah was helpful retrieving the vehicle. I don t feel like coming back again.

Job well-done. The service manager was nice enough to give me the monthly special price of $29.99 for oil change even so, I didn't bring a printed copy of the special offer. The mechanic explained everything the car needed in professional manner. The waiting period was almost three hours but it is Saturday no complaine. Next time I will go on wekdays.

We had a wonderful car buying experience at Sterling Mcall Toyota. My daughter was buying her first car and the salesperson, Victor Ugoh took wonderful care of her and made sure everything was perfect. He was a pleasure to work with, honest and caring, and made the process easy. She is loving her new car. We will definitely be returning to Mr. Ugoh to purchase our next new car.

The service advisor, Luis, was great! He worked with me on what my vehicle needed and worked to make sure I received any and all applicable discounts! I look forward to working with him again. They honor coupons from any other Toyota dealer, too! The lounge is huge and offers a great drink selection, snacks for purchase, a quiet room for reading, free wifi, plenty of outlets, and a separate area for kids. The missing star is for the lack of service in the valet/car ride piece. I needed to run to my house and it took over 45 minutes before I could get a ride. Otherwise, I would recommend getting your oil change and vehicle inspection at this dealership!

Rey in service has excellent service and even was able to fix the recall on my car I will definitely be calling him for my next oil change

Throughout my two years of being a customer with them, I always get great service.

I took my car in for an inspection for flood damage. I had an appointment and everything went like clockwork. And I'm pleased to say there was no damage.

I did not receive report of the multiple point inspection even after I sent an email to request for it.

Rude customers service, even I talked to the GM and the service director but even worst . No one cares about customer service in that place.

Luis really helped me from the time I dropped my car off to the finish touches in the wash. I appreciate it and I ll be back again.

They are amazing. Totally look out for you and your vehicle. Highly recommend taking your car here for service.

/ 19 of the current year, use your service
For oil change, the coupon designs $ 29.99
but I get the new almost $ 50.00 Dolores, in addition to the old men, told me that they put 6 rooms, I hope they do not ruin my means of transport. Very but very bad.
$ 50.oo It costs oil change and tire rotation
Plus, my fault for using their service that has fallen sharply. They also left my truck full of oil, something is happening with you because they used to give good service! I DO NOT RECOMMEND YOU FOR ANYTHING.