I brought in a video of my car engine making a ver...

I brought in a video of my car engine making a very loud sound. The sound was coming from the passengers side area of the engine, but the Sterling McCall service representative reported to me that they could not duplicate nor figure out what the noise was. They identified the area the noise was coming from, but could not figure out the appropriate repair. The service representative was not particularly polite nor did he seem interested in trying to figure out what was wrong with my vehicle. I told him that the very loud noise has happened on 2 occasions already, and is clearly not something that is going to go away, but the representative again stated there was nothing Sterling McCall could do. I purchased this vehicle from Sterling McCall, along with a 7 year warranty, and expect better service than this.