Sterling McCall Toyota Reviews

Sterling McCall is the place I service my Toyota. They have a great maintenance team. They're very polite, professional, and knowlegable. I've been been dealing with them for years.

Brandon offers great customer service. Goes above and beyond to make his customers satisfied. I asked what would be my approximate time to wait. He estimated the time and exactly a minute before I was getting called that my car was ready for pick up.

Very apt serviceman who was helpful, professional, polite, while giving me both positive and negative (honest) feedback regarding my 2017 Toyota Corolla.

You guys did a really good job fixing my car yesterday, ill come back again if anything else goes wrong.

Tech are very courtesy, explained every details about your vehicle what need to be replaced, I recommend to your friends

Sterling McCall Toyota at Southwest is a trusted dealer Mr Son Vu is very helpful and enthusiastic to customers . He is excellent salesman . I am 100% satisfied .

Adi Diaz is the best ! He does my 2018 camry amd I only trust him with my vehicles ! - carnie

The Finance Manager Amir Garek was very rude. He was very unprofessional and could not communicate well.

This was a quick and efficient experience in buying our car. Parvez was pleasant to work with.

I was able to make an appointment the same day, the staff were all helpful and friendly and they patched my flat in under an hour!

Beautiful dealership, good salesmen, and everybody loves a nice Toyota.

Bought a new 2020 Corolla from Tunde at Sterling McCall back in September 2019. They gave me the lowest price of the Toyota dealers in the area and were incredibly laid back during the whole process- no high pressure sales. Tunde pointed out a ton of new features which made it more helpful than the other test drive I had been on. The whole process took about 2-3 hours, including getting a cashiers check and trading in my (very) old car. I ve brought it in for normal maintenance once so far, and that was also pretty quick and easy.

Quick and organized every time! This is the Toyota way! They re extremely professional, courteous and timely. If I have to stay longer than 30 minutes, there s a very comfortable lounge and even a quiet reading room. Really has been a breeze each time I ve had to take my car in for service!! Thanks Sterling McCall Toyota!!

The gentlemen at the entry doesn t explain you that if you don t have an appointment you have the option to take the express service, when the service technician came(Charles) I asked him for an oil change and get the car wash thru the machine and he answered right away, it would be 3 to 3 hours and half for the oil change and another hour to 1 and half for the car wash. I said ok and then he asked for the miles and my information, after that he said you re due for spark plugs replace and he offered a package that includes air filters replace, oil change and spark plugs for $360, I really want it to get it done but I was afraid that I have to take an Uber back home because just to get an oil change and car wash the total time was 5 hours (I got there 1:30pm), so I m not sure what kind of business you guys are running on these Toyota dealerships.
At the end got my oil change done only for $72 in my Toyota Corolla in 2 hours in 45 minutes, no car wash. Really disappointed of this place.
I just bought a new truck in another place because of the service department, they do oil change in 45 minutes to an hour.

Arthur Whatley the General Manager answer this review asking to contact him, I did email him back exactly the way he ask and I never received any answer back after, they just don t care about costumer. I m so disappointed, bad service.

Ok Service but it's too expensive , they give you the round around to much to try to confuse you. Saying. It needs this and that.
And there some lights on saying it needed to be fix the Vehicle and my car did not have any light on when I took it. . My experience was Ok

Love Sterling McCall Toyota always great and professional help and work. Great service.

Jeff Bemis was my new car salesman and he ensured that the process was very easy. The car I was seeking was very difficult to locate but he managed to pull through with the exact same one. He is very honest and upfront with the deal and price to make things painless. Dealership doesn't have any additional add ons like others. Would definitely recommend Jeff Bemis and Sterling McCall Toyota.

The service was simply excellent! My wait time was about 45 minutes. I would definitely recommend Sterling McCall to anyone who wants good service.

The original and best Toyota dealership in the city !!!

Fast, informative, never gave me an issue the past year I ve been here. Salespeople not pushy at all. I really can t hate on this place, except for the traffic on 59 getting there

The young man that helped me seem to not been having a good day.

Victor Ugoh was awesome. Truly felt like a personalized experience. I didn't get the typical salesman routine. He was genuinely interested in helping us, and he did it with a huge smile on his face! Thanks Victor!

We had a very patient salesman and
good experience thru the entire process.

I love them, I've already bought 3 new cars from them!

4.5 hours for an oil change (with an appointment). Once I got home and reviewed the multipoint inspection, I noticed they recommended three things to be replaced immediately. It would have been nice to be informed of this at/after the service appt so that I could get it all taken care of today. There's no telling how long these things will take them to replace.. I'm thinking I will have to find a new place for service. On the bright side, they're definitely not trying to sell you on anything, but if you value your time then you might want to check out another dealership.

First service visit for my new 4runner. Fast and great customer service from Adi Diaz.

Great service appointment! Easy to get a time slot, finished quickly and a spotless carwash. Would definitely recommend the service department.

Great service to the car but this is the second time they haven't notified me when the car is ready for pick up.

Hi I just want to say thank you for looking after my car.
Great Service!
Great Sales!
Great Job!

It was a great n beautiful experience for a first timer especially the way I was attended to with professionalism. My car fills so smooth. Many thanks to Rey Qui for an excellent experience today

Nice dealership with good price, selection and convenience location. Sales and staff are friendly. Where I bought my vehicle and happy so far.

I went in for a high-milage oil change, replaced air filter, engine filter and engine gasket cover replacement as well. The auto mechanics did a very thorough job in a timely manner, all that work was done in about 2hrs and 15mins on a Saturday morning. Overall I am highly satisfied with the work done on my Camry and the customer service I recieved.

Service Dept did great job resolving my problem. Kept me well informed and did it quicker than I expected.

Came in a few minutes before 7am to get an oil change and it was done in less than 40 minutes. Friendly service and a comfortable lounge (main building) with fresh baked cookies!

I went there to purchase my first car and it was a very nasty experience. The personnel there act as if they are doing you a favor by selling a car to the customers. I won't visit them ever again!

They gave us vehicle that was badly damaged, one week after receiving the vehicle, it began having serious issues. After bringing the vehicle back in for diagnosis, an almost 3000 dollar bill is handed to us and we did not damage the vehicle. Suppsedly because it is an uber exchange leased vehicle, there are no policies in place to exchange the vehicle. This has been a horrible experience. When the vehicle was brought in for diagnosing, noone seemed to know anything about the vehicle or what could be done to rectify this wrong. No one of the employees could even discuss with us the options available to us. The vehicle diagnosis appointment was made the day before, and after arriving as scheduled, the mechanic scheduled to work on it, isn't even present at the dealership. They had the vehicle for days after assuring us it would be returned the same day. Their diagnosis has nothing to do with the issues being experienced, nor does it seem as if they actually did anything at all other then read the inaccurrate diagnosis from firestone from 2 days before. What a completely unacceptable is the strongest feeling that the dealership had to know the vehicle was damaged before, maybe not, but with actions to support not fixing or exchanging the vehicle, they must know, or at he very least have some awareness that the vehicle was returned to them with damage or their employees damaged the vehicle and are not owning up to it. Someone damaged this vehicle and then sterling McCall let us choose it without taking care of the responsibility to provide a functional vehicle for uber driver partner program. Completely unsatisfactory

I really don t like the service I take to me to long only for oil change almost 2 hour and also the cashier is to rude

Arrived early i was greeted and oil change was finished within 40 minutes. Over all Great Service.

Very fast service. They engage you as soon as you pull-up. Quoted time for service duration was spot on.
Thanks

I like Sterling Mccall Toyota for its reputation, convenient location, and customer-first attitude.

This is my go to place! Reasonable prices and great customer service.

Moved into the City not long ago, and I needed to find a Toyota dealership more convenient to me. Rick was very professional as was everyone else when I arrived to drop my car off. Look forward to bringing my car back for future maintenance.

The staff responds gently and are very helpful. The facility provides good place for waiting area.

This being dealership that my Toyato was manufactured, they put the wrong part because of miss diagnose and the part I needed backlog.So that car set at shop for close to 3weeks. The service gentleman was very professional but they just was to slow.

Was definitely the 5 hour drive to purchase my vehicle. Kathie is the best internet sales person, ever. Super professional.

Great service. In and out quick with no appointment! They even washed up my tundra inside and out and made it look great!

I made an appointment to have my oil changed at Sterling McCall on 8/05/2017. I was greeted as I pulled up by a very pleasant employee. The line was extremely long but the service was exceptional and I didn't mind waiting. I would recommend this place to anyone. Please go see Rick Howell in the service department.

Had my car service today, it was late in da evening. I pulled up and someone came out quickly to ask what I wanted done today. Shorty after Anthony came out and discussed the step by step process of what was going to be done to my car. Even gave an estimated time. Anthony then came out to talk with me about how concern he was with my safety because of my front tire. That's why I love this place, because u can truly feel they care about you and your car.

I get all my car maintenance done here. Their service advisors are great, Will Solano is my guy and always does a great job to clearly communicate what's going on. The waiting area is great. You have reading rooms and multiple places to with televisions.

Giane was so helpful and got me in my vehicle w.ease!! I am extremely satisfied! Already sending out recommendations!!

Awesome experience... Salim sold my new 2014 Corolla s premium... and explained throughly all the options to the car.... and has been keeping up with me since last year... He's awesome make sure to ask for him whenever u go and get a great deal!!!

This place is the place to buy a car no games no hassle no back and forth from the salesman or staff. Prices are about 10 to 20 percent less than competitors.My salesman was Tunde Samuel do yourself a favor and go see this guy.

Awesome experience, quick, fast, and reliable. Edvin always goes through with everything and explains what would be next. Keep up the good work and I ll remain loyal!

I am very disappointed my car was with them for many days when In reality it was something very simple to fix I had to be calling on a daily because nobody was moving to get me my car . I had to be there for them to work on it I will not be returning to Sterling McCall , no attention was given to me following me to go and seek answers .I have my receipts from all the uber drives I had to take to be able to go to check on you guys to make sure you were working on my car.

Another great service call at Sterling McCall Toyota. Usual oil change for my Prius. Luis Hernandez is a gem! He's taken care of my car and me since I bought my red Prius in 2013. Great service!

They were very courteous in all areas of the dealership and completed the work in the time so advised.

Very patient and knowledgeable salesmen. Had great pricing on the vehicle we were looking at.

They always take care of us and our vehicles when we come in.

The service needed for my car was performed well and on time. The technician was very cordial and helpful.

Oscar from the service department was very presentable, knowledgeable, nice and very friendly. Thanks to him I will always go back for service.

Awesome staff. Insanely fast considering the volume of business that is always there.

Clean, knowledgeable, friendly, prompt, thorough, convenient!
Thank you!!

Best experience ever! Both Sales Manager and Finance Manager are great at their job!

Thank you for your willingness to help me but I feel that I'm not getting treated fairly.
My money is just as good as the next customer and I haven't provided information for you to locate my lender, unless it's already in the system.
I have money for the down payment but I wanted to witness how a person with no money would be treated and I sure was Thrown in to the curb after I discussed with you I didn't have down payment money. I will be taking my business else where. And giving Sterling McCall this review. Lexus treated me unfair, Hyaundai gave me the run around and Toyota didn't want to assist me after I said I didn't have any money for a down payment which I actually do but customer service shouldn't be based on the amount of money someone has or the credit score. Each potential sale should be treated based on helping and non judgemental by discrimination because no one knows how much a potential buyer has to put down on a vehicle.

Purchased a new Tundra Trd Pro an I live out of state, very easy to do business with and shipping to my house made it easy. Stand behind what they tell you. Had a small issue and were quick to assist and Marco with internet sales took good care of me.

My 2015 4 Runner needs a new differential. The service rep quoted 5-7 business days to get the part. I began leaving the service rep- Mr Nava- voice messages after 10 days. No returned call. Called the main service line. I ll have Mr Nava call you . It s day 15. Radio silence.

As usual, the traffic for service is in order. A lot of staff to attend to your needs. My advisor is Brayan Lehr and he is good and on time.

Sales team couldn't match better deals at other Toyota dealers. Service department has been good so far.

I've been here multiple times and they're pretty fair. They provided food. There's this salesperson that was kind of rude to my mother. His name is Hai, I believe. Didn't want to bring down the price to a reasonable amount. That's fine, but this guy came off strong with his words

Definitely recommend SM Toyota for anyone looking for a new car. Robert Savala was awesome to work with. He wouldn't stop until I was completely satisfied with my deal. Ask for him.

Took my Lexus in for oil and brake changed, received great service. Had my car ready at the time as promised. It was cheaper for the service with Lexus OEM parts.

Lured us in with a reasonable price and a promise to drop it more, final price was an extra 4 thousand on top of the original price. Don't go here!!

I've been going here to get my oil changed and other maintenance since I've had my car almost 10 years and I have never had a bad experience. The wait times have improved over the years and there is usually a coupon I can use.

I called to make an appointment and the lady whom answered failed to ask me to hold before transferring me to the service department. Once I ask for service, there was no notice that I was being transferred. I made the appointment for a simple oil change for this morning. Upon my arrival, I told the gentleman (standing in the drive up area) of my appointment and he stated someone will be right over. I was then greeted by Johnny and he spent roughly 15 minutes walking around checking my vehicle, notating mileage, ticketing it then someone else came and drove it away. I followed Johnny to his desk where he looked in his system and stated he has to let someone else handle my needs. After all this time and effort, he pawned me off to someone else whom was forced to begin the process all the way over. I was in the uncomfortable position to explain my needs to another rep all over again. The new rep couldn't figure out how to put my information in the system so he asked another employee for assistance. The third rep then goes outside, comes back in inquiring about my Dodge. The biggest problem with that is I drove up in my Toyota Camry and do not own a dodge. Needless to say for a short period of time these guys could not even locate my vehicle. I wasted 45 minutes watching this horrible lack of organization and professionalism until I gave in and told them I will just take my vehicle somewhere else for service. It took additional time to get my vehicle finally located. Horrible service and I will choose a different dealership for service going forward!

Great costumer service!

I was rapidly taken care off.

Always top notch service. My car has been getting serviced here for many years. Rick is my service advisor and I would highly recommend him.

Hugo in the service department is always awesome. He's communicative and takes time to answer my questions and explain the details of my cars' maintenance and repairs.

Service is great, as always. In and out on a 10K in just over an hour. Staff is always professional, personable, and knowledgeable. Also, a minimal wait when you get there early.