I just spent 2 1/2 half hours waiting to speak to a Medicaide Rep. Yes it was frustrating. I was very, very fortunate to speak to a very compassionate Rep. Her name is Diana Hodgekinson. I've never had a more pleasant experience. . The 3 star rating is for the system but Diana was a 5 star in my opinion. Rhode Islanders still care for Rhode Islanders.
they never even answer their phone. what exactly are they doing??
I'm not quite sure how long you can be on hold at this place...after numerous times I've determined the limit is infinite.
Total incompetence, on hold 2-3 hours. Person on the phone is very nice, but couldn't help me. Seems DHS did some data clean up and booted my daughter with disabilities off food stamps. After talking to the nice man and emailing the person that I know over there, found out it was a technical glitch and should be fixed before the first of the month. Well today, after the first of the month, still incorrect. Spent another 2 hours on hold and had to give up as I had to go out. Seems the fix for the glitch didn't happen!!! No accountability, no one to 'complain' to. System is totally broken.
I have no joke been on hold for 47 minutes and they hung up on me THIS STATE GOVERNMENT SUCKS
Can't get to a human personal press this #the. Get press this # it's crazy. Or a busy signal... Why can t we get hello my Person .half hour out of my time
Government Building with Strained Parking
Depending on time of visit. Be prepared to walk a little.
Suckiest place to ever go! If you go make sure you plan on spending no less than 6 hours , bring snacks and drinks for your kids cuz they'll starve while waiting,to only be turned away after waiting all those hours they don't even have a tv to entertain the poor little children who are stuck in the waiting room with EVERYONE, it's definitely a dreaded place for most people I've ever talked to about it,
This state needs to get there act together 3 hour wait on phone its now the 5th most of us have no snap benefits on ours cards get it together Rbode island!!!
There all screwed up. Dhs is so over there head in lack of staff, poor mngmt!!, Confusion, red tape beauacratic b.s nightmare! They don't even answer their phones! Their supposed!?? Mult million dollar new system has only made the whole claims, processing , case files load ( Overload) baked up years even worse !! People aren't getting their checks for months / kids hungry .... On and on..it goes . I don't even know why I gave them a 1!?? and let's not forget How Gina Raimondo getting into office don't ask me how!???. For the life of me?? How she got voted in?? As soon as she was elected DHS had worse problems than ever before! That about.sums it up..
Not sure how this place operates, if that's what you can call it but, it's just horrible. All around horrible.
Be prepared to spend most of your day.ig you go here it is because you need to be here but they are slow.
Of all Rhode Island's state agencies, DHS is by far the most inept, and that's saying something in a tiny state already infamous for the staggering incompetence and corruption of its government.
I won't go into too many details, but we needed to speak with DHS urgently about the status of my wife's health insurance (a situation we'd already been arguing with Healthsource RI about for weeks). Not only did DHS fail to process her Medicaid application AT ALL, but I also had to waste THREE HOURS of my time on hold, all for nothing. I never even got to speak to someone, besides the ornery "operator" who answered my initial call as if she'd just had her pedicure interrupted by a telemarketer.
Eventually I just gave up, as it was clear that none of the overpaid, underworked staff at DHS was going to actually pick up the damned phone and do their job. Ordinarily I'd suggest DHS hire more staff (not exactly difficult in a state with a terrible economy and plenty of people looking for work), but since the state can't even balance its budget, there's probably not much point.
It seems every government agency in this pathetic state is engaged in a frantic race to the bottom to see who can be the most singularly useless agency in Rhode Island. Well done, DHS -- you "win." My wife still doesn't have an answer about whether she even has health insurance, and hasn't been able to fill a prescription for weeks, all thanks to the quite frankly incredible ineptitude of a crucial state agency that thousands of people rely on for food and medicine.
If you're reading this, I sincerely hope you have better "luck" than I did.
Went in quickly to pick up paperwork. Short line. Woman at desk was friendly, answered my questions.
Absolutely a most horrible experience. Forget about the wait times on the phone, I am talking about complete incompetence. Blatant lying. You can't believe one thing this department tells you. My wife and I both waited on the phone for over 3 hours and at the conclusion we were told two completely different excuses for why the cards have not been received.
This office has shut off and turned back on my food stamps every single month since i applied. So i have to go into the office EVERY SINGLE MONTH and tell them to fix their stupid mistake. Again and again every month. Place is a joke. Needs better workers. No wonder people keep filing lawsuits
I never do anything like this but I have to get this out there. I was on hold for over 3.5 hours once I finally was connected to a RUDE woman named Jackie Duffy...she was ignorant and acted like I was bothering her. I was explaining the situation to her and I felt she just wasn't interested in what I was asking her or saying. And I couldn't believe what happened next... I asked Jackie roughly how long would it take for someone to get back to me or to receive something in the mail and this woman was so RUDE her response was "I don't know..." (adding a snobby attitude to this remark). I had husband next to me and he was shocked on her response as well. I never have done this before but I'm sorry.. there are so many other people looking for work who would appreciate having a job.
25 min on hold
My minutes are running low on my phone
I wonder how many employees just don't answer the phones.
Are they happy when people get frustrated and hang up?
Good luck getting anyone on the phone to help with anything. I literally left my phone sitting on my nightstand ON HOLD from 11AM to 4PM yesterday!!! Today I'm back at it. Pretty shameful of RI DHS to just ignored people in need.
Elder Affairs Office...
Great resource...appointments appreciated in advance
My mother was on the phone trying to contact someone from SNAP from 9:30 am until 1:30 pm. This agency is beyond useless!
The man at the desk had great difficulties answering my questions.
If i could give zero stars i would. It is impossible to get any help. The workers are frustrated due to non functioning computer programs. The people are ready to tear heads off most its been the 4th time going this month and still not fixed.
It takes forever to get a call back and if you can't afford the copay they want to cut your benefit
dhs.ri.gov
