Providence Community Library Reviews

I'd be happy with the resources, but the hours are annoyingly limited. This is only a part-time library. It's a terrible place to rely on for study or work

I love this place. Too bad they don't open late everyday. Staff is awesome, very helpful. I always get movies for my winter weekends. If they don't have it I just put a hold and they bring it from one of the other libraries.

I came here and ordered a book, they said it would take two days to come in. Two days pasted I never received a call. Due to the snow conditions I waited a couple more days for a phone call to pick up. I never got a call, when I called them 2 weeks later I was transferred to order the book again after it got sent back, and before anyone would pick up the phone, they would hang up. They also said they would contact me by email, although I have never provided and email.....It took me about 4 calls to actually order the book once again. It was an extremely big inconvenience, and you would never think a librarians job would be that hard..But apparently it is. So to avoid any other inconvenient situations I had to ship the books to another library because I'd much rather not deal with this library.

We really love the library. My kids love it. We go more in summer. With school and observant to the Sabbath, Saturday is not and option and Sunday s they close. They really should be open on Sunday. Thank you to all the volunteers.

Its cool don't forget to pay your books and don't loose your library card.

I love going to Rochambeau...I have been able to request every book I've ever wanted, and I always have fun browsing the DVD staff picks. I've found the circulation desk staff to be consistently friendly and helpful.

Library and use of it on home computer is great, but this is the LOUDEST library I have ever been in. Right now I'm listening to 2 person talk loudly about China and last time I had to listen to a complete cell phone conversation. This always is the case here and staff does nothing. Good luck trying to concentrate if it's anything important, or even read a book for that matter

Lovely little library with a lot to choose from, they have separate floors for kids and adults which is nice. It can get a bit noisy but it's very cozy and nice to get a book or just stick around and read or study

Nice, yes. However the hours here are a COMPLETE joke. What library opens at 1 pm during the week? Absolute insanity.

Nice place to get work done. Good selection of magazines and newspapers. Only challenge is iffy wifi.

Terrible customer service. I took out a large novel that takes time to read (when you have kids and a full time job). I renewed it once and called to have it renewed a second time. The woman at the circulation desk could not have been more rude. I only needed it for a few more days. It was a novel from the 1940's that is probably taken out once every five years. There was no waiting list for the book. She would not allow me to renew it over the phone. Said I had to return it, wait until it went back on the shelf and then take it out again.

I visit all the Rhode Island CLAN libraries and this is the only one that did not let me renew a second time over the phone. And her whole tone was snotty and crude.

Good library, crappy staff.

As usual, the Children's librarians are so helpful and kind. We love our local library!!!

Always thought the Rochambeau Library is a place that whenever you leave you think that you need to come more often. I know libraries are not as popular as they used to be, and hope people will start coming more.

It is a nice accesible library however the environment is distracting and noisy; I would't recommend it for studying.

Everyone in the library is quiet-except the librarians!!! The circulation desk is so noisy. People renting books and movies at that desk are pretty loud, ok I understand that and it is only for a minute. But besides that, the librarians sitting at that desk DO NOT STOP TALKING and loud too! When people are looking they should be quieter too and perhaps there should be a sign. The librarians, however, are the main issue.

I love coming to this library to get out of the house and do some work. Library staff has always been patient, knowledgable, and kind in my experience. I do wish they opened earlier during the week (1pm is simply too late to be of use) but I'm glad this resource exists.

The staff I dealt with was helpful and nice. Small but good selection. Clean and organized building. Hours make no sense and can be inconvenient (this seems to be a problem with many of the Providence Community Libraries).

Came here for the ACLU Advocacy Training Seminar. Seems like a very nice library.

Helpful and courteous staff. Good selection of material. Good computer availability.

This library is great. Although they don't have every book you want, they're part of a great system of libraries that has many books and can ship them here. Also, the staff here is great.