Southgate Volkswagen LP Review

Had a great experience at Southgate Volkswagen, Abdo did a great job showing me the 2019 Jetta

I received a recall notice in regards to my Beetle, contacted the service department to schedule it. The service coordinator was unpleasant to book with and seemed very upset when I double check they were open Easter Monday (I mentioned it was a holiday as that day was offered as an appointment and was told that, "Yeah, it's not for us and we're actually ope.n" in an aggravated tone.) I then asked how long was needed for the repair and was quoted 1.5 total hours for both the repair and for the oil change to be completed, as well as an investigation into an electrical issue.

When I brought my vehicle in, I found out that the vehicle was actually scheduled for 4 hours as there were multiple recalls. The tech was surprised I didn't know and hadn't been informed. This turned into an overnight appointment which happens due to parts and this part was well communicated. When I picked up my vehicle, I was informed they had found the issue to my electrical problem and fixed it. What I wasn't told was that fixing the issue involved unplugging my car starter and not notifying me. When I finally reached the service department to question whether the "fix" was disconnecting my starter the service agent told me yeah, that's how they fixed it. I asked why I wasn't informed and got an oh well you should have been and when I pressed further was finally told they believe the car starter needs to be replaced and sorry you weren't told that. Overall, fairly disappointed with this location as I've had great service at other VW's.

Mark was great to deal with straight forward and great service :)

Decided to get my 2018 Tiguan, serviced from Southgate Volkswagen. When I purchased the car the sales manager and other staff informed us that the vehicle needs to be serviced every 15,000 KM. I sent it in for a service at 13,000km and after my service I drove the vehicle 5,000km, normal day to day city driving. The vehicle kept saying "low oil" and when I got it checked out from my mechanic he told me that the previous service provider put less oil. When I called Southgate Volkswagen the manager Ronda argued with me over the phone that my vehicle needs to be serviced every 7500km when the VW Canada website and owners manual clearly states 15,000km. I wasted my money and time with VW Southgate and received 1 litre of free oil after being argued with on the phone to pay for it. Ronda was one of the rudest people I've ever had to deal with, zero to none professionalism and when I asked to submit a complaint I was bluntly denied and was told to find a number online and make a complaint. I will never be bringing my vehicle here again and I would recommend to everybody not to waste there money at this unprofessional and coward place.

Dan made the buying experience effortless. We got our car today and we love it!

Love my new Volkswagen Atlas! I am Very happy with My car sales person Veer, he was understanding, no pressure and easy to talk to. I was stressed and not easy going during negotiations and Veer handled it well. Nicky in finance was also great I was happy with my interest rate and I appreciate him for communicating with my insurance company on my behalf to get the proper paperwork processed 30 mins before my company closed. I should have come in earlier to get the insurance, registration and papers signed before other businesses closed.
Buying a new car was a big decision for my family we had looked at many different 7 passenger vehicles over the past few months and the Atlas was the only one we could agree on.

@Danheller Dan Heller
Thank you so much for your amazing service ! So helpful and knowledgeable! I would highly recommend!!

Great personable staff, worked hard to get the best deal they could and a fair trade on my vehicle. Would recommend to anyone looking to purchase a new or used VW. Process was quick and to the point no messing around.

We recently purchased a 2018 Atlas at this location. We had the best experience at this location and out of any dealership we have ever worked with. The dealership went above and beyond to help us into a new vehicle and absolutely loved the customer service. The manager, Mike, was fantastic to deal with and our salesman, Dan, was knowledgeable and quirky. I would recommend working with both these fantastic humans.

I just bought my second vehicle from them, 2016 Golf R (first was 2012 GLI). I would recommend anyone to them, from friendly sales staff to accommodating finance people. Never felt pushed, final decision of buying the car was always mine. Shout out to all personnel that helped Graham, Tyler, Freddie and off course Don!

My guy Anton made it about as painless as buying a car can be. Good people, great cars.

Extremly high prices compared with other VW dealerships , transmission fluid is $48 a litre comparing with $32 at the dealership on the north side .. the service department is a place you want to avoid , high markups and selling unnecessary packages , the lady there gets offensive if you question the high prices .BEWARE!!!!!!

Had a easy time picking the car and getting what I wanted. No fuss with trade in as well. Just a all around smooth and friendly experience.

Just did my winter tire swap on both my Audi and Porsche within a week. Everything went very smooth although the service department is busy due to winter tire season. Service advisor Rhonda was able to book my car in with a short notice. She is very professional and easy to deal with and quality of service work is excellent as always. Highly recommended!

I am very happy , Alice Zelinski helped us a lot. Great job!

I had a great experience at Southgate Volkswagen. My sales associate Kris was very friendly and helpful. He respected my budget and tried to fit a suitable car within it. I walked away happy with my purchase.

Got my oil change done there. The staff was impolite, disrespectful and rude (for lack of better decent word). Left my feedback for service manager Holly Unger. She called me and without even asking me, started saying its like this n that because of covid. During 3 minute conversation she said covid at least 15 times. I guess covid took away their ability to be polite n respectful. After speaking to her, I feel its a culture at that place.

My advise to "people of color", stay away from this place. You can pay to get service at another dealership but respect should come free.

P.s no I don't want to call 8888 n discuss it further. Learnt my lesson.

Very good car shopping experience. Brand new Jetta drives smooth and stable. 1.4 turbo gives enough power for daily work commute. And very good salesmen Aaron and Jordan, they are professional and not pushy! Glad to do business with Southgate Volkswagen.

Nice atmosphere, relaxed, unlike the other dealerships I ve been to. Scott was really great.

Scott was such a great help in finding me my new car! Although used its absolutely perfect little car and I got it for such a great price. If I ever need a new car I'll defiantly return and use Scott. Awesome place, made things easy and painless!

Absolutely fantastic dealership. The Sales staff were courteous, quick to respond and not pushy at all in their tactics. They were fair and open during the entire process and really made the buying experince enjoyable. After I got my vehicle there were some small issues I noticed and the dealership took care of it without any questions whatsoever. The Service team are super knowledgebale and helpful and I would absolutely reccomend this dealership to anyone looking for a new vehicle

no pressure, just great knowledgeable people. I really had fun dealing with those guys.

I purchased a pre-owned Ford from this location in January, 2020 and have nothing but positive things to say about my experience!

Pricing was extremely fair (I did my research prior) and each member of the team that I've encountered was accommodating and straight forward.

If you are looking for a knowledgeable, honest, and non-pushy person in sales to talk to - Mike Gaudet is your guy. He is a great listener and will address your questions and concerns without making you feel like 'he's in it to close a deal'. He didn't try to sway me towards looking at other cars, was a great listener when I was describing what I was looking for, and gave me his opinion without stating is as 'fact'. This was a big contrast to a recent experience while helping a relative buy a Subaru back in December...

Charissa in finance is another extremely personable and very experienced individual. With 10+ years in vehicle financing, she knew exactly what she was doing and was able to break everything down step-by-step and address each and every question I had with a more than satisfactory response.

Whether you are looking for a VW or not, I would strongly suggest this dealership.

Thanks team for turning my car-buying experience so positive from start to finish!

-Elena R

DO NOT EVER BUY A USED VEHICLE HERE!!! ABSOLUTELY HORRIBLE;

I purchased a 2013 mini-cooper from Southgate Volkswagen from Justin King on October 9, the start of the purchase was very easy and felt very painless. We went back and forth with the additional items i wanted on my new car (Winter Studded tires, and a remote car starter) we negotiated and finally met a price I was happy with. (I thought "Wow this is tooo easy") I went and signed the bill of sale and left a deposit for the car I went met with Freddy a finance guy arranged that i would be coming to pick the car up on the following Tuesday October 13 around 3-4pm(After Thanksgiving I had to wait on my bank to transfer the funds)

When Tuesday rolled around, I left work early to go to the bank for the cheque. I had a voicemail from Aaron (? could be a different name) at 3pm calling about the remote starter. I called him right before i was going into the bank for my appointment to get the money. He advised me that the car starter was going to cost more than they had put on the bill of sale and that i could either pay the difference or i could get the remote starter removed and they would take 1,000 off. I told him that I don't want the car if that was the case, he told me he would look into it more and let me know. I was then sitting in front of my bank teller about to get the cheque and he called back to tell me that there had been a communication error and they gave me the wrong price, once again i told him i was about to get the cheque to drop off and how could they promise a remote starter and then go back on their word... He said he would call me back AGAIN after he looked into it more. He then called back and said he would offer the price that we had signed on and they would install the car starter. I had to BOOK another bank appointment and miss ANOTHER day of work to get this organized. They advised me that it would take longer for the car started to get installed and they would let me know when it was going to get done.

On Thursday (October 15th) i dropped the money off (silly me) i spoke with Tammy who is ABSOLUTELY awesome. She answered all my unknown questions, told me that she was away on Friday and that someone would call me on Friday to let me know when it was done. She said it would most likely be Freddy. Friday rolls around and i hadn't heard anything from southgate at 10am i called and left a voicemail on Freddy's phone, then two hours go by i called again it went to voicemail again, I then emailed, and emailed the group email that they had sent me to confirm about the car starter. I finally get an email back on Saturday telling me that there was an issue and "I think it is in the shop getting installed" This gones on for all of saturday until around 6pm i finally get a call saying that it is complete and i can pick the car up on MONDAY because they do not have detailers in till then.

On monday I go to pick my car up, I meet with Justin and they takes me back to Tammys office. As i am about to enter Tammys office; Justin says to me "oh btw we couldn't get your tires studded but they are better than what you were going to get" at which point i say "Are you F***King kidding me? This all sale of this car has been a god dam nightmare." I spoke with Tammy told her what had happened and she goes and solves my issues they eventually get the tires i asked for studded and all is well... OR So I thought.

3 days later.... I get a light turn on that says "SERVICE OVER DUE" it is the oil. I check the dipstick and the oil is Black as hell. I am now in the process of finding out what the hell is going on, if the other fluids have even been checked. I am not stuck with a large bill getting a dealership to tell me what all needs to fixed because Southgate Volkswagen didn't do a MAINTENANCE CHECK LIKE THEY SAID THEY DID.

Excellent customer service in every single aspect. Aaron K (our salesman) has treated us the best way possible and the finance department person that we dealth with (Seth) treated us just as well as Aaron... if you ask me, I will recomend these two guys blindfolded. Now is regards to the dealership itslef, complete showroom if you want to take a look at all the models, very friendly personnel in general. If you are looking for a VW, go there, you will not regret it!!

Everytime I set foot in Southgate Volkswagen the entire team goes above and beyond to make me feel welcome and taken care of. The service team is always honest and fair, especially with my last service there, I had tires swapped, a regular scheduled service and a recall done and it was such an easy process. My family owns 2 Volkswagens and would never trust anyone else to do the work on them. We buy all our tires from their parts department, those guys really know their stuff and they usually have the cutest VW swag to buy when we go in! The dealership is following the protocols around Covid and it feels clean and safe there. Overall we highly recommend this dealership to anyone looking to service. buy parts or purchase a car. I am not one to hand out 5 stars - I feel there is always room for improvement but this dealership has earned it!!! Keep up the good work!!!

Excellent service experience, easy to book, they arranged a loaner vehicle and the work was done on time for the quoted price. The staff are all very friendly, knowledgable and attentive.

Our family had a great sales experience at Southgate VW. It all started with the friendly greeting and no pressure tactic of the Salesman Kris. He was patient with us and I was pleased to deal with him. Jason the Sales Manager was readily available to address any concerns or to clarify numbers. Seth the Finance Manager was very thorough. All around great group to deal with and my Family would recommend Southgate VW as a great place to shop for a new vehicle.

I recently brought my car in for service. I was greeted kindly by the staff, especially Rhonda. She was polite, knowledgeable and answered all my questions. I will continue to bring my car back for service.

10/10 satisfaction. I was shopping around for a vehicle and found other dealerships frustrating as the salespersons tended to be pushy.

At SouthGate Volkswagen, the sales team, particularly Aaron, were knowledgeable, extremely helpful & friendly & CLASSY. I, at no point, felt like I was being pushed or forced to buy a VW. Instead, I was told all I needed to know and asked & was able to make the decision on my own without any pressure.

I love my VW Golf. I definitely recommend SouthGate VW, especially Aaron in sales & Evan in Finance!

Southgate Volkswagen has been my go to dealer for service. Service advisor Rhonda is very friendly and knowledgeable, which makes the experience seamless and easy. The technician John, who worked on my car, does great work. My vehicle was ready in a timely fashion. Overall experience is excellent and stressless.

Highly recommended! Great experience every time!

Everybody was so kind. They treated me like a queen and everytime I had a question, they were able to answer it, or to call back in the same day! I will recommend this dealership and will go back there even if I'm 5 hours away from them.

Very nice and straight forward staff. Jackson was very helpful throughout the buying process.

I had great experience purchasing my vehicle here. All the guys here are fun and professional. Trough my process of buying the vehicle I was dealing with Anton and I would highly recommend him if you are looking to buy a vehicle, he is awesome, knows everything what should real professional suppose to know and he will get you the deal that you want.

I just want to applaud Ace Hassani for such wonderful service, Ace walked me through purchasing a 2013 Ford Edge sport step by step, sending me pictures/videos detailing everything I needed to see, it s almost as if I was there in person. I stayed all the way in Toronto and felt satisfied enough to make the purchase with his help without having any doubts. He outlined everything, I had no regrets flying out there on March 13th 2020 and drove back to Toronto with nothing but smiles, feeling 100% satisfied. If I was suppose to buy another car dealing with Ace I d do it in a heart beat. Big thank you to Ace Hassani.

Great cars, friendly peoples. I went visit to take a look a Golf without appointment. Accidently I met a man who was at entrance parking lot named Kris and talk about a car I look for. And I found a great 2013 Hyundai Elantra hatch and bought it.

Great experience with Southgate Volkswagen. Thanks to Keagan Wallce , the product specialist , who was very helpful and very professional.

I purchased a new Jetta from Tyler in sales. He was very accommodating and knowledgeable. I recommend going to see him if you're in the market for a new vehicle.

I had an awesome experience with Dan. I knew what I wanted and he delivered. He exceeded all my expectations. Went over an above with his service.

My husband and I bought our first ever new car here, and my dream car of a Volkswagen Beetle. The staff were incredibly helpful and friendly and the negotiations we asked for were met on top of them getting us a remote start included. We had been to other dealerships and they were always nice but we really felt they went above and beyond here in friendliness, affordability, and care. Our gorgeous orange beetle works great and they made sure it was clean and that we knew all the features and how they worked before we left even after we had done a test drive. We 100% would recommend this location and the staff Anton, Veer and Nicki as they were all very helpful, energetic and made us feel very at ease and we never felt pushed around or forced into a sale. They also bought both our old cars and saved us selling them ourselves for the same price, so we were able to get lower on our deal and get rid of two very old cars. Overall exceptional service!

Three VW dealers in Edmonton. This is by far the worst. By a mile. One of the most incompetent service department in existance.

Prompt, responsive and professional sales rep who conducted interactions without a "hard sell" and instead provided thinking space.

Fantastic experience! Especially considering 90% of my interaction was via the phone & email. Prompt and professional staff. Would highly recommend Jackson or any of his associates.

Today I called and spoke to the parts department, I was looking to get the size of the sway bar bushings on my car that I purchased from there and bring there for services. I gave them my info and they pulled my car up but were unable to tell me the size . My boyfriend then calls and was able to get the size no problem. I don t know if this guy was just being lazy or sexist but it cost you a sale. I was in the night before fully prepared to buy a new car. Won t be happening now. I ll be going to Norden from now on for all my services.

I had a couple of very good experiences at Southgate Volkswagen. The service department did a great job of informing me of what was going on with my car and it was ready when they said it was going to be ready! Everything was done right. When it came time to trade in my car they very honest and upfront with everything. No 4-square sales tactics, no pressure, just straight numbers you can get your head around. A good deal is when you can walk away satisfied with what you got without regrets. I ll say that I got a great deal and won t hesitate to go back when my car needs some VW love. I would recommend this dealership to anyone.

Ahmed was a great salesman to work with - patient, knew his product, and was willing to work with me to make a happy deal. He also introduced me to a variety of other staff - all pleasant and helpful. Highly recommend!

Scott was really easy to work with. I would recommend this dealership to anyone looking for a Volkswagen.

I have nothing but good things to say about my experience at Southgate Volkswagen. Ace and his team made the process of buying a vehicle so smooth. The whole team was professional, knowledgeable, and genuine. I would absolutely come back when looking for our next vehicle!

I was recently in an accident and needed a new vehicle to get around, so I travelled to Edmonton from Grande Prairie to find the right fit. Jon went above and beyond to ensure we had an amazing experience and walked away happy. Impeccable customer service! Definitely recommend to anyone in the market for a new vehicle!

It just took me two visit, each about 2 hours to finalize my brand new purchase Tiguan. My experience with Chris Foerse and Noel Tanner was absolutely straightforward, clean without any sales-price gimmicks. On the second day, delivery day Chris spend good time with me taking me over again with the features of the Car. It s an overall nice experience. Looking forward for the Service experiences.

I just changed my reading from a 3-star to a 5-star after dealing with an employee Howard Kao. He was extremely helpful , quick and got my item delivered asap and had zero down time. Thank you ! I would definitely deal with this employee again . He will get my business everytime.

Great experience buying an SUV. They work as a team. Finance guys are awesome. Would definitely recommend going there (Ask for Ahmed) if you are in the market!

Service at SOUTHGATE VW is awesome! Rhonda got me in without an appointment. They re team is outstanding. Thank you.

Abdo Jomha helped purchase our Tiguan. He was detailed and very informative on all aspects of the purchase. Honest and easy to work with. Made this purchase the easiest one by far.

This is the better option for buying a new or used car

First time dealing with Southgate Volkswagan. The customer service was great. Very professional

Working in the service industry, I look for top notch service quality because that is the quality I provide. Dealing with Aaron Krusch you get just that. He goes out of his way to make you feel important and that you matter. Most car sales places I feel like I'm just a sale and I do not get that when dealing with Aaron! If your looking for a vehicle, go see him and you'll see exactly what I am talking about. Cheers!

Habib was great and has fantastic hair, i dont know why someone would buy from anyone else

Dan Heller was amazing to deal with I was very satisfied with the experience at Southgate VW would most definitely deal with him again

It was a great experience. Kris bent over backwards to accommodate our whines or thoughts on vechiles.

The only thought we had is that it would have been great for Kris to ensure that he understood what what we needed. Where we looking for - safety? Fuel economy? Space to transport stuff, for instance.

Again Kris went above and beyond to make it a great experience and we would not hesitate to refer him over and over. Kris is a phenomenal guy with an gracious personality.

Thanks again Kris!

Great experience picking up my new vehicle. I was working with the other two dealers in Edmonton area and a few others and Southgate staff were by far the best to work with. They listened and didn't harass me with anything that I was clear to indicate I didn't want.

Terrible service. I came in with an issue of the battery needing to be boosted to start. They charged 3000 to replace the alternator plus two radiator fans. One day later, I have the same issue and take it back in. They offer to replace the battery for an additional 300 dollars with labor, (another diagnostic fee of 50 dollars), and two days of service. The vehicle has now been in service for 4 days total to fix the issue of the battery needing to be boosted to start it. Total cost is over 3300 dollars or more than 10% of the total cost of the vehicle. 2006 VW jetta.

Think about the life of your vehicle. All salesman will be cordial when they want to sell you a vehicle. The service department is not only incompetent (three hours of labor time to replace a battery) but rude when addressing customers on the phone. Upon phoning the volkswagen Canada about the issue, the agent concurred that there was an issue with workmanship on the part of the service department.

Keep your distance from this dealership or you may be faced with paying 10% of the total cost of the vehicle on your next service appointment.

Edit: Went back in on 3-Nov-2012 to take a look at at 2013 golf GTI despite the terrible service dept. Upon making an offer to get the ball rolling, a young, cocky, arrogant manager(Josh Field) remarked that we wasted his time and sarcastically said thanks for coming in. I hopped back into my car, drove to Norden, and purchased the GTI from them on the same day.

Sorry Raymond, you lost your first sale due to irresponsible, and atrociously bad management.

Moral of the story: Need to a buy a VW in the city of Edmonton? Go to Norden and save yourself some trouble.

Rhonda was unbelievable and she serviced all of my needs

Jackson is very friendly , no pressure sale and able to answer all my questions in a timely manner. Even was very nice from finance department. Good experience through out the whole process . And great service department .

Great buying experience! Kent, Jason and Nicky were great to work with. Super happy with their professionalism and knowledge of their product line.

The service team at Southgate Volkswagen is awesome! I highly recommend David, Chris, and Rhonda for they are knowledgeable and friendly.

Great staff. Aaron, Evan and Seth were great. Have to tip the hat to Aaron, highly professional salesman! Thanks again!

First thing I would like to say is...

I wish the app would allow me to rate more then 5 star. I bought a 2019 BMW X3. I have been researching this vehicle for a while and knew what the market price should be. I worked on the numbers with Dan Heller and Jonathan (sales manager) and was surprised we were able to agree on a price that was below market value. They were easy to work with and after I test drove the X3, I noticed a potential (minor) issue with the brakes. Without hesitation Jonathan offered to fix the issue without changing the agreed price. They replaced 2 faulty rotors ($850 +labour) Given the current COVID pandemic,they were able to source the parts in a timely manner and got the vehicle ready for pick up. They also priced matched the 3M and ceramic coating from a shop in Calgary. All in all I will recommend this place to everyone I know.

To help you better understand. I visited several dealerships during my vehicle search. Everytime I would speak to the "others" it was like nails on a chalkboard. The staff at the "other" places were quite pushy and stuck up. I left those dealership feeling anxious and greasy. It was so bad that I almost stopped looking at vehicles from dealerships.

Hands down. This dealership has a great sales and financing staff. The atmosphere and all around feeling was quite enjoyable. I'm truly happy with my purchase and would do it all again in the future.

Friendly service, accommodating to asks, and they go out of their way to help their customers.

Go see SCOTT MCNAUGHTON!!! He saved the day and regained my confidence in purchasing a VW after being let down by another local VW dealer! Amazing service amazing building amazing staff. The GM is extremely pleasant and quite a conversationalist!t AND they have a toy corner for your kids!!!! I will forever recommend Southgate VW!

My salesman (Shadi), was fantastic. Very knowledgeable about the vehicle I was looking for. He also delivered it to my home. After delivery he has helped me get set up with accessories. Would recommend Shadi to anyone looking to purchase. Kudos. Great service.

Steve and Veer were awesome to deal with.
I would recommend asking for them!

After a long search for a pre-owned vehicle, I was glad to happen across Kent Astle at Southgate VW. Kent was very patient and helpful without being pushy...so not the typical sales guy! I have recommended Kent to friends because I trust that they will be in good hands! Also, bought a pre-owned VW and found that Southgate VW was diligent on making all necessary repairs/touch-ups to the vehicle from their initiative before the sale was finalized. Very much appreciated and thanks!

I'm glad I came to Southgate VW. Stephen Lochan was helpful and accommodating in my search for a vehicle. This is my 4th VW and second Jetta and I'm very satisfied with my experience here.

I did maintenance 2 weeks ago very very bad experience

Southgate and VW Canada do NOT honor the TDI emissions warranty. They will use any excuse to bill the customer and void the warranty. I would avoid this dealer and VW products in general. The company is rotten to the core.

Patient, non-pushy salesmen. Were very accommodating. Had a great experience, would recommend checking them out if you're in the market for a vehicle. Several other dealerships in the area too. Thanks Richard!

Great staff and easy to deal with. Made purchasing our vehicle easy.

John the salesman was very accommodating and yet never pushy. The other John the manager was very straight forward. None of us had to beat around the bushes. I test drove a couple of cars and ended up bought one in about an hour total time it took. Yes, I made an offer and got a fair discount.
When I pick up the car nextday. I was totally impressed that Southgate VW gave me a new wind shield, because the was a chip that I didn't even noticed, plus a set of relatively new summer tires on wheels that I also didn't know come with the car.
That is like getting $3000 of extra stuff right there. Thank you guys.

Awesome, had the vehicle I wanted in stock
Good value for my trade

Very positive and welcoming people at this dealership!! From the service, parts, to sales I enjoyed my experience and felt that I was treated fairly and with respect.

Definetly go and see Colin Fisher! A+ Service! Will 100% go back and see him again!! Thank you for the awesome service!

I have been so happy with the service i have recieved over the past four years and especially this last time i went in that i went to social media to proclaim it!!! Your service technicians especially chris hasve helped me so much even this last quick visit i had with a flat tire. Answered all my questions and i didnt even have an appointment! Went above and beyond and beyond again to make sure i was helped!

Great attention to customer satisfaction, will definitely recommend to friends and family

I am so happy and excited about my purchase of my new Volkswagen Beetle Dune. Thank you to Anton and the rest of the staff who made my purchase seamless as I came from Saskatchewan to buy the Dune as I could not get it there.

I purchased a SUV at the Southgate Volkswagen located near Elislie Road.
The product advisor Jackson Hawreliak impressed me and my husband with his expertise, honesty and kindness.
My satisfaction after the purchase is high. I would definitely recommend this staff and dealership to my friends based on
pleasant experience.

This review is for the service department. I dropped off my 2015 Jetta for a couple MIL s. Staff are friendly and courteous when they greet you. I described every issue to my service advisor and left my car with them. The next day I received a quote for every possible issue that they thought to be wrong. I opted for the more expensive repair to ensure everything was dealt with. I picked up my car and a couple days later one of the issues was back. I paid for a certified master tech to work on my car and they ensured me the issues would be resolved. They were not.

Be careful when getting when getting your car repaired here. They will take advantage of you and double charge you. The issue that I have could ve been fixed in minutes had they done it when everything was apart the first time. Do the job properly the first time. Don t throw parts at people s vehicles expecting it to fix every issue.

Abdo Jomha made our experience at Southgate Volkswagen, exceptional!

The day finally arrived when we were ready to visit dealerships in search of the first car for our very excited 16 year old daughter.
As a responsible learning experience our daughter will be required to help pay for her car and therefore we wanted her to fully understand the process and the associated costs.

After we introduced ourselves to Abdo Jomha and explained our plan, he immediately made our daughter feel comfortable and part of the entire experience. He quickly identified what was important to her which were the cosmetics; and for us, safety features and a comfortable budget that she could afford.

Abdo was the reason we chose Southgate Volkswagen. He was professional, knowledgeable and very respectful. Our daughter will always have fond memories about the day she purchased her first car.

Thanks Abdo and Southgate Volkswagen!

I was fortunate enough to meet Habib who was very respectful and made my car buying experience one that I will not soon forget. He is fairly knew to the dealership but I was taken aback by his knowledge in regards to the Volkswagen Tiguan that I ended up purchasing. Would highly recommend him to anyone in the market for a vehicle, Thanks Habib :)

Go see Shadi at Southside Volkswagen, he made my buying experience stress free and got me exactly what I was looking for. Go see him, you won t be disappointed.

Awesome experience today purchasing our new VW Jetta! Jackson and Mike were amazing through the whole process. Not pushy and never made us feel rushed! Great to work with! Would 100% recommend checking this place out when looking for your next new vehicle

Great experience when servicing my car. Careful attention to safety regarding COVID-19 protocols. Waited for my car in there upstairs work area to continuing my work while waiting.

I had a fantastic experience with my Sales Person Tye, he was very helpful and easy to deal with! I would recommend any of my friends to deal with him!