Jonathan Simpson

Review of Southgate Volkswagen LP

This review is for the service department. I dropp...

This review is for the service department. I dropped off my 2015 Jetta for a couple MIL s. Staff are friendly and courteous when they greet you. I described every issue to my service advisor and left my car with them. The next day I received a quote for every possible issue that they thought to be wrong. I opted for the more expensive repair to ensure everything was dealt with. I picked up my car and a couple days later one of the issues was back. I paid for a certified master tech to work on my car and they ensured me the issues would be resolved. They were not.

Be careful when getting when getting your car repaired here. They will take advantage of you and double charge you. The issue that I have could ve been fixed in minutes had they done it when everything was apart the first time. Do the job properly the first time. Don t throw parts at people s vehicles expecting it to fix every issue.