Ellen Robinson

Review of Southgate Volkswagen LP

DO NOT EVER BUY A USED VEHICLE HERE!!! ABSOLUTELY ...

DO NOT EVER BUY A USED VEHICLE HERE!!! ABSOLUTELY HORRIBLE;

I purchased a 2013 mini-cooper from Southgate Volkswagen from Justin King on October 9, the start of the purchase was very easy and felt very painless. We went back and forth with the additional items i wanted on my new car (Winter Studded tires, and a remote car starter) we negotiated and finally met a price I was happy with. (I thought "Wow this is tooo easy") I went and signed the bill of sale and left a deposit for the car I went met with Freddy a finance guy arranged that i would be coming to pick the car up on the following Tuesday October 13 around 3-4pm(After Thanksgiving I had to wait on my bank to transfer the funds)

When Tuesday rolled around, I left work early to go to the bank for the cheque. I had a voicemail from Aaron (? could be a different name) at 3pm calling about the remote starter. I called him right before i was going into the bank for my appointment to get the money. He advised me that the car starter was going to cost more than they had put on the bill of sale and that i could either pay the difference or i could get the remote starter removed and they would take 1,000 off. I told him that I don't want the car if that was the case, he told me he would look into it more and let me know. I was then sitting in front of my bank teller about to get the cheque and he called back to tell me that there had been a communication error and they gave me the wrong price, once again i told him i was about to get the cheque to drop off and how could they promise a remote starter and then go back on their word... He said he would call me back AGAIN after he looked into it more. He then called back and said he would offer the price that we had signed on and they would install the car starter. I had to BOOK another bank appointment and miss ANOTHER day of work to get this organized. They advised me that it would take longer for the car started to get installed and they would let me know when it was going to get done.

On Thursday (October 15th) i dropped the money off (silly me) i spoke with Tammy who is ABSOLUTELY awesome. She answered all my unknown questions, told me that she was away on Friday and that someone would call me on Friday to let me know when it was done. She said it would most likely be Freddy. Friday rolls around and i hadn't heard anything from southgate at 10am i called and left a voicemail on Freddy's phone, then two hours go by i called again it went to voicemail again, I then emailed, and emailed the group email that they had sent me to confirm about the car starter. I finally get an email back on Saturday telling me that there was an issue and "I think it is in the shop getting installed" This gones on for all of saturday until around 6pm i finally get a call saying that it is complete and i can pick the car up on MONDAY because they do not have detailers in till then.

On monday I go to pick my car up, I meet with Justin and they takes me back to Tammys office. As i am about to enter Tammys office; Justin says to me "oh btw we couldn't get your tires studded but they are better than what you were going to get" at which point i say "Are you F***King kidding me? This all sale of this car has been a god dam nightmare." I spoke with Tammy told her what had happened and she goes and solves my issues they eventually get the tires i asked for studded and all is well... OR So I thought.

3 days later.... I get a light turn on that says "SERVICE OVER DUE" it is the oil. I check the dipstick and the oil is Black as hell. I am now in the process of finding out what the hell is going on, if the other fluids have even been checked. I am not stuck with a large bill getting a dealership to tell me what all needs to fixed because Southgate Volkswagen didn't do a MAINTENANCE CHECK LIKE THEY SAID THEY DID.