Suhail G

Review of Southgate Volkswagen LP

Terrible service. I came in with an issue of the b...

Terrible service. I came in with an issue of the battery needing to be boosted to start. They charged 3000 to replace the alternator plus two radiator fans. One day later, I have the same issue and take it back in. They offer to replace the battery for an additional 300 dollars with labor, (another diagnostic fee of 50 dollars), and two days of service. The vehicle has now been in service for 4 days total to fix the issue of the battery needing to be boosted to start it. Total cost is over 3300 dollars or more than 10% of the total cost of the vehicle. 2006 VW jetta.

Think about the life of your vehicle. All salesman will be cordial when they want to sell you a vehicle. The service department is not only incompetent (three hours of labor time to replace a battery) but rude when addressing customers on the phone. Upon phoning the volkswagen Canada about the issue, the agent concurred that there was an issue with workmanship on the part of the service department.

Keep your distance from this dealership or you may be faced with paying 10% of the total cost of the vehicle on your next service appointment.

Edit: Went back in on 3-Nov-2012 to take a look at at 2013 golf GTI despite the terrible service dept. Upon making an offer to get the ball rolling, a young, cocky, arrogant manager(Josh Field) remarked that we wasted his time and sarcastically said thanks for coming in. I hopped back into my car, drove to Norden, and purchased the GTI from them on the same day.

Sorry Raymond, you lost your first sale due to irresponsible, and atrociously bad management.

Moral of the story: Need to a buy a VW in the city of Edmonton? Go to Norden and save yourself some trouble.