Jessie Carruthers

Review of Southgate Volkswagen LP

I received a recall notice in regards to my Beetle...

I received a recall notice in regards to my Beetle, contacted the service department to schedule it. The service coordinator was unpleasant to book with and seemed very upset when I double check they were open Easter Monday (I mentioned it was a holiday as that day was offered as an appointment and was told that, "Yeah, it's not for us and we're actually ope.n" in an aggravated tone.) I then asked how long was needed for the repair and was quoted 1.5 total hours for both the repair and for the oil change to be completed, as well as an investigation into an electrical issue.

When I brought my vehicle in, I found out that the vehicle was actually scheduled for 4 hours as there were multiple recalls. The tech was surprised I didn't know and hadn't been informed. This turned into an overnight appointment which happens due to parts and this part was well communicated. When I picked up my vehicle, I was informed they had found the issue to my electrical problem and fixed it. What I wasn't told was that fixing the issue involved unplugging my car starter and not notifying me. When I finally reached the service department to question whether the "fix" was disconnecting my starter the service agent told me yeah, that's how they fixed it. I asked why I wasn't informed and got an oh well you should have been and when I pressed further was finally told they believe the car starter needs to be replaced and sorry you weren't told that. Overall, fairly disappointed with this location as I've had great service at other VW's.