Solstice Benefits, Inc. Reviews

The telephone conversation went extremely well. The man was very helpful and polite. He knew how to do his job real well.

Kyle was awesome and very helpful. No issues with UTD and Solstice.

The lady Glenda spoke to helped me understand my plan and my coverages very well. I am very happy with my dental plan.

HORRIBLE DENTAL INSURANCE!!!

I am stuck with this dental company through my employer. I have asked them for a membership card about 6 times and was always told one will be sent and I have never got one.

A claim was submitted when my son had dental work done and I called several times about every 2 months and was told they needed one small minor thing from the Dentist and then the claim would be paid. Finally a year went by and they finally told me that they are not paying the claim. Why would you tell me every time I called prior to this it would paid and now you are telling me it is not eligible to be paid. This should have been told to me during one of my first calls.

During my last couple calls to them I was told that the Supervisor Fabio would call me back. He never called me. When I called back to speak with him, I was told that he was not available. I would be put on hold for long periods of time (15 minutes or more) while they would speak to Fabio and then come back to me and tell me that Fabio said we cannot pay your claim. Why could Fabio not man up and speak to directly in regards to this?

The representative was very kind and explained to me all the benefits I have with my insurance

The person I spoke to at Solstice was easy to understand and got right to the issue and had me back up and running in a few short minutes. I give Victor a thumbs up!

It was my first time calling and I had an overall pleasant experience. The representative who helped me, Keisha, was friendly, professional and knowledgeable.

Daniel was great to speak with. Brightened my day and helped me with what I needed!

I had a pleasant experience speaking with sindy she was patient providing me with dentist my wife can go to that accept her dental plan. As well she helped me understand my wife dental benefits.

Absolutely horrible insurance. Very disorganized, calling customer service is a waste of time, when you do call, plan to be on hold for at least 35 minutes, also you will get a different answer to the same question each time you do call. The website is horrible. When I go to my home portal, the "benefits" section does not open, but of course the "pay bill" section does. My advice, spend a little more money, this plan is a waste of your time. Not even worthy of 1 star.

Deplorable coverage. Called to get a preauth of what they covered on procedures for my child. The total bill was $1716.00 I paid my portion up front. The remaining $974.60 was supposed to be covered by Solstice per their own communication to the dentist. They have paid a total of $120. If you weren't going to pay the claim, then please state that when the dentist office calls in for preauth. I told the person today at Solstice that I am so very sorry that he has to deal with these calls and that I was not upset with him, but that I am sorry that Solstice is a company that is lacking in integrity. I don't need an empty apology from the owner either. Everything that the previous reviews state are true. Uninformed staff, long wait times (id wait on hold 30 min and be hung up on), Dental staff dealing with them for months at a time, submitting what Solstice requested, giving verification that it was received, and then stating that they never received the documents. And the website being up 99.9% of the time...well only the portion to take payments. The option to look at your claims had never worked! Every dental office I have spoken with refuses to accept them any more. The county had them for their dental coverage last year and no more. Please understand when people are paying for a service, they are not looking for games to be played.

Called to see where I could go and was sent a list and a new card. Very helpful

I was satisfied with the support provided by Miss Yuleyka, Congratulations very professional ...

Excellent customer service; representative was knowledgeable, courteous and quick. Very satisfied.

I was fortunate to speak with Whitney Cook today. She was very helpful and professional. After speaking with her I would certainly recommend Solstice Insurance to anyone needing dental insurance.

I had a problem logging in to make a payment so I called in and the person I spoke with was so helpful and accommodating.And she also helped me to find a dentist.Is that great or what

If you live in Panama City Beach, FL, look elsewhere for a dental or vision discount plan. Hardly any providers in the network. I went to walmart for a vision exam, and they had never heard of Solstice. I was not given the appropriate discount. Solstice only supports Aspen Dental in the area. No orthodontists. Customer service representatives were rude and uncaring. I tried them for almost two months. They took my money, and aren't refunding anything. Horrible customer service.

I recently called Solstice to verify eligibility and request new ID cards. Adrianna was extremely polite, professional and very helpful.

Very professional and courteous customer service rep who answered all my questions and sent me requested documents. Happy with service.

The representative Karen was excellent have patience and very very knowledgeable on my plan it was able to answer all my questions without hesitation it was a pleasure dealing with her

The experience with Geraldine was very pleasant. At the end of the call I was not so anxious and my doubts were dissipated. Bravo for her!

service received was fast and professional, i'm very satisfied

Had a question with my billing and customer service was able to explain it to me.

Representative I dealt with on the phone was extraordinary. Debra deserves a raise

Do young lady who assist me was very helpful and did a outstanding job thank you so much

I had an excellent customer service Rep. Her name is Gayle. She was very thorough look n explanation of benefits. Sent me further options and emailed 800 HMO plans available!!!!
She even explained I can signups immediately for a low monthly premium of $16.00. for alus on Disability this is priceless information.
I congratulate a Rep like Gayle.
She is a star in my list.

Just had the best customer service every with Jessica from Solstice Benefits she was very knowledgeable and went beyond the call of duty to help me with my concerns. What a way to start the New Year off!! Great Job Jessica keep up the good work

Kyle was very helpful and understanding considering the early hour of the morning

Sindy was very helpful in assisting me in comparing dental plans that would best suited for my needs.

great help over the phone to find out information on my policy

This is a dental and vision insurance that is cost effective and can be activated within a relatively short period of time. I am 69 years old and have not worked for many years and was able to obtain viable dental insurance. I have since had thousands of dollars in claims with a relatively low associated copay !

great customer service...had a consult with a dentist who tried to overcharge me, the agent was great and told me what normal charges should be...thank you!

Customer service rep was great! Very understanding, and helpful. Promised to call me back in 24-48 hours, if they don't I will update this.

Alexandria has been very Patient to understand and assist a new Marketplace Client to confirm all my details. Please Thank and Commend her hardwork. Appreciate it. God willing looking forward to the new Benefits Plan.

Good customer service; customer service representative was very eager and patient with answering all of my questions. So far with my dental plan, I have a great number of options of providers to choose from.

Called in today received great service. Glenda was a big help answering my questions.

This plan was recommended by my dentist when I quit my job and became self employed. This is a discount plan and fits my needs perfectly. I was a benefits administrator at my old position and although I may pay a little more out of pocket when I go to the dentist the cost of the plan is half of what I paid through my employer so I am paying less per year then I was. Anyone shopping for a dental plan needs to really look at what kind s of procedures they may need for the coming year. Most plans have out of pockets costs for any procedures over and above the regular cleanings. This was and is a great plan for myself and my family.

Two of the things I expect when calling a company is great customer service and getting all my concerns I got both of those two things speaking with Sindy very polite friendly voice.

Whitney's great ! She helped me make my payment over the phone today Ana was very helpful, she explained to me that even know I pay several months in advance that the website doesn't show it and I was concerned that it kept showing I had a balance but she assured me they are trying to fix the website and that I am paid through the end of the year ! Thank you Whitney

Emanuel its the best. Great service 100% recommended

Excellent customer service. Rep said he would email me and he did.

Cristina was very helpful and was able to help me understand my problems

The customer representative who answered my phone call was very helpful and kind. Someone who s willing to help and answer all questions. I m very impressed. Thank you.

SCAM!!! waste of your time, website down from healtcare.gov and they never answer their phones. Horrible insurance company better off throwing your money in a bond fire.

Most of us share the frustrations of calling a big corporation for assistance,in most cases we get stuck with a long wait to speak to a heavily accented person who only adds to the frustration by exhibiting his or her complete lack of understanding!However ,today I spoke with a highly intelligent very helpful person by the name of Mike.He helped me immensely even to the point that he told me to put him on hold (Now that's a switch )while I called my dentist to procure procedure numbers.He then gave me my co-pay costs and successfully satisfied all my questions.Great! Why can't all my searches for competence be as smooth as today's ? Thanks Mike and thanks Solstice.

I was very impressed with the attentiveness, courtesy, and excellent customer service I received during my recent call.The representative Emmanuel provided outstanding service! He took the time to answer all my questions, and was extremely patient and very helpful.

Only 4 stars because I wish you could do more things on the website without needing to call in. I just wanted to cancel my auto-pay and it seems like I should be able to do that without talking to anyone. But when I called in the lady (whose name I can't remember though it was 3 minutes ago) was quick to respond and very nice and efficient. I was on the phone for a shorter time than it took to write this long flippin' paragraph.

Customer service is good. I have only call with questions about my policy premium, hopefully call regarding a dental claim billing would be informational and detailed if I ever need to call about that. The website has improve a little bit in past year, but there should be more improvements. It would be great client/customer can view invoicement for past 12 months, paymemt history, and to see if payment is still due for the month.

Their customer service is one of the most capable and caring staff I've had the pleasure to work with whenever I have questions.
Son excelentes a la hora de tratar con personas que hablan espa;ol.

Do NOT use this company for anything - total administrative nightmare and rip-off tactics. We only used them for 2 cleanings a year, paid $75 each month and was double billed, encountered less than professional customer service each and every time for 2 years. Throwing your money away with this company. Also reporting to the State of Florida after learning of the consistent poor business tactics used by Solstice. BEWARE!!!

The service was excellent and friendly. My only suggestion would be to enable me to change my auto-pay credit card info myself, instead of having to do it through a person.
Thanks. Joe Fannon

This insurance plan is a complete scam and waste of money. After paying $225 for seven months I went to the dentist to get a filling replaced. I was told by the dentist's office that this was basically a discount company. I thought I understood that they would cover a big portion of a bridge that I needed when I needed to have something done. They would pay NOTHING. For the filling was going to cost me $375 by the dentist. The dentist said that Solstice would paying NOTHING. And this doctor was supposedly in the plan! This company is a scam. They end up covering NOTHING because they''re 'DEDUCTIBLES" are so high. Save your money!

I called to ask questions about my plan and to get a list of dentist and Maurice Cordova was very professional and helpful.

Great experience and great insurance.always very helpful

My rating for Solstice Dental is zero stars. If there are any stars selected here, it may be as a default to enable posting a review. I was sent email payment balances from the company to be paid, without a membership card sent to me, to get the preventative care I d enrolled for. After the first month of payment and not receiving a member card I tried calling the with an vioce-automated option to call a line for existing members, and had no luck getting through as I was unable to get an answer. I figured that they would not turn away callers on the line for individuals looking to purchase a plan, and I was correct in thinking so as I was successful in reaching a gentleman who seemed very helpful in finding my information in the system and assuring to send me a membership card after confirming my address. Almost a month later I ve received another bill via email stating my balance to be paid, and I have yet to see any postage with my card from Solstice to take advantage of the alleged services offered. I also have no copies of policy benefits, coverage, or anything else for that matter, only balances owed. I should ve checked the online reviews here before signing up with this coverage, as my suspicions of questioning this company s legitimacy after my brief experience are now clarified after reading other similar experiences posted. God bless the internet.

Thank you very much to Solstice customer service for being informative, nice and competent. Great staff.

Michael .P. was very professional and helpful when I called. Friendly and quickly in the process of my call.

Needed some help with online registration. Cristian Alfaro was very patient and helpful with getting me set up. Thanks for your great customer service!
Louis T

Spoke with Emanuel this evening and what a nice experience. He was very attentive to my needs, answered all my questions and offered me excellent customer service. Thank you Emanuel!

Great customer service representative called and spoke to jessica inquiring about my coverage and she simply had an answer to all of my questions . Way to go jessica keepup the good work!!

Just started using Solstice in January, 2019, and the customer service has been excellent. Very pleased so far.

Very helpful and courteous always address any issue or concern i have keep up the great work

Very happy the service and was able to get the help I needed for my family's plan. The representative Glenda was able to answer my concerns. Thank you for the great services.

Thank you to glenda for being able to walk me through to activate my account on the portal. Great agents always ready to help.

The rep was very helpful when I called asking for assistance regarding my dental insurance benefits.

Well Done to Daniel at Solstice. He was able to solve an issue I was having with a dental office, when no one else could.

GOOD JOB!.

Fantastic service, quick and easy. We love our contact person Jessica, she helped us with everything from reactivating our plan and speaking with dental representative all within a few minutes. That is Service!

Great Company. The agent I spoke with was very kind and helpful.

My customer service experience was great. I do wish you could access previous billing invoices on the portal.

I had the pleasure of speaking with Cristina E. Who helped me locate a provider in my area. She was very helpful and was able to assist and answer all of my questions. Best experience I ve ever had with an insurance company would definitely recommend 10/10

I have had great customer service every time I call with questions and concerns. The coverage is pretty okay too

Customer service was everything!! My expectations and my needs was all met in one phone call
.. now i just have to make my appt to male sure im promised what i was told that i will get. I will come back on here after my appt to give an update..

Fast friendly service! Very efficient and professional.