Solstice Benefits, Inc. Review

New to the plan. Called with a couple questions, no long wait time and got prompt, accurate answers to my questions.

I called needing provider and billing information. I was helped quickly by a very nice young man. Thank you

Solstice has GREAT Customer Service and their Plan seems to be reasonable. So ,No Complaints here!

It is amazing and comforting to know that there are still courteous and professional people out there.

Today I called for information and Megan, Brott was so helpful and efficient, answered my questions promptly.

Thanks
Olga

Excellent customer service from Jessica Davis! She was very kind, accommodating, and informative, and most importantly fast! lol

Contact with Solstice has been very good whenever I called for a quote or information. We've had the plan for years. What we pay per year, covers x-rays and cleanings. Other services are slightly discounted. Eye exams and glasses are slightly discounted as well. The plan is a good value for the price.

Love this company! Have had positive experiences with customer service calls and the plan that we are enrolled in and low monthly payments.

Gave detailed explanation of benefits and how to have the dentist send proper information to reprocess claim

Very good customer services emailed me all my benefits and was extremely helpful over the phone

Great company excellent customer service. I have had a client relationship with Solstice Benefits for over 7 years and they are always willing to go the extra mile for my employees. Their Account Managers provide great service, they are very knowledgeable, helpful and attentive. Their Sales, customer service team, billing, claims and employee relations teams were always also very attentive to all our inquiries with quick turn around of any issues we presented. All of this was very appreciated as our offices are located throughout the US. We are happy with the services provided by Solstice.

Amazing customer service. Answered every question I had professionally. Great dental plan.

Had the great pleasure of speaking to the gentleman Bryan exceeded my needs in customer service and quality easy and helpful. Coming from the military to civilian getting me the right provider in my area.

Very quick service and very thorough. All of my questions were answered in one shot. Had a friendly representative as well.

If I could give them negative starts I would. Bought this plan, had it 5 months... tried to use it... but, the only office in the area that accepted it dropped the plan ( I see why now!) My son needed his wisdom teeth extracted... and we could not even find a single oral surgeon in the area that accepted it ( We searched for 100 miles!!!) We were basically sold a bill of goods. Very deceptive!! I have tried 38 times to get through to a person. Got voicemail for member services ( which I am certain does not exist!) Not a SOUL to answer questions, no one to call. DO NOT BUY THIS!!! DECEPTIVE COMPANY!!! NEVER have I had such a terrible experience!

excellent information, understanding staff...great progams

VERY helpful gentleman guided me through my questions in a clear, informative way. Very impressed!

Knowledgeable and helpful staff. Thanks for your patience in giving accurate information.

I spoke with an agent named Sindy. She helped me so much with my questions about my dental benefits. She was very professional, knowledgeable, and genuinely happy to help. I would 10/10 recommend them

Very kind, patient & answered all my questions. Thank you!

Answered my questions quickly and clarified my concerns about my benefits

Nice service. Customer support was friendly , quick and helpful.

Have been requesting bill since jan5 still waiting 2 months later

I CALLED TO REQUEST INFORMATION AND GOT THE ANSWER IMMEDIATELY, BOTH ORALLY AND VIA EMAIL. THANK YOU JUAN WALLIS

'Bryant' from the Customer Service department was great. Very patient, Informative, and Knowledgable about everything Solstice related & my plan. Thank you!

Christian Alfaro was very helpful and knowledgeable. I would recommend this insurance.

I enrolled Solstice Dental Insurance Plan about two months ago and so far the assistant has been wonderful. All my questions were answered very professional. I really recommend this company.

VERY PROFESSIONAL WHILE TALKING TO MR. H.JIMENEZ. HE WAS ABLE TO PROVIDE ME WITH ALL MY NEEDS TO SOLVE MY ISSUES.
HIGHTLY RECOMMENDED.

THANK YOU AND GOD BLESS.

The agent sindy answered all my concerns , made everything easy for me. Thank you for assisting me
!

Mr Kyle and Mr Alex are the consummate salesmen. They were kind and courteous at all times and most professional at what they do, I was unable to say no to them. That's on me However, next week I will enlist my older brother to help me cancel the dental insurance I cannot use for I already have dental insurance through Humana and no dentist will take both.i regret having to do this but I must and y'all will be hearing from me and my brother next week. Honest truly yours is Rebecca Kitten

Karen Bernal& most phone reps I've encountered are courteous, professional& efficient.Best of all they speak perfect english! Solstice seems pretty legit if u can find good dentist your comfortable with the prices of services greatly reduced or discounted

I am new to Florida in need of a dental plan, I decided to called solstice benefits to obtain information of the individual plans they offer. The representative sindy took her time answered all my concerns.

Quick, easy, and helpful and friendly representative.

Solstice response to my problem was quick and efficient. Nice job with positive outcome.

The representative I spoke with generous and professional. I highly recommend their services.

The representatives are pretty helpful and professional.

I have never heard of this insurance, until the company I work for chose Solstice as their dental carrier. There is a dental procedure that I need to have done. Though my dental plan with Solstice covers this procedure, Solstice has continued to deny the claim. Initially, Jonathan told me in December that additional x-rays were needed.
After these were sent in, I was told, I have to appeal. Solstice, I will be appealing your denial. I will also be contacting the Better Business Bureau. This is by far, the worst dental plan I have had.

I have generally good experience with their customer support team. They respond to my email quickly and it is not difficult to talk to them on the phone if necessary.

I have very good experience with solstice. Good customer service. Always attentive and sevicial

So far no issues, customer service was very helpful

My experience today was fast and easy. The representatives are always helpful. Today Glenda was able to get my id card sent to me right while we were on the phone. Great service

Always helpful, always answering my questions politely, patiently, and with accuracy.

Service is attentive, the main site is not updated so you must call customer service to guide you throughout the site to find the list of service.

NP, still awaiting for my services to come in for first appt.I have to go thru my HR to set it up. I can't rate you until svc have been given. But your customer service was helpful, in e-mailing me directory.

I ve been a member of Solstice for 2 years and all the representatives have been awfully kind & respectful but Brittaney F went over and beyond to make sure I was assisted correctly and was very kind and professional throughout the entire call . She deserves 10 stars !!

Super super cheap through New York State of Health... only $11 to $16 per month. It covers cleanings but has huge copays for "issues"... Like 1/3 was covered of the cost of a crown. Customer Service was very friendly and helpful on the phone, so I raised the rating to four stars. I guess you have to never have tooth problems to avoid paying a lot for tooth repair issues. :/

Friendly and excellent customer service. Thanks to Kyle

I was driving during this call, Hands on the wheel with an headset ear pad plug-in to my iPhone 6, so there were moments I couldn t understand the otherwise very helpful & efficient young woman customer service rep.

Love them very helpful when you ask them a question

Customer Service was informative to my questions and was informed of my benefits. Thank you.

I am very pleased with the service that I received today! Thanks Brittney F & Solstice team

Great service and answered all my questions regarding my benefits!

Good experience, no waiting time to get to speak with someone, had my question answered quickly. Thanks.

Great customer service through phone and fast and quick

I had to contact customer service concerning a third party bill. Over all, the experience was good. Agent was helpful, courteous and had the info I was looking for. The only drawback was that I could hardly understand her. She had a very heavy accent. Due to this issue, it took a little longer than needed to get my info.

Dealing with insurance in general can be a headache but sindy helped me answered all my concerns.

Very professional and personal - love the "you're part of the family" aspect

Very nice attitude. Was very helpful. I felt welcomed and important. Would recommend them to anyone! Also very great deals with their plans. It's worth the money!

I don't know how to do this well, I like Solstice and I am glad to belong. Thank you.

Jessica was very coutious and helpful when answering my questions.

Lena was very helpful and got me the information I needed.

Great help, lovely manner & quick, intelligent customer service lady!

I called knowing nothing about my dental insurance. I was responding to a dentak crisis.
I phoned, spoke to a gentleman named Hernando. In just under 5 minutes I understood my coverage and was sent a list
Of doctors to choose from. Excellent service

I have a wonderfull experience in all my Q & A.Iwas expecting, very good job.

Great customer service rep. Super helpful and enthusiastic. Great job. Thanks

Clear and direct customer service. Always has a person readily available.

I called 2 times to get information about my benefits and changes to the coverage. I also needed help in obtaining some information that wasn't on the website Both of the representatives that I spoke to were extremely pleasant, professional and helpful. I was able to obtain some of the information on the phone and the rest was immediately emailed to me.

Dani was most helpful. She was most professional and very personable! Thank you!

Best insurance company thus far all reps are efficient, smart & polite . Happy customer service week to all representatives of solstice but I would like to give a special thanks to Pablo & Brittney for their assistance today

great customer service. very polite and understanding.

I vd had no interactions yet so how can I rate you.

Call before you see a dentist or else you will not know if your getting rip off.

Call for information and the treatment I had all the time during
The phone call was very professional and in my humble opinion with an excellent qualification.

The Customer Service Representative Victor was very polite and quickly solved my issue.

The customer service rep was very pleasant and helped me with my payment.

I spoke to customer service I think her name was brittney she was very professional and very nice Customer service was very good

Solstice is a very good benefit to have in times of uncertainty as we are in now. We need all the help we can get. So thanks to the team at Solstice.

Although the automatic voice system needs some updating, I was able to reach a representative in a timely matter and my representative, Jessica, was absolutely lovely and answered all of my questions. Thank you!

Thought I had a problem with my payment,Jorge was terrific.Turns out there was no problem at all.Solstice has a great group of employees.

scam deserves a 0. paid yearly fee of $99 for dental only to never get medical card and any dentist i call says coverage is inactive. tried calling the insurance company but their "phone service is broken." no other numbers to call. email gets no reply. called healthcare.gov and they said its not their problem and its my own responsibility to find out if a insurance company is good or not just because its on the government website doesn't mean anything... in conclusion: do not recommend this insurance.

Top notch across the board from benefits to customer service and by far the best insurance company I've ever had. Always Call should be their Pitch because they will definitely work with you and do what they can to help you. Thank you to everyone I've spoken with from Jesse to Heather, you ALL are great!!

In speaking with customer service regarding available benefits in comparison to the charges being presented by my dentist, I've found that the person assisting me (I apologize; I don't have a name) was very helpful as well as knowledgeable and offered to contact my dentist's office should there be an issue with their billing. I appreciate the offer to assist; addressing billing issues is not something that I enjoy doing!

Sindy was extremely nice and answered all of my questions. Excellent customer service :)