Solstice Benefits, Inc. Reviews

Spoke with Whitney. Helped me with my account issue right away. Thumbs up!

I had the best experience speaking with Cristina E. She was very informative and answered all of my questions with a sweet tone. Customer Service goes a long way!!! great job Solstice!

The representative was thoughtful and kind very helpful to what I needed job well done

While I could not log in with my subscriber number, I spoke with Jessica C. and it was one of the easiest calls I've made for insurance! ! Jessica was friendly and proficient and we were done in record time setting up an auto-pay and making sure my insurance was up to speed. Thank you!

Sindy provided great customer service. She helped me locate a provider for my child s dental plan , as well helped me understand how the plan works. She was very knowledgeable and made the whole experience seamless!

CALL SERVICE WAS GOOD BUT I AN STILL WAITING TO RECEIVE MY BENIFITS.

Every time I call Solstice, there is always someone who helps explain my benefits and always solves my issues. I love a great customer service experience and that is why I am taking the time to write this review. So, many time we only see and hear the bad experiences and we need to be fair. I believe it is very important.

Called to inquire about dentist in my area that could actually help. Emilio took my call and was extraordinary. Wished all employees gave the same type of customer service

This is a great company. The plan came included with my medical insurance and I like it so much that I just purchased a plan for my Husband. Everyone I talked to on the phone was helpful, friendly and Knowledgeable. Everyone should sign up.

I called and was attended to promptly
I was in a lot of pain and my dental plan was sent to my e mail within minutes. I spoke to a real person who gave me a super attention. Definitely A++

sent out the survey and forgot to send the password reset email so had to do on the website myself

THIS IS NOT DENTAL INSURANCE! This is a discount program that uses overpriced dental places like Aspen Dental to do their dirty work. I recently had a tooth crack that def needed a crown. I went to Aspen Dental bc its who Solstice uses in my area. I was quoted $2500 and $2000 with Solstice. I decided to go to my normal dentist for a second opinion (who does not accept Solstice) and got the entire procedure done the same day for under $1100, my normal dentist made the porcelain crown in house. SOLSTICE DOES NOT PAY OUT ANYTHING! THEY ARE SIMPLY A DISCOUNT PROGRAM!

very affordable dental insurance! user-friendly site. had to call in 11/25/19 to follow up on some claims. Whitney was super friendly and very helpful in providing the info I needed, explaining every little concern with great patience!

Awesome customer service. They helped me with everything I asked for and it was done quickly.

Very patient, kind, businesslike and understanding! Thank you!

Very courteous, I was rushed a bit thru process, CS rep was having problems with system, but none the less I received the information I needed.

I have left several voice mails and in regular business hours, no one picks up. I suggest anyone inquiring on a dental plan look some where else.

TERRIBLE! The only reason I am with them is because of my company.... They try to be shady and act like they don't cover anything. Always double check! Every single time I had to pay out of pocket initially because they told my dentist that they are unable to cover. Then I have to call them and go through a whole process to get reimburse. Absolute nonsense.

Deny, deny, deny. This insurance company has collected my money, yet failed to pay for services rendered. Claims are denied for no reason. Have had crown issue and Solstice denied claim to repair crown due to no decay. What???? Have pain and suffering because of ill down crown and they want me to wait for decay. Something wrong with this picture. I have paid MORE out of pocket by having this insurance than I did WITHOUT insurance. Do NOT use this company unless you just want to watch your money disappear.

Lady that I talked to was very nice and professional.

Called in to get some information, they were really helpful and efficient.

Wicked fast service and willing to answer any questions I had.

I have been trying to contact insurance company for days no one answer, on hold forever Voice mail tell you to call back later what a joke.

Customer service is outstanding and the representative was outstanding and answered all my questions.

Brian Romero did provide me the best customer service today.

. I've been using solstice for 4 years now for dental and never a problem.

Today is the second day I had to call today about this issue. Jessica Davis took care of my problem today in less than 5 minutes thank you so much

They are truly an example of fantastic customer service. Keshai Rocks! She patiently waited & help me set up me account on line, answered all my questions and even sent me somethings she thought I'd like to make things even more convenient .

Today s customer service made up for the lack of follow-through I ve experienced for the last 2 months! Thank you to Cindy (service rep) and Jorge (payment guy)!!!!

Fair price for the monthly billing, and a good customer service

Great customer service and phone presence! was helped in under 5 minutes! Quickly and effeciently!

Excellent service. Knowledgeable associates. No pain. Very satisfied.

I was having difficulty logging in to my online acct. A quick phone call cleared up the issue and got me going again. Great service from a great representative. Thanks!

Very friendly and very helpful! Great customer service!!!

Awful service. They don't know what they are doing. I think there 1 stars ratings is very generous. They always tell you that there website is going through a huge update. The company is a complete joke. The people who give them 5 stars work there. Complete Bull****. I don't know how people keep there jobs in that business. They say to email them but, it never works. The only reason they have 1.5 stars is because the a**holes that work there, put five stars.

customer service is Always willing to help and explain things in a very nice way. very good phone manners, huge plus now days !
never had bad customer service rep.....
In this lighting speed world we live in the predetermination process can be faster but the customer service and benefits outweigh the wait so Solstice still gets all thumbs up from me.

Called to check notice received in the mail. Rep was friendly, courteous and informative. All my questions were answered.

After receiving bad news, it is difficult to make you feel good, but it does happen. He gave me in detail the explanations that a person wants to hear without detour. If I'm not mistaken, his name is Emilio. Thank you.

Whenever I call, the service is the best yesterday. Miss Glenda explained my plan very well. Thanks to Solstice

Thank you! Emmanuel for helping me fix my account you were very polite in helping me
Thank you!
National Association

I just needed some customer support and they helped me no problem!! Very friendly and fast!

The agent sindy was warm and friendly thank you for making it easy for me.

Excellent costumer service. They take the time to answer all your questions.

All the Web and the outdated provide, I have spent hours looking for a dentist to attend my plan, it is terrible that they do not update, you call the doctors and they do not attend, gentlemen that cannot happen, I unsubscribe it does not work

Cristina Escobar was so helpful and nice thank you so much for all your help!

Incredibly poor performance by this company. They have managed to lose my data, terminate my account, fail to pay claims, return calls and perform in any way possible EXCEPT taking my monthly payment via my credit card. If you are considering this company RUN NOW.

Solstice has great customer service.And the customer service agent went above and beyond to help me.Her name is Jessica Davis

Juan Wallis was my Customer Service Rep. He was knowledgeable, efficient and polite. He even forwarded answers to my questions via email while I was on the phone with him. Great Job!!

About three days ago I spoke with the agent sindy she made everything easy for me. Thank you for answering all my concerns for my sons dental
Plan.

At this moment, I am writing an email to cancel our coverage. A claim of mine was denied last September 2015. Supporting documentation was produced by my dentist, the claim was appealed, and it was resubmitted in December. The resubmission was reflected on their website online. I visited the site daily so that I could personally see when the claim was paid. The claim was in "pending" status for weeks, then, suddenly in January 2016, the claimed dropped off altogether.

I spoke with my dentist and was told the claim was denied a second time. I phoned Solstice on 2/4/2016 and spoke with a supervisor, S.F. and he informed me that there had never been a second submission. Hmm. He advised me to have the claim resubmitted with supporting documentation (again), and to email it to him. He promised to forward the documents to their claim escalation department. My last communication with S.F. was 2/15/2016. In an email, he informed me that the claim had been appealed and that a resolution would result in the next "day or two". I have emailed and phoned several time since, however, with no success. My last phones call to Mr. F was today, 3/15/16. Both times I called, the phone rang twice, then the call disconnected. A few weeks ago, I phoned and emailed another supervisor, Mr. J.O., when Mr. F was out of the office. There was no return call or email from him, either.

I cannot continue to do business with a company who fails to provide basic customer service and timely communication. Additionally, I continue to have issues with their quirky online payment system. Our frustration has resulted in termination of coverage. Hopefully, others will not experience the same substandard service.

3/16/2016: I received an immediate response to cancel coverage. The reply implied that no Pre-Treatment Estimate was sent by the dental office. I have since filed claims with the Florida Insurance Commissioner and with the Better Business Bureau.

Very friendly, excellent service, resolved in less than 5 minutes. Thank you

Got to speak with a real person after 1 ring. Not only that, but Mr. Olazabel was most helpful. He emailed me a list of network providers in my area and provided me with details of covered procedures.

I spoke with a representative Samantha Mercado and she answered all the questions I asked and emailed me all the information. Very happy with her professional phone skills. Thank you

Phone Rep.Queiros was very helpful and friendly providing the information requested.
Thank you for the e-mail prompt service.

Needed a list of dental providers in my area and the representative did not hesitate in obliging. Not only that- wasn't aware that I could get a dental card via email instead of through the mail and he assisted me with that too. .

Nice customer service. Brandon helped me out in everything I ask for.

Emilio was excellent in helping me with making sure i understand the coverage of my benefits, any updates and provider information. He is a great asset to Solstice!

I spoke with a young lady name Sindy Villegas and she was such a sweetheart, she explained everything in detail and was so understanding with all my questions. You guys need more people like her representing your company, now that s what you call customer service.

The service representatives I spoke with are ready to assist and very professional, having patience while talking with me and were polite to the end of the conversation.

Would really help if the Dental Insurance Solstice would allow more coverage toward
Dental care. Insurances payments are rising but we are receiving lesser benefits.

The woman I spoke with was very helpful, unlike the man I spoke to just a few minutes earlier.

Garbage. Not even a legit dental care. Waste of money and more importantly time!!!

Very helpful and considerate while assisting me with a dental plan and easy payment flexibility.

Sindy was very helpful friendly tone , great customer service.

Emmanuel was so helpful and emailed me my proof of insurance since I had miss placed my card. It is great how many providers are available.

All my questions were answered quickly by a very polite operator!

I ve had such an amazing experience. I was helped by Bryant Romero and it was delightful! He made sure we were well put, and very informative. Thank you!

The representative that helped me was smart and clear. She took care of the issue in a concise manner and was very professional.

Customer Service Is Amazing...They make the process simple and easy.

The Agent was great answered all my questions and very nice as well

Great customer service very helpful, fast, and friendly. The benefits are great with this insurance. I recommend it!