Most of us share the frustrations of calling a big...

Most of us share the frustrations of calling a big corporation for assistance,in most cases we get stuck with a long wait to speak to a heavily accented person who only adds to the frustration by exhibiting his or her complete lack of understanding!However ,today I spoke with a highly intelligent very helpful person by the name of Mike.He helped me immensely even to the point that he told me to put him on hold (Now that's a switch )while I called my dentist to procure procedure numbers.He then gave me my co-pay costs and successfully satisfied all my questions.Great! Why can't all my searches for competence be as smooth as today's ? Thanks Mike and thanks Solstice.