Leah Plymale

Review of Solstice Benefits, Inc.

Deplorable coverage. Called to get a preauth of wh...

Deplorable coverage. Called to get a preauth of what they covered on procedures for my child. The total bill was $1716.00 I paid my portion up front. The remaining $974.60 was supposed to be covered by Solstice per their own communication to the dentist. They have paid a total of $120. If you weren't going to pay the claim, then please state that when the dentist office calls in for preauth. I told the person today at Solstice that I am so very sorry that he has to deal with these calls and that I was not upset with him, but that I am sorry that Solstice is a company that is lacking in integrity. I don't need an empty apology from the owner either. Everything that the previous reviews state are true. Uninformed staff, long wait times (id wait on hold 30 min and be hung up on), Dental staff dealing with them for months at a time, submitting what Solstice requested, giving verification that it was received, and then stating that they never received the documents. And the website being up 99.9% of the time...well only the portion to take payments. The option to look at your claims had never worked! Every dental office I have spoken with refuses to accept them any more. The county had them for their dental coverage last year and no more. Please understand when people are paying for a service, they are not looking for games to be played.