Silkin Management Group Review

I've had good success with Silkin in my veterinary practice. I only wish I had started sooner.

The tips Silkin Management Group gave us are helping put our business back on the right track! Many Thanks to Mr. D and Silkin Management Group.

Because I have the love for management I have attended a multitude of management meetings with the intent to take the material back to the office and hit the ground running. Unfortunately, very rarely were protocols and policies implemented "for good." Life got busy and everything would always slip back to the same old routine. I was skeptical when Silkin reached out to me with fear the same thing would happen. However, I have been very pleased with the the results after just a year. My manager has the tools and confidence to manage the team. She even says its "easy!" Having Jack check in with us and guide us through the process has kept us on track to get things accomplished and we are so much better off than we were a year ago. We are setting goals, writing policies, managing staff, and still doing our every day tasks that we were before. I would recommend Silkin Management to anyone that really wants to learn how to manage their business and their staff. They are a life saver.

I am a small business looking to bring in more clients. I received many good ideas on how to do this. They give the advice but it is up to me to implement them

Great phone conversation with Ken last week. He gave me some great information that we are implementing.

The tools I've learned are applicable to all aspects of organization, not just my immediate business. What's great is I can develop new business at the same time as growing my current business. Diversification is fun!

Wow!!! I am a general dentist and have had the pleasure of speaking to Mr. Ken DeRouchie on two (2) occasions. I am in this profession now for 41 years. Mr. DeRouchie went above and beyond my expectations. He seemed extremely interested in my questions and concerns. He took his time listening and making great recommendations to me regarding website design. He gave me 100% of his attention. He made sure to give me his contact information in case I had other questions. I would recommend him highly to my colleagues. He is someone who gives his best and is the best at what he gives!!!

I have been a client of Silkin Management Group for more than 10 years. Everyone I've worked with has been professional, helpful, and highly knowledgeable. They have been able to handle every business question and scenario I have presented to them. We have seen our business grow vibrantly, and I feel more and more confident running my orthodontic practice because of their coaching and training.

I am the office manager of a dental practice that before Silkin, struggled with many things including an over-worked office manager, an unpredictable schedule that was often times not as full as it should be, and some big problems in accounts receivable. After working with Silkin we have doubled our Production and our practice, our former office manager was able to partially retire and gain her time back, and our Collections are consistently over 98%. They are a great team to work with!

Our office has been with Silkin Management Group since Feb 2018. They are amazing to work with. If you are looking to grow your business, I would highly recommend their services. In our first 12 months we had a 20% increase over the previous 12 months production. We have more structure and work more efficiently. Jack has been great helping us reach our goals. Thank you to Jack and all the team at Slikin!

We have worked with Silkin Management Group for many years and have been very pleased with their services. Their instruction has enabled us to grow many times over, while allowing us to achieve our personal goals. I highly recommend them to any office looking to truly learn about business management.

BE CAREFUL! This company is a completel scam. They prey on ethical and honest people. Stay away, don't get sucked in!

At the end of my year of consulting I can say now that Silkin is over-priced, and they do not know the Optometry industry well. They did help me with incorporating a good policy manual and job descriptions, stream-lined my employee interview process, etc. However they could not help me, nor offer me any resources for billing, credentialing, managed care plans, nor optical management that I sorely needed. I've since hired an optometry-specific consultant that did more for me in 6 months than Silkin did in a year. I'm sorry to say that I'm very disappointed after spending over $30,000 with Silkin. They continue to reach out to me to renew my consulting contract and purchase more services. Watch out! They are slick salesmen and I'm not sure they have your best interest at heart.

We have benefited greatly from Silkin. Specifically Sarah Nadler. She s brilliant! She has had some really amazing ideas about how to restructure our Optometrist office in these tumultuous times. She s definitely been a light in dark places for me. Her insight is incredible and she adds so much to our ongoing experience of being business owners. Thank you Sarah!

Silkin has helped me understand the management side of dentistry, an area that gets overlooked in dental school. I love the idea of managing by statistics - it just makes sense to me. Ways of hiring, techniques on staff training, methods on delegating tasks, and assigning monthly conditions are other areas that Silkin has instilled in my practice. I wouldn't be where I am today without Silkin. I highly recommend!

I just spent an hour on the phone with Ken and probably learned more about acquiring new patients efficiently than I have in all my other conversations and classes combined. Looking forward to our next conversation.

I am a retired family practice dentist (since 2013) and business owner who used Silkin for the last decade of his career. I can say with a high degree of certitude that my personal self-esteem, practice satisfaction, business success, and my personal relationships with patients and staff would not have been as great as it was had it not been for what I learned and applied from my Silkin training. They always used a learning gradient that was proper for me. There was always relevant training which was immediately applicable when I returned from Oregon. And when I grew to large to practically take staff there, they came to us. I definitely was able to justify the expense and got such huge returns on my investment, I only wish I had found them 10 years earlier!

Silkin Management Group completely exceeded my expectations! I went with the owner of the vet hospital I work for and had originally thought I was in for a week of boring conferences. It was nothing like that. Everyday I was completely engaged and was actually having FUN - at a management workshop! They made everything very easy to understand, went in baby steps and made sure we understood everything before moving on. Since starting with Silkin, our production has increased by $8,000 in only 3 months!! Everyone there is so relaxed and makes you feel like family. You can tell they really care about you and your practice goals. The monthly follow up phone calls have been incredibly helpful, along with an outlined program on how to become more successful. Silkin has given me lifelong tools to use, no matter where I am. I never thought a seminar could be so much fun - totally worth it!

A great BIG thank you to Scott B. our consultant. Our dental office has worked closely with him for many yrs now. He has followed us closely every step of the way and directed us to increase our production and patient flow. We have had a great experience with Silkin Management Group and look forward to working with them for many more years as we improve our dental practice.

Silkin Management Group gave us the tools to succeed. We increased our income and created an incredible team that works together and that in itself eliminates an enormous amount of stress. Our staff is well trained and knows exactly how they contribute to the success of our practice. All of this was made possible through the training received from Silkin Management Group. Through Management by Statistics, we know and understand exactly what we are doing, day to day, week to week and month to month. We also have the tools to use when our statistics go up or down. There is no guess work anymore. We can see clearly for ourselves and take action to keep things going up. The Silkin staff is helpful and they really care how we are doing and are invested to see that we all do well. Thank you Silkin Management Group

Having a person or group that has a perspective on the intricacy of dental business is helpful. Having relevant information from whom long term study of this industry is note worthy. Having a professional with perspective that sees the major pieces of business and treatment from both a 20,000 foot view but can dive into the weeds if need be- well that is phenomenal. A must check out organization and keep checking from time to time in the email box. Chris Rooney DDS, ABOI/ID

I started with Silkin in 2008 mostly because my practice was not growing for three years in a row. I researched other consultants, talked with a few, and came to the conclusion that they wanted me to change my practice into a cookie cutter mold of their ideal practice. I filled out a consulting questionnaire through a business journal that Silkin received, and the changes began. I went with them because they wanted me to learn to evaluate and correct my practice problems so I did not have to rely on them forever. 2009 was a year for change...learning to evaluate my practice from patients to personnel...and helping me grow 30% that year when the economy was tanking all around me. 2010 was an entire year of continued consulting calls, but was mostly done with the knowledge I had learned from Silkin the year before. I still occasionally use their consulting expertise, but am very thankful for the skills they taught me. This was a very positive experience that left me with the knowledge of how to function as a dental office while those around me continue to struggle. It was a great choice for me.

Great personalized care with help on where to go forward and how to improve your current scenario into an ideal scene. They help you get from where you are to where you want to be. Thanks, Silkin!

Ken was extremely informative during our first meeting. His insight and analysis was gave me a plethora of takeaways.

I have been taking Silkin courses for the last three years. When I started, I was timid and scared of asking questions during the sales process. I struggled to make the close. However, with each course I took, I became more confident and understanding of the sales process. Now I know the right questions to ask, the right words to say to help our clients make good decisions. As a Treatment Coordinator, TC for an orthodontic practice, I have helped our practice grow over 14% in combined growth!

Since we had the training with Isabella at Big Sky Eye Care, I feel like I can read people much better than I could before. This really helps me with our patients that may be lower on the tone scale. I know how to react better now. Thank you very much, Isabella.

Silkin has helped our hospital greatly! They have gave us new tools to manage our staff, marketing and stress of owning and running a one doctor practise. Our hospital has continued to grow under our consultant's watchful eye.

I recently had a conversation with silkin over the phone regarding my dental practice. In just one hour of talking with them they were able to offer me insights about my practice that I never thought of before. Ken was very knowledgeable and it was a great conversation.

This was the best one hour consultation I have had in years. Two awesome ideas that will change my practice for FREE!

We have worked with Silken Management for the past 4 years and they have helped us dramatically increase our production, establish written policies and procedures to streamline our patient care and provided the tools to create a much healthier work environment for our entire staff.

Blown away on the professionalism, experience, and information to help me and my practice succeed. Excited to learn more.

We have been with Silkin Management since the Spring of 2015 and we have been happy with the level of commitment from the staff on helping us grow our business. We are definitely happy that we made the decision to have their experience guiding us to a better business.

I have been fortunate enough to speak with Ken and AJ. Both of which have been extremely helpful in giving advice on how to better the practice. You know Ken and AJ know what they are talking about within minutes. They have a lot of years experience and they truly care about propelling your practice in the right direction. The value behind their consulting is priceless. I'm so excited and grateful that I get to continue working with Silkin.

We own a veterinary practice and started with Silkin in 2013. A lot of the practices they teach we were already doing as our owner has an MBA. It just helped us to make sure we were on track with what we needed but they also added some extra tricks for us.

We really enjoy everyone here but we do wish there was more veterinary specific course vs just putting everyone through the same courses that don't 100% relate to our business or maybe having a group of veterinary groups go at the same time so it's easier to discuss some of the same concerns we have.

The cost sometimes seems a bit much for what is offered and each time we go a new course is being recommended but overall it has been a positive experience.

We gad a great call and received a lot of good information to use new. Thanks Ken we really appreciated the information.

During our first year in practice we were lucky to find Silkin. They have helped us get our Veterainary Practice running more smoothly with written policies, communication tools and management by statistics, rather than feelings. Thank you, we look forward to a great future! -Dr. Bell

Isabella is AWESOME! From the tone scale to ARC, she presented the material in a way my team could easily relate to it, and use in both workplace scenarios and their personal life experiences. More communication and understanding of others in the practice is evident since our training. Thank You!

We love Silkin and our consultant Julian. Our veterinary clinic continues to increase profit and production monthly for the past year we have been utilizing Silkin's consulting services.

Silkin Management Group has been the biggest factor in my success as a practice manager and our practice. We have been Silkin clients for 9 of my 15 years as manager. I know where we started and how far we have come in those 9 years! We have remodeled and doubled staff in that time frame and the caliber of staff we have is amazing. Thanks to their hiring process. I would recommend Silkin to anyone looking for help IN ANY part of their business. They have the complete plan to solve ANY problem.

Have been a client of Silken's for over 10 years! They are super easy to work with, effective and worth every penny!

I am very happy that I signed with Silkin. We are excited to organize our business and grow it without the chaos. So far, AJ, Felipe and Jack have given us excellent and useful information that is already given us great results. Scott is our consultant and we are getting to know him but I can tell he is very knowledgeable. I was concerned that this would be a Scientology outreach post but so far, nobody has even discussed it. They are a straight forward, business management company.

Many years ago, when I was a small strugging optometrist , I joined Silkin. They completely turned my practice around. I now own a large 4 Dr practice, and work only 3 days per week. They helped improve my quality of life vastly, and I would highly recommend their services to any medical provider.

We have been with Silkin Management Group for many years and have had tremendous gains in our dental practice in many ways. We started with them when we had been in practice for 5 years. We still had dental school loans, equipment loans, trying to get new patients and keep the ones we already had. It was a stressful time for us. But the people at Silkin were with us every step of the way. The first thing we did was take courses that helped us become great leaders in the practice. What we liked was that their program wasn't cookie cutter - they tailor their program to meet each doctor's needs and wants for their practice and personal life. They gave us tools that made sense and that we could apply right away to help us grow our practice (which we did). We would not hesitate one bit to send someone their way.

Dr. David & Kathy Carothers
Portland Oregon

I have a small animal veterinary hospital. It had been open for 3 years at the time we hired Silken. We were doing fairly well, but didn't really have a plan or any real business experience. We were growing slowly but steadily, but didn't know what we were supposed to be doing to monitor and grow our business. We just tried random ideas, but had no real way to track success or failure of the ideas we implemented. Basically we were flying blind. Our monthly numbers started to drop significantly at the time we hired Silken. We decided to make the investment in our business go get the business training we needed and the mentoring to help us learn, so we Hired Silken Management Group. Our experience has been nothing short of amazing! We went out for the initial training, came back and started implementing the new ideas. Our consultant, Scott, kept in close contact to answer our questions and to make sure we were following through. We learned which stats we should be monitoring and why. We also learned how to use the stats to track the success or failure of changes we were making. This is not a cookie-cutter management group. We were encouraged to use the information and ideas we found valuable to us, and we weren't pressured to implement any ideas we didn't like or didn't agree with. They allowed us to try the new ideas we came up with, and made it clear that our new policies and procedures should be in line with our personal and business philosophies. They didn't try to tell us how to do things. Sure they had a lot of great ideas, many of which we did implement. The bottom line is we have grown significantly each month since we hired them, and we are still being supported and mentored. Our gross income is up by 22.5% this year over last year! September's numbers were up by 27% this year over last September! It's not difficult, it's not magic. It's all about learning and implementing basic proven business techniques and learning which stats to monitor and what to do with them. Experiencing this level of growth in our current economy is nothing short of miraculous if you ask me. And there is no end in sight to our growth and success. The ideas are common sense and straight forward. If we don't feel comfortable about something, we don't have to do it. But they have encouraged me to step out of my comfort zone so that I can learn and grow as a business owner. I have absolutely no regrets about hiring Silken. I have only good things to say about them. They aren't happy unless I'm happy. If I am ever unhappy about something (which hasn't happened yet), they will absolutely make it right. Hiring Silken was one of the best business decisions I have made since starting the business 4 years ago.

One last thing, Never has anybody discussed religion or Scientology with me. I'm not a scientologist and really am not interested. I hired them to help my business and that's exactly what they are doing. Honestly I don't think it matters what their beliefs are, because they have never ever brought this up. As far as I'm concerned, they can believe whatever they want to as long as they allow me to believe what I want. It's simply a non-issue.

Ken was very professional and informative to help my dental office become the best it can be!

My Chiropractic clinic has used Silken consulting services. Originally we trained and studied methodology for organizing our clinic structure and developing a smooth flow of patients through the clinic. Recently we have integrated our services with medical and Naturpathic doctors. This has required going back to the drawing board as to structure the flow through the clinic. They are great at helping write up programs to effective getting everyone organized and working together in our clinic.

Sarah presented some good concepts to think about when trying to reach your specific market. Don't do the scatter gun approach, target who you want to reach and make your ads compelling so they want to find out more, or book an appointment or go to your website. Always have a call to action!

I started working with them in 1994 and they helped bring order into my practice with written policy, and communication training.

My experience with Silkin has been very insightful. It gave our practice direction and the structure that we need to become a successful practice. Our monthly calls with our consultant keep us on track. I would and have highly recommended Silkin to all of my colleagues.

I had so much fun during the training course. I learned so much that I am able to apply in my interactions with patients every day at work. This course has helped me improve my interpersonal communication skills.

These guys have really put the business aspect of my practice in perspective and helped me get on the right track toward a more profitable practice and a better quality of life for me! Their one-on-one interaction focuses on so much more than the bottom line and this has helped bring many aspects of our management into focus.

Silkin Management helped us become successful business owners with our Veterinary Clinic. The helped us organize our practice and staff to help with the day to day stress of being a business owners. What we learned in the first week with Silkin we still use everyday. We have been with Silkin for over 3 years and still talk to our consultant (Dave McKevitt) every month. Being business owners has become much more enjoyable with the help of Silkin.

Ken was able to give me great suggestions about my practice that I would have not perceived if he had not pointed them out!

I have been able to pay more attention to the tone scale and use it to match and pull them up.

Jody was great! We had an hour long consultation and I so appreciated her time and experience.

It has helped me to utilize the ARC triangle when communicating with co-workers which has allowed us to communicate better and efficiently help our patients.

I am currently working with Jack Hennessey of Silken Management Group and am extremely pleased with the coaching I am receiving for my holistic veterinary clinic, Sunvet Animal Wellness Clinic in Asheville, NC. I love working with the animals and their people and am learning to love and take charge of my office management. Thank you Silken and Jack for empowering me to step it up!

Buyer beware: Silkin business policy does not conform to the normal refundable retainer of most professional services, consultants or legal advisors. The majority of bar associations and professional service organizations require the right to end representation whenever a client wants during the contract if they are unhappy with or loose confidence in the consultant or attorney. The client is then able to claim the balance of the retainer fee after paying the amount equivalent to the number of billable hours utilized. Silkin believes in a "non-refundable" clause on their retainer fees even if you loose confidence in their advice. So be very certain before signing the contract.

We signed up for Silkin consulting hoping it would help us mostly with staffing issues (hiring good attitudes and keeping them motivated and directed). AJ convinced us that the standard resume review and interview process were not giving us good odds of finding great attitudes and it is way to costly to keep hiring the wrong ones and then starting over. On our first call with Scott our assigned consultant we explained that we are understaffed and asked if we could get started right away with the information on how to do group interviews, personality and aptitude testing etc to better our "great hire" odds. Scott told us we should use the "Fast Flow" method and just take our best guess and hire someone then fire them within three days if it didn't look like they were working out. This seemed like a complete 180 from the original advice and greatly eroded our confidence. We talked to Fred King the CEO and explained that we are paying for advice similar to having an attorney on retainer and if you don't have confidence in your attorney because they give contradictory advice depending on the day, it is best to find a better fit. We asked to pay whatever fee per hour they charge for our first consultation and cancel the rest of our sessions. He said as CEO he can't do that, and his legal department strongly advises him to not let anyone out of a contract once it has been signed, no matter what. Our attorney said we could fight it in court, but it would be costly and an easier win if they give contradictory advice again. So I guess we are starting with another consultant, it is just hard to have faith in the advice once you've been told two opposing things. I hope it still works out, but wanted others to know that their business policy on the retainer fee does not conform to the norm, so make sure you are committed no matter what they tell you before signing.

Silkin Management is a company that doesn't just swoop in, solve your problems and then go away. They teach you how to run your business efficiently and profitably. My relationship with them began eight years ago and is still going strong today. Originally I didn't think I had much to improve in my practice, but I saw 25% growth in the first year with Silkin. Their services are very flexible so as to address any specific area of management in your practice that needs attention. When I am asked why I'm still using them, I say that "There's always new things to learn". I also believe that consulting firms are like diets, they all work for a while. The best diets involve a life-style change and are permanent. Likewise, for it to have lasting impact on one's practice, the implementation of a great management technology needs to be a long-term commitment. Thanks to Silkin I am building a new office that I will own... fulfilling another dream!

We have been using Silkin Management Group for almost 2 years now and I can't say enough how much we appreciate them. Our advisor Richard S. has taken a truly personal interst in our veterinary practice. He has helped organize our office and has taught us the true value of statistics over assumptions. He has always made himself available to us when ever needed. I would strongly reccomend Silkin Management to any practice that wants to move up to the next level. MN

Our dental office has been with Silkin Management for over a year. I have learned many useful things from our training. Management by statistics has been the most advantageous. I would recommend Silkin for all businesses that wish to succeed.

Silkin management has been an invaluable asset to our practice. I have used the practice management tools with great success, these have been extremely helpful when it comes to new hires. The Silkin pre-employment skills test has taken a lot of the guess work out of hiring new employees. Our consultant Mr. Hennessy is always ready and willing to help and a great resource for our practice. I would recommend Silkin to anyone who wants to have a successful practice.

I was very impressed with the recent class I attended with Silkin Management Group. I came home with a better understanding of my part as the Accounts Manager as well as an approach to a few concerns. The staff was fabulous and the hospitality amazing. Christy made the classes fun and engaging. I am looking forward to the next class.

Silken and Jack Hennessy has given us the tools to create a profitable business. They provide us with the information and skills to reach our goals and they are always there for support. Their stellar product put us above and beyond our expectations. Thank you

As the Office Manager of a veterinary practice in northern New England, I have had the opportunity to work directly with Silken Management Consulting for the past several years. The group and our personal consultant have guided me in the correct manner to handle the staff and overall management of the practice in order to achieve my owner s vision.

The methods I have been trained in have given me the opportunity to write and implement clear job descriptions, policies and standards of care for the practice. I have learned how to handle employees and that good communication is a vital key to a successful manager and to the business. The ability to utilize our consultant when I need help is a huge plus!

I would recommend Silken Management to any practice that wants clear, honest direction based on your individual practice needs.

Since we have started with Silkin our clinic has increased not only in production every month but we have built a strong organized foundation that enables us to obtain these numbers with minimal chaos. It has truly been a great experience and success.

I am a dentist and used Silkin Management (Jack Hennessey) as a consultant when I began my practice. This firm helped me to understand and most importantly be aware of the ins and out of my practice by using graphs for production, collections, overhead, etc. Jack also assisted me with specifically defining staff positions/roles.

Various ways to increase production, streamline staff and tackle problems were discussed in depth on a week to week basis. My consultant was always willing to lend an ear and give constructive feedback.

If you listen and apply the techniques learned from this group, then your practice will grow. I had a great time learning.

Whomever this may concern. Eric Korb has been a mentor to me for decades. He has been instrumental in my success as the manager of my private veterinary ophthalmology practice. He has given tirelessly of himself for many different needs such as advising the right persons for varies hats, for his advice and even more important for his friendliness and comfort. I would not hesitate to recommend Eric. He gives beyond commercial need. He is a true MENSCH.

I am loving the overview of the company! I am learning just from that!

Had a fantastic call with Ken DeRouchie. He was knowledgeable about the practice portion of the dental office and offered fantastic advice. I had been expecting a 'hard-sell" at some part of the conversation and was surprised (in a good way) that it never came.

I would recommend him and his team to my colleagues.

We just spent more than an hour with Ken DeRouchie for an introduction to Silkin Management Group. In that time we learned several things that will help us immediately to promote our practice and analyze our progress. His generosity with information was wonderful and we really felt that he listened to us about our unique needs. It was a refreshing, vibrant exchange of information, not a sales promotion. He was very knowledgeable, and we look forward to interacting with the group in the very near future.

I have been using Silkin Management services for a few years now. They have been very helpful to my practice. I have used two other management consultants over the years with mixed results. Silkin has made a large positive result, both in the operation and the growth of my practice. I would not hesitate to recommend their services to any professional seeking to reduce stress and improve their bottom line.

I've been with Silkin for over twenty years.
First they gave me the principles, in very easy to understand and duplicate fashion, to straighten out my practice.
Next, they gave me the background to train me to do it myself.
Next, they gave my staff training that increased their responsibility so that I could become a doctor-owner and trained my office manager to take the managerial part off my plate and onto hers. She is very capable.
Finally, they now continue to train my new staff on communication, sales, responsibility, and ethics. I continue to send new staff to them for basic training and experienced staff to them to increase their managerial skills.

One more thing, you see the same names and faces year after year after year. They practice what they preach.

Most helpful discussion today with Ken DeRouchie, and I am looking forward to speaking with AJ later this week! I am already working on implementing some of Ken's suggestions.

I feel learning what Affinity, Reality and Communication is has really helped in my relationships with others especially with my loved one, it has made disagreements so much easier to work out without it turning into an argument.

It was great talking to Ken, he had done his homework on my business and website. He asked me relevant questions and was really insightful and shared some great information that will help me improve my business. Thank You Ken!

I am a Hospital Manager for a veterinary practice that has used Silkin for the past 3 years. As a manager, I would not be where I am today with the practice if it wasn't for Silkin. Same goes for our practice. They have helped us out tremendously with our organization of our practice and marketing. This has resulted in some of the best profit and "numbers" that we have had in our 10 years of being open. And, to top it off our consultant is amazing! He makes everything so simple and can answer any question that we may have.

Just attended my second executive management seminar at Silkin Management Group. I have to say that Silkin's consultation services have helped me immensely in developing my small optometry practice. I have been happy with their attention, the quality of their instruction, and their concern for the well being and growth of my practice. I anticipate utilizing their services for years to come, and look forward to continued growth. Thanks everyone!

I recently attended a webinar put on by Ken DeRouchie on the subject of social media reviews. The webinar was fabulous and stimulated some questions. I emailed the company regarding my questions and was delighted to get a prompt and personal response. I asked another question and this time instead of an email response, I got a phone call from Ken.
This man exceeded my expectations on several levels.
1. He had done his homework and had reviewed my website and reviews.
2. He spent over an hour on the phone giving suggestions and teaching me a massive amount of valuable information.
3. He gave freely and willingly of his time and knowledge (which was vast) expecting nothing in return, there was no catch! He really cared about helping people like myself improve their internet presence.
It is rare to experience professionals like Ken who value service first and who are genuine. The experience I had was so positive that I am planning on hiring him as my business consultant!
Dr. Marlene Siegel

The tone scale really helped working with patients, I have learned how to match their tone and help bring them up the tone scale.

I am a practicing doctor of optometry in Brighton, Colorado. After a free in depth practice analysis I felt the proposal Silkin made was something we would benefit from. My practice had many positives and strengths. Silkin was able to make things even better. Better organized, fewer highs and lows in patient numbers and income/cash flow. Dave McKevitt was outstanding to work with. Very high energy and positive. He continues to follow up and see if I have any needs and if things remain on track. I would certainly recommend Silkin to my colleagues in optometry.

When we employed Silkin many years ago we took a leap of faith that they could help us grow our business and make us feel we made a good investment in their business technology. In 7 months we broke even on our $25K fee, installing business practices that we would have never done on our own. In 10 years we increased our annual receipts 5x and now have 2 office locations. All it took was Silken technology, an open mind, and our willingness to implement it once trained. We did all the work, but they opened the door. Thank you Silkin!!

We have been working with Silkin Management Group for several years and have nothing but great things to say! The team is very dedicated to providing you with all the tools and knowledge you need to be the Best!

Our animal hospital has worked with Silkin Management Group since late 2011. Since we have started their program, our consultant, Jack, has given us great ideas for marketing, increasing production, setting team goals and keeping our team motivated to continuously improve our service to clients and our hospital as a whole. We have been very pleased with our results and recommend Silkin to all those that desire to better their business!

Silk-In is a great management group. All of the consultants are so nice and very helpful with any problem or questions that we may have. I would recommend this company to anyone who needs help with management. A+++

We started with Silkin to help the business become stable financially. What we gained was so much more. We have learned to correctly manage and communicate with our staff and organize our day to day business . By implementing these changes we have a better hospital for our staff and clients.

The have been a very crucial part of keeping my business going. I would not have been able to survive a devastating fire at my main location without them.

I passed by this business, but Google thinks l did business there. This business looks nice from the outside. 4 stars for keeping the lawn well maintained. Nice curb appeal.

As a veterinary hospital owner, I have been pleased to work with Silkin Management for almost 4 yrs. In that time, we have grown immensely, improved our efficiency and constantly focus on our customer service. They have been a huge resource for us.