I have a small animal veterinary hospital. It had...

I have a small animal veterinary hospital. It had been open for 3 years at the time we hired Silken. We were doing fairly well, but didn't really have a plan or any real business experience. We were growing slowly but steadily, but didn't know what we were supposed to be doing to monitor and grow our business. We just tried random ideas, but had no real way to track success or failure of the ideas we implemented. Basically we were flying blind. Our monthly numbers started to drop significantly at the time we hired Silken. We decided to make the investment in our business go get the business training we needed and the mentoring to help us learn, so we Hired Silken Management Group. Our experience has been nothing short of amazing! We went out for the initial training, came back and started implementing the new ideas. Our consultant, Scott, kept in close contact to answer our questions and to make sure we were following through. We learned which stats we should be monitoring and why. We also learned how to use the stats to track the success or failure of changes we were making. This is not a cookie-cutter management group. We were encouraged to use the information and ideas we found valuable to us, and we weren't pressured to implement any ideas we didn't like or didn't agree with. They allowed us to try the new ideas we came up with, and made it clear that our new policies and procedures should be in line with our personal and business philosophies. They didn't try to tell us how to do things. Sure they had a lot of great ideas, many of which we did implement. The bottom line is we have grown significantly each month since we hired them, and we are still being supported and mentored. Our gross income is up by 22.5% this year over last year! September's numbers were up by 27% this year over last September! It's not difficult, it's not magic. It's all about learning and implementing basic proven business techniques and learning which stats to monitor and what to do with them. Experiencing this level of growth in our current economy is nothing short of miraculous if you ask me. And there is no end in sight to our growth and success. The ideas are common sense and straight forward. If we don't feel comfortable about something, we don't have to do it. But they have encouraged me to step out of my comfort zone so that I can learn and grow as a business owner. I have absolutely no regrets about hiring Silken. I have only good things to say about them. They aren't happy unless I'm happy. If I am ever unhappy about something (which hasn't happened yet), they will absolutely make it right. Hiring Silken was one of the best business decisions I have made since starting the business 4 years ago.

One last thing, Never has anybody discussed religion or Scientology with me. I'm not a scientologist and really am not interested. I hired them to help my business and that's exactly what they are doing. Honestly I don't think it matters what their beliefs are, because they have never ever brought this up. As far as I'm concerned, they can believe whatever they want to as long as they allow me to believe what I want. It's simply a non-issue.