Sheraton Meadowlands Review

Customer Service is horrible...I booked my room thru a 3rd party and the clerk acted like he had no clue on how to find the reservation.

Nice clean place. But it is in the middle of nothing. No where to go in walking distance.

I Absolutely love this extended stay every time Im in town this is the only place i stay. The staff is very friendly and caring. The rooms are clean and will equipped with everything you need to make you feel at home. The hotel it s self is very quite. This is really a great please to stay if you staying for a week, a month it s a home away from home.

Directly off the highway, offers fast access to the New Jersey turnpike and NYC. Breakfast consists of oatmeal packets, coffee, muffins, and granola bars. Staff is courteous and happy to help. Food delivery is available from a variety of restaurants as well.

No lock on bathroom door, couldn't flush no one helped me fixing it . In the middle of the night started fixing bathroom myself.
That was a bad experience . Would never recommend to anybody

Decent room .. right bye mall .. lots of food options

Very disgusting! cockroaches found, rotten meat smell throughout the hallways, and a strong weed smell in the elevators. Would not recommend for anyone to stay here very gross.

This was absolutely disgusting. As soon as we were walking down the hall to our room, the hall reaked of smoke, though the rooms were "non-smoking". When we actually got to our room, as soon as we turned the lights on, a cockroach ran accross the counter. Do not stay here.

Used this hotel for a giants vs eagles game and was VERY disappointed. We were unable to check in on time because we were told there was one maid working and no rooms were cleaned. Used the bathroom in the lobby and there was trash everywhere and no paper towels.

No room service here. Nothing was mentioned about no room service while booking room

Amazing stay, the receptionist Mariely was very kind when I asked her for extra towels

My room was not clean...the shower had hair in it the ice bucket was dirty. The sink faucet was broken and the bathroom door had a hole in it. Room 335 East Rutherford

Can not walk to anything and no transport from hotel and no comp internet can't even do email with out buying the up grade. Make sure you get it comped b4 booking. And per NJ state police it's illegal to walk on any road way near this hotel

Friendly staff. Complimentary coffee in the mornings. Spacious and clean rooms. We would get an uber to Secaucus train station which was never more than $10 and caught the train into the city. Easy to navigate and the best way to get to the city for a very reasonable price!

Great staff. Rooms are a bit dated. Nowhere to eat in walking distance.

I booked a room on June 20 for June 22nd through a third party dealer. The night of June 22nd I called to tell them that just landed at JFK airport and was on my way in. The guy on the other end of the phone said that they were booked and that they didn't have a room. I explained that I had a reservation and that I had already PAID for the room and the guy said that I needed to call Priceline and tell them and I'd get my money back. I explained that I was not worried about the money - I wanted a room. He said that"It happened all the time" and that he could not help me. I was upset and the employee of Extended Stay America proceeded to hang up on me! I called back and asked for his name - Ray - and asked for his supervisors name, and then he hung up on me again. I will never stay at this hotel chain ever again. I called their 800 number and talked to a "Guest Services" rep and he called 5 hotels in the area and could not find me a room. This is a very poorly run company. I would spend my money else ware.

Nasty employees of the evening shift. Not qualified to be in any customer service position. They had to reprogram my card twice with an attitude like if it was my fault. Raised his voice because I requested a room change because room 117 is noisy because its very close to the entrance and he rudely told me I was lying. Horrible ghetto customer service.

amazingly roomy, a perfect view of the city and the beautiful swamp which is really nice in the day. clean and comfy. has a kitchen and stove, staff was nice and understanding. it is amazing!!

I called to say I would be checking in late. I was informed that I would be charged $10-15 for this. I can not find this in my agreement. It might be in yours. I called customer service and they agreed to check on the issue within 24 hours. I also was offered the option to call them again on Monday.

I stayed for a funeral recently and the staff was great. Isaiah had great restaurant suggestions and very helpful with questions. Madeleine is extremely friendly and goes out of her way to assist you. Ms Esther resolved a billing issue right before my departure. The location is clise to the city and conveniently located to shopping and restaurants.

WORST WORST WORST Managment
I have Booked a room for two days, they didn't changed sheets nor room service took care of anything they rate it as 3 star. Reception service is good but No room service available, be prepared for that. If you have better options please book them

I've made a reservation and paid it online. I needed a late check in, around 11pm so I called asking if it was ok and they said it was. When I got there, the lady on the front desk was rude. I had to wait until she decided to talk to me and she talked to people that arrived after me first. When I finally had a chance to check in she said they were out of rooms. So I told her I had a reservation that was already paid and she said in a rude way that the only thing she could do was to offer me a handicapped room. I only accepted because it was late and there was no refund option. Terrible service. The room was clean though.

The place is comfortable to stay in my house and everything is near west NY and NY and very safe and clean.

Not the freshest or cleanest place to stay....I experienced crawling bugs

Non smoking room and the floor smell like a cigarettes

One of the largest & nicer hotels in this chain. Friendly staff and very helpful. Lots of parking. No grab & go breakfast due to Covid, but it does have vending machines for drinks and snacks. And there is an Ice Maker in the laundry room.

I've never been so disappointed and angry with a hotel before. The place needs to be renovated and cleaned from stem to stern. The staff while nice, did nothing to really alleviate the issues we had. They put us in 3 different units before we fohhnd one with everything working. We also found out that there's a $200+ ticket for walking off the hotel premises because there's no sidewalk!

Here is the quick run down
- be wary of broken appliances. The A/C was not working in the first unit they put us in.

Cleanliness leaves much to be desired
- the couch looked like it had not been cleaned. It's leather for crying out loud wipe it down so it doesn't look like there's sex droppings all over it.
- the cupboards and surfaces were sticky and dirty.

-we were told repeatedly that this hotel was across the street from a shopping area. What a big fat lie! We couldn't even walk away from the hotel except to go to the Hilton behind this hotel. There is also no transit.

We checked out within 3 hours (over an hour of which was spent looking for a functional room). And they couldn't even bother to give us a full refund. We were charged for a full night and were told to call customer relations to get the rest refunded.

This facility is across the highway from the sports complex, but has relatively easy access to the highways. The facility is comfortable and clean with WiFi and laundry facilities on site. The staff are friendly and accommodating. As Extended Stays tend to go, this is a larger facility. There is no pool or bus access to amenities nearby. This location would not be a good choice if you wanted to hop a bus to Manhattan; for that you'd do better in a Secaucus facility. Plenty of shopping and eats within a few exits, but not within walking distance. This is an ideal location for those having business or visits in East Rutherford or the Meadowlands, but other facilities are better for tourists wanting to visit NYC.

It is really calm, close to New York, and easily accessible to highways, well maintained.. very safe place, would highly recommend this place..

I would give zero stars if I could. I was attending a conference for work so I booked and paid for a room through Expedia. While at the conference, I called the front desk at Extended Stay America and asked if there was a specific time I had to check in by since I had plans to go to dinner straight from my conference. A staff member at the hotel told me I could check in at any time. It had snowed that night and the roads were very bad. When I got to the hotel to check in, I was told there was no room for me. The front desk clerk acknowledged my reservation and receipt of my payment but they gave my room away anyway. Even though Extended Stay America gave my room away, they blamed Expedia and said I would have to call them. Extended Stay America did absolutely nothing to try to find me another room in the area. Expedia informed me there were no available rooms in the area for me. I ended up having to drive home in the middle of the night and miss the second day of my conference. I had to drive for hours through the rain on wet, slick, dangerous roads. After reaching out to the hotel, I was told management would be calling me. No one ever called. It seems to me that one of the most basic skills a hotel staff should have is to make and keep reservations. Extended Stay America could not get that basic task right. They compounded the problem by taking no responsibility for their failure and offering no assistance or solutions. This has been a terrible experience with a terrible company.

I want to add that now, a week after they gave my room away during a snow storm, management still has not responded to my attempts to contact them. What a garbage company.

It's clean and the staff is very friendly. They also have free parking and complimentary breakfast.

Worst place and staff ever! Disgusting rooms! Sticky floors! Best of all.... They let us check in and then post signs the following morning that there will be NO HOT WATER! Well we worked all day and need a shower! Who would check into a hotel knowing there's no hot water?! They refused a refund! We will be putting a dispute on the card... The management staff are the worst ever... Literally wanted to jump over the counter! If you ever choose to stay here you Need your head examined!

Stayed a few nights. Won't ever make that mistake again.

slow Internet (download 0.75, upload 0.25)
No ice machine
no hand towels,
keys were expired after 1 day of 2 day stay.

Room was SO dry!! And the ac we tried to get working all night would work for 30 seconds then shut off until about 7:30am when we were getting ready to leave.

Very dirty place to stay. Room had food left over in fridge and freezer. Phone system did not work. TV did not work only on Spanish channels and a very few. Toe or finger nails on couch and floor of the gathering room area. I would not recommend it at all.
Sam B.

Easy access to Manhattan, not far from Lincoln Tunnel

No t.v. for a week and always had to ask for things. rooms are comfy though and the renters are always nice to talk to.

Good for the price. The room was a bit smelly but nothing strong, just enough to notice it. Maybe someone had cooked and didn't ventilate the room enough to let air in the room. Besides that, the room was very clean. I enjoyed my one night stay and the front desk person was very nice, he had free toothbrushes and razors. Friday Aug 2.

Talk about extended stay! My friend got a room and I came to visit, there was a stove with two burners counter space drawers and sink. Cabinets and space to put cutlery a full size refrigerator and a little kitchen area. There was a leather couch and a nice king size bed a bathroom with a powder room entrance with a separate sink! I could have lived there oh, it was very comfortable and if you needed other amenities they would have brought brought them to your room. In the heart of the meadowlands area of East Rutherford this hotel / apartments I want to even call it complex is a great choice for affordable prices for under $200 you can stay the night I believe he paid $150. vending machines and soda machines are in the lobby downstairs the only thing I wish was they were on each floor but that's no big deal. Definitely stay there if you are visiting the north New Jersey metro area

I have an amazing experience and Madelaine made it even better. Her customer service is amazing and she was very attentive.

Big hotel but no breakfast just coffee and such a small (tiny) breakfast area

Bed was extremely uncomfortable couldn't sleep, TV didn't work and no one around to fix it

Decent hotel. The rooms are clean. The front desk staff is helpful. Only gripe is people smoke on the inside of a side entry door.

If I could rate zero stars, I would.

I booked my weekend here 2 months in advance of a concert I was attending at MetLife but when we came to check in, the door sensor on our hotel room door was broken and we couldn't get into the room. And the hotel was booked solid and there was nothing else available for us. No maintenance man on call to come fix the door immediately because he apparently doesn't work weekends. No easy way to get into the room otherwise. And the entire hotel was being run by one guy, while the amount of check ins were at a record high because of the concerts. Everything about the entire check in experience was absurdly stupid, didn't make any sense, and was an incredible inconvenience. The only reason we didn't get stranded after midnight with nowhere to stay is because the front desk rep named Ray did his absolute best to resolve our situation, working tirelessly with us to figure out how to get the door fixed and communicate with Expedia for a possible rebooking. And it wasn't even in his job description! Ray deserves a raise.

Also this hotel is apparently scheduled for a renovation at some point so everything in the hotel is pretty outdated and ugly. Appliances, showers, furniture, check in equipment, door sensors that allow you to enter the room...

Never staying here again. What a nightmare.

Great room. And i live the mirror on the closet door.. and the fact that i can cook is also a plus

I called the front desk and asked what the age restriction was and the women replied, "21." I told her that on there website it says 18. She says, "Well since it says 18 you should be able to check in, but I am not completely sure." I asked if there was anyone else I could talk to that would no for sure which she transferred me over to reservations. I talked to another women and explained the situation. She looked on the website and saw that it was 18 and even talked to the front desk. She told me I was able to book a room. I hung up, but I wanted some kind of confirmation so I called back and asked if there was anyway they could send me an email that says I am allowed to check in. I called again and asked, they put me hold. They come back to tell me that she talked to the manager and they were updating the age restriction now and that I can't book a room even though it said 18.

It was pretty easy to find the hotel. Check in was a breeze. The room itself was very nice with a great view. Only draw back was the "included breakfast" was coffee and prepackaged muffins.

Dirty, smelly room and stained sheets disgusting . I dealt with it but I would never stay here again at any price.

i stayed at extended stay last week and had a great experience thanks to madelaine, Made me feel like i was home thank you madelaine

I have given them 5 stars because of the friendly helpfull front desk staff. They have been great.

Great service, Rayquan at the front desk was very helpful and very respectful. Great stay and definitely recommeded

Five of us staying in different rooms for 2 weeks agree this place is way noisey.

Room service only every 5 nights meaning you have to get your own towels and amenties from the front desk. If you cook, you will also have to deal with week old food garbage or take it out yourself.

"Breakfast" is sugary granola bars and prepackaged muffins (unless they are out), instant oatmeal, and coffee. Very poor for the price.

They rarely check and clean the public areas. The same beer cans, plus new ones, have been laying around for over a week.

Smoke detector down the hall has been beeping and elevator torn apart for "construction" for over a week with no changes.

You can do much better for the same price elsewhere. All five of our rooms are moving to another nearby hotel. Bye bye Extended Stay.

Place is old. No housekeeping unless stay for 7 nights. Staff not friendly. If u don't get a room on top floor there no sleep. You can hear any movement from floors above. Everything is vibrating

Friendly staff, clean room and great location for attending the football game.

Everyone was really nice. Yet the place is lacking a lot of necessities. Rooms are unclean. Carpets stained. The phone was not working. Toilet seat broken. Stove very slow to warm up. And to top it off, I had bedbugs in my room. I Fled away from this place.

I booked a 2 bed room when i arrived I was told they did not have a 2 bed room. They told me if I took a singe they would have a double available the next night but still did not have a 2 bed room available I was told i could talk to the manager both time but they never could contact them

The service is horrible they do not like to clean matter fact the cleaners don't know how to clean and you have rude staff they don't like to do their job and I recommend anybody not to come here

Okay okay clean hotel but location is not good, if you need to commute to manhattan

Across the street from MetLife. The shower had mold...the pillows were like couch pillows...the Continental breakfast consisted of muffins and coffee. I'll never stay there again.

Pathetic experience! Stayed there for 6nights and rooms AC wasn't working and they were not willing to shift us to some other room giving the reason of no availability, dirty rooms as there is no house keeping service which I haven't seen in any hotel before and no proper breakfast.
i would never suggest anybody to stay in this hotel.

For my purposes it was perfect. Only problem is my key didn't work once but I quickly resolves it up at the front desk.

This hotel is very nice considering. The people are friendly and the rooms are very clean. Will definitely stay in them again.

Great staff and for the most part well kept but the staff makes the whole experience worthwhile