David Schmid

Review of Sheraton Meadowlands

I would give zero stars if I could. I was attendi...

I would give zero stars if I could. I was attending a conference for work so I booked and paid for a room through Expedia. While at the conference, I called the front desk at Extended Stay America and asked if there was a specific time I had to check in by since I had plans to go to dinner straight from my conference. A staff member at the hotel told me I could check in at any time. It had snowed that night and the roads were very bad. When I got to the hotel to check in, I was told there was no room for me. The front desk clerk acknowledged my reservation and receipt of my payment but they gave my room away anyway. Even though Extended Stay America gave my room away, they blamed Expedia and said I would have to call them. Extended Stay America did absolutely nothing to try to find me another room in the area. Expedia informed me there were no available rooms in the area for me. I ended up having to drive home in the middle of the night and miss the second day of my conference. I had to drive for hours through the rain on wet, slick, dangerous roads. After reaching out to the hotel, I was told management would be calling me. No one ever called. It seems to me that one of the most basic skills a hotel staff should have is to make and keep reservations. Extended Stay America could not get that basic task right. They compounded the problem by taking no responsibility for their failure and offering no assistance or solutions. This has been a terrible experience with a terrible company.

I want to add that now, a week after they gave my room away during a snow storm, management still has not responded to my attempts to contact them. What a garbage company.