Ramone Bultman

Review of Sheraton Meadowlands

I booked a room on June 20 for June 22nd through a...

I booked a room on June 20 for June 22nd through a third party dealer. The night of June 22nd I called to tell them that just landed at JFK airport and was on my way in. The guy on the other end of the phone said that they were booked and that they didn't have a room. I explained that I had a reservation and that I had already PAID for the room and the guy said that I needed to call Priceline and tell them and I'd get my money back. I explained that I was not worried about the money - I wanted a room. He said that"It happened all the time" and that he could not help me. I was upset and the employee of Extended Stay America proceeded to hang up on me! I called back and asked for his name - Ray - and asked for his supervisors name, and then he hung up on me again. I will never stay at this hotel chain ever again. I called their 800 number and talked to a "Guest Services" rep and he called 5 hotels in the area and could not find me a room. This is a very poorly run company. I would spend my money else ware.