Yami Y

Review of Sheraton Meadowlands

If I could rate zero stars, I would.

If I could rate zero stars, I would.

I booked my weekend here 2 months in advance of a concert I was attending at MetLife but when we came to check in, the door sensor on our hotel room door was broken and we couldn't get into the room. And the hotel was booked solid and there was nothing else available for us. No maintenance man on call to come fix the door immediately because he apparently doesn't work weekends. No easy way to get into the room otherwise. And the entire hotel was being run by one guy, while the amount of check ins were at a record high because of the concerts. Everything about the entire check in experience was absurdly stupid, didn't make any sense, and was an incredible inconvenience. The only reason we didn't get stranded after midnight with nowhere to stay is because the front desk rep named Ray did his absolute best to resolve our situation, working tirelessly with us to figure out how to get the door fixed and communicate with Expedia for a possible rebooking. And it wasn't even in his job description! Ray deserves a raise.

Also this hotel is apparently scheduled for a renovation at some point so everything in the hotel is pretty outdated and ugly. Appliances, showers, furniture, check in equipment, door sensors that allow you to enter the room...

Never staying here again. What a nightmare.