SelectHealth Review

They have a professional customer service team, not a call center, who helps you quickly and professionally.

Every month I try to pay the premium for myself and my wife online. Every month I can't get into my wife's account. Then I go through the telephonic prompts, 2 or 3 customer service people (who usually can't correctly take my credit card number) to pay. Their online capabilities are horrible.

I had such great customer service today resolving a rx issue . She was very helpful and contacted my pharmacy to make sure the medicine I needed was being processed correctly !!

The gentleman with whom I spoke was nice. But my husband had already called and they apparently hadn t Actually done anything that he spoke to them about.

If you don't come up with a way to pay a bill online soon I am going to lose my mind! It's 2016!!!!

Excellent service! Extremely helpful rep. It was non stressful. Usually there are way too many verification questions and people sound like they hate their job.

She did great.

They don't even deserve 1 star. This is the WORST insurance company!!!! They will not cover ANY of my medications even after drs have told them I need it. My copay for all my prescribed meds are over $700 per month. Worst part is when I called in they refused to cover an inhaler for asthma saying it was not a "life saving" medication. Do not go with this company!

I have had only the most positive experience with SelectHealth since switching to it a few years ago. Two surgeries with overnight stays in hospital in two years and my costs were $200 and $395 respectively. My premium is minimal due to the excellent coverage options of my former employer, as are my co-pays. When I've required information or assistance in locating a specific provider, they quickly assisted me getting the answers. I hope I can stay with SelectHealth forever! Being part of Intermountain Health Care is an added plus for me too.

I did not expect to receive a prescription pre-authorization review any time soon as the IHC Community pharmacy tech told me to call the pharmacy 48 hours from today to see if the new transplant medication was preapproved. Later this afternoon I followed up on a message left on my cell. I called back around 5pm and the approval person was very professional making sure of the drug, that my insurance was accurate/verified and then told me the medication had been approved. Notifocation and drug approved in less than four hours not 48 hours! Thank for your quick work and a staff person who was a delight!

So I got an explanation benefit from them and this was when I was on transition plan. They didn't really say that the plan won't cover preventive health care, so I went to give my son some vaccine shots. Little do I know, they didn't cover anything and now I have to pay out of pocket for $300. I talk to them, they said nothing they can do. I really don't trust this company or any insurance company out there. They just want you to pay them and then they don't cover you.

Crooked company. High premiums, poor coverage and yet we have to fight denials all the time. Even their member services rep admitted that we pay way to much for the plan we have. So many times we have questioned the coverage they provided, only to find there were "oversights" and coverage ended up being applied. If we did not spend hours investigating every claim submitted we would be out thousands more than what we already pay. I am beginning to believe they do it on purpose to see if people will appeal or just trust them and let it go. They tried to deny us coverage on a huge procedure because they said my company did not renew at the first of the year. I spoke with the HR director and she informed me we have renewed every year for years. After she and our benefits company spent their valuable time proving we renewed, just like we do every year, we got a heartless apology from SelectHealth and they covered it. After our daughter broke her finger, we went to an Instacare where we were referred to PMC, an IHC Inc. facility. We spent hours at PMC for a broken pinkie where we ended up being scheduled for a a surgery that they wanted to perform at the U of U hospital. When we spoke with the administration at PMC we were assured that the surgery at the U would be covered in network. Keep in mind that PMC and SelectHealth are both owned and operated by IHC Inc. When we checked in at the U of U for surgery we asked the same question and received the same response. Now we are receiving statements that are being billed out of network. When I called SelectHealth MS they told me that it was my responsibility to check with them on EVERY procedure to ensure that it is covered. When I explained that it doesnt seem right that an IHC employee working at an IHC facility would send an IHC insured individual to another hospital and tell them that its covered in network, the representative basically said he didn't care and it was my fault. We spoke with the billing specialist as the U of U who was livid with SelectHealth. She stated that they have a contract in place for cases specifically like this so that surgeries can be performed between PMC and the U hospital without causing issues. These are just a couple examples of many. I have had half a dozen insurance providers over the years and IHC (aka SelectHealth) is by far the worst.

I have been with Select for about seven years now and have enjoyed working with them getting information very very quickly and they work to solve any problems I have also been with other companies and Select is superior in Quality of Service

Terrible!! Won't cover the most basic preventive care procedures when it's supposed to be 100% covered. Had to pay $500 for a check-up.

Absolutely wonderful customer help, and very quick!

Retracted a $20,000 payment from almost 3 years ago (date of service). Appeal is now being denied stating it was not done timely?? I was only notified after getting a bill from the hospital. Absolutely unprofessional and am receiving no help through customer service.

I spoke with Sarah and not only was she extremely helpful, but she was honest, empathetic, funny, and just as kind as could be. Thank you Sarah at Select Health for all of your help!!

1 star is too high. Don't even bother wasting your time when thinking about choosing this as your provider. There rates go up about every year. We switched to a barely less expensive plan than what we had last year, and now our prescriptions cost $30 more and the co-pays are not covered until you spend at least $4,000.

Select Health is amazing at their responses to whatever my need is. I called with a pharmacy issue and it was fixed extremely fast. I appreciate the people that work there and their willingness to follow through for their customers. Great job!

Ashley was very helpful in resolving a billing issue I had. Kind, professional, and helpful. Called back a few times, as she promised, updating me on a convoluted issue.

Excellent follow-up.

Very knowledgeable and friendly. Answered all my questions.

I have the most expensive plan available for our family and it's still terrible. I recently found out that they don't even cover relationship counseling. They cover individual, after you meet your entire deductible. Mental health is of no concern to Select Health.

Had Select Health when my wife went ful time for the state & we got ins. thruough the state.
Called SH to cancel policy, they never processed the cancellation & now they want money.
Called today to dispute, what ass clowns, non one has the authority to do anything, just a bunch of snowflakes saying, I understand.

Costs high, service mediocre, PPO fees leave a lot to be desired. The process is opaque, confusing and has almost destroyed me financially twice. Stay away.

Clay was absolutely wonderful, he was knowledgeable, friendly and prompt!

It was easy to reach a person via the phone and he was able to answer my questions about next years' coverage.

This is the worst insurance company out there. Absolute thieve and con men. Don t trust this insurance company with your family s coverage. Go else where and save yourself time and money. Absolute joke. I m stuck with a 2500$ hospital bill after I called in before my visit the day of and asked if I was covered only for them to backdate my coverage and stick me with the bill. SELECT HEALTH ARE CROOKS!! DO NOT TRUST THIS COMPANY

The representative was a great help. After some difficult searching, analysis, and input from their pharmacy, I was able to find a plan that will actually make our lives better.

I know working with insurance comes with the immediate thought of dread and knowing it will be a hassle. My experience today could not have been farther from that. Although it s never a fun call to make, I felt I was given exceptional service and help. I put off making the call all day because I knew it would be a pain. It was simple and the gal who helped my was very kind and patient. Our problem was solved and I got off the phone very happy.

The people in customer service are super nice, but I haven't been able to get a simple problem resolved. My deductible has been satisfied for some time, but I have several hundred dollars in expenses that Select Health claims should go against my deductible. The HSA provider claims it is Select Health's problem. The result is that I get to pay several hundred more for healthcare than my policy requires simply because I can't continue to spend time on a problem that no one seems to understand.

Agent I spoke with was knowledgeable and super sweet!

Customer Service rep addressed my question in a timely manner. She needed to put me on hold to research the question so she could provide me an accurate answer. The hold time though was not long and I appreciate getting correct information.

I am really impressed with Select Health s service. I m self employed and get my insurance thing the marketplace. This is much better than what I had when I was employed full time.

Every time I need to call Select Health, they are very helpful, friendly and professional. Never had a bad experience....

I called to ask about my prescription coverage and the person who helped me was so nice, helpful and took their time to help me find what my coverage is. I felt better having spoken with this person.

They were able to resolve my questions very quickly.

I have been super impressed with each rep that I've talked with through the years. They seem to care about customer service and getting my questions answered. While the insurance can feel expensive at times, it's worth it with the service they provide.

I was with select health for 10 years, I never had one problem. I had to switch because of their prices.

We re (still) unable to log into our policy account online or via the app which was a big selling point choosing this provider. We ve called about it twice now and the best the rep could say was, I can t log into my personal health insurance either..
They ve helped with everything we need over the phone but it seems crazy to me that the online portal doesn t work for anyone and nothing is being done to fix it...
Please fix your member portal!!!

Impossible website to work, incredibly difficult to manage your own account.

Just got signed up and have called in twice for help. The quickest and most caring and professional people I have dealt with. App so far is awesome! Money back for gym memberships.

Easiest Insurance Ever! Their online platform makes it easy to understand what is coming down the line. I was hospitalized for almost a month during my pregnancy and had an emergency c-section 82 days before my birthdate, giving birth to a 2 pound baby. I had absolutely no problem with them giving me the coverage promised in my plan. With all the stress I was under physically and emotionally, being able to rest easy knowing my insurance was not going to be a stressor to me was 100% invaluable. Just got the last of the bills - my hospital stay was over $80,000 and my baby's NICU for two months was nearly 1/2 a million - and I am having no trouble with the doctors being out-of-network or things not being covered - I just have to pay Intermountain my out-of-pocket maximum (which is stressful, but nothing compared to 1/2 a million) and my perfect baby and I can focus on what really matters - getting to know each other! Thank you SelectHealth!

Very bad experience, they won't cover much and the little they do cover after a few months take their money back, do not go with them, find some other company that actually helps (STAY AWAY FROM THEM)

They need to come into the 21st century and start doing things like all National insurance brands. We have had multiple incidences where either we go to a select health provider and they pull the one doctor in the ER to see you while you re having a heart attack that isn t covered or you go to buy your prescription and they don t allow the cheaper 90 day supply they require you waste your time every 30 days not to mention they get an additional $15 per 3 months from you for the monthly pay out vs 90 day prescriptions. These are just two of many examples.

I love you guys. Every time I call, I get a knowledgeable representative and they answer my questions so thoroughly. I also am very satisfied with coverage and the providers I can see. Well done.

Very poor customer service and incorrect billing. Very dissatisfied customer.

They are morons. Unfortunately, I have required a great deal of medical care and I have preferred to use IHC facilities as they are close to home and it is the insurance that my husband is forced into by his company, but it wouldn't be my first choice. I don't have complaint about my care, but the combinations of hospitals and doctors and clinics under the umbrella of their own insurance is a nightmare. You go to their own people in their own facility and still the insurance denies the charges. The argue with themselves. It is the stupidest thing I have ever seen in health care and I have worked in health care all of my adult life. Again, I have no complaints about most of the physicians, of course some of them are definitely better than others, you find that anywhere, but its after you are done and their own insurance doesn't want to pay their own doctor for services performed on you in their own hospital or clinic.
Then, the insurance company sends me a letter on a drug that needs prior authorization, instructing me exactly how they want to fill the prescription, so I have my Dr. write it the way they ask and go to the pharmacy, it is denied. When I call asking why they denied the drug, she says because you tried to fill two different strengths, well, I say that's exactly what you told me to do in the letter. Morons.

Very helpful!!!! Having trouble getting a medication filled. They spoke with the pharmacy and took care of everything for us!!!

They re very helpful when I call and are always willing to help.

Janine was my contact in customer service and may be the best I have ever seen. She handled my problem, even called the pharmacy with me on the phone to get everything rectified. She also promised to call me back on another issue and she did!

I'm just disappointed of how much money I need to spend before they'd cover a birth.

Called looking for information from a past claim and the team was so helpful and quick to provide the necessary information and then transfer me to other departments as needed. I was very impressed and incredibly grateful! Efficient and professional.

After speaking with Matt he was helpful and kind. And there was a willfullness to serve too

The individuals I talked to were very helpful and very professional. I was given very detailed information and they answered all of my questions in a calm and friendly manner. I really appreciate and value this kind of service, thank you.

They have descent customer service compared to other insurance companies. However, I recently got a new job that provides insurance through Select Health. As part of my new insurance agreement, I get to be on a Share plan, which basically means I have to do all of this extra stuff (participate in online activities, go through mandatory health screenings, etc.). They have no way of tracking whether or not any of the information I enter into the online database is true either, so I could just lie and say I did something that I didn't really do. If my co-workers who are also on the plan choose not to participate in the activities, then all of our rates will go up. They claim the purpose of all this is to keep rates low and improve overall community health, but I'm not paying any less than I was before I signed up for this BS plan. Plus it's high deductible, so I'm basically paying for 100% of costs out of pocket anyway in addition to now having to waste my time on all the extras. Do NOT get a share plan. It's a total waste of time, and it isn't going to save you anything.

Spoke with Fera. The rep was friendly and knowledgeable. Answered all of my questions, and I had a lot of questions. Loved that they did not require a handle time of their rep so their rep could do their job. Great experience. 5 stars.

Select Health is by far the WORST health insurance company I have ever used. Unfortunately, it is what is provided through my place of employment right now. The monthly premiums are 8 times higher for my family then the last insurance we had through my wife's work! To date they have refused to pay on multiple MD ordered treatments, stated they weren t indicated, what! A specialty MD thought they were - you don't have the right to "practice medicine"... Co-pays are large and coverage is very poor. STAY AWAY!!!

Update: I added a star because Matthew was so helpful when I called. He, too, could see the notes relating to my attempt to get my account set-up properly. I guess I will see if it works next month? Previous Post: I really appreciate how quickly you process provider charges and and payments; and you staff is VERY nice...But, it seems that you do not have any employees who know how or what to do to set-up automatic payment plans. Can you explain to me WHY I cannot get you to set-up my automatic premium withdrawal properly? I am really tired of late notices because of a billing or software problem on your end. Is there someone who can set-up my account properly! If not, please send a premium notice each month. I think it's ridiculous getting late notices when the mistake is on your end!

Not very helpful phone conversation. I'm not sure the person knew much about their job.

Helped me work with the pharmacy to get 90 day supplies even to the point of a conference. She did a good job.

Everyone I have talked to on the phone has been very helpful and really nice! Thank you!

They were extremely helpful in answering all my questions as we navigate a tricky situation. Ashley from the pharmaceutical benefits department went above and beyond. She was professional, understanding and kind.

I am not sure that this company even rates one star. I have coverage through my work, but I can't afford to cover my children through that route. Select Health seemed to be affordable and for decent coverage. However, I have paid for two months premiums and have not even yet received cards for two of my three children. I am not "authorized" to talk to a representative about my childrens' accounts, even though two of the three are minors. My daughter called tonight in tears because apparently she is not covered under any policy with Select Health (despite the fact that two months have been paid for) and therefore cannot get her diabetes supplies. I just hope that they will cover a portion of the hospital bills when she lands there, due to having no insulin. (And don't tell me to call one of your representatives so they can "try and help." Been there, done that.)

No customer service what so ever. What ever you do don't accidentally under pay you payment by 14 dollars or they will put a hold on your prescriptions and pharmacy wont cover them. Someone could die and they would not care. Blood sucking Vulters !!!!!!!

We need you and I dont think that I would want to switch to any other company. Cause you are affordable, for our big family. And with 2kids with IBS, 1 kids with diabetes , 3kids and i and my husband with azma. We would be able to afford anything. Thank you so much.

I have been insured with Selecthealth for 25 years and have been completely satisfied. Whenever I have had questions about coverage or finding a provider it has been so easy to pick up the phone and talk with a helpful and professional customer service representative. I love the My Health feature that is available and I use it quite often. I find it to be very user friendly, and is full of helpful information concerning health care. I hope to always have Selecthealth available to me because they are simply there .

I opted for a free quote and received terrible customer service upon simply saying, "We'll think about it". Call center etiquette is a must!

If I could give negative stars I would. I am a type 1 diabetic and this is the hardest insurance company I have ever had to deal with. They have denied me medically necessary equipment, charge me hundreds of dollars a month, and cover hardly any of the cost of supplies. I pay hundred of dollars on top of the cost of their premiums after they pay what their part. Now I have been put in a dangerous situation when my health can suffer more due to their decision.

I like that when I call with questions I talk to real people. Every question l I ve had has been quickly and simply addressed. There has never been more than a few minutes of hold time, which is refreshing after hours with other companies. The customer service is fantastic!

They were so helpful! I was frustrated with an insurance situation b it after speaking with one of the representatives, he helped me resolve my issue in the best possible way. Thank you so much!

Working with Colton in Pharmacy benefits. He was awesome. Helped me with my concern and went above and beyond to follow up on the issue with the pharmacy. I was very impressed! Thanks Colton.

When a medication that was prescribed wasn t covered, the pharmacy agent was able to give me several alternatives. We were able to get one that treated the condition and it was much less expensive. They had offered me a way to submit for an exception request, but we didn t end up needing it. I appreciated that they laid out all the options!

Denied my daughters pod for type 1 diabetes, this is life threatening, they don t care!!!!!

Worse insurance. Worse. And that's coming from someone that works with Select Health. They quick to threaten to stop your insurance when they don't follow their own policy. WORSE, WORSE!!!!! I paid my payment twice in one month and they were suppose to refund my money, never got the check. Called them back and they say that they will apply it to the next month, never did. Come 3rd month, I called them back and they put my account on hold because they claim that I didn't pay the last 2 mths. I kept saying that I can email my account statement to prove that it was pay but nope. The guy kept saying, unfortunately no. NEVER AGAIN!!!!! bunch of thieves. changing insurance

Had an issue with coverage that needed to get resolved sooner rather than later and Rachel was amazing at taking care of the issue for me. She was polite, professional, and kept her word in keeping me updated on where the issue was. Even called the pharmacy and took care of getting the coverage straightened out with them!

They denied a kidney transplant for a sweet young man. REALLY why would anyone sign-up with them on open enrollment, I hope you never get sick cause you will be screwed, want to know about this young man, go to Rachal Nickols Facebook page.

My question was actually answered! He went above and beyond getting an answer for me concerning medication options and prior authorization. Appreciate the extra time he took so that I didn t have to continue to try and find someone who would help me. 5 star kudos!

I've had a terrible experience with SelectHealth, seems like the whole company operates like a square wheel. For the most part the staff is decent (though I had to deal with an employee from hell once). My biggest complaint is their billing department and rates. And how frequently they raise those rates. I asked for an explanation once as to why my premium went up twice in one year and their answer was " that's just the nature of insurance". Their online chat is buggy, random ends chats and can't text wrap so the convo is displayed weird and When I call them I usually get transfer a time or 2 before i get to someone that can help.

Great people and always willing to help out. Thank you guys

Worst experience in a health insurance company. I ll be looking for a new company to replace this one.

The person I talked with in Pharmacy Benefits was extremely helpful in helping me understand coverage and coordination with a secondary insurance. Thank you!

Amy was great! I had a million and one questions about the different plans and she was patient and explained everything to me. The customer service at Select Health is absolutely great. That s pretty hard to find with an insurance company. I feel more confident using them than some of these other health insurance providers who try to hide coverage details from you or have a ton of contingencies you weren t aware of. They were never pushy and Amy helped me navigate the confusion that is health insurance. Thank you!

She was very very nice, looked into my history for me, and found out that I have done what I needed to do to override the system. She was awesome!!!

My son has a disability...Through the marketplace, we across Select Health Bronze Plan...Best thing every...copays are low, paperwork is a breeze...he even has a nurse to visit him to administer his meds, if he cannot make to the hospital..friendly customer service, all around...a bit expense, but well worth.

My review is pending...After leaving a poor review for the billing department, I received a call from Carson Chadwick who helped me out and passed my info on to Robin who then called me the very next day and completely resolved my issue! Thank you Carson and Robin!!

Complete garbage, won't give you the time of day for quotes. The only phrase the sales team member Steve would even utter was "um I don't know, try healthcare.gov"

Thanks for providing superior service!! I appreciate you SelectHealth!!

For 8 months, they covered the Freestyle Libre (still at great monthly expense to me). Now, I am told that I do not qualify. Their criteria are faulty. I have had to advocate for myself at every step of this diabetic journey. You have not made it easy or pleasant. Too bad I"m stuck with you.

After having repeated problems with my Pharmacy getting my prescriptions to go through an insurance it only took one phone call to Select Health to get them to take care of it. It was a very positive experience and every person I spoke to their was extremely helpful courteous, professional, and extremely knowledgeable about my issue and how to solve my problem. Thank you everyone at Select Health for my positive experience.

I had a little confusion on payment with my account, the wait to chat with a person was super quick. Cori was nice and was able to help me within a few quick minutes. My question and clarification were both answered easily.

So much help ! He walked me through several plans , discussed all options so patient and helpful ! Thank you