Terrible! Bought tickets for a game tomorrow. Re...

Terrible! Bought tickets for a game tomorrow. Received the confirmation and the charges hit my Amex. Hours later and they still have not sent me the tickets. Multiple rounds of calls including speaking with the supervisor (Vlad) they will not issue me a refund so i can buy my tickets elsewhere. Since i paid with Amex, it is an easy dispute but who needs this hassle. I would never use them again and wish I had read the reviews on these guys before I spent $ with them.