Le doy 1 estrella porque no puedo darle 0. No avisan de sus nuevas modalidades, dejando que solamente se beneficien los clientes nuevos y no antiguos que llevan años con este seguro. Luego de quejarme por el suceso (no me dejan cambiarme de modalidad pasado solo un mes de renovación de contrato) y por no haber recibido ninguna notificación sobre sus nuevas modalidades que me podrían haber beneficiado más, no dejan de llamarme, molestando y diciendo lo mismo, que no tienen solución para facilitarme, parece que se burlen de uno. No lo recomiendo en lo absoluto.
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
No recomiendo a esta aseguradora es la peor opción en el mercado. Estuvimos con ellos dos años y no hemos podido hacer ningún tipo de reembolso .
Es un desperdicio irrazonable del dinero!
Fuimos a visitar un veterinario pedimos reembolso y nos ha llegado el mensaje de que no es el caso
Para ellos siempre no es el caso
Siempre recibimos este mensaje:
Tras haber estudiado su solicitud, sentimos informarle que no podemos proceder a su reembolso por el siguiente motivo: - El importe de los gastos reembolsables es inferior al de la franquicia.
I was hung up on the nose at the moment when I was called after a quote request that I made online ... I am asked what I am looking for, I replied that I want to find insurance with the best report quality and price and there she says "well search bah" and hangs up. I was shocked xD while I had good echoes! I would not go to your place. Really very very disappointed.
Value for money perfect. Customer service by phone always cordial and friendly. They are always looking for a solution to the problems encountered. I recommend 100 percent
Good support up to the contract taken out for my Husky who was the victim of a major accident. Indeed the refunds are a bit long 3 weeks to know! But the main thing is that this insurance is serious!
Wonderful insurance, I have been there for 2 years and my dog has developed a chronic illness. I am very grateful to them for being there during my considerable veterinary expenses. I recommend.
Since you terminated my contract at my request (withdrawal), it would be nice for you to repay me what I paid. There are people when you have to subscribe but there is no one when you have to pay! Expensive insurance, which reimburses very little and with very special conditions! (Waiting period) Very happy to be gone. Since you do not reply to my emails, I hope you respond to this advice.
FACTORY IN FRIC !! You must pay a deductible once a year when you make your first refund. So if your dog only goes to the vet once a year you are never reimbursed the maximum of what you pay per month. Know that you are engaged for 1 year. Can not cancel before. I still have to pay until June and with monthly payments that increase in addition! But we do not say it. DISAPPOINTED! TO AVOID
In order not to change, we are obliged to put a star to comment ... Mutual to flee! You give out a very nice speech for 1 hour to ensure that you subscribe to a mutual fund with them. Do not communicate the small details to you which will later pose a problem to you. Namely that they engage you for 1 year without the possibility of terminating before this deadline. As a result, today I took out a mutual insurance fund for my dog's allergy concerns. Over the phone you are told that he will be covered and once the deficiency is over, you are told that his concerns will not be taken care of because they were prior to the subscription. FALSE ADVERTISING !
Very disappointed. He sells you formulas as if it were a nugget, the phone service is dead (archi dead) no one is answering you and the e-mails is even worse. There are people to collect the monthly payment but for against to read a bill and make a refund there is no one.
Very good health insurance for animals. One of my cats had health problems and the reimbursements were very quick and very simple with the application. I recommend them to you.
SCAMMERS, WHO DOES NOT STOP HACKING ME. I subscribed to an insurance for my two cats, at first they send me documents no problem I paid in the 50 euros for the expenses of file etc, then next month I receive an email or a call saying that I have to pay 50 euros because I did not authorize the withdrawal (I was not even aware) and yet I said to the gentleman on the phone (obnoxious sir ) yet super lady on the phone when it came to registering, so be careful even if you say that you are not aware for direct debits they don't care.
So I ask that they leave me alone and leave others who have been ripped off.
Make an appointment to have insurance for my dog, advise completely incompetent! I had to ask him what was in the price formula and even that he did not know .... I will turn elsewhere. advice flee ...
Catastrophic: impossible to obtain a refund: sending of documents followed by .... NOTHING; Do not respond to follow-up emails, or respond completely off the mark. Result: reimbursement not processed for 1 and a half months, despite 2 shipments, by 2 different means.
sponsorship offer not applied either, applied after 7 months, after X reminders.
Clearly get to the point of litigation.
Catastrophic management: I have 2 contracts with them, they will clearly scare their customers away.
Modified following the answer below: Approximately how long extended period? Because there the delay begins to have a good back. We will arrive at 2 months and refund not processed.
Does that explain the answers always beside the point ??? Why not respond by email, you prefer public requests on Google?
Has the Covid lasted since December in Lyon? (date of the sponsorship application), how do you explain 6 MONTHS late on this point?
Obviously you find the time to respond to Google reviews ...... Well before dealing with your CONTRACTUAL commitments. It leaves to think ...
I have had insurance for my dog for about 7 years. No worries and their application is very functional. The deadline of 3 weeks for reimbursement has always been respected.
Does not reimburse veterinary expenses and is reimbursed for reimbursed expenses, Especially considering the bills that I leave, I do not recommend this insurance,
I took insurance for my dog, being a Newfoundland, the vet fees can be very high. It will soon be a year and I had no worries about refunds, and yet my dog is an accident subscriber. I am very happy and I recommend it to people who want to adopt a big dog.
At Santevet for 2 years now, I am totally satisfied with their services, refunds are very fast. I have two cats 2 years, two formulas indoor 13 euros per month, the price is entirely consistent with the proposed refunds. Certainly when there are no worries, as for any insurance it seems to spend money for nothing, but having already had some problems (with animals it never prevents and can quickly encrypt at home. veterinarian) I was very happy. One-star ratings are really only about brave people who are never happy with anything, probably the same people who feel that health in France is free! In short, the Google rating does not correspond at all to the service rendered. And the phone counselors are very friendly contrary to what some people suggest! Long live the opinions totally unfounded, it is appalling!
Nothing to say except that this insurance is perfect. I have it for my dog and my cat, my dog is operated and it was reimbursed within 2 weeks maximum. The after sales service is perfect, they answered my questions immediately, being clear and precise.
I recommend this insurance for 4-legged family members.
Insurance for NAC very expensive for what it offers (22 euros per month), allows you to take commissions for each reimbursement knowing that we are limited to 800 euros, which do not take into account castration for rabbits, but that of the ferret accept 50%, go understand the logic. If everything is not done on purpose to make you cloud as much as possible.
Run away. Very fast to subscribe and get the money on your account, but laborious and binding to terminate a contract ARRIVED FOR TERM. Auto renewal without prior request, we do not leave you the choice, nothing on the customer area, in 2018 you are charged a registered with acknowledgment after 2 years of membership without a single refund. A good catch c **.
I insured my rabbit. For 21 per month (because yes, in one year the mutual fund still took 3 more!), The mutual fund reimbursed me only ... 10. Refusal to reimburse the vaccines which were however included for zany reasons, ditto for the veto consultations in case of emergency, we can not terminate until a year later - which I hastened to do - and the customer service is really deplorable. To flee, therefore!
A very diversified insurance! everyone can find there what they are looking for for their animal. And ultra-fast reactivity. Refunds are identical to what is provided for in the contract. No bad surprises. And very fast. Excellent insurance!
Falling on an unpleasant person who limits you hangs up on your nose when you only want information ... sorry but that does not inspire confidence. Customer service
Telephone harassment Rude person on the phone. I signed up elsewhere and got yelled at on the phone. To avoid absolutely. Even if the rates are cheaper, I found another mutual with competent and attentive advisers, which is not the case here. A tip review the training of your salespeople. The price is not the only criterion. Please also do not call me again. cordially
I hesitate between 2 insurances. I did not like the insistent and haughty speech on "we are the best" "do not go to our competitor" "the competitors lie to you" "you will see in 2 years you will come back to us" .. giving me 3 examples of conditions supposedly false or poorly explained ...... I read and read the cgv 2 insurers. The commercial lied to me at least on 2 conditions! So, I was ready to go home, there I strongly doubt ... and I sincerely think to go to the other. And read everything I read, it gives more envy ... I put 1 star on the commercial aspect before signing the contract for lies so that I sign faster without thinking.
Leaked scam I bought this insurance with the average formula Vaccines not reimbursed nor antiparasitics Since he is unreachable !!!! Big scam I have 2 insurance for my 2 cats no refund
Instead of lying by responding to the comment to look good call me I do not stop asking the service to call back! Nobody answers !!!! I request to terminate my contracts To subscribe it's funny you answer
telephone harassment, harassment by mail even when you do everything to not be contacted, they continue, when you talk with them if you say no limit threats made by the interlocutors ... Supports zero, reimbursement February 30 (yes it does not exist)...
I do not understand people who think that insurance is used to pay the costs of vaccination or foreseeable costs because when you welcome an animal, you have to make sure that you can meet its needs such as vaccines, dewormer, antiparasitic , nutrition ..... Like all insurance, it intervenes in the event of unforeseen events. Your home insurance does not intervene for the maintenance of your house but for water damage, fire, theft ...... the excess is also part of the contract and you know it when you take out the contract. It's up to you to accept or refuse. I had a dog with degenerative heart disease for several years and thanks to santevet it helped me pay for his medications, regular visits to the vet, exams and hospitalizations .... the costs were very expensive and I was able to help him to do as well as possible until the end of his life.
Frankly they do not deserve even 1 star. Customer service difficult to contact and at the end unpleasant. Only "friendly" or contract registration time. For refund - 180degree. Attention for the contract formula - very limited reimbursement.I regret choosing SanteVet, next time I serve less naive.
My TYPEX dog ate a lot of dark chocolate and I had to do it urgently in hospital at Maison Alfort. I was afraid of not being reimbursed by SANTEVET, because opinions are mixed on the internet, but everything went well. On the sum of 645, I was quickly reimbursed of 585. I am therefore fully satisfied.
I have a very fragile 5 and a half year old pug. I have NEVER had any concerns with this insurance. I subscribed to the OPTIMAL formula, the most expensive of the offers. The service is of exceptional quality. As with any quality blanket, you have to pay the price, of course, but I go to the vet without asking myself how I will pay. I am very amazed at the negative reviews. For me, this insurance is the best of the best.
I simply read the opinions that are increasingly unfavorable. I will now check the amounts refunded. I trusted you ... I give 99 euros a month for two animals; saw the discontent of the people, I think a lot especially if my animal becomes seriously ill and I will not be refunded or little. I took the "premium" option for both.
By far the best animal health insurance; 8 years experience with this insurer, never any problem, very pleasant customer service.
It is obvious that some policyholders do not understand their contract or have misread it.
I recently changed my contract to pay less, and I was very well advised, I am very satisfied with the reimbursement and the possibility of sending the documents online, which accelerates the speed of reimbursements.
Even my veterinarian, who has many years of experience, told me that it was, according to his clients, the best animal insurance.
I am terribly disappointed and shocked to discover so much dishonesty. I have purchased health insurance for my cat for 2 years and it has serious health problems and to my surprise everything is done not to reimburse. I want to change the formula to have better coverage of my costs for 1 month and each time there is always an excuse not to meet this request: either requests are in progress (they do not process them and always leave one waiting to believe that it's done on purpose ?!) or when we finally reimburse you, we will refund the refunds! and in my case that blocks my request again for change of formula as if by chance because we reach a certain ceiling. We are told afterwards of a ceiling of 2/3 not to be obviously reached that we reach this ceiling if the reimbursements are split! to believe that it is still done on purpose ?? !! we are left in a wait and MONSTER fees !! it's worth it to take SAnte ANIMALE insurance. however I wish to accompany my cat to the end in the best possible way, is not the goal when we take insurance: to give them the right to live ?? ::
All excuses are good for not reimbursing me, they ask me to send radios by email when even the veterinary clinics told me that they had never done that! IMPOSSIBLE TO TERMINATE THE FIRST YEAR AND I AM TOLD THAT I AM OBLIGED TO PAY 1 YEAR ADDITIONAL BECAUSE YOU MUST SEND A RECOMMENDED 2 MONTHS BEFORE THE ANNIVERSARY DATE OF THE CONTRACT !!!!!
I have never seen such a fraud, each year the monthly payments are increased even if your dog has never asked for reimbursement, that he is young and in good health ...
Do not use strictly the cost of prevention (115 euros) I was denied while vaccination is part of the packages I strongly recommend and I would cancel my subscription before they still take me ...
I never recommended any problem with reimbursement respecting deadlines reachable by listening very pleasant reception c why I take over a contract for my Royal Bourbon with them
Top of health vet at 73 the two insurances for my dogs he is already starting to say no reimbursement in prevention, the continuation will begin I am in the process of contacting the other insurances
Excellent insurance, which takes into account the problems of my dog, I took the comfort option, reimbursement to 80% always on time, the application is very well done and we have an emergency veterinary service as a member really very effective! It's been a year that I'm home, nothing to say! It's perfect
Vet health is there for minor ailments but once your dog is really sick there is no one there any more because of course all the diseases which require real vet costs are excluded from the guarantees.
This insurance is therefore of no interest, 5 years with them, I thought I would be safe in the event of a problem, and the day the problem falls, the insurance does not work.
And of course termination impossible before one year.
From the scam, prefer to put your money in your booklet rather than take this insurance.
Everything is calculated, they will never refund you more than what you paid with them.
I made a quote to date for my 14 year old border collie and I encountered two problems. Your form did not want to take into account my email address (gmail) and obviously you do not take into account the dogs of more than 7 years to the inscription .. Good damage especially that the border are reputed to live very long and in in good shape .. Except that like any dog, the visit and the seals for fleas and ticks are quite expensive.
I do not understand all the negative reviews on Google and Facebook. We were among the first Santevet customers in 2003 (currently 4 contracts). We have never been harassed by phone. Whenever I had to call to change the contract or subscribe to a new contract, get information ... the phone waiting time was always fast, my contacts very pleasant (except once where the person was a little dry but nevertheless very competent). I was always reminded at the agreed time. After, like any contract, you have to take the time to read it especially the exclusions (some breeds are prone to certain congenital pathologies), to make its calculations, ... people complain about the franchises but it is the same for the home insurance or motor insurance in case of disaster. Santevet, it's not social security, it's an insurance to help you in case of a hard blow. It is true that every year, the contracts increase but like gas and stamps ... It is a company with employees to pay each month are not philanthropists. I have seen the contracts evolved, the payment period to be reduced to 48 hours, the sheets pre-filled ... After, the health of animals is like that of humans, it is not equal. Some of my animals do not consume at all their package, others yes, as a result of an operation. My money will be used for another, it is the very principle of mutual solidarity and insurance. Once again, I do not understand this smear campaign. I hope that Santevet will remain so serious. I recommend +++++++
I asked for a quote for our dog and, today, a counselor reminded me. However, when I told her that I had already found insurance, she asked me how much we paid. I refused (because I think it does not concern her) and she simply sent me a walk telling me that she had no time to lose with people like me! Bravo for the commercial sense, this charming person has understood everything !!!!
I just saw the ad on TV and I was surprised 9.4 out of 10 satisfied customers ... in terms of google review and facebook review, we are far from the account. As mentioned below, I was also drunk with the commercial aspect before signing the contract. We also insisted and heavily on the fact that healthvet was better than the others ... I hesitated also with a competitor and there I came out the usual boon by insisting well for fear of losing myself ... To watch in the contracts, I have therefore heard only lies from healthvet. it does not make you want to buy their contract, while I was on the verge of doing it. At least their rhetoric and seemingly wrong speech allowed me to think more and read more precisely the contracts and opinions of Internet users that are often disappointing. it refers to the image I had. Then I received many insistent emails and calls until 8 pm (may be beyond but I put their number in "trash" because it fed me). After thinking, these insurance contracts do not serve much and I prefer to put my 90 euros per month aside, I will certainly be more successful in the long term. Since a lot of franchises, no care or to find bogus excuses for not planning the refund and increase if we use too much of the contract ... so ...
Truly... Pay 20 / month for 7 years to hear being told on arrival that my cat, who is an indoor cat, does not have up-to-date vaccines and that hospitalization and veto costs cannot consequently not be supported ...
On top of that, it's a real obstacle course to get reimbursed and an insurance that instead of reminding you of your reminders to be well covered, tries to soften you via their multiple newsletters about dogs for the blind, the birthday and Christmas of your animal, etc, etc, etc ... Fortunately, there are other insurances which give better guarantees and this at a lower cost so be sure to inform yourself well because here, it is unfortunately the "no gift" policy and the fact that you are in distress with your animal or a good customer for many years is not something very worthwhile in their eyes ...
I changed insurance last year to go to Santevet, the telephone counselor assured me that their contributions would not increase like the competitor I left for them and that became too expensive for me. and early January, surprise ... My monthly contribution has increased by more than 3 euros which is huge! And my reimbursed costs are not in question since they have paid me barely 130 euros in one year .. I find myself blocked with Santevet to which I have to pay the same price as my old insurance. Obviously, I have to wait until the deadline in December to terminate. We lie to you to open a contract and then we say "well sorry it's like that". TO FLEE
Another insurance that is useless since when you have a problem and they have to pay well he always finds something !!!! My friend's dog was insured there he left the dog at my place and he destroyed things and since the owner was not there and well it does not work !!! If it had been there the dog would not have destroyed anything !!! And when you ask for the copy of the insurance or it is notified and well it is written bad it's scams and thieves .... Especially do not insure your animal there .... I will well you advertise on Facebook in public !!!!
Personally I find that reimbursement level works. However, the big downside is the increase in monthly bonds each year. For me this is not justified despite the excuse of the increase in veterinary costs in France. 3rd more each month the following year this represents a hell of a budget and it does not retain the customer at all especially when the dog did not need any fees over the year I plan to cancel personally because I feel like a pigeon
I am satisfied with this company, it is true that the reimbursement is not very fast, that is why I withdraw a star but I never had any problem. I think some people purposely put bad reviews on the internet.
Excellent insurance respecting his contract. I subscribed to the arrival of my new dog, which unfortunately developed a recurrent and expensive health problem. no problem to be reimbursed according to the application of the contract. fast and efficient transmission of documents through the website. fast response response. no problem
I made a comparison of insurance on a site designed for this, I receive a call within a minute, I explain to the person on the phone that I am not interested in their offer because very expensive for services Proposed (annual ceiling and refund rates), the person tells me literally that if I look for a price it is not home, definitely it should be taken for cash cows! Conclusion simple and fast expensive insurance and customer service to review in any point!
Scandalous! After leaving my contact details on their website to get a quote, I have been called back 24 times in the last 10 days! I indicated on the phone and by email, not being interested in their services, but they continue to call me to sell their insurance. It's a shame ! I requested that my details be removed and I still receive calls. Flee them!
A client for more than 15 years, I am extremely unhappy about the impossibility of reaching a counselor by telephone. When we call, 5 minutes of explanations on: how to install the app Healthvet on his laptop, how to sponsor a loved one, etc .... then a proposal for recall by a counselor: done. I have been waiting for 3 days. The reason for my request: how to proceed after the death of my pet? It is true that my request is not very lucrative ....
My animal is insured with health clothing, very expensive insurance for an average reimbursement with deductible, I do not advise at all, my other animals are with AG2R. I can not go elsewhere as my dog is over 8 years old but I strongly recommend !!
Easy to contact for a contract but for information impossible! This is unacceptable given the rates we pay! I finished my year of engagement and I do not think of renewing.
Client for more than 10 years and monthly payments of around 90 , I must admit that the service has deteriorated. After contact Friday around 5 p.m., because lost owner code and broken website, and no troubleshooting on the part of the advisor. We will send you an email on Monday. I expected better.
Disappointed waiting for my payment since March we are in June. 3 weeks minimum to repay while it's been 3 months. I put over 30 euros a month for a year three times I went to the vet. I do not recommend you. REIMBURSE ME!!!
We are seriously thinking about terminating our contract which literally serves us nothing. In the year 2019, if we compare the reimbursements proposed for veterinary fees (a sum of 4 digits) that we had + the fees, we saved 2 ...
Very disappointed with this lack of support
In response to the response of Health Vet ', precisely, it's been several days that we try to contact you (email, phone, ...) but we have no feedback from customer service. Sad to see that the answer is much faster when the debate comes on the public square ...
We chose this insurance for our dog. But it's a real scam. We pay more than 60 euros per month for a 100% reimbursement option. For an invoice at 11 euros I am reimbursed for an invoice at 61 euros I am told that the amount is less than the deductible. Try to understand. I chose this insurance despite the fact that my veterinarian strongly advises against it the next time I will listen to it. I put 1 stars because the application requires us to. The health team will not waste time answering me. Nice words for us to sign but a real calamity for repayments, however, he never forgets to levy.
Client for many years now long repayments even if treated quickly! Disappointed also that no opportunity to amend contract and include reimbursement for euthanasia and incineration We do not think about the inscription: our wish: to need the least possible recourse to Mutual All is well for our "loulous" To them to talk to us as in all contracts for ourselves
I do not recommend you but not at all. You call 5 times a day and you are disconcertingly aggressive! 5 times in the day anyway be aware !!!!. You tell me on the phone that you are the market leader, frankly we find better than you! well not sorry to tell you that you don't have a monopoly on insurance. I asked you not to call me any more but you keep sending me proposals for my dog while I have been registered with assuropoil certainly recently but still, you do not drop the case !!! it's good I went to see elsewhere go your way you become painful.
the biggest scam of the year! they reimburse absolutely nothing! my dog hurt his eye I paid at the veto 63.30 they only reimbursed me 6.97 knowing that I have the premium package which costs 77.80 per month so a very very good package! I thought I would make the right decision by taking this insurance for my dog, I would have done better to put these 77 . I terminate the contract! TO FLEE !!!!!
Very competent people, who know what they are talking about. Listening and fast. I recommend it with no hesitation. All my animals are insured at home.
Just filled out the form that is already harassing you on the phone, then you insist on asking the health of the dog about three times and the counselor tells you that no prior art will be taken care of. For me it is an insurance to flee knowing that he is already looking for the first problems to be sure not to make sure
catastrophic follow-up, for more than 5 months I have been waiting for a refund of 1800
last attempt 15 days ago, I received the assurance of a payment within 48 hours this morning still nothing consequence, no vacation for me this year! I pay this organization around 100 per month for my 3 cats for 82 months, or 8200 in total! j, really have the feeling of having been duped!
Absolutely unacceptable service which ensures that your pet will be well covered as soon as you bring him home but who fails to tell you about the famous 45-day waiting period. This period when a puppy needs the most More
misleading advertising: I went to the vet and paid 110 euros. In parallel, I subscribed to an insurance supposed to cover me to 70%. Result, health vet sends me a refund of 30 euros ... yes indeed, 70% of 110 euros does not give 30 euros ... so know dear surfer that over the year you have 30 euros maximum to repay for all what is vaccine and other. As a reminder if you take a puppy, the first visit will cost you 150 euros for the chip, and vermifuge then 110 euros for rabies during the second visit. So on 260 euros, they take only 30 ... To this is added their contribution: 300 euros the year ... If I had known from the start, I would have never taken out insurance. Yours truly
Update: I have the CatIndoor formula precisely ... and my last two consultations with the veterinarian are in accordance with your contract outside I was reimbursed 16 euros out of 150 ... This is not 90% but 10 .. .
They supposedly reimburse 90% of the costs for my contract. False advertising, thieves simply. Don't fall for the trap. My termination letter left yesterday ... I would rather invite you to put 20 euros aside each month for your pet, at least you will be sure that it is not wasted money ...
I asked for a quote at Health Vet for my kitten about two months ago. After receiving the latter, an insurer contacted me by phone to discuss it in person. I explain that, all in all, an indoor kitten does not necessarily require this commitment and that I am no longer interested. He sends me a contract by mail, just in case. Is. Today this same insurer reminds me about the insurance contract. I remind him politely to have already told him that I was no longer interested, no need to contact me again. He insists and gets carried away "Ah now the kitten does not need any more insurance? Oh good? In this case it was not even necessary to ask for a quote!" and hangs up on my nose. Obviously, contractual freedom is a principle that is not well known by health insurers at Vet Health.
My dogs have been insured by Santevet for more than 10 years now and I must say that I am satisfied. Refunds are made quickly. Unlike some people, he is a serious insurer who takes care of the animal until the end of its life.
I have been at Santevet for 7 years now where I assure my cat Lou. I am very satisfied with this insurance because they are available and professional. The sending of the care sheets is done either by mail or as yesterday directly transmitted by the veterinarian. It's a plus. The refund is done in a few days. Then, for the rate, everything depends on the contract taken. Even if there is a franchise, it seems important to me to take this insurance in case there is high veterinary fees as was the case for my cat there. is two years old. For refunds, we receive an SMS and an email in addition. I am really happy with this insurance and I recommend it.
santevet.com
