I do not understand all the negative reviews on Go...

I do not understand all the negative reviews on Google and Facebook. We were among the first Santevet customers in 2003 (currently 4 contracts). We have never been harassed by phone. Whenever I had to call to change the contract or subscribe to a new contract, get information ... the phone waiting time was always fast, my contacts very pleasant (except once where the person was a little dry but nevertheless very competent). I was always reminded at the agreed time. After, like any contract, you have to take the time to read it especially the exclusions (some breeds are prone to certain congenital pathologies), to make its calculations, ... people complain about the franchises but it is the same for the home insurance or motor insurance in case of disaster. Santevet, it's not social security, it's an insurance to help you in case of a hard blow. It is true that every year, the contracts increase but like gas and stamps ... It is a company with employees to pay each month are not philanthropists. I have seen the contracts evolved, the payment period to be reduced to 48 hours, the sheets pre-filled ... After, the health of animals is like that of humans, it is not equal. Some of my animals do not consume at all their package, others yes, as a result of an operation. My money will be used for another, it is the very principle of mutual solidarity and insurance. Once again, I do not understand this smear campaign. I hope that Santevet will remain so serious. I recommend +++++++