Kit Lau

Review of Rubens at the Palace and Hotel...

Excellent location and the high tea is very very g...

Excellent location and the high tea is very very good. Try and grab the sofa seating facing the Buckingham palace, you ll really enjoy being watched and people watching. The original room that we booked was very large, clean, and on the first floor. However, after dinner when we got back into the room, we realized everything smelled like BBQ. Found out our room was right next to a restaurant vent and requested for a switch. We then had to move to the forth floor and the room was wonderful, extremely spacious like the one we had originally booked but the decor was completely different, I like that the rooms are all unique. We had medication that required refrigeration and the staff brought up a small refrigerator for us immediately. Service is excellent and staff was very kind, we really can t thank the staff enough for such wonderful hospitality and eagerness to make our stay memorable. Highly recommend!