Meg Hanshaw

Review of Rubens at the Palace and Hotel...

We took a 2 week trip of the London area + Ireland...

We took a 2 week trip of the London area + Ireland and out of all 6 of the hotels we stayed in during our stay overseas, the Rubens was the best and our favorite!! I cannot say enough about the customer service here. It is top notch. Always someone to open a door, call a taxi, help with luggage, give directions or dinner recommendations, make reservations, you name it! The doorman, Stewart made an impression on us as well as James in the dining room during afternoon tea. This was my husband's first time overseas and they made quite an impression with him! We had afternoon tea which was A+ - definitely recommend doing. The curry room was delicious! You have to try their curry. Breakfast every morning was top notch in a beautiful dining room (our favorite breakfast as well out of all 6 hotels). The room was beautiful even though you can tell it's had years of use. It was very clean and comfortable, which is what matters most to me. The hotel is in a great location. We walked all over London. We did utilize the hop on hop off bus, which has a bus stop right in front of the hotel, for 2 days but on the other days we walked or took the tube. Overall, you feel like royalty in this hotel. It's clean, the food is great, and the service is even greater. We will stay in this hotel the next time we visit London, no doubt about it!