Royal Honda Review

I brought my 2015 Honda Civic to get serviced after it had some transmission problems. I mentioned to them that I was also interested in buying a car and they happily agreed to help me after they diagnosed the problem with my car and attempted to fix the problem.
They informed me that after trying some servicing, they determined that my car would need a new transmission and would cost upwards of $5,000 to fix. When I went to see my options for another car, they drew up my papers. Within the cost for a lease was the $950 bill that I owed to the service department. I didn t remember them quoting me a number that high, so I did not sign any paperwork with the intention of going to the service department in order to speak with someone about the bill.
It turns out that they attempted to get me to sign a deal with a higher price than I actually owed. The actual bill was for about $600.
I hate that I was lied to and that they attempted to pressure me into a contract in a deceitful manner. I m sad that they smiled to my face while trying to get over on me.
I ended up taking my car down the street. I got a new transmission with a warranty for about $2,000.

*EDIT:
I recently went back to Royal Honda because I was curious about a reasonably priced Honda Accord that I saw online. Our sales associate was wonderful and very helpful! We got some help with financing through Anthony and he saved us money while also getting us better coverage through a warranty! All for cheaper than we had originally.
I am pleasantly surprised by the drastic difference in experiences I had this time around. Thank you guys so much for all of your help!

I had a great service advisor. Eric Bowling gave me excellent attention and great personal care with all the information with my car. I will continue to come back to Royal Honda.

Brought my Honda Fit in for replacement battery per AAA diagnostic report. The replacement Honda battery was installed sooner than expected while I waited & prorated with no charge. I left to discover that my tail lights would not turn off & returned. It was a simple repair that the service advisor performed within 10 minutes @ no charge.

Excellent experience! Very good service today for my oil change. Dropped car off at 8:15 a.m. and it was ready at 8:53 a.m. Super!

Quick and didn't try to sell me on extra work for my truck

Kept me informed via text while my car was with them which was great

Recent mishap while on interstate, metal flew under my car and did some damage. Took in, quick estimate of damage and repaired the next day. Good work, guys. Thanks

I absolutely love my 2017 Honda Accord Sport!!! All those that I worked with at Royal Honda was very helpful and informative. My salesman, Alton Clivens, was extremely helpful with every aspect of purchasing my car. He took the time to teach me about the car. He was very thorough with answering my questions. I would certainly recommend Royal Honda and Alton Clivens to anyone who wants excellent customer service and a great, reliable car.

Bought a used vehicle here from Jabari-- he was helpful throughout and went the extra mile to get something in our price range. Would highly recommend, especially if looking for a used Honda.

Royal Honda feels like home! Great staff and great service every time!

Would give zero stars if possible!! I had the worst experience with Honda in Metairie. I had to get my airbags fixed due to the Takata recall. Sierra, the appointment coordinator for the service department told me that it would be three weeks until I could come in (for a recall that could end in death or serious injury). I spoke to the manager, Joe, and he got me in the next day. Then, I went to have my hood latch repaired. Tragic. Sierra told me she set me an appointment, which in reality she did not. Then, Stephen in the service dept said that I didnt need an appt, to just walk in and mention his name. So I did just that the next day, and of course I was let down and not able to be helped without an appt. I went back at 7:30 am the next morning--stephen told me he wouldnt do anything that costs me any money before he called and got my consent. Of course, stephen called me hours later saying that I owed x amount of dollars because they did something without me giving them the ok first. Stephen tried to charge me $130 just to pop my hood and look around. Not to even take anything apart!!!!! Once again, I met with Joe, the Service manager. Joe got me straightened out, but that does not compensate for the AWFUL customer service I got. I will NEVER return to this honda--the service dept is a spawn of satan! Awful experience and awful employees in the service dept (stephen and sierra specifically).

Today I had a 10:15 am appointment for an oil change. My service advisor, Joe Munch greeted me upon arrival and did an excellent job explaining the findings of the multi point inspection, which is included in the Royal Honda oil change. My wait time was minimal. I have owned Honda autos for 10 years and have used this dealership exclusively for oil changes.

The absolute best customer service experience ever!

Royal Honda s service was excellent. All employees were wearing masks. The waiting room had physical distance of every other chair. I asked one of the Salespeople to carry a chair outside in the shade, which he kindly did, so that I could feel more comfortable. I was kindly greeted by Roy and given his cell number in case I needed anything while waiting. My car was evaluated and Roy asked for my permission to proceed. He explained the time it would take to complete the repairs, and it turned out that my car was finished in two hours instead of three. The inside of my car was completely wiped down to assure no transmission from surface or air particles would harm me. I have always felt well taken care of at Royal Honda, from whom I bought my Honda Fit in 2007.

On several different occasions certain sales person had an attitude problem and was very rude acted as if there conversation amoungest themselves was more important you should never judge anyone by appearance and so why would anyone want to spend there hard earned money here so sad

The service staff are excellent especially Donald who assisted me on my latest visit. I was in for an oil change. I had made an appointment but I arrived early hoping they would take me sooner. They took me in and the oil change was completed before my actual appointment time.

Bought my third Honda from Scott Usher. Awesome to work with, very helpful and attentive. Great overall experience at Royal Honda.

Thanks Mr.Nat and Mr.Anthony for the Great service I really appreciate the Service Very much respectable thanks Honda

I have been a customer of Royal Honda for many years. Every time I go there I am treated well. Roy Sellers is my service advisor when I go he is always extremely professional courteous and polite. As always job well done

As usual, Royal Honda service does a fantastic job. Joey, in service always goes above and beyond. Joe Danna, the service manager is always available for full support. The great customer service and detailed attention is unparalleled. Could not be more satisfied.

Had a great experience buying my first new car with great help and service from Marco. He gave a good walkthrough of how all the features on both me and my mom's cars work. Carlos also did a great job at helping us obtain the cars that we wanted as well. I got a Civic sedan and I love it!

Got me in. Got me out. No problems and awesome service everytime! Definitely a 5 star experience!

Royal Honda does consistently excellent work whenever I need a repair or work done to our Odyssey and Accord, and at a reasonable price. I have been using Royal Honda for over 20 years, which, since there are plenty of other car dealerships in the area, says a great deal-- I.e., I think very highly of them. And their sales staff, particularly Scott Usher, is excellent as well. I have purchased four vehicles from them, not including the Accord I bought from Courtesy Honda, the predecessor of Royal Honda!

I'm so disappointed with the service department. Keep in mind I've been a customer for 10yrs. Recently I had an oil leak and Mr. Roy (who was pretty nice) called and told me it was leaking from 2 places. I paid $1200 for the repairs. The following week I smelled oil burning off and took it back, he told me it was debris- ok, cool. Later in the week I noticed a puddle of oil and went back to speak to the manager. He took my car around back and in 30 min came back and said they fix it. Apparently I had another oil leak. Which brings it to a total of 3 oil leaks that were fixed. My car is still leaking oil. I"m not sure what to do?! I literally just gave them $1200 and I'm back where I started.

High price for service!!! Watch them, they took advantage of my girlfriend on her car. When she had issues with the paint job, she was given every reason why they aren't at fault, warranty issues etc... Terrible to work with.

Had a tremendous time with my sales person. Victor answered all questions in a expedient manner, was very courteous and above all, well mannered. Royal is at the top of my list for another car and Victor will
be my sales person. Your Dealership should be proud to have such a
person represent you.

I m from out of town and stopped here right as they were closing. They were extremely helpful.

Loved leasing my new car at Royal Honda with Jared. Love my new Accord. This was my second lease at Royal. I will definitely be back in three years.

My experience at Royal Honda from start to finish was easy and detailed. My sales person, Alvin Clivens did a wonderful job of explaining the vehicle to me and made sure I understood how everything worked. He also gave me a tour of the dealership including the service department and the parts department. I highly recommend Royal Honda for your next vehicle purchase.

Disappointing service and you can get a better deal elsewhere.

Excellent service! Car fixed in a timely manner. Very friendly customer service. I love my Honda & the service I get every time I bring my car in. Paul G & Luis were very professional & helpful. I appreciate all their help!

This was our first time buying from Royal Honda. We stopped by looking for a used small SUV within a lower price range. Felipe, our sales rep, asked if we were set on the SUV and the price limit. We were set on the price limit but not a specific vehicle. He showed us a Mazda B3000 that was in pretty good condition and well cared for by the previous owner (according to the CarFax) other than some minor bumps and brusies. Felipe was open and honest about a small leak and worked to get the price we were looking for.

Ended up driving off with the Mazda for a little over the limit we set.

Other than a little more time sitting around beacuse we needed a credit check to write a check for the truck and a $300 add on charge for "Customer Service" or something like that. It was a good experience with Felipe and Anthony.

We would shop there for another vehicle in the future.

Great experience. Great Sales people.. Royal made car buying a snap. Highly recommend

Appreciated their efficiency at replacing my dead battery same day. If they weren't so far down on Veterans, I'd probably use them more often. Always courteous and good at explaining mechanical issues.

Express Oil Change with appointment was extremely fast. About 30 minutes.

My experience was good. The waiting room area was clean, distancing for those who waited for their vehicle is a plus. All employees had mask on. The wait time was longer than I had expected. Apparently, they were running behind schedule.

A nice, cozy location where salesmen do not swarm you when you come in. There was a popcorn machine with some in it, coffee that was empty, a pastry cabnet with chocolate muffins, and a well-stocked water fridge. The vehicles were as expected, some inside and some out, set up for floor examples. The people were nice.

Appointment was scheduled for 7:15 am, was told it would be the first one worked on. Drop off a few minutes early. Contacted Honda at 10:00 and they said my vehicle was next in line to get worked on. How can you be nearly 3 hrs behind schedule on the first vehicle of the day? Other than this everything else was fine.

Great, came in for oil change and tire rotation/balance. All was done as requested, check list of items reviewed as well as recommendations reviewed. All were friendly and professional and am satisfied with work done! This is my 3rd Royal Honda vehicle in which I've come to you guys for the work to be done - so am highly satisfied with my Pilot and the work done at your Veterans Blvd location. Keep up the good work!

I had to wait too long to be seen by a service coordinator (5-8minutes). No one even acknowledged my presence to say they would be soon with me (and the other customers waiting).
Nevertheless, once I was seen I was taken care of very well.

In my original post I mistakingly gave Royal Honda 5 stars not realizing I was rating the wrong dealership. Royal Honda deserves zero stars. When we arrived we were greeted by Alton Clivens. Everything was going well until it was time to discuss the price of the vehicle. Alton provided us with an offer that was over the MSRP. My boyfriend and I spent many hours researching everything about the vehicle including the pricing. We counter offered with our maximum price. Unfortunately, Alton told us "No" and that it was "unrealistic". He then wanted to show us something on a website to explain the pricing. (Again, we did our research and we did offer a realistic number.) We told Alton thank you and reiterated our max offer. In our opinion there was no reason to stay there and waste his time or ours. We were not going to budge with our offer. Alton then got very angry and defensive because we did not let him finish explaining (Very unprofessional). While we were walking out I heard Alton tell his co worker that my boyfriend stepped out of line (which was not true!) I then turned around and told him that he was lying and that he was the one that started to address us with an attitude. He continued to argue with me in the middle of the sales floor in front of everyone. So at that point we were trying to walk out of the building a second time when we were approached by the sales manager. He tried to smooth things over and asked us what our offer was. We told him our offer and he said ok lets try to work something out. We went back inside and sat down. While we were waiting, Alton approached us and apologized and told us he did not mean to come off the way he did. After that, the sales manager came back to us and was still not able to agree to our offer. It was very frustrating and more of our time was wasted. We were serious buyers and did not want to play "games". We then left and the next morning we purchased the same exact car (same trim) for the price we offered at a different dealership. To any potential customers reading this please research everything about the car before going to a dealership. Knowledge is key!

For the 2nd time, Royal Honda went above and beyond what I expected from a car dealership. And for the 2nd time, my buying experience with Royal was a great one. I will definitely recommend them to everyone I know. Thanks Royal Honda!

My Honda was serviced on 10/1/2020 and I am very happy. Their mechanics have renewed my faith in good and fair places to get my car repaired. I will never take my vehicle anywhere else again. I believe that this team really cares about doing the best job. They take pride in their work and have integrity. This is my Honda team and I am super excited knowing that my car was in good hands. Thank you, thank you, thank you to Mr Paul and everyone at Royal Honda for being the best at what you do.

The crew was awesome. Don was very informative. I would like to offer something. When they called to offered set up an appointment they did not know the amount of time to fix a recall. When I showed up they knew exactly how long.

Give the people calling an idea and it would help us to schedule the time to come in.

Thank you
Rebecca

Very polite! Customer service was great! I was well informed about my services to my car. Great solution to keep my cars maintenance under control.

My experience was amazing. The team was very professional in assisting me. I was able to purchase the car I wanted in under 30 minutes! Highly impressed and will definitely be back for my next vehicle.

Friendly and professional staff. Luis kept me informed every step of the way and even put my bicycle back in my car-I rode my bike to pick up my car :-). Royal came through again!

We had an excellent experience here! Ryan, Alton, and Anthony were very kind and helpful with buying our car. They made the experience painless and great!

This is my second vehicle purchase from this dealership. Last time was over a decade ago and the service is better than I recall. I was assisted immediately upon arrival by Ricardo Pazo. He showed me several models and helped me decide on a new car. Anthony came in after with all the paperwork and numbers and explained all the options available. The whole visit was smooth.

I've always received excellent service @ Royal so when I decided to change to leasing for the 1st time of course I chose them-Phillip McKee was a total professional while being accessible and friendly! Martin his manager also helped guide me to my final choice and both of them
got it right! I am absolutely happy and relieved to have my new Honda HR-V and be able to trust, for the first time, a vehicle dealership! And they gave me roses Thanks to Phillip, Martin and Royal Honda!!!

Don't bring your car here for service. After they damaged my steering wheel and scratched up my entire roof I was told I should be lucky that they didn't wreck it like they usually do. I had to fight to get it fixed. Was willing to give Royal sales a shot because I was in the market for another car and was laughed at because I wanted to test drive but wasn't going to purchase that day. We left and Paretti Mazda welcomed us with open arms.

Alton Clivens was a very disrespecful salesman and very unprofessional. When i was there everyrhing went well until it was time to discuss the offer. This was a terrible experience. Im glad i found another dealership that was more respectful and professional.

Nat in the used car department helped me find a great used car. Thank you, Nat.

I am very happy with the service I got at Honda with purchase of my used car.

I do think Honda should get a nicer office for the used car department. It looked very run down and almost like a run down government office.

I took my car in on a Friday morning for major work. I had an appointment. I got a phone call at around 10 AM from a sales person asking if they could appraise my car for a possible trade-in. I informed him that I was not interested. That was the only phone call I got. I realized later in the day that I had not heard anything and by that time they had already closed. They kept my car for a whole day and no one contacted me concerning my car except for the sales person looking for me to buy something new. I had to call the next day to check on my car. Of course, they apologized for the inconvenience. The only reason I'm not really upset is because we are in the house anyway. They could have sent me a courtesy text or something.

Marco was an excellent salesperson! I had a wonderful experience!

These gentlemen at this here Royal Honda are nothing short of amazing. The comfort and security I felt with Alton Clivens and Aaron Freeman were unmatched! And at the top you always have to have professional and impeccable customer service. That Anthony (in finance, we all have to go thru him) he is cut from a different cloth, the diligence and communication skills are out of this world! Yes, as consumers we are giving up the money; but, I will say at no point or at no time of purchasing a care have I never felt so secure and taken care of! No less during the pandemic! GO SEE THESE GUYS! Class and professionalism at its finest!

Just purchased an Accord with the assistance of Jared Hotard. Buying a new vehicle is one of my least favorite things to do, but Jared and Anthony Hall made the purchase as smooth as this experience could be. Would have no reservation of using Royal again in the future.

Matt and the rest of the team did a fantastic job helping me secure my new ride! The process was very easy and the service was excellent. Thanks again!!

BEWARE: There are workers stealing money from cars at this place. After my oil change, i happened to look for money to pay someone to my surprise money from hand rest missing. I spoke to the manager and on the next day he called me and said "i am unable to see what the workers are doing inside the car, i am not sure" Now i doubt did they really work on oil change other services i paid for.

To Everyone's surprise manager mentioned me in person that he is seeing these issues these type of complaints quite often these days.

I went to Royal Honda to purchase a vehicle on 6-27-10 and I was happy with my purchase. I also purchase the extended warranty. The sales person Alberto was very helpful and also the Finance Manager, but on 6-30-14 while driving the car started shaking and than just killed. I had to get the car towed back to Royal Honda. I called to let them know what was my issues and to perform a diagnostic on the vehicle. Needless to say on 7-8-14, I started having the same issues. Upon my arrival I went into the Pre Owned Sales area to speak with the Manager but he was about to begin a training session. An associate of his related the message to him the purpose of me needing to speak with him. He said that replacing anything on my vehicle isn't feasible and swap out my vehicle. He stated that he paid for the car to be service on 6-30-14 and replaced the battery. I was told to go and wait in the showroom to speak with the Finance Manager. The Finance Manager proceed to tell me that inside of swapping out the vehicle use my Extended Warranty to get the vehicle fix/diagnostic. I told him that I feel that I shouldn't have to use my warranty because I was told that the car had diagnostic done. I went back to speak to Pre-Own Manager and he called the off-site mechanic shop and spoke with the owner and he said that he changed the battery and check for low voltage. A full diagnostic wasn't performed that first time. I was lied to my face by the Sales Associated and told that everything was checked on the vehicle. I told the Manager that I was told that my vehicle was going to swapped out and now its something totally different. I was very displeased with the service and was being given the run around. I spoke with the General Manager and told him what was going on and he said that he was told my vehicle was going to swapped out and didn't know why the change. He ask me to wait in his office and he was going to speak with the Manager. Once he came back he told me to go and pick something out. I found a vehicle that I like and was told to come back on 7-9-14. I returned and my paper work wasn't completed and was from the Finance Manager that he has to see how to proceed with me getting out the vehicle. I was given a loaner car and told to come back 7-10-14. On 7-10-14 I begin calling Royal Honda to speak with the Finance Manager after 2:00 pm and my phone calls hasn't been returned. My new sales person is off today and I didn't have anyone else to speak with about the status of my new vehicle or paper work. I'm writing this email at 5:50 pm and I have called again and I left several voicemails for the Finance Manager and he hasn't return my calls. I didn't even get a courtesy call just to let me know that my paper work is still being worked on, if there is any issues. This has been a learning experience and I'm still displeased with the service I have been given from 7-9-14 until today 7-10-14. The lack of communication is a big issue with me.

I purchase my 2017 Honda Accord about 3 months ago I was pretty satisfied with the deal. but later i changed my mind about the extended warranty so I went back into the dealership to have the extended warranty removed had it process. it has been almost two months they haven't removed it or credit it back to me. I tried contacting the finance manager Anthony buy phone calls and leaving messages but he's never returned any phone calls to let me know what was the problem.or why it's taking two months just to fax my paperwork to Honda care extended warranty. I think this is unprofessional as a dealership finance manager.. and I think he needs to resolve this matter as soon as possible because It's not that serious.

OMG.....My experience here were exceptionally outstanding. The staff here were extremely courteous and over joyer to help with any and everything.........I worked with, well they worked with me. ANTHONY HALL (Finance manager) and ALTON CLIVENS (sales consultant). With these TWO gentlemen, they are more concerned about the customer's well being and affordability when it comes to car sales. I actually was able to get my dream car and the color (RED) i wanted, within my price range. Although my credit wasn't good at all they still managed to get me an inexpensive car not with low interest. So 2 thumbs up for Mr. Anthony Hall and Alton Clivens. Thanks you guys, I appreciate everything you've done for me and even through in a few extra favors without my knowledge. Purchase your vehicles at ROYAL HONDA METAIRIE.

Royal Honda doesn't care about their customers at all. My wife and I went there to purchase a Pilot. I had done my homework and knew what our trade in was worth. They offered us a ridiculously low value for our trade. It was insulting. I told the sales manager that I wasn't looking for the maximum trade value, but that I at least expected a fair trade value. He literally told me to take my business somewhere else. I have never been told by a dealership to take a hike just because I wanted to be treated fairly. I guess if you are not willing to take a beating, Royal isn't the place for you. They could have at least bought me flowers before they tried to screw me.

Professional and friendly service. Love our Honda s!

It was great overall I had an appointment for 8:45am but didn t leave out there bout 11 but the people are real friendly and helpful great job Royal Honda!!!!

Fantastic! Great experience from first call, to test drive, to the paper work. The atmosphere was great, the whole staff were super nice. But big BIG shout out to Nat LaBeaud & Anthony Hall, much love.

I made an appointment online to have several things serviced on my Honda. They were very busy when I took my car in, but they still had me back on the road in just over an hour. The prices seemed reasonable, and the service guy (whose name I didn't catch) was quite friendly and pleasant. I would definitely use them again.

Made an appointment and they were ready for me. Worked with Roy who set everything up for my visit. Things were completed in a timely manner. Vry pleased with personal service and car service.

My Service Advisor Roy took care of me with fast, friendly and expedient service. Roy an
d Royal are #1!!!

I JUST PURCHASED MY PILOT HERE! BEYOND AMAZED OF THE TEAM THEY HAVE AT ROYAL HONDA! RICARDO IS THE BEST SALESMAN I HAVE EVER ENCOUNTERED! HE MADE ME FEEL AT HOME AND MADE ME FEEL LIKE WE HAVE BEEN FRIENDS FOR YEARS! THE MANAGER AND EVERYONE AT ROYAL HONDA ARE THE BEST! THANKS RICARDO FOR ALL THE LAUGHS AND ATTENTION YOU GAVE ME AFTER BEING TURNED DOWN SINCE I WALKED IN AT SUPERIOR HONDA! I LOVE MY PILOT!!!! THANK YOU GUYS SO MUCH!!!!

We have dealt with Royal Honda for maybe 10 years and always been treated 'royally.'
Scott and Anthony are very attentive and work with us to get the car we want within our budget.

Service at Royal Honda is great, particularly, if an appointment has been made. For oil changes and inspection of key components of the vehicle, the time is not very long to wait for our car.

Saw me very quickly after my brakes went out. Bit of negative that my left rear tire went flat on the way home. Coincidence?

Needed a recall fix for a software update. 45 minutes in and out

I have owned 2 honda civics since 2004 and both were purchased from Royal Honda. Clearly I'm a loyal customer but their service center has always been slow! I bought a new 2018 honda civic and I'm here now for my 3rd oil change (its 8am on a Thursday). They told me it's a 90 min to 2 hour wait! I tried to book online and no appointments were available until 3 weeks from now. And to top it off the oil change is $70. So slow service at premium prices Mr. Roy and the service tech he dealt with did get me out faster than usual today.

Last time I came the service men touched my light tan materiel seats and had dirt/oil prints on the roof and interior. Had to come back and get that cleaned. I only come because with a new car I try to get all work done at the dealership during my warranty period. If this is the case they should offer us free oil changes with our initial purchase.

The salesman (Aaron Freeman) and manager (Martin Tijerino) were very professional and courteous. The Honda Touring Hybrid is running very nicely - and if it keeps running nicely we would certainly buy another Honda from Royal

Great service. Very professional staff. Carlos is very helpful.

Go see Alton & Phil when you go here!! They weren t pushy at all and made finding a car super easy and fun all at the same time!

I got a notice in the mail for a SRS Recall(Air bag). Called Royal and was given an appt. 3 days (June 1, 2017) in the future. When I asked about the amount of time needed for the repair I was told 2 hours. I arrived promptly for my appt. (luckley my wife picked me up from the dealership) and went home. Five (5) hours later I called my Service rep.?? (Roy Sellers) and was told that the tech. was just finishing up the work and my car would be ready in 30 minutes. I picked up my car and was told by the cashier that the work was completed with no charge to me. This AM I got a call from Royal parts dept. telling me my part (the SRS unit) would be in on Monday June 8, 2017, and please make an appt. to have it installed???? Why was I given an appt. for a part Royal did not have?, why was my car at Royal for 5 hours when they did not have the part. And most importantly why was I not told that my service was not completed when I picked up my car?? Upon calling the Asst. manager to inquire as to why I wasted a whole day without my car (Joe) couldn't find my info in his computer. Never again at Royal Honda, I'll go out of my way to avoid them.

Felipe was very helpful and the finance manager was accommodating and friendly. No high pressure sales. Great experience, and we love our new Honda!

Service department is mostly friendly, they explain everything well, and they're punctual. The only negative experience I have had is trying to hold a conversation about service warranty work with one of the receptionists (?) on the phone, who seemed put out that I was asking questions. The in-person service is stellar.