Great job Royal Honda Team. I needed an oil service. It was easy to schedule, gentle reminders were sent frequently, job was done well and fast! Eric and Joe were friendly and professional! Thanks!
Staff at Royal Honda is very great people.my Honda HR V was service and timthe wait time was better than I expected.
I was treated with appreciation and respect. Daniel from used cars and Don in parts and service took very good care of my family and our vehicle. Purchasing our vehicle and having it serviced at Royal Honda were both positive experiences.
Ricardo gave great service and was very knowledgeable! Not overly aggressive (A+) and the whole team kindly put up with our toddler running around being a toddler throughout the process. Overall we had a wonderful experience and we love our new car!
Service was fast and upfront about pricing. Will continue to get my vehicle serviced there.
Roy from Royal Honda was wonderful throughout my whole experience, as was the cashier and everyone I spoke with. I first talked with Roy on the phone, scheduling my appointment and he answered several questions I had re. my planned service. He then met me at my car when I arrived at Royal Honda and showed me the amenities available to me while I waited. He came back and checked in with me, discussed what my car needed, and the pricing, and then later took me to the cashier, answering all of my questions. Once again, Royal Honda has been a wonderful experience, and I feel I was treated great and my car is once again roadworthy for awhile. I also really appreciate the "social distancing" in the waiting area, and that everyone was masked at all times, to keep us all safe. (Oct. 2020) Thanks, Royal Honda, and Roy!
Absolute amazing experience purchasing from Felipe and finance manager, and whole Royal Honda team honestly. No pressure sales, very accommodating, and very willing to work with you to get you what you want. It was a pleasure working with them, and would highly recommend!
Did not offer to negotiate a price for a 2006 used car , basically was told ok thank you when I told them the bank that I was financing with said it was overpriced
I had the best experience. By far the best service I have received at any dealership in NOLA. Quintin was outstanding and made me feel so comfortable. You have my loyalty
Thank you once again a great service , professional and caring employees !
This was my first service on my new Honda Pilot. My appointment was for 10am. I arrived a few minutes early and drove right into the service garage where my service adviser met me immediately. My car only needed an oil / filter change and tire rotation. Eric, my adviser, said service would take about 1 hour to complete. I received a call at 10:40am that work was complete. Everyone was very friendly and professional with extremely efficient servicing. I was very pleased with my first experience.
Quinton and Mike were great! Very knowledgeable and polite. This was my first time leasing and it was the best experience I ve ever had at a dealership!
I just bought my second vehicle with Royal Honda--another great experience. This time was more complicated than the last for financial reasons but Carlos and Dave were pros and helped me get the loan that I needed. Professional and kind people. Grateful for everything the whole dealership did to help me.
I recently purchased a new Honda Accord from Royal and was very pleased with the entire transaction. I contacted Royal through the Internet and received a very competitive quotation for the car. I passed by the dealer and drove the car and felt very little pressure from the sales person. I had very little time and one of the salesmen drove the car I was considering to my wife's office so that she could see it and give me her opinion. Once I decided on the car and agreed to the price, they made the visit to finalize the deal as painless and quick as possible. I would highly recommend Royal Honda if you are considering a Honda purchase.
Kortney was awesome! Give her a promotion and salary increase.
Overall, I had a great experience. I worked with Alton and he made the process easy and painless given how difficult car buying can feel. I would recommend him to anyone for a great car buying experience.
My husband and I recently purchased a 2017 CRV from Royal Honda and couldn't be happier. We did shop around a little bit, but Jared Hotard made every effort (and succeeded) at getting us what we wanted at the price we were hoping for. He spent so much time with us explaining all the features and yet never once made me feel like he was pushing to make any decisions. I honestly felt like he wanted to give us the information we needed in order to make our own decision. What really made me want to write this review though, is the fact that he personally brought the license plate and registration to our house! I highly recommend Jared at Royal if you are considering a Honda.
Special appreciation to our service advisor Ms. Kortney Hebert for her attention to the
problem with our CRV. Her tactical knowledge and excellent customer relation skills resulted in successful repairs to the CRV. She was very responsive to our concerns and she kept us informed of the progress of the repairs.
We have always received excellent service from Royal Honda.
Anthony and Cherry Madere
Went to Royal with my son and his not so desirable trade and credit, Gio in used cars with Anthony in finance, performed an absolute miracle for my son. We left happy, grateful and completely satisfied. Thanks guys yall doing a great job!
Royal Honda checked all the boxes with my CRV Hybrid purchase in April. Alton Clevins messaged me a video of the car when it arrived at the dealership in March. Unfortunately Covid arrived too. It was a month later I visited to pickup the car. Everything had been negotiated with the Alton Clevins and Daniel Morse Team. The dealership had Covid precautions in place so I felt very comfortable with in person business.
Alton is a charming salesperson. He is not pushy, works to get the sale, explains the car and makes sure everything is set up for his customer. Alton follows up and is the person I call if there is an issue or if I need service scheduled. Thanks!! Stay safe.
Great customer service!! I would recommend this place to everyone!
Great customer service! Everyone is so helpful. Speedy service
Nat & Jared in the Pre-owned Vehicles Dept made my shopping experience at Royal Honda wonderful. They are friendly, helpful, and professional; especially, Nat who went above & beyond to make me happy with the purchase. His customer service didn t end after the sale. I came back a month later; Nat still treated me politely & went out of his way to take care of my needs. Thank you Nat & Jared for what you ve done and to be whom you are.
Great People from the best senior Sales person Alton and Finance Manager Dave . They gave me the best deal ever for trading in my 2017 Honda Pilot Touring to buying a New Honda Pilot Touring 2020. Please look for Alton for the best deal and service with the Royal Honda in Metairie , Louisiana : )
Always fast professional service. I live on the Westbank, and cross the river to go to Royal Honda. Don't mind going the extra mile, because they will too.
Great experience. Chad, my next door neighbor, got me a great deal on a Pilot. It is an amazing vehicle. If you are looking for a car, new or used, call Chad and tell him I sent you. They have a great selection of pre-owned vehicles in addition to the new ones.
Everything was Awesome! Fast communication with Roy! . Thank you so much honda you did great once again! Thank you
This visit is the fifth in a series of repairs/service. Each has been met with positive constructive interaction completed with prompt successful service. Royal Honda service, highly recommended.
Even as a 6 time Honda owner, I was blown away at mt first time visit to Royal Honda. I entered the pristine Service Area through automatic doors and was immediately greeted by a cheerful service rep at my car door, who checked me in and directed me inside. Roy Sellers walked me through my repair and arranged for a shuttle, and was able to look up my prior service records out of state to recommend service needs and warranty information. Fresh coffee and several copies of the newspaper awaited me in the spacious socially distanced waiting room. Raymond, the shuttle driver, was courteous and personable for both trips to and from the dealership. The flow for checkout was as seamless as check in with everyone politely keeping distance while offering direction before i even needed to ask.Roy was kind and carefully explained my service and recommended my next steps for checkups. What could have been a typical errand to endure was quite a pleasant experience. Everyone i spoke to seemed to actually care about their jobs and their customer s experience. Bravo to management for creating a positive environment for their
Employees and customers.
This was by far the best car buying experience I have ever had, and Alton Clivens was amazing! He truly went above and beyond to make sure I felt taken care of and confident in my final decision. When a couple of issues came up, he went to bat for me and not only did I get the vehicle I wanted, but I got it at a price that fit my budget. I felt like Alton truly had my best interest in mind and never once pushed me to make a decision one way or the other. The finance manager, Dave Concepcion, was equally impressive. Between his warm demeanor and ability to make the financing process easy and straightforward, I knew without a doubt that I was in an excellent financial position to make on-time payments that I could afford. I walked away from the dealership feeling very happy about my new car, confident in my decisions, and overall relaxed. Can you say that about your last car buying experience?
I drove into the service department in a panic at closing time. My tire was almost completely flat. Roy and his service department exchanged my flat with my spare and had my new tire ready for me early the next morning. When I arrived, it took no time to put my new tire on. I am so very grateful for the entire Royal Honda team.
I have a video that I made of a water leak in a used 2006 Honda Pilot my mother bought in August of 2015 from Royal Honda. It had repetitive water leaks through the roof. At first I thought it was a sunroof or other items attached to the roof that was causing it. Several attempts to get it resolved through Royal Honda went on deaf ears. I am posting this in the hopes that others can avoid having a similar bad experience. I don't like how they dumped this vehicle on me without disclosing the problem with the leaks.
Follow up: November 16, 2018
No response from Royal Honda ownership.
Wonderful, quick service. Very helpful in answering questions. Everyone made sure everything was very clean throughout my visit.
My father purchased a vehicle from their salesman, "Scott Usher" 8 years ago - kept his card and we went right back to the same salesman, same location, same great service, same respectful staff - made purchasing a new car painless. I will definitely go back to Royal Honda for future vehicles and will refer Royal Honda to all of my friends, family, acquaintances without ANY reservation.
Highly recommend, if you are trying to buy a car. Ask for Alton he is the best.
Very helpful and professional. Ever since I have purchased my car, they have taken good care of me.
This is now the second car that we have leased from Alton Clivens and Royal Honda. All the people involved from Martin to Anthony are really great to work with. We all know that buying/leasing a car takes time but they are as polite as can be through the process.
Courteous staff, wonderful service. Timely even without an appointment on a busy holiday. I ve been a Royal customer for over 30 years and have always been satisfied. Highly recommend.
Easily made appt. for oil change. Service was on time and quickly finished. Service advisor Joe explained everything to me and escorted me out to my car. I felt comfortable wanting as all social distancing measures were in effect
Royal Honda worked with me and got me the deal I was looking for. Much better experience than the other Honda dealerships I went to. Ask for Scott Usher He is the best!
To the money hungry dealership, particularly the service advisor and or technicians that made my pregnant wife wait 4 hours just to tell her that she needed a new tire and it could not be repaired. Your incompetence and greed reminds me of why I don't go to dealerships in the first place. The sidewall was not damaged and the tire was repaired with no problem, saving us the $200 the dealer wanted to charge to replace. I don't appreciate you taking advantage of a pregnant woman, especially my wife. Have a good day.
From the moment we walked in to Royal Honda in. Metarire La to the time we left, we were treated with knowledge, courtesy and respect. Victor Shaffer is Excellent* in explaining the details and listening to what I needed. The added bonus was the payments and car I wanted remained the same from the first quote till the papers were signed. I will definitely recommend him and his excellent work ethics.
I am done with Honda, it makes no sense for my family to spend the extra money at Honda when they no longer have a reliable trustworthy service department. I trust nothing done there anymore!! Your system and service has gotten worse and worse over the last few years. What happened?!! My entire family has only had Honda cars/vans and SUVs for the last 20 plus years but that is going to have to stop. I am not at all sure the service will be any better anywhere else but I know I can at least spend a lot less. It s a shame, you use to be the best!!
One Of the best Honda Dealer and awesome customer service.
Carlos Rendon take his time explains everything and make sure everything is above your expectations. He offer his opinion and gives you a lot of choice for u too look at some you are sure what you getting. Trust me he never rushes you or tries to sell you something you don't want. This is my third Honda I have purchased from this dealership. If your wondering about financial department Anthony hall goes above and beyond to get everything you need and what you deserve and he explains everything to detail. You won't regret your decision in going here everything is at your own pace and they will respect that.
Just purchased the 2018 Kia Forte I wanted. The staff were organized and efficient. They really know how to communicate and connect with their customers. They literally made buying a car too easy.
Chad was friendly and was a good sport with my husband giving him a bad time. He explained the bells and whistles to me. The finance manager was knowledgeable and friendly. The process was relatively painless.
This is definitely the place to buy a car/van. Jared Hotard was the most accommodating salesman I have ever worked with. Anthony Hall also made my experience delightful. My entire experience was exactly what I wanted it to be. I cannot be more happy with my decision to go to Royal Honda.
1 Of The Best Dealership Out Here 4 Sure Hands Down!!! Work With & Go Extra Mile 4 U 2 Seal The Deal & Leave With A Satisfied Customer!!!
The employees are very friendly and helpful, especially Eric.
I've spent the last few months test driving cars and visiting various dealerships in the Metairie/New Orleans area. I set Royal Honda apart from any place that I've been. Alberto was attentive, courteous, and professional. Anthony Hall also worked incredibly hard to get me the best deal he could. It is because of their tremendous effort and work ethic that I find myself the proud owner of a 2015 Honda Civic. I would recommend working with the two of them if you're in the market for a Honda.
Mr. Anthony really helped us out. He made it all worth the wait.
Satisfied. Courteous and pleasant experience.
No complaints.
Joey was my service tech, great job. Everyone greeted me with a smile. Everyone was very professional and caring. They kept me updated what was going. The time waiting on completion of work wasn't long. I will be back. Great customer service.
Fast service. very professional. Go out of the way to get the job done right.
This review is for the service department.
Did not really want to write a review for many years because all my experiences have been nothing but dissatisfaction at this place.
The service department called a month ago to replace the air bags as part of the recall. Went there after making an appointment, they kept the vehicle for the entire day and told me that evening they don't have the air bags.
Again, they called me after few weeks and gave me an appointment for today at noon. I was expecting the job to be completed as promised by COB today. When I called to find out if the vehicle was ready to be picked up the service adviser told me it is not going to be ready until mid day tomorrow. You would think it's their responsibility to let the customer know if the vehicle is ready or not.
I guess we don't have a choice in this part of the town, so we are forced to go there because you bought a vehicle from Honda.
Great experience and staff were very helpful in making a good deal.
Super positive from beginning to end!! Gold star goes to Jared
Only come here if you have items under warranty...courtney was a pleasure tho and seemed like the only one running around to try to get people in and out. The receiver kid with short blond hair and black shirt with 2 of the technicians making racial remarks about the asian gentleman in the honda fit were way out of line...especially with my Philippino gf sitting right next to me...I will not be going back
The service department at Royal Honda is excellent!! Whenever I bring my car in for maintenance, it s always done correctly the first time!
Nicole Gordon was so sweet and helpful. She worked with me and found me the perfect car within my budget! She is really the best
My mom purchased a 2009 honda civic from Jeff Lemoine. Within the first week, the car window would not roll up due to a motor issue. Additionally, I started noticing the AC had an issue with blowing cool air. It turned out to be an air compressor issue. I am very disappointed and will not be back for the foreseeable future.
Please fix your phone system. I had to call 4 times before I spoke to someone. It would be helpful if you had a menu option that allowed you to speak to someone for general information.
Same day service
No appointment necessary
Fair deal all around
The customer service I was given was great from the start. Alberto Torres helped me identify the car I wanted and I was able to hold it until I was able to get to the dealership. Alberto made me feel comfortable with leasing my first car. Alberto even had the patience to take a ride around the block with me so I could get accustomed to the manual transmission that I wanted. Great customer service was given all around and I look forward to continuing business with Royal Honda for years to come.
Stopped at Royal Honda to look at their wide selection of used Accords. Had the great pleasure of working with Nat to pick out a great car at a decent price.
The service at Royal Honda is excellent as long as I have been going there I do not have any complains just great service
Consistently good service. Fast, efficient, and friendly. These people understand customer service. I feel they appreciate my business.
Great deallership, service department, and employees. In the many years dealing with Honda, I have never had a bad experience.
Even though I wasn't able to buy a trade in and buy a car during my visit (at no fault of theirs)they were very helpful and supportive and I'll definitely be back.
I had an awesome car buying experience at Royal Honda. My sales rep Nat offered very professional and friendly environment. I would highly recommend Royal Honda to anyone looking for a dealership that cares.
Not a happy buyer.
My boyfriend and I have been shopping for a honda accord in the gulf coast area since I gotten into a car accident. Needless to say Royal honda had the price within our budget. We have been e-mailing back and forth with Jared (internet sales). Since we have determined the price that we wanted we driven down to new orleans from mobile, al.
Our first impression was not so great. When we talk number jarred increased the price. I was LIVID because we drove 2 hours on a set price that we have agreed upon. He ended up lying to us. So I end up throwing a fit and leaving with my boyfriend. The general sales manager called us back up and told us that he was sorry about the miscommunication and guaranteed the price that we have wanted for the 2014 honda accord sports.
We decided since we have driven this far that its worth a shot. We signed the paper work and settled. There after, we talked to the finance manger about warranty. We decided to purchase extended warranty with some on the stop pressure. Anthony has promised us that he would mail us our extended warranty card and paper work over night.
Everything was done.
I drove home and realized that there was tick marks on my bottom bumper and addressed it to Jarred. He told us that its not possible because the car has went into detailing. Needless to say that I would have to drive down there for them to take a look at it before anything is done. Perhaps they could of helped out and asked one of the honda dealership in mobile to take a look and if something needs to be done then i would be more than willing to drive down to New Orleans. But no nothing was done.
And BTW there is still manufacture red tape on my car. So its proof that the people that detailed my car did not look at my car so throughly.
ON top of that note my warranty paper has not yet arrived. Its been 1 month. and countless phone calls. Anthony is either busy or not working. I ask the lady that answers the phone to see if she can leave a message for me and she told me that "I can but I don't know if he will call you". THEN WHAT IS THE POINT OF ME LEAVING A MESSAGE?! its been this long and I can not get Royal honda to cooperate with me. She won't even transfer me to the general manager.
At this point I am pissed I paid good money and purchase extended warranty on my car and royal honda does not care.
THEY DO NOT CARE ABOUT THEIR CUSTOMERS! I REFUSE TO RECOMMEND THIS PLACE AND GOD PRAISE THAT THIS PLACE RUNS OUT OF BUSINESS. MY FAMILY AND FRIENDS WILL NEVER PURCHASE FROM ROYAL HONDA. HORRIBLE CUSTOMER SERVICE.
Great service from Marco. Thanks for helping us find the perfect car & a great deal!
I was coming off a really terrible experience in another Honda dealership. I was EXTREMELY nervous about moving forward with the process again. Someone had recommended to me that I do as much as I can over the phone and on the internet before I ever step foot in the dealership. Jared Hotard is the dealer I worked with at Royal Honda He was extremely understanding and patient that I had a bad experience before and tried to get it all done as painlessly as possible. He was super laid back which I really appreciated. There was absolutely no pressure at any time. So now I had a great experience and I really appreciated the service from Royal. I am really happy with my new car, as well as the experience.
We recently completed a lease with Royal Honda and it was the most amazing experience. Jared Hotard was incredibly helpful to myself and my Tulane-bound daughter, allowing us to make long distance arrangements from a northeastern state with confidence. The vehicle was delivered exactly as we asked with strong attention to detail and honest information every step of the way. Can't say enough about how helpful Jared was.
Kortney my service writer was fantastic! Excellent service and she was very good about updates. Great job and I will be back!
Called in morning with no appointment for maintenance and alignment .Service was finished by 2 the same day.
Looking for a car was a no option kind of thing to me since I had already did my research and I knew that Honda was the way for me to go. Everything about the Honda Civic was what I wanted. I had emailed around to ask some questions as I was then looking into seeing which exact location I do my business with. I emailed the Metairie location and the salesman emailed me right back. I explained I was looking around and he helped me with all my questions and all the crazy things I could come up with to ask my salesman, he answered. He went out of his way and made me feel important. We did this emailing back and forth for 2 months and when I finally came into the dealership to buy my car I then feel in love with a 2014 Honda Accord. My salesman Jared Hotard was there to then answer all those questions, and thru all of this he has been a awesome salesman. Even after all my sales was final he even helped me out with my upgrades and getting me back abd forth to the dealership and home. I love my car and all the staff at Honda, and mostly Jared your my number guy at Royal Honda! Love the time I spent buying my car with you guys! Keep up the great work team!
I had a good experience with the service department to fix an issue with my car. I appreciated the text message updates on the status of my car, they were timely and helpful. I would definitely recommend the service department to others. Thanks!
I have bought 3 cars from here
Service department is one of the best
You have to make an appointment but it's worth it
My salesperson Chad is friendly and in my opinion totally honest
Honda makes great vehicles
2 CRVS and 1 Pilot
Nice, knowledgeable, and thorough. An over all good experience.
royalhonda.com