Ketosha Railey

Review of Royal Honda

I went to Royal Honda to purchase a vehicle on 6-2...

I went to Royal Honda to purchase a vehicle on 6-27-10 and I was happy with my purchase. I also purchase the extended warranty. The sales person Alberto was very helpful and also the Finance Manager, but on 6-30-14 while driving the car started shaking and than just killed. I had to get the car towed back to Royal Honda. I called to let them know what was my issues and to perform a diagnostic on the vehicle. Needless to say on 7-8-14, I started having the same issues. Upon my arrival I went into the Pre Owned Sales area to speak with the Manager but he was about to begin a training session. An associate of his related the message to him the purpose of me needing to speak with him. He said that replacing anything on my vehicle isn't feasible and swap out my vehicle. He stated that he paid for the car to be service on 6-30-14 and replaced the battery. I was told to go and wait in the showroom to speak with the Finance Manager. The Finance Manager proceed to tell me that inside of swapping out the vehicle use my Extended Warranty to get the vehicle fix/diagnostic. I told him that I feel that I shouldn't have to use my warranty because I was told that the car had diagnostic done. I went back to speak to Pre-Own Manager and he called the off-site mechanic shop and spoke with the owner and he said that he changed the battery and check for low voltage. A full diagnostic wasn't performed that first time. I was lied to my face by the Sales Associated and told that everything was checked on the vehicle. I told the Manager that I was told that my vehicle was going to swapped out and now its something totally different. I was very displeased with the service and was being given the run around. I spoke with the General Manager and told him what was going on and he said that he was told my vehicle was going to swapped out and didn't know why the change. He ask me to wait in his office and he was going to speak with the Manager. Once he came back he told me to go and pick something out. I found a vehicle that I like and was told to come back on 7-9-14. I returned and my paper work wasn't completed and was from the Finance Manager that he has to see how to proceed with me getting out the vehicle. I was given a loaner car and told to come back 7-10-14. On 7-10-14 I begin calling Royal Honda to speak with the Finance Manager after 2:00 pm and my phone calls hasn't been returned. My new sales person is off today and I didn't have anyone else to speak with about the status of my new vehicle or paper work. I'm writing this email at 5:50 pm and I have called again and I left several voicemails for the Finance Manager and he hasn't return my calls. I didn't even get a courtesy call just to let me know that my paper work is still being worked on, if there is any issues. This has been a learning experience and I'm still displeased with the service I have been given from 7-9-14 until today 7-10-14. The lack of communication is a big issue with me.